Kaff Appliances India — oven

It's been over a month since i placed complaint for my oven not heating. It was after 2 weeks that technician sarnveer singh visited after repeated calls. He made some guesswork, made me pay in advance of 2500/- for a new filament and then disappeared for another 2 weeks, saying that he will visit after part is procured. On visiting again and change of filament my oven is still not working. I was promised another visit by a more senior technician, which hasn't happened so far and the said technician is absconding.

This is clearly a situation of very poor after sales service by kaff. Their technicians are inept and not trained enough to understand the working of the appliance they are assigned to attend to.

To top it all kaff itself doesn't follow up on pending complaints or help expedite inspite of repeated calls. Really sorry state of affairs. This will surely have to be the first and the last appliance from the company from me.
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Kaff Appliances India customer support has been notified about the posted complaint.
Oct 25, 2017
Updated by Mallika Rao
my complaint number 138409
Complaint comments 

Comments

Dear Mallika,

We apologize for the inconvenience caused. Kindly allow us some time. Our team will get in touch with you soon.

Regards,
Team KAFF
Worst ever customer care I have ever come across! I have contacted the customer care personnel twice but there has been no action! this is not the first time! THE WORST EVER!!! if you cant provide servicing don't promise it and if you do deliver it! Pathetic and disgusting!
Dear Riddhi Jain,

We apologize for the inconvenience caused. Kindly share your contact details or the complaint number so that our team can get in touch with you. You can also share your contact details via Facebook Messenger.

Link to the Facebook Messenger: m.me/kaffindia

Regards,
Team KAFF

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    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
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