Ixigo Complaints & Reviews

Address: Mumbai City, Maharashtra, 400074

5th September I tried to book a TICKET i x igo all the information is fill up successfully on payment page I select phonepe app for payment. The payment is successful from phonepe I have a transaction ID but ticket was not booked i x i g o payment failed written in the payment page contact customer care sad 5 working days your payment was refunded to the bank but 20 days are going but the Mount is not refund I tried to to contact the customer care but number is busy always very poor service please help me to refund my amount from i x i g o.

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Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest.

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section on the ixigo app.

Please mail us the details at [protected]@ixigo.com.

Oct 03, 2019

Updated by Azaz927 Aapko kya karna hai Mai screenshot bhi bheja hu payment ka phone pe app ka aap check karo spne bank a/c me Mai contact Kiya phonepe Ko payment successful hua hai ye aapka matter hai mujhe mera paisa return chahiye .nahi to Mai COURT ME FILE KARUNGA MERE PAAS PURA TRANSACTION RECORD HAI YE AAPKI PROBLEM HAI

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A

Azaz927

from Delhi, Delhi

Sep 26, 2019

This is the transaction screenshot & payment screen shot of payment through phonepe

money deducted not booked ticket &not refund - Comment #3545470 - Image #0

money deducted not booked ticket &not refund - Comment #3545470 - Image #1

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Ixigo Customer Care

from Gurugram, Haryana

Feb 18, 2023

Verified Support

Hey, we hope you query was resolved, please let us know if you still need any assistance.

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Hi i have booked a ticket from mysore to chennai and the booking is shown as pending. The amount has been deducted to my account but no ticket has been issued. I am also unable to cancel the ticket due to this. The reason for this might be a timeout when redirected to irctc page for generating the ticket. Kindly assist me with this concern.

Trip from mys to mas on[protected]Trip id: ixitr[protected]

Amount - 1915.81

+1 photos

Oct 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Ixigo Customer Care's response Hi Siddhanth,

Greetings from ixigo!

We apologise for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

Please note: For faster refunds, you can set up ‘Instant Refunds’ on ixigo. All you need to do is link your UPI ID, with your ixigo account.

Please follow these steps to set up Instant refunds on ixigo:
1. Visit the ‘Profile’ section on the app
2. Click on the ‘Instant Refund’ option
3. Enter your UPI ID
4. Accept the terms & conditions and click on continue

If you still face any issue, do let us know. We are always an email away!

Regards,
Team ixigo!

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Address: Ranchi, Jharkhand, 834008

I made a payment of 5339 inr for a ranchi to kolkata round trip flight for 28-30 the september, using upi payment method.
28th sept 9:45 am indigo flight from ranchi
30th sept 5:50 am air india flight from kolkata

The transaction id is as follows :[protected]
Credited to vpa [protected]@axisbank

However i haven’t received my ticket yet.
The name of the passenger is megha choudhary, phone number [protected], with email id : aquarius. [protected]@gmail.com

Kindly issue my ticket at the earliest

Oct 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Ixigo Customer Care's response Hi Megha,

Greetings from ixigo!

We wish to inform you that refund of Rs 5339.0 has been initiated as the said booking attempt has failed. Same shall reflect into your account in 7 working days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: Nagpur, Maharashtra, 440002

I booked flight ticket on ixigo app having booking id :if[protected] airindia flight pnr : ygbq6 from nagpur to mumbai on 9sep 2019. And the flight get cancelled, and got the confirmation call from airindia that ticket is cancelled and nil refund is forward to your agent (I. E. Ixigo) but now ixigo says we yet didn't receive refund from airindia. When i call airindia customer support they said they already forwarded the refund to ixigo....

