Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi Concern, I have online account, i am trying to book ticket from Bangalore to Dharmasthala and return to bangalore. In online account it will allow me till selecting the seat but it is not permeating to book the ticket, it will never accept the book ticket part. Just it has freezed. I still know even this website what they have kept his not for public convenience, it only for eye wash. Hope...

Hi, i'm daily traveler from BTM to Kudlu Gate in 600 bus. Today that is 14/5/2015 between 12 to 12:30 PM, a lady who has to get down at Bommanhalli asked the conductor about the change that she needs to get, but the way the conductor responded was completely rude and he said i'll provide the change collectively to 3 members u people share among st u. the lady strictly asked about her change and this guy abusing her and after some time the conductor slapped her thrice. what kind of animal he was and why departments keep this kind of animals for public service. what ever it may be he has no right to raise a hand or slap a lady in the public as she is not asking for some one else money. i hope this issue will be taken care and will not be seen in further. thank you.

I have tried to book a ticket through online portal of KSRTC. It was ended by deducting my money from the account, but the ticket has not been booked. i had to book the other ticket in the same bus by losing money again. contact no [protected]

I was travelling from bangalore to mysore by airavat volvo . i purcahsed a ticket from the counter and sat in the bus parked in the bay waited for 45 min for the bus to start . after 45 min i was forcefully pushed out of the bus and rudely informed that the ticktickrt i ws ccarrying was of an earlier bus which has already left and ii cannit travel jn the bus inside which i had been waiting since the last 45 min inspite of their being extra seats inside. After being pushed outside the bus i was verbally abused by the staff present at the ticket counter and they told me that i should apologise to the ticket counter only then they will allow me to travel in the next bus or else i will have to buy a new ticket and travel. After repeatedly refusing to buy a new ticket they declared that they will not let me travel on another bus till i apologise. After which i approached the supervisor who helped me get on another bus ... Finalfinally i got on the bus and wasted 6 hourhours of my dayday trying to travel

Iam Mounika kura. I have cancelled the ticket partially before 10 days. But till now i didnot received my cancellation amount. Please resolve this issue. KSRTC bus from bangalore to Hyderabad PNR: H49635672 Trip code: 1933BNGBDR seat: 16 Thank You

I had booked 2 tickets for Bangalore to hyderabad on 30th of April, due to strike the bus has been cancelled and I didn't refunded my money back. Pnr no: J49919827 Pnr no: J49946536 These are two pnr numbers of my reservation ticket, so please refund my money as soon as possible.

I booked a ticket from banglore to palakkad KSRTC Bus: PNR:J50183455, Journey Date:08/05/2015, Trip Code:2141BNGPGT, Bus Number:KA-8068, Depot:BENGALURU -4, Crew Mobile No.:[protected]. My seat was not able to push back . Since they failed to provide the mentioned facilities I need the money back.

This is the worst response I have never had in any other transport department. I did not received cancellation refund for more than a week (now it almost 2 weeks). I have already sent mail with cancellation ticket details on last week Friday (01/05/2015). There is no response yet. I have tried calling the customer care number[protected]. The phone number is not working. There is no other communication medium available to raise the complaint except mail, but unfortunately for mail also, I did not receive any response yet.

I & my daughter Boarded the AIRAVAT on 03.05.2015 at COIMBATURE with reserved ticket. When the bus stopped at DIMBUM for tea break, as my daughter was not well & also the AIR CONDITIONER vent on top of my head was in open condition & could not be closed, I requested the Driver/conductor for a BLANKET for my daughter. But both BLUNTLY refused to give ONE blanket at least on HUMANITARIAN grounds our journey up to MYSORE. I even shown the condition of the Air conditioner vent to the Driver/conductor. His argument was that, if he gives to one passenger, every passenger will ask for a blanket which I could not digest. Even though, I was very much upset, I HAVE NOT ENTERED INTO ANY ARGUMENT WITH THEM. I requested them very politely 3-4 times, but they have obliged. The journey details are as under. PNR: J50000337 Trip Code : 1614CBTMYS Date of journey : 03.05.2015, CLASS : AIRAVAT Seat No.:33, 34 BUS No.: KA-01 F - 9053 DEPOT- MANGALURU-2 I hope a suitable reply from kSRTC authority and to ISSUE NECESSARY GUIDLINES TO THE STAFF TO SHOW SOME COURTESY TOWARDS NEEDY PASSENGERS. My address K.P.SURESH Sr.SECTION ENGINEER Divisional office, SOUTHWESTERN RAILWAY, MYSORE 570001 Mob. [protected] e mail: [protected]@gmail.com

I have booked one ticket through KSRTC Online booking, but the ticket got failed and my money got deducted from Debit card . had given complaint to ksrtc online refund department. Onlineticket number number isT49987800. Date of booking is 30/04/2015. But when ever i call to them they are telling it will refund in another three days. Almost 10 days completed my amount not yet refunded. Thanks & Regards, M.Bindu Mob : [protected]

From past 2 months I have travelled frequently (7 trip) from Bangalore - Sirsi through Volvo Bus. Issue 1. Bus allotted to this route is very old. Each and every time I travelled in this route find different old Buses which is without clean, body/glasses sound, etc. The Ticket charges we pay to this old bus is NOT fare. More over for extra weekend charges it is NOT worth to travel in this OLD DACOTA KSRTC Volvo bus. Issue 2. Every...

I am frequent traveller in our KSRTC but this time felt very bad because of KSRTC driver. Details of the bus no "KA 40 F 387" and date of journey May 04, 2015, Time 22.48 belongs to Bangalore to Chennai. I don't know the driver name but his behaviour is very bad and also he took the alcohol while driving. In the same thing i have recorded video which misbehaved with passenger but i will not upload anywhere because i have concern about KSRTC. Hence forth i would request the concerned authorities to take necessary action against the Driver. Otherwise as lawyer i will go to the next stage. Please do the need full.

detail of the bus no KA-35-F-142 belonging to HOSPET depo I am a regularly travel from Gangavathi to Hyderabad on the same route the conductor mis behaved with me and overloaded with more passengers, took extra money, and tried to dissembarked me from the bus near Raichur, this is the worst incident in my whole life, hence forth i would request the concernd authorities to take necessary action against the staff. regards Karthik Talwar [protected] [protected]@gamil.com

Hi Sir/Madam, I am frequent traveller in our KSRTC and I feel very comfortable but this time it was not like that. I felt bad for 3 things. First one - Its regarding water bottle. Conductor gave me half ltr water bottle and it got over after some time and I requested for one more and he is looked at me as if he is paying from his pocket and gave big lecture on that. I want to know is there any rule for this. One btl for one traveller? Second one- after starting Shivmoga Driver and conductor started talking loudly and conductor was telling some story to the driver and using bad words. Third one - He was playing New Kannada movie, (Mr and mrs Ramachari and Power) as we know both the movies are new and they not released DVD, How can we play Piracy movie in public transport? I need replay for this. My e mail ID : [protected]@gmail.com Regