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[Resolved]  Ixigo — refund of deducted amount

Address:SMQ 103/5, vayusena nagar, 440007

On 10 mar 19, i booked a train ticket from nagpur to bhubaneswar via ixigo thru sbi internet banking. Amount deducted rs 6614.27 thru payment id - 23tirosg4voaqjx5kq from my account no [protected]. But due to server error ticket not materialised/status pending. Once again i booked another ticket which was materialised. Req resolve the issue and refund my deducted amount at the earliest
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Apr 14, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2019
Ixigo Customer Care's response Hi Prasanta,

Greetings from ixigo!

Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5-6 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.  
Complaint comments 
3 Comments

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Comments

Amount not credit my account

I am using ixigo app money deducted but not yet tickets booking

I already complaint but not resolved
My amount rs 6510.15

Reply
Akhlaq husain
Booking date 02.03.2019
Time 9.12 am
Ticket from najibabad to lucknow
Amount 519
Order id..IXITR[protected]
Payment id..20D9PE8X3LXXGPQ99
Reply
IXITR[protected] my order number but my payment not refund
Reply
Ravinder80's reply, Mar 3, 2019
My payment not refundabile

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