Ixigo Complaints & Reviews

Address: Varanasi, Uttar Pradesh, 232105

I book ticket date 04/09/2018. From kanpur central to varanasi jn. My ticket no book and no any information or ticket copy. And debit balance from my account 209.68 rupess please refund my balance in account. No any copy i have for attacment my email id [protected]@gmail.com
Ifsc code ubin0560553
Mobile [protected]
My passbook show 209.00 rupess debit by ixigo. Present time i have no any photocopy for proof..

Sep 5, 2018

Complaint marked as Resolved

Mobile no 9451771020 Email id [email protected] Ifsc code ubin0560553 Debit card no ×××× ×××× ×××× 2066

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Nagpur, Maharashtra, 440013

Sir
I tried to book online tickets from Nagpur to Secunderabad through our portal on 27 AUG, 18 at 21:51 Hrs & at 22:51 Hrs and on 28 Aug, 18 at 10:21 Hrs. through my a/c no.[protected] IFCS CODE SBIN0007641.
THE BOOKING FAILED 03 times DUE TO SOME TECHNICAL PROBLEM, but the amt.of Rs. 355/- +355/- + 355/- ( Total Rs.1015/-) debited through the said a/c have not been refunded. ( pl. see the attashments)
Please do the needful and refund the amt at the earliest.

Thanking you
with regards

Dharmveer Bharati
Indian Audit & Accounts Department
Nagpur

+4 photos

Oct 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Ixigo Customer Care's response Dear Dharmveer,

Greetings from ixigo

We regret that your ticket could not be issued however, full amount is already processed to your bank and should reflect within 5 days. Kindly check your bank statement as some banks don't notify via sms when refund is credited. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any queries, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Sir i want contact u i have some query related to account setting... I book train ticket i donot get any problem in booking i get my ticket but my problem is that why u save my account details without my permission. When i book my ticket it donot take any service charger but for second time it take some charges and it also save my all details without my permission which is not good.in this application there is no facility to contact with customer care no. If i have query then i donot get any way to solve it. There isliye of app and all has there customer care no to resolve the customer problem. I m warry about my account. If take my details without my permission then you also transfer my money or any types of cheating with my account. So if plz give me information very soon

Oct 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Ixigo Customer Care's response Hi Prity,

Greetings from ixigo!

As discussed on phone please share the details so that we can work on your query.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Sanju rsi

from Delhi, Delhi

Aug 31, 2018

I booked ticket alld to Pune gyanganga express but ticket not booked nd 1590 RS transfer my account to ixigo at 20 August.money not received yet pls consider it..

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Ixigo Customer Care's response, Sep 5, 2018

Verified Support

Hi Sanju,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Ernakulam, Kerala, 686691

Dear manager

References id: [protected]

Transaction id: ixi-1e1kskqwnl8huespsv-1
Refund amount 1355.00
Merchant: www.ixigo.com

I'm joyan. K chinnam. I tried book train ticket through ixigo and money got deducted but train ticket hasn't seen confirmed and please make the refund at the earliest. Thanks...

Ixigo ref number mentioned for your reference

References id: [protected]

Pls do the needful

Regards
Joyan

Oct 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Ixigo Customer Care's response Hi Joyan,

Greetings from ixigo!

Please be informed refund details against the share shared id has been sent to your mail id [protected]@gmail.com.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Prity Shrivastava

from Allahabad, Uttar Pradesh

Sep 3, 2018

Hello sir
I request you to please remove my account details from my ixigo account . My email is [protected]@gmail.com

Please remove my account details from my id

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Ixigo Customer Care's response, Sep 5, 2018

Verified Support

Hi Prity,

Greetings from ixigo!

Hopefully your concern has been addressed.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Chennai, Tamil Nadu, 600041

I'm vivek soundarapandian. I made a transaction on 23rd aug 2018 morning to book a train ticked between mas to ed but the payment got failed. I tried twice and both time it got failed. But both times money got deducted and it is not showing in failed transactions too. Please assist in getting my money back. The transaction amount is 547 twice and hence the total is about 1094. Please make the refund at the earliest. Thanks.

