Kaff Appliances India — oven

It's been over a month since i placed complaint for my oven not heating. It was after 2 weeks that technician sarnveer singh visited after repeated calls. He made some guesswork, made me pay in advance of 2500/- for a new filament and then disappeared for another 2 weeks, saying that he will visit after part is procured. On visiting again and change of filament my oven is still not working. I was promised another visit by a more senior technician, which hasn't happened so far and the said technician is absconding.

This is clearly a situation of very poor after sales service by kaff. Their technicians are inept and not trained enough to understand the working of the appliance they are assigned to attend to.

To top it all kaff itself doesn't follow up on pending complaints or help expedite inspite of repeated calls. Really sorry state of affairs. This will surely have to be the first and the last appliance from the company from me.