Ixigo Complaints & Reviews

My transaction for flight booking (Mumbai-hyderabad) on saturday, 24 th august 2019 through ixigo using google pay was failed and money got deducted from my account.
I had called icici bank and they said booking amount is transferred to vendor.
I need my refund immediately as i need to book my return flight.
Please find below transaction details.
Transaction reference:[protected].
Acc no.[protected]br...

Hi,
I did not receive my refund amount for my two cancel tickets. Tickets number are :

1. Ixitr[protected]
2. Ixitr[protected]
In app it is showing that refund us initated on the same day as it is cancelled i. E 11 aug, 2019.
Please refund my amount as soon as possible beacuse you are assuring us to provide refund amount in 5 working days and now it has been more than that working days. Please...

Sir i booked my tickets from Gorakhpur to jhansi on 08.07.2019.. And it got auto cancelled on 21.07.2019 due to wait list...Sir i didn't get any refund from your side... Already one month pased away... Please refund my amount... I have contacted irctc for this.. they said that we have refunded the amount... Please contact to ixigo... And ixigo is saying that we have initiated the refund.. But the amount is not credited in my account..please...

Yesterday exactly at 9:04 pm, i paid for a ticket from katihar jn to sealdah jn, via upi from google pay through vpa address, the money got deducted but the ticket was not booked, even no sign of ticket failure or anything appeared on the ixigo app.
I called the google pay service number, they said they have successfully transferred the money to ixigo and i should complain here.
The upi transaction id that was shown was br...

Dear sir/mam
I had done a booking from ixigo on dated 8/8/19 for a novotel hotel kolkata. But i cancel it as ixigo cancel my flight to kolkata.
A refund was initiated on dated 9/8/19 and it has been credited to ixigo account with txn ref no.[protected] by clertrip but not credited to my account.
So its a humble request from my side to credit it today to my original mode of payment.
I am calling to you continuously...

Dear sir/mam
I had done a booking from ixigo on dated 8/8/19 for a novotel hotel kolkata. But i cancel it as ixigo cancel my flight to kolkata.
A refund was initiated on dated 9/8/19 and it has been credited to ixigo account with txn ref no.[protected] by clertrip but not credited to my account.
So its a humble request from my side to credit it today to my original mode of payment.
I am calling to you continuously...

A payment was made on 19th aug 2019 night. The flight was being booked to kolkata from bhubaneswar but the payment was failed and rs 4774 /- got deducted from my bank account no. [protected].
Fyi, i have booked another flight after that and this time it was successful.
Please do the needful so that i can get back rs 4774 at the earliest.
Kindly let me know if any further information required....

Hi,

I write to raise a complaint regarding an air ticket booking that i made through ixigo on august 21, 2019 for a journey to be made on august 25, 2019 for travelling from pune to kolkata. The ticket cost me rs. 5044 and the amount got deducted from my bank account but i did not receive the e-ticket either through mail or on the app. I have attached the screenshot confirming the payment of rs. 5044 being made successfully....

Hello receiver,
Yesterday i booked a train for 4th september 2019. The payment has been done of 790 to the la travenues technologhy pvt. Ltd. But the irony is my train has not been booked because the page is closed something error has been occurred. I hope that you understand my problem and humbly request you to refund my debited amount.

Thank you...

I have booked my train ticket's with pnr [protected] (Booking id: ixitr[protected] and [protected] (Booking id: ixitr[protected]. The train got cancelled due to flood. And my refund not yet received for the same. I got mail from irctc stating that my refund will be given by agent through whom i booked (Ixigo). I have waited many days for your refund but no refund. Also ixigo didnt send any messages regarding refund. Please find the attached...

This is the message that i had got;

Avinash, your train booking for avinash, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.570 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

I had booked a train from ernakulam to bangalore. I booked on 4th july 2019. I didn't get my money refunded still. Please take further steps...

I have booked my train ticket with pnr [protected] secunderabad to palakkad. The train got cancelled due to flood in kerala and my refund not yet received for the same. I got mail from irctc stating that my refund will be given by agent through whom i booked (Ixigo). I have waited many days for your refund but no refund. Also ixigo didnt send any messages regarding refund. Please find the attached screenshot. Kindly revert immediately...

Upto now i did not receive my amount for cancellation of train ticket. I booked train ticket on 9th august 2019. It is almost 7 days, when i will receive amount. Customer care number is continuously busy. I almost waited for 1 week there is no response from your side. Please let me know when i will get money back. I already wrote a mail to irctc, they said that they sent money. How much time it will still take to refund my money. Please send...

I was booking 2 tickets from ndls to sbc from this ixigo app. I entered the details and completed the payment and when I entered back to ixigo app the page could not be loaded and the amount has been deducted from my account which is rs2175.49/- i did not recieve any ticket nor any refund. Plus ixigo has not even provided any contact number or helpline number where i can speak to someone incharge who can resolve the issue. If the ticket could...

My booking ID is IF[protected]. I had searched for flights on 14/08/2019 for truejet but unfortunately when I was booking there was error I tried so many times at last when I refreshed and booked it was booked on 15/08/19. Immediately I tried contacting customer care they were suggesting me to contact the airlines when I asked I booked in your app you should help me why should I call the airlines for rescheduling or canceling it's very bad...

I booked a train ticket, they didnt even ask my irctc password. Amount of 1375 got debited from my account but no confirmation from ixigo about it. App shows no past booking.. They dont even a customer care to call. Please refund my amount of 1375. Atleast make a customer care no. Where we can call. Dont steal money like this ways. I need my refund back....

Hi sir,

Greetings,

Your complaint has been forwarded to le travenues technology pvt. Ltd. India. Customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on consumercomplaints.in click here

We sincerely hope your issue will be resolved...

I would like to complain about my booking. I booked 2 tickets from ixigo i complained about 1ticket already now my another ticket please check it too only half amount i got by your mistakes. The rights are on my side so you should refund full amount to my account as possible as you can i'm submitting all the proofs you want please try to refund my full amount to my account...

I booked tickets to go home today but when i reached station they said all train was cancelled only special train is going on so they told me to cancel the ticket so i cancelled unfortunately i didn't got my money back please do something to help me. It was not my mistake it was there's so please do something faster to refund my money back to my account...

I tried to book a ticket from ahmedabad to delhi for august 28. I used upi transaction method, my amount was deducted but no ticket was booked. I have written them 3-4 times for my refund. They are not responding. I have my transaction id from paytm upi.

There is no customer support on the app, i have rebooked my ticket but my old transaction has not been refunded.

Please help me get my money back.
br...