[Resolved]  Ixigo — refund pending since 1 month

I cancelled train tickets on diiferent different day for 4 passangers with same PNR-PNR: [protected]
Booking ID: IXITR[protected], 2 was cancelled on 19th and received the refund but 2 were cancelled on 27th and received the msg from IRCTC as well confirming tickets are cancelled, since then I am struggling to get my refund as I had to book tickets and because of this I couldn't.
I have been continuously following up on email but every time I am getting a reply that they have refunded on 19th, then what about the tickets cancelled on 27th? After continuous follow ups and warning I received a call from personal number of a representative assuring I will get my refund within 7-10 and same confirmation I received on email from IXIGO, I am following on the same since days but every time they are replying that amount has been refunded on 19th.
Its really frustrating! I don't want to tweet but now I feel I am bound to