Sep 17, 2018

Complaint marked as Resolved

It seems the deduction was from my bank account and it got credited by the bank. My issue is resolved.

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Ixigo Customer Care's response Hi Vivek,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Sep 17, 2018

Updated by Vivek Soundarapandian Thank you for your response. I contacted my bank and got my refund. Thanks for the support :)

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S

Sreerag Sanilkumar

from Kollam, Kerala

Aug 28, 2018

I purchased a train ticket for ₹ 980 + 10 for 2 people, i.e, 490 for one. I later revisited to check how many seats are left on it after purchasing the ticket and came to see that the price for a ticket is 450 for one. That means, for those two tickets I lost ₹80 in total How is that possible ? I demand a refund of ₹80.

payment failed but money deducted - Comment #3193929 - Image #0

payment failed but money deducted - Comment #3193929 - Image #1

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sweetie pie

from Chennai, Tamil Nadu

Sep 3, 2018

Ticket booked and transcation failed and refund not received

payment failed but money deducted - Comment #3199464 - Image #0

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My ticket status is still pending since 4 hrs .i had bookes 3 ticket from JHS to LTT train no. 12174. When i booked availability was WL/10 . if ticket cancel or booking unsuccessful so when i get refund amount. And full amount will return .? My booking details is following.
Booking Id: IXITR[protected]
Train Name: Udyog Nagri Express
Date of Journey:[protected]

+1 photos

Sep 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Ixigo Customer Care's response Hi Nadeem,

Greetings from ixigo!

Please be informed booking against the shared id IXITR[protected] is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

For further assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

SK INAMUR RAHAMAN

from Bengaluru, Karnataka

Aug 29, 2018

You informed me that I cancelled my booking. But I have not cancelled any bookings. Why you cancel and how? Which booking I have cancelled I don't know?

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Website: Ixigo.com

I wasn't able to book a ticket and my balance of 1590 was deducted from the account... It's been 2 weeks still there's no refund.. Pls refund back...
I've tried contacting them since 2 days...
I've mailed them so may times but there is no reply at all.. It's not the way you guys keep ur customer updated... Please do reply us fo our queries. And refund me back...

+1 photos

Aug 20, 2018

Complaint marked as Resolved

I had written my complaint @ 11 in the morning in this site... I've been struggling since 3 days for my refund issues.. I had mailed ixogo n I had never got any reply by them... N after I added my complaint in this site.. they replyed me through email @ 1 in d afternoon... By evening I've got refunded.. thank you so much... 😊 Luv the site

Ixigo customer support has been notified about the posted complaint.

Aug 20, 2018

Updated by Megha Sharma95 Please refund me back as soon as possible

Aug 20, 2018

Updated by Megha Sharma95 Thank you so so much... It's such a useful site for someone who is struggling for refunds and other issues...
I've been refunded... 😊

Verified Support

Aug 23, 2018

Ixigo Customer Care's response Hi Megha,

Thanks for the update.

For any further assistance please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 07, 2021

Updated by Megha Sharma95 We booked the flyt from Paytm, why do I write the complaint to ixigo..

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Joy Bhowmik

from Agartala, Tripura

Aug 21, 2018

I have cancelled my ticket From agartala to Shilchar 14 august 2018. Ixigo said that money will be refunded within 6 days but still i have not receive money .If this kind of things happened with us how we will believe in ixigo these is totally out of control.

I've been not refunded - Comment #3189084 - Image #0

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Address: 560103

I made a transaction from ixigo and entered irctc login id and chose ola wallet for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in ola wallet statement its showing "transaction with payuglobal successful". Debited amount - 1280, date and time :19 aug 2018, 01:55 pm and transaction id dqk6-c8z3-bunr. But in ixigo there is nothing visible about this transaction. There is no transaction...

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13 Comments

I was trying to book my ticket for train 11057 from dadar to dhule which was failed for some reason from the ixigo site. The amount was deducted. But the ticket was not booked.After several retries the ticket was not booked nor receiving any reply from there end. The order ID of the same is IXITR[protected]. I didnt received my refund nor the ticket was booked.