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Address: Ajnoul east,dalsingsarai,samastipur,bihar,india

Sir... I booked ticket on 21 sep 2019 at time in between 1:00 pm to 2:00 pm.. My payment deducted from my paytm account but tickets not booked... My email id :[protected]@gmail.com
Ixigo id:-suprabhat763
.
.
.
Kindly check and refund my money.. If train not booked.. Because ixigo app not showing aything about... So plz help me

+1 photos

Oct 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Ixigo Customer Care's response Hi Suprabh,

Greetings from ixigo!

We wish to inform you that refund of Rs 1017.07 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 working days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: Jenson T Mathew, Jenson Villa, Cheppad P.O, 690507

My money is deducted from my bank account. It shows payment failed but my money is deducted. After emailing they are asking trip id. How can i give trip id that i don't get? Please help.
They have no contact number just have a bot which obviously cannot answer my question. I have lost ₹1337.90. Now i don't trust this application. Can ixigo solve my problem?

Oct 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2019

Ixigo Customer Care's response Hi Jenson,

Greetings from ixigo!

We request you to kindly elaborate on the issue, with more details about your concern. If this is a flight booking, we request you to share details like the name of the service provider (eg. cheapticket, Cleartrip, etc). Else, for a train booking we request you to share the ixigo booking ID staring from "IXITR" and for Bus IXIBS.

You can mail us the details at [protected]@ixigo.com.

Looking forward to your reply!

Regards,
Team ixigo!

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S

somu dhannur

from Bengaluru, Karnataka

Sep 24, 2019

I booked ticket for bangalore to gadag Payment has done successfully but it is showing booking is pending ...what to do now?

money deducted from my bank account. train not booked - Comment #3543274 - Image #0

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P

Pbbvinod

from Delhi, Delhi

Sep 24, 2019

Booked 4tickets from Bangalore to Mumbai nt rec pnr no amount is debited 23680from my ac date is 1st October return on 3rd October go airlines my amount is debited twice pls let me no whether it is confirmed or not

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Hello, i was booking train tickets on train. When it asked for payment i used my phonepe. After that money got deducted but the ticket reservation wasn't successful so tried again but same thing. My money got deducted, twice and train ticket also didn't book. And now those transactions are also not showing up on the ixigo app. How can i get my refund. I have attached my transaction screenshots also. Please help

+2 photos

Oct 2, 2019

Complaint marked as Resolved

After waiting for 5-6 working days the money was credited to account.

Ixigo customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Money got deducted via my ixigo app. Rs 1485. But there’s nothing on the app that can prove that plus my ticket also didn’t get booked. Bank has confirmed that i paid and beneficiary got the money via UPI method. Now im not able to contact ixigo customer care as their no. Is either busy or not reachable. What do i do in this case? Help me to get my money back asap.

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Ixigo has deducted the amount from the account but they have not issued the flight tickets also i have written a complaint but they have not yet responded to my mail my ticket booking was done on 19th september for 3rd november and return was on 8th november from hyderabad to ahmedabad request you please look into the matter as the amount is 12, 795

+1 photos

Sep 21, 2019

Complaint marked as Resolved

the amount is refunded

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. Kindly share the booking details and the e-mail id and phone no, while used making the booking. It will help us in assisting you better. You can also contact the service provider directly for any assistance.

Looking forward to your reply!

Regards,
Team ixigo!

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Address: Campbell road balaganj, Samnan garden near limra clinic, Lucknow, Uttar Pradesh, 226003

Only 14th september i booked two flight tickets.. But booking was failed.. And payment has been done.. Around 4000 something money has been debited from my accnt..
I got a notification that booking is failed and if balance is deducted from the acccountt will be refund with in 3-4 dys.. And today is 19th.. I still don't get my money back.. Plz help me in this..

Oct 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2019

Ixigo Customer Care's response Hi Bushra,

Greetings from ixigo!

