Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear Sir, I am a frequent traveler in KSRTC bus. From Bangalore to pondicherry at least 3times a month. But, yesterday incident made me feel so bad and pushed me into frustrating level. I Booked the ticket 31/05/2015 from Pondicherry to bangalore. But i requested the the conductor, by phone no. which came in SMS, that i will get board at Tindivanam. I used to do that many times. But, this time the way the crew responded me ridiculous. They were started abusing me very badly over the phone and disconnected. After several call he picked up my phone and continuing the same language. Finally they picked up me from Tindivanam and again Driver and conductor were yelling at me in front of other passengers. They have no rights to do that to the passengers. And they were saying go and complaint were ever you want to. Both were consuming Alcohol during driving. I couldn't able to identified their names, because driver and conductor were not weird their name batches. And Driver was not in his uniform was wearing casual dress. Passengers are not a slave to them. whatever they say we have to take it. This is huge concern. This needs to be addressed immediately. Hope management will take an action against Driver and conductors.

Hi, I've left my bag in Udupi-Bilagi night bus which I've catch in Udupi on 30/04/2015. Forgot to take my bag when I was getting down in Sirsi. Conductor of that bus has returned that bag to Depo Manager. But depo manager is not ready to give even after my friend from that place has requested many times. He is asking me to come to that place. I am not sure whether he can give it to me after I travel from udupi to Bilagi after I travel around 500km and wasting my another 3000 rs to travel there. Depo Manager Number - [protected] Please ask the Depo manager to return the bag. I am ready to provide Address proof. I've attached the ticket scanned copy, but as it is a one month back ticket, ticket is partially faded away, we can see travel charge and last some letters of ticket number

Dear sir, It was a uncomfortable situation faced in Bangalore satellite Bus station on 24.5.15 evening.When i went to the Public Toilet in the Mysore Road satellite Bus stand after arriving from Kollegal, The Toilet Maintenance Personnel sitting out side demanding 5 Rs for Urinal and Latrine, While it has been clearly mention that Urinals are Free.When asked they simply say we need to clean the Toilets so u must pay or get out, when i...

KSRTC BUS Route- Doddaballapur to Cauvery Bhavan (Mysore Bank Bangalore) Bus No - KA 17F- 1134 Date - 31-May-2015 When any bus reaches doddaballapur bus-stand they generally wait till the bus gets filled by passengers but this bus waited only for 1 minute, 3 passengers go into bus and another 3-4 on the way, i was sitting just behind the bus driver and i was listening to the conversation that they were(Driver and Conductor) discussing to stop bus near yelahanka and take a turn back to route/depot as there are only 4-5 people, I agree only few people in the bus, reason they did not wait in the bus-stand for passengers . When yelahanka (Kogilu Cross) reached they stopped the bus and asked us to get into some other bus which was going to Majestic, We took tickets to reach Mysore Bank, I Initially refused to climb the other bus (but i got into Majestic bus, because it was drizzling by that time). How irresponsible these people are, even though i know the reason, (because i heard their conversation ) i asked them why are they asking us to get down, they told some clutch problem, When i took a photo of the bus, driver asked me why are you taking photo i told i will lodge a complaint, as driver was afraid he told conductor to go and complete the trip, conductor was not at all ready to go as he wanted to go back. When i asked other bus conductor why do they do like this, She also told its a common problem with Doddaballapur route bus. I request you please educate them or take action against them and give passengers some peace of mind.

FULL CANCELLATION ACKNOWLEDGEMENT PNR Number : T50316436 Date of Journey : 14/05/2015 Trip Code : 1215BGMCHN Class of Service : AIRAVAT GOLD CLASS Passenger Start Place: BELAGAVI Passenger End Place : CHENNAI No. of Seats : 1 (Adults=1 ; Children=0 ) Journey Fare Details Total Fare : 1473.00 Refund Amount : 1188.00 Cancellation Fee : 0.00 Cancellation Percentage : 25.00 % TILL NOW I DO NOT GET ANY REFUND AMOUNT PLEASE TRY TO YOUR BEST

Booked ticket from Hyd to Bgl airvat club class .KSRTCq, Journey Date:30/05/2015, Trip Code:0638HYDBNG, Bus Number:KA-8432, Depot:BENGALURU -4, But provided low quality ordinary bus.It causes delay and health problems. Poor Ksrtc.They would have canceled this service instead vos this is not new for ksrtc.