Sep 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2018

Ixigo Customer Care's response Hi Aish,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

shankar@sahoo

from Ranaghat, West Bengal

Aug 20, 2018

9/8/2018 ixigo ticket was not booked.
Please refund my amount in account=355/-

train ticket booking failed - Comment #3188031 - Image #0

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shankar@sahoo's reply, Aug 17, 2018

Please refund (9/8/2018)

@

@Happy

from Varanasi, Uttar Pradesh

Aug 24, 2018

I m rajinder singh I booked tarin ticket amritsar to Delhi 2time but both time my ticket cancle I booked on 13 aug but money didnt refund in my account yet I racieved mag sent by ixigo I am again and again sent mail on there id www.ixigo.com but they didnt refund I don't know how will

train ticket booking failed - Comment #3191418 - Image #0

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I

Ira Priyadarshani

from Muzaffarpur, Bihar

Aug 28, 2018

I have booked a ticket from saharsa to patna in janhit express with the help of ixigo app, my money has been deducted three times that is in total 3060rs. i have logged a complain but the company is not responding nd they have still not re-funded my money. Kindly help me to refund my money.

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Address: Mumbai City, Maharashtra, 400067

I tried booking train tickets using ixigo app.
It took the payment bt somehow couldn’t book the tickets.. so promised to refund within 5 days.. after which they stoped replying my mails sent to [protected]@ixgo.com
and [protected]@ixigo.com

My details are as follows..
Chaitanya Zaveri
[protected]
[protected]@gmail.com

Transaction details are as per screenshot attached to complaint

+1 photos

Sep 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2018

Ixigo Customer Care's response Hi Chaitanya,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [protected]@gmail.com.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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R

Ramanuj Yadav

from Kolkata, West Bengal

Aug 21, 2018

Ixigo — didn't receive my refund back.. they told me to refund the amount in 5 working days but i didn't receive any till date.

Booking id : IXITR[protected]

tried booking train tickets, the payment was done bt the tickets were not booked and a refund promised within 5 days not yet received - Comment #3189138 - Image #0

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Ixigo Customer Care's response, Aug 23, 2018

Verified Support

Hi Ramanuj,

Greetings from ixigo!

Please be informed we have already shared the refund details with you over e-mail. request you to please check with the bank concern once.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Churu, Rajasthan, 331403

Hello
I tried to book a ticket of spice jet from new delhi to patna on 03/08/2018. The flight number was sg8144 and the departure date was 24/08/2018. The required money ₹2795 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or spice jet. Please look forward to this problem because it is really freaking me out.
No trips are showing and no response i am getting from spice jet, they are saying to contact to ixigo regarding this matter as they are saying in our system payment is showing pending.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you.
Pnr no. - u745wv

Abhishek anchalia
Booked via number:-[protected]

Sep 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Ixigo Customer Care's response Hi Abhishek,

Greetings from ixigo!

We have escalated your concern to EaseMyTrip and it will be resolved soon. We appreciate your patience meanwhile.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

dineshgurjar89

from Jaipur, Rajasthan

Aug 13, 2018

Sir my refund not receive 23 days. plz sir send my refund

refund money against flight ticket booking failed but money deducted from my debit card as on 3.8.18 - Comment #3182166 - Image #0

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Ixigo Customer Care's response, Aug 15, 2018

Verified Support

Hi Dinesh,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your Freecharge wallet. Request you to please check with their customer support once.

For any further assistance feel free to write at [email protected].

Regards,
Team ixigo.