We wish to inform you that refund of Rs 4856.0 against the failed booking attempt has already been initiated on 18/09/2019 and same shall reflect into your account in 7 working days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: Burdwan, West Bengal, 713332

Hello sir,
My name is arunabh mitra... I was booking flight ticket for 2 from durgapur to surat for me and my father devjyoti mitra... Payment has been deducted but ticket was not issued... I am attaching the pic of the payment with the reference id below... Please refund this amount to my account... As my ticket has not been issued
Date of booking - 17 september 2019
Departure date - 26 september 2019 (Expected but no tickets issued)

+2 photos

Oct 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. Kindly share the booking details along with e-mail id and phone no. entered, while making the booking. It will help us in assisting you better. You can also contact the service provider directly for any assistance.

Looking forward to your reply!

Regards,
Team ixigo!

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I book 3 air tickets from kolkata to bangalore today for 24 september (Spicejet 6.55am) but did not get any confirmation message or mail... I didn't get pnr number... And the total cost is deducted from my bank account... I use phone pay method to payment... What can i do now... It is very emergency... I want refund very soon... I attached my payment details

+1 photos

Oct 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We couldn't find your booking details. Please help us with the information below:

- The e-mail ID and contact number used to make the booking.

You can also directly reach out to at [protected]@ixigo.com.

Thank you for your cooperation.

Regards,
Team ixigo!

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K

Karthik.crest85

from Mumbai, Maharashtra

Sep 17, 2019

I booked my ticket via ixigo last 30.8.19 31.9.19 and Mony credited from my Account and booking is failed .my mony not returned untill now after 9 days

Pls see my transection details photo

My no [protected]

money deducted but didn't get flight ticket - Comment #3537866 - Image #0

money deducted but didn't get flight ticket - Comment #3537866 - Image #1

money deducted but didn't get flight ticket - Comment #3537866 - Image #2

money deducted but didn't get flight ticket - Comment #3537866 - Image #3

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R

Rajvardhan sisodia

from Mumbai, Maharashtra

Sep 19, 2019

I had booked 2 tickets on 2 sep for which amount was deducted but booking failed... i have applied for refund on 2nd sep its past 4 days nd still i didn't got my refund
Order id IXITR[protected]

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I tried twice to book ticket from vizag to Chennai using ixigo app on sept 9th. I've used phonepay UPID for transaction. I was very disappointed to say that 2 times my money got deducted but my ticket was not booked. I spoke with customer care people and they said ticket didn't booked because of payment failed. They asked me to wait for 5-7 working days. I want to know whether my process has initiated or not. I'm worried because 5k deducted...

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Address: C/o Janki verma, near jai hind chowk, lodhi para, 492001

I was booking ticket for train no 12438, NZM to Nagpur on date 26/08/2019, during booking Ticke money i.e. Rs 2414.29 was deducted from my bank account but ticket was not made. i am continously talking to customer care of SBI, IRCTC and ixigo but nobody is helping me. All of them are trqnfering this problem to eachother. please help me till now my money has not been refunded.
transc id - IXITR[protected].

kindly refund my money soon...
Avinash Hemrom

+1 photos

Oct 15, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2019

Ixigo Customer Care's response Hi Avinash,

Greetings from ixigo!

With regards to your query please share the screenshot of the bank statement from the date of deduction to till date against Trip id: IXITR[protected] so that we can get this checked and update you at the earliest.

You can share the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

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S

sushil.8118

from Delhi, Delhi

Sep 17, 2019

Ixigo has debited money from my account but the booking is not completed
RS.881.24 DEBITED TO SB-xxx1372
raj kumar
[protected]
[protected]@gmail.com

money deducted from my bank account but trainreservation not done and till not money is not refunded - Comment #3537927 - Image #0

money deducted from my bank account but trainreservation not done and till not money is not refunded - Comment #3537927 - Image #1

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Address: Mysore, Mysore, Karnataka, 570003

There’s no platform to reach out for any help from ixigo.
I don’t find any toll free or customer care contact email or phone number.
How do we get through?
It’s been 3 days and still no refund at all. I needed to book in urgency but failed to get a ticket, such a disappoint.
What is the fault here i don’t understand. Please slove my proble early to early... This is my booking id 2 sep 2019 2 sep 2019 to transfer-
Upi/dr/[protected]/le
Trave/utib/[protected]@axis/ixigo
But ixigo and le travense pvt ltd does not solve my problem i think both service vey poor

+1 photos

Oct 12, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

Ixigo Customer Care's response Hi Chandrasekhar,

Greetings from ixigo!

