[Resolved] Ixigo — cancellation refund
Gogowtham kadiyala on Mar 10, 2019
I have booked train ticket in ixigo app for me and my parents (Both are senior citizens) from katpadi to pondicherry. Due personal reasons i cancelled the ticket 4days earlier to train departure date but i got a refund of only rs. 20. But the total amount paid by me is rs.298. Please refund my cancellation accordingly.
Booked date - 07 march 2019
Ticket cancelled - 09 march 2019
Trian departure date - 13 march 2019
Complaint marked as Resolved Apr 11, 2019
[Mar 11, 2019] Ixigo customer support has been notified about the posted complaint.
Verified SupportIxigo Customer Care's response, Mar 11, 2019
Greetings from ixigo!
Please note that as per IRCTC policy, Minimum Flat Cancellation charge per passenger against confirmed Sleeper Class ticket is Rs.120. There is no amount deducted by ixigo.
In case of any other concerns, please write to us [protected]@ixigo.com.
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