R

Rajlaxmi Pandey

from Boisar, Maharashtra

Aug 21, 2018

I m booking train from gorakhpur to Delhi in AVNT HUMSAFAR EXPRESS
While checking it
The fare is showing 1175
But while booking it is showing 1710
Why
Whats the issue
Please solve this issue as soon as possible

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R

rk kurup

from Mumbai, Maharashtra

Aug 21, 2018

Train no-22114 .Pnr no-[protected]. Transaction -id [protected], ixigo-booking id-ixitr[protected], kcvl to pnvl, passenger- rk kurup & vrkurup date of booking -5/8/2018, date of journy-6/9/2018
this ticket booked through your site.Please cancel and re fund the money to my bank
thanks radhakrishna kurup- [protected]
rk.Kurup @rediffmail.Com

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Sir,
I have booked a train tickets from
Vishakapatnam to vijayawada on
1st aug, 2018
For konark express with a pnr
Number : 11020 of an
Order no:ixitr[protected]
Around 6: 40pm, i got a message of
Money deduction from my account.
My money is deducted but its not
Refunded. It has been 10 days since then.
Please check the refund and i hope a fast
Response
Thank you

Oct 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same in case money is deducted and not refunded yet.

For any further assistance feel free to write in to [protected]@ixigo.com.

Regards,
Team ixigo.

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I have booked air ticket on dated 23.07.2018 from delhi to patna from my account. Ticket not booked due to technical error and amount of rs 2339 deducted from my account.
After spend of 16 days refund not given by you. Kindly refund my entire amount.

Payment i'd pay_acnjowjugdfjfa
Razor pay order i'd - order_acniyn5g0cqirt
Mobile number [protected]
Email i'd [protected]@gmail.com

Ixigo customer support has been notified about the posted complaint.

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J

Jagjit Bajwa

from Patiala, Punjab

Aug 8, 2018

I am boking 29july ticket 2848rs cut my acount but ticket not book please my money send plese plese sir

ticket failed refund - Comment #3178678 - Image #0

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Jagjit Bajwa's reply, Aug 8, 2018

please send my money 2tickets faild but not refund my money

Ixigo Customer Care's response, Aug 9, 2018

Verified Support

Hi Jagjit,

Greetings from ixigo!

Please check your mail box "[email protected]" as we have shared all the refund details against the mentioned amount and refunded the same to your source account.

For further assistance feel free to write in at [email protected].

Regards,
Team ixigo.

V

Vamdumaka

from Vasai-Virar, Maharashtra

Aug 10, 2018

Sir. I'm book the train tickets from kakinada port to secundrabad jn. Two times booked but my account balance is cut. But train ticket is not booked. Please refund my money in my account please sir understand my problem

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Vamdumaka's reply, Aug 4, 2018

Totally my money cutted 1420+1200=2620

M

MOHSIN KHAN BABU

from Indore, Madhya Pradesh

Aug 13, 2018

Yesterday i book train ticket in dehradun exp from kota to mds but some isuues my booking hase been canceld but after 40 minutes not update my final status and i also paid all the money but booking hase canceld so plz refund my money...thnx

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This is regarding Trip ID: [protected] : PUNE to VISKHAPATNAM
The ticket is refundable, The Booking provider (Cleartrip )had e-mailed me that they would refund the money to ixigo wallet .And Ixigo would be liable to pay the refund amount of rs 519.

In the breakdown Summary of Ixigo page, , it's showing the refund amount as Rs 0.Please refund the money which is refunded by airlines and not mentioned against any charges.

Also please confirm about the money paid through earned ixigo money, according to terms and conditions both gets credited .
Below is the link where your terms and conditions are mentioned.
https://www.ixigo.com/help-center#flight-faq

Please stop making fools of customers and take this issue forward otherwise I need to take strict action against you .

+3 photos

Sep 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Ixigo Customer Care's response Hi Nitika,

Greetings from ixigo!

Please check your ixi-wallet we have credited Rs 520 against the shared trip id [protected].

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Sankalp Magdum

from Guwahati, Assam

Aug 9, 2018

The payment ID 196XNINTEBZY8F1FO4
and the ticket is from to nasik to parbhani 2 person there order no is: IXITR[protected]
i am kindally requesting you to please refund the amount.

Your's faithfully

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Ixigo Customer Care's response, Aug 10, 2018

Verified Support

Hi Sankalp,

Greetings from ixigo!