KSRTC Bus No. KA 40 F 107 driven by a person didn't provide stop at the bus stop. We shouted at him to stop but he rashly took the vehicle and passed across the way. He has done the same bull multiple times. By the way the stop name is "doddamarayana doddi". We hardly get 1 bus for 3 hours, that too on that day i observed many of the other buses also pass by the same route(RAMNAGAR to MAGADI) they put boards RAMNAGAR to AJNALLI which is another village around 7 km from our stop. We 4 people waited on 23rd may 2015 from 10am to 4pm to board a bus without having breakfast, finally we got one bus at 4:00. It seems like the respective authority is sleeping on his table. If such kind of services are provided to farmers there is no doubt farmers all migrate to cities. - Farmer.

Dear Sir,
My Brother Mr.Sachin Shah have booked KSRTC ticket from Bijapur(vijayapura) to Hyderabad on 30th Jan '2015(date of journey: 8th Feb' 15) for which I have cancelled my ticket for which refund is still due. Please process refund as early as possible.If already processed, Please let me know the details of the transaction. I have written many communications to KSRTC on their Customer Grievance Redressal Cell and AWATAR since last two months. BUT THERE WAS NO PROPER ACTION TAKEN. My Refund on cancelled tickets is still due . Please process my refund as early as possible and give details of such refund.

PNR Number : H48245523
Date of Journey : 08/02/2015
Trip Code : 2131BJPHYD

Regards,
Ashish Mehta

Sir, I have booked ticket formMysuru toCoimbatore on 05.05.2015 in Airvat.But the trip was cancled by KSRTC them selves. But the ticket amount not yer refunded. Ticket detaiils. PNR No; J50108269 TRIP CODE:2302MYSCBT AIRVAT DATE OF JOURNEY: 05.05.2015 FROM: MYSURU: TO:: COIMBATORE SEAT NO: 4 DATE OF BOOKING:04.05.2015 ONLINE NAME OF THE PASENGER: S.NATARAJAN AGE: 58 MALE AMOUINT PAID: Rs.412.00 BY DEBIT CARD: RECEIVED MESSAGE FROM KSRTC TAHT THE TRIP WAS CANCELLED. BUT SO FAR THE TICKECT AMOUNT WAS NOT RECREDITED TO MY ACCOUNT. PLEASE REPLY: MY E MNAIL ID [protected]@gmail.com

I happened do travel in KSRTC Airacat Club Class from Bangalore to Chennai on 25/5/2015 Monday. (Tripcode : 1120BNGCHN Bus Number : KA-F9276 Depot : Bangalore) While it was the hottest day of the summer the bus started 20 mts late from Bangalore was running with the lowest airconditioning possible. The passangers with infants tagging along were really suffering. With the sultering heat outstide and all closed windows in the so called a/c bus which was full I literally could not breath properly and was suffering with breathlessness in the most part of the journey. While requesting the crew on this we were continuously informed that the a/c is working to the maximum effeciency. It was a terrible travel and I am fortunate to reach Chennai without a sun stroke or some other failure, I regret I would have atleast a booked a normal bus with open windows so that I could atleast breath properly.

The refund of my failed transaction OB15309986 is not yet received even after 45 days. The booking date of OB15309986 is 08/04/2015. KSRTC OB No. : OB15309986 Booked On : 08/04/2015 Username / Email : [protected]@revathskumar.com It was a round trip from KOZHIKODE to BENGALURU. I mailed to [protected]@ksrtc.org on April 21st and not yest received any reply.

Hi Team, Good morning, Now I'm traveling from Bangalore to Gudemaranahalli hand post, I use to take. Turuvekere name board KSRTC bus for traveling. I came to know from conducter following mentioned. 1)There is no bus stop facility available in Gudemaranahalli bus stop for this bus. 2)Need take ticket for solur. Pls clarify below mentioned my queries. 1)Turuvekere buses available bus stop in Gudemaranahalli hand post 2)is there any exemption for this buses 3) if yes pls specified why different rules for same kind of buses stop availability

