[Resolved] Ixigo — ticket booking failed but money not refund | |||||
My two tickets booking failed and money not refund as date[protected] and 2nd[protected] but process is very delay. The ixigo is not refund my money and no any kind of reponce about my booking failed process what is the process of my refund money. The amount of my tickets is deducted by my account and not the refund what is the main procees of my money Was this information helpful? | |||||
Nov 6, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Oct 03, 2018 Ixigo Customer Care's response Dear Sir, Greetings from ixigo We understand that your concern is regarding Trip Ids IXITR[protected] and IXITR[protected]. We regret that your tickets could not be issued even when amount was charged. This happens in a highly rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount for both transactions has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited. If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help. Regards, Team ixigo | |||||
 3 Comments | |||||
Comments
I am getting Fare Alerts that Flights from Patna to Jaipur is Reduced but when i go to book it suddenly increases...Why this sort of Joke ??
Ixigo Customer Care's response, Oct 3, 2018
Verified Support
Dear Sir,
Sorry for the trouble. We wish to inform you that fares are dynamic & are not controlled by us. Fares are directly given by the travel portals showing in search results. We'd request you to please share the complete flight details with us at [email protected] so that we can resolve your concern quickly.
We're looking forward to hear from you!
Regards,
Team ixigo
Sorry for the trouble. We wish to inform you that fares are dynamic & are not controlled by us. Fares are directly given by the travel portals showing in search results. We'd request you to please share the complete flight details with us at [email protected] so that we can resolve your concern quickly.
We're looking forward to hear from you!
Regards,
Team ixigo
My ticket is pending so please solve my problem mera paisa cut chuka hai
Md Munna Bhai's reply, Sep 27, 2018
My ticket is pending
Ixigo Customer Care's response, Oct 3, 2018
Verified Support
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I made payment but it showing that booking pending payment successful.
But ticket was cancelled and payment shows it
pending
I was not receive a pement or refund back
Sincere apologies for the inconvenience caused. We wish to inform you that your amount has been already refunded to your bank on 28th Aug, 2018 and the bank ARN (Acquired Reference Number) is 182359823374. We have also shared complete transaction details with you over e-mail. Kindly check your inbox for the same. Please check your bank statement once as some banks don't notify via sms when refund is credited.
If you still face any issue, please write to us at trains@ixigo.com. We'll be glad to assist.
Regards,
Team ixigo