Please be informed refund is already been process from our end against the given id. We have sent all the refund details to [email protected].

For any further assistance feel free to write in at [email protected].

Regards,
Team ixigo.

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Address: Thane, Maharashtra, 421201

I tried to book a ticket on july 31st, but due to some technical issue my transaction was failed and i cancelled my booking. However the amount got deducted from the bank account for the same. Later on i receiveda message stating that your refund is initiated and will be credited within 5 days. Its been more than 5 days now and still i have not received any refund amount. Please look into this issue and reply me with an positive answer as far as possible. Thank you!

Sep 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Ixigo Customer Care's response Hi Ashish,

Greetings from ixigo

We could not find your booking from the shared details. Kindly send us a brief query of your concern along with the Trip Id starting from IXITR so that we can assist you better. Please be assured that your amount is completely safe & will surely be credited to your account.

Thanks for your cooperation!

Regards,
Team ixigo

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Goutam Kumar Sarkar

from Nagpur, Maharashtra

Aug 13, 2018

I have book the tickets from Mumbai to Ahmedabad its shows still pending and then not confirmed .please refund the ASAP i have to book another ticket
Booking id: IXITR[protected]

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Address: 135003

Website: Ixigo

Hiii sir

I name vishu i have camplan to you i have book ticket your site #*[protected]*# jud to kasipur and the payment will done to my passbook the ticket will not book trasanction will be fail (705 rs will cut) to my account and trasancation will be fail. I have camplan. (15 days) but no action in my camplan my amount is not refund.

So plzz refund my amount to back my account.
Regards
Vishu

+1 photos

Sep 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ixigo Customer Care's response Hi Vishu,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank & refund transaction details have been shared over e-mail with you. Kindly check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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R

Rupak Keshav

from Gurgaon, Haryana

Aug 6, 2018

I booked ticket from Hajipur to Raipur but ticket not booked and money deducted from account plz refund my money asa soon as possible so that me booked another ticket.

I don't refund money back to my passbook - Comment #3175908 - Image #0

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Ixigo Customer Care's response, Aug 7, 2018

Verified Support

Hi Rupak,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank & it will reflect in your account within 4-5 days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

V

vishal bhere

from Mumbai, Maharashtra

Aug 6, 2018

Dear all,

My booking is status is still showing pending

Kindly arrange my refund

Booking id IXITR[protected]

Regards
VishalB
[protected]

I don't refund money back to my passbook - Comment #3175939 - Image #0

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Ixigo Customer Care's response, Aug 7, 2018

Verified Support

Hi Vishal,

Greetings from ixigo

We wish to inform you that your refund is already processed to your bank & should reflect in your account in 2-3 days. We seek your patience meanwhile. For any assistance, please write to us at [email protected]

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Allahabad, Uttar Pradesh, 211002

Website: Ixigo trains

My transaction was failed during i was booking my train ticket... So i request you to please refund the amount... I attach the screenshot of the failed transaction... Please help me in refund action as soon as poosible so i can book another ticket of my journey... Please do it as soon as poosible as i am in emergency..

Yours sincerely

+1 photos

Sep 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ixigo Customer Care's response Hi Kamad,

Greetings from ixigo

As per your discussion with our team, refund is already credited to your account and your query is resolved to your satisfaction.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Sonipat, Haryana, 131001

Inr 162.00 debited to ac xxxxxxxxxxx1274 on 31-jul-2018 17:41:41-pca:[protected]:prltouvsrazp:ixigo delhi ind tot avbl bal-inr 1, 04, 920.71 on 31-jul-2018 17:41:41
Shakti, sorry! Booking for your sonipat (Snp) - ambala cant jn (Umb) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 162 has been initiated and will be credited to your account within 5 days.
Re-book your ticket https://ixtr.app.link/eHSwdTlaWO

Sep 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Ixigo Customer Care's response Hi Shakti,