We would like to inform you that the refund against the shared transaction was initiated on 2nd Sept 2019 and it takes 5-7 working days for the money to reflect in your account.

Please note that Saturday, Sunday and festival days are not considered as working days.

For any other concerns, please feel free to write to us!

Regards,
Team ixigo!

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R

rakesh365110

from Gaya, Bihar

Sep 18, 2019

My mail is : [protected]@gmail.com
I was trying to book ticket on 11th september at 22:48:09hrs. 750.89 was deducted through upi but booking didn't happen. I haven't received the refund yet.

flight ticket not confirmed but amount is debited rs 7303 - Comment #3538396 - Image #0

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I made a transaction from ixigo and entered irctc login id and chose my upi in phonepe for payment but ticket was not booked and in ixigo it showed error something but in my phonepe account statement its showing "transaction successful". Debited amount - 273.19, date and time :7 sept 2019, 2:12 pm and transaction id p1909071412037974862070 but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 273.19 asap.

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Oct 12, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

Ixigo Customer Care's response Hi Dinamani,

Greetings from ixigo!

We wish to inform you that refund against the mentioned amount has already been initiated and will reflect in your bank account in 4-5 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

If you still face any issue, do let us know. We are always an email away!

Regards,
Team ixigo!

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R

rishu dubey

from Amritsar, Punjab

Sep 18, 2019

Rs.1728.09 has been debited from your a/c no XXXX000580 on 17-09-19 towards UPI ID [protected]@ybl. Raise dispute or report fraud at kotak.com/fraud

refund my money asap - Comment #3538371 - Image #0

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Booked two train tickets on 2nd sep 2019 costing rs.3926.07.
Ticket didn’t get booked but money got deducted.
Reference number[protected]
Date :22:48:25/0281
Ixigogurgaon, in

There’s no platform to reach out for any help from ixigo.
I don’t find any toll free or customer care contact email or phone number.
How do we get through?
It’s been 3 days and still no refund at all. I needed to book in urgency but failed to get a ticket, such a disappoint.
What is the fault here i don’t understand.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Sep 05, 2019

Updated by rakshi024 It’s not solved, none from ixigo have tried to contact. Please refund my money back immediately.

Verified Support

Sep 06, 2019

Ixigo Customer Care's response Hi Rakshit,

Greetings from ixigo!

We wish to inform you that refund of Rs 3926.07 against the failed booking attempt has already been initiated and same shall reflect into your account in 4-5 working days.

For any other assistance please do let us know.

Regards,
Team ixigo!

Sep 12, 2019

Updated by rakshi024 Hi,

It’s been 5 days. I still haven’t received my refund. Could you please update ixigo.

Sep 13, 2019

Updated by rakshi024 Hi,

No refund yet. Please check the status ixigo. I need to get refund of Rs.3926. It’s been over 6 days now.

Sep 14, 2019

Updated by rakshi024 Hi ixigo,

No response from your end. I haven’t received my refund.please update ixigo.
Refund my amount of Rs.3926/-immediately. It’s been over 12 days now from the payment date.
Where can I find your customer care number of e-mail address?

Sep 16, 2019

Updated by rakshi024 Hi ixigo,

Why have I received this mail that you are asking me to contact my bank for refund ? But you responded saying I will get refund in 4-5 days.
Have shared you my screenshot of bank statement and your mail response. Where’s the money now ?