Hi Sir, Could you please help to refund my amount which was debited due to failed transactions. As per KSRTC direction, I sent a mail to [protected]@ksrtc.org as well but no response/acknowledgement from KSRTC. 1) On Ward Journey Trip details :- Trip Details : BENGALURU to SHIRDI KSRTC OB No.: OB15883759 Journey Date : 30/05/2015 Booked On : 21/05/2015 2) Return Journey Trip details :- Trip Details : SHIRDI to BENGALURU KSRTC OB No.: OB15883759 Journey Date : 01/06/2015 Booked On : 21/05/2015 The Amount debited is : 11, 477.00 Please help me in getting the refund as early as possible. My user name : chenna.[protected]@gmail.com Note :- KSRTC Customer care numbers are busy entire day, couldn't able to reach any one. Please live up to customer expectations. Otherwise in future no one will try to book bus tickets online from KSRTC. Best Regards Chenna Koyyagura

No. 064136 mctc nhalli to mysore . Bangalore phase 5. Boarded from satellite town Bus stop on 20 may 2015 at 9:01:26. When we reached channapatna. The bus was stopped for a break. I went to toilet. By the time I came back the bus had left. It wasn't even 5 mins. I'm a senior citizen. I have lost my bag .. A backpack with rbi logo containing a pair of clothes, medicines and umbrella. Please help me find my bag.

Dear Sir/Madam, KSRTC Mysore Road Satellite Bus Stand parking is a day light robbery of common public. I had parked my bike there for 2 days and 8 hours, they charged me Rs 160/- when enquired them about this hefty charge they told the per day parking charge for bike is Rs 60/-. How can a government facility meant for Common Public charge so much. Request to Kindly look in to this serious issue of over charging public. More over there...

This is with reference to the failed transaction with ref no. OB15735093. Its been more than a week and i have not yet received my refund amount for the failed transaction. The customer care numbers are not responding properly. Please do the needful asap

Hi, I have cancelled two tickets on 07/05/2015 in ksrtc., 1. PNRNumber :J50156428, Trip Code: 2101HYDBNG 2. PNR Number :J50156242, Trip Code :2041BNGHYD I didnot get refund of both the tickets and its more than 10 days and they informed I should get the refunded amount in 7 days in website, neither there was no reply to my mail nor the customer care gets connected . I m trying to figure this for past 3 days. Please help me get my money refunded

Dear Sir/Madam I S.J.REDDAPPA, Jr.Personnel Officer/A.P.Electricity Board/ and APEEU-1104 Union Wise President Tirupati iam the daily traveller from Chittoor to Tirupati only in KSRTC . Yesterday i.e friday 15.05.2015 in Tirupati Bustand at 6.00PM one bus from Tirupati to Bnaglore vide bus No.KA18 F 623 started. we went to the bus to Get in the bus conductor refused to get in to the bus simply saying it wont go to chittoor. Only 20 to 25 passengers are there in bus and the conductor blindly refused us to get in to the bus and he mis-behaved with other travelers who are asking for chittoor stop. KSRTC is an Government service and i don't know why the conductor is doing like that and is causing serviour damage to the KSRTC and he is not taking the chittoor passengers on his own cost and the passengers are paying the money for travelling. Immediately we complained to the KSRTC Traffic Inspector who is available there at that time and also responded but the bus left the station we request the kind authority to examine in this matter and do the needful. with regards S.J.REDDAPPA (WISE PRESIDENT A.P.E.E.U-1104) Jr.Personnel Officer A.P.SPDCL TIRUPATI [protected]

Respected Sir, My name is Binoy P Thomas residing at kothanellore, would like to inform you that, there is no bus service to Ernakulam NH route after 8 .30 pm. I am working with Carithas Hospital and my duty ends in between 8 and 8 .30 pm. But, everyday i got bus after 9 .30 pm. What is this sir, for what purpose this KSRTC service for. I noticed that lots of bus service to PALA route, i have doubt that people who residing from Pala only have the right to travel at this time. Please do necessary action on this issue, Yours Sincerly, Binoy P Thomas.

Dear sir.. I m travelling everyday by bus from belgaum to hubli and Driver name P.M HOTAGI bus no KA 22 F 1962 who misbehaved very rudely on 13/5/2015 at hubli...he told that I will not allow paas get out from bus and do whatever you want i will also see what depo managers will do like that driver told me...so as a passenger I am giving complaint against the driver name P.M HOTAGI..bus no KA 22 F 1962 take necessary action on above driver..and also there are many drivers in BELGAUM to HUBLI route who are behaving very badly with passengers...so please take necessary action and give me feedback what action u have taken against him ... waiting for your reply ...THANK U SIR / MADAM. ...