Greetings from ixigo

We wish to inform you that your refund is already processed to your bank and refund details have been shared on your registered email id. We'd request you to please check your bank statement as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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S

slmn

from Modasa, Gujarat

Aug 6, 2018

Dear sir, do not refund some amount.and I booking train ticket.20/jun/2018 booking date.and tecket waiting.so rule as refunds amount.so please solved my problem.

didn't receive my refund back.. they told me to refund the amount in 5 working days but i didn't receive any till date.. - Comment #3176096 - Image #0

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Address: 786786

Website: IXIGO

Ixigo — irctc refund issue jul 38, 2018
Hi team,
I had tried booking ticket dated 28th july (Journey date 22 nov 2018) but ticket was not booked and got msg regarding payment failure however amount got deducted from my bank account.
It’s been 5 days i haven’t received money back in my bank account yet.
Please check and resolve it asap. Booking id ixitr[protected]

Sep 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Aug 03, 2018

Updated by Shamim S Khan if i not got my refund i go to conzumer court

Aug 03, 2018

Updated by Shamim S Khan amont rs 5250

Verified Support

Aug 03, 2018

Ixigo Customer Care's response Hi Shamim,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank and transaction details have been shared with you over e-mail. Kindly check your bank statement once as some banks don't notify via sms when refund is processed.

Thanks for your cooperation!

Regards,
Team ixigo

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P

Preetha77

from Paravur, Kerala

Aug 6, 2018

I have made the payment but is says booking is still pending .Hence i havnt recieved my ticket detail s yet.Below are the information.
Guv chennai express on[protected]tcr -vm)
Order id :IXITR[protected]
Please make a refund or atleast make complete the pending booking .

I not got my refund - Comment #3175987 - Image #0

Reply

Ixigo Customer Care's response, Aug 15, 2018

Verified Support

Hi Preetha,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [email protected].

For any further assistance feel free to write at [email protected].

Regards,
Team ixigo.

S

sajid xvlogg

from Patna, Bihar

Aug 6, 2018

I am booking Muzaffarpur junction to ambala cant junction from ixigo application and 520₹ cut from my account and booking tickets not successful please refund my money

My payment id-18NG7GIE00TTRFHA0Q
Order id-IXITR[protected]

Please kindly refund my payment

I not got my refund - Comment #3176120 - Image #0

Reply

Ixigo Customer Care's response, Aug 15, 2018

Verified Support

Hi Sajid,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [email protected].

For any further assistance feel free to write at [email protected].

Regards,
Team ixigo.

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Address: Ahmedabad, Gujarat

Website: [email protected], [email protected]

Hi madhvi

Your ahmedabad jn - indore jn bg train booking could not be confirmed. Refund of rs.310 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: gnc indore express
Date of journey:[protected]

I have still not received my refund bad service eating money

Aug 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Ixigo Customer Care's response Hi Madhvi,

Greetings from ixigo

As per your discussion with our team, your refund has been already processed to your bank & complete refund details have been shared with you. Kindly check your bank statement once to see the refund amount. In case of any issue, kindly contact your bank's customer care & share the reference number with them to track the refund.

Thanks for your cooperation!

Regards,
Team ixigo

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C

Chirag Khungar

from Khed, Maharashtra

Jul 31, 2018

I haven’t received my refund yet. I canceled multiple trips and as per the instructions I waited for 5 days. But still I didn’t receive my money back. I’ve received a message wihich states that my refund has been initiated. Please take action ASAP.

refund not done since a month - Comment #3170598 - Image #0

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M

Milty

from Guruvayur, Kerala

Aug 6, 2018

Hi I have a booked a ticket (Booking Id: IXITR[protected]
Train Name: Maveli Express
Date of Journey:[protected] and transaction has been processed. But it’s still showing pending not able to cancel it. Plz help

refund not done since a month - Comment #3175960 - Image #0

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Z

Ziaur2000

from Hyderabad, Telangana

Aug 6, 2018

Booking for your Surat (ST) - Rampur Hat (RPH) train with Booking ID: IXITR[protected] was not confirmed. Refund of Rs. 720 not received in my Ubi a/c after 8 days. I am getting their reply that your money will be refunded but yet not credited.

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