Kaff Appliances India — No action taken since 2 months


I had lodged a complaint for my built in induction about two months ago, complaint number kf85300. I stay in faridabad, haryana.
Firstly, the engineer took around 10 days to pay a visit and informed me that a part of the induction will have to be changed which i agreed to. The part was then repaired and brought back after a few days but the induction still would not function.

The engineer then took the whole induction with him telling me they would repair it and re install it within the next five days.
Since then, it has been more than a month and a half and i've still not got my induction and upon regular follow up with the service centre, they keep telling me every time that it will reach next week.

Upon my last chat with them today, they still did not have any idea where my product is and when will it reach me. My frustration level has now touched its peak and i want immediate clarification on this matter or i will be forced to take some action against the company that they have taken my product for repair and now not returning it to me.
Was this information helpful?
No (0)
Yes (0)
Kaff Appliances India customer support has been notified about the posted complaint.
Complaint comments 


Dear Arundeep,

We apologize for the inconvenience caused. Kindly allow us some time. Our concerned team will get in touch with you soon.

I bought kaff chimney a while back ago and its still in its warranty period. All of a sudden it went into issue of not working on fan speed 2 but works in low and high modes. Any solutions up for these ?

Dear Customer (Mobster Monsters' TV ),

We apologize for the inconvenience caused. Kindly, share your contact details or the complaint number so that our team can get in touch with you . You can also share your details via Facebook messenger.

Link for Facebook messenger: m.me/kaffindia

I had hobtop improper response from service engineer & customer care plzz guys don't take kaff product very bad bad service they r giving mental torches for public
My complaint number is kf 140022
Very bad service engineer name HARSHA they want only money not doing proper work kaff customer care is very waste
l iam calling them 5 times they will tell service engineer will contact u within 15 minutes no one calls compliant number kf 140022 they r giving mental torcher for public bzc of there engineer we r facing problem he broken igniter while installing he promised us he get within 15 days we had waiting for 18 days no response after that called him then they started tell tommaro tommaro again after 8 days finally igniter came now again engineer HARSHA wants 400 while installing he has taken 1000 rs it was he mistake it's broken then y we guy's have to pay when we had argue with him he said he will not come soo we called for there service office in Mangalore so ladies archna said he will not i[censored] r not giving 400 rs so after that we had called to customer care on 29 /09/2017 daily I will call customer care 5 daily I get only one answer within 15 minutes technistions will call but no one is calling when I ask to customer care operates
To connect there senior no one 8s connecting I think I have made mistake to purchase kaff hobtop guy's plzz don't buy kaff product very bad service no proper response from operates very waste
Dear Khateeja,

We are sorry for the inconvenience caused. Kindly allow us some time. Our team will get in touch with you soon.


Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Kaff Appliances India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Kaff Appliances India  Phone
    +91 12 4487 3000
    Kaff Appliances India  Address
    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
    View all Kaff Appliances India contact information