Sep 17, 2019

Updated by rakshi024 Hi ixigo,

Could you share refund status ? It’s been over two weeks now.

Sep 18, 2019

Updated by rakshi024 No response yet even after sharing all my account statement from the date of deduction till date.

Please reply and refund my cash ixigo.

Verified Support

May 12, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund against the shared booking details was already been processed as informed earlier.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For any other assistance please do let us know.

Regards,
Team ixigo

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Your a/c no. XXXXXXXX7450 is debited for Rs. 1448.68 on[protected]:42:13 (UPI Ref no[protected].Update your Email ID in account.. And thus they have debited the above amount of money in phone pe app but when i again came to ixigo app they have shown transaction failed.. Plzz help me to get back my money ... Plzz help me i m not getting what to do

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Oct 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", and the exact e-mail and contact number used during the booking, so that we can get this checked at the earliest.

You can share the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

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Sir i booked a ticket from guwahati (Kamakhya) to saharanpur on 01 sep 19 train no. 15655- kyq-svdk. I did my payment via bhim (Upi) payment of rs. 2015.40 is done but my pnr could not be generated niether i got refund. As you know first they ask id and than payment is done and in last password is submitted by after payment done password option did not appear and niether pnr gendered. My irctc id is itsvikash0. My email-i’d is ruhela. [protected]@gmail.com sir please do the needful to refund my amount of 2015.40 rs

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Oct 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

Ixigo Customer Care's response Hi Gaurav,

Greetings from ixigo!

We wish to inform you that refund of Rs 2015.4 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 working days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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G

Guru Kaushik

from Gobardanga, West Bengal

Sep 6, 2019

Sir on 4sep 2019 I have paid money five time to book tickets from Durgapur to Allahabad.. my money has been deducted but ticket booking fail all time...I want refund my money..

debited amount is not refunded - Comment #3528759 - Image #0

debited amount is not refunded - Comment #3528759 - Image #1

debited amount is not refunded - Comment #3528759 - Image #2

debited amount is not refunded - Comment #3528759 - Image #3

debited amount is not refunded - Comment #3528759 - Image #4

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J

Jyoti Sundrani

from Mumbai, Maharashtra

Sep 10, 2019

Last night I booked the ticket from jblpur to nizamuddin bt ticket was not booked so plzz refund my money back it happens 2 times
Thanking you
Jyoti sundrani
Booking id[protected]
Booking id[protected]

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Dear team,

I booked flight from ahemdabad to jaipur. Payment was made through upi and money will cut from my account but ticket confirmation is not come through any mail or message.
Kindly check and confirm the same.
Required details are as follows:-

Sg922 :- flight no
Booking date :- 3 september
Traveling date :- 18 october

Please revert as soon as possible.

Oct 14, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2019

Ixigo Customer Care's response Hi Vaishali,

Greetings from ixigo!

We wish to inform you that refund of Rs 2057.0 against the failed booking attempt has already been initiated and same shall reflect into your account in 4-5 working days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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V

Vicky Santha

from Chennai, Tamil Nadu

Sep 10, 2019

I booked train ticket, I get only upi I’d ans transaction I’d and I don’t have any ixigo trip I’d or anything, I want my or else refund the money immediately

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money deducted not booked ticket &not refund

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payment deducted ticket not issued

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payment deducted but ticket not booked

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money deducted from my bank account. train not booked

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money got deducted twice while booking train tickets

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payment, deducted ticket did not book.

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tickets are not booked yet money is deducted

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I am complaining about ixigo

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payment received but flight tickets not received

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money deducted but didn't get flight ticket

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I tried to book ticket using phonepe upi. money deducted twice

money deducted from my bank account but trainreservation not done and till not money is not refunded

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flight ticket not confirmed but amount is debited rs 7303

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refund my money asap

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ticket not booked but deducted

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ixigo has debited money from my account but the booking is not completed

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debited amount is not refunded

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flight ticket not confirmed but amount debited

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