[Resolved] Ixigo — incorrect refund initiated - ixigo + cheap ticket scam!

Shayon Dasverma

from Bengaluru, Karnataka

Address:	560038
Website:	Ixigo.com

I cancelled a flight ticket from bengaluru to new delhi on 7th may. The confirmation mail from ixigo as well as the cancellation menu showed a deduction of around inr 3600/-

The email from the ixigo stated confirmed that i will receive a refund of inr 6379/- however, today i got an sms with a refund of rs 515.00/- instead of 6379.

This is just a scam being done by ixigo and cheap ticket. Even the indigo airlines (Flight operator) website states that the tickets are refunded upto 1.5 hrs prior and i cancelled it way before that deadline as well (2.45 hrs).

Do they really think that customers are sitting like fools out here who don’t know what these guys are trying to do to just make money? Where is your customer empathy or success team?

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Jun 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Shayon,

Greetings from ixigo

We apologise for the inconvenience caused. We wish to inform you that refund is processed by your service provider through which you book. We have escalated your concern & same will be resolved in 24 hours. Be assured, your amount is completely safe and will be refunded as promised.

Thanks for your kind cooperation!

Regards,
Team ixigo

May 22, 2018

Updated by Shayon Dasverma Hi Team,

Please check my concern. It has been more than 5 Days not 24Hrs as you mentioned and nothing has happened!

Also, The refund was already processed for only 515 Rs instead of 6379 for which I raised the concern. Please read the query before you respond!

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi Shayon,

We hope your concern has been resolved by Cheapticket.

For any further queries, please write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Jun 26, 2018

Updated by Shayon Dasverma Hi,

Thanks ixigo team for the resolution. I didn't receive a single call from Cheap Ticket but Ixigo was constantly in touch with me to get the refund processed.

Complaint has been resolved.

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Comments

Abu Iquyan

from Raha, Assam

I had book ticket from ixigo and my payment is successful but my ticket is still waiting i didn't get any refund or ticket

Ixigo Customer Care's response, May 17, 2018

Verified Support

Hi Abu,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at trains@ixigo.com.

Regards,
Team ixigo

Ashish Solunke

from Nagpur, Maharashtra

Hi,
My name is laxman solunke i booked ticket on 8th may 2018 my trip id is IXITR[protected]
But i still didnt got my refund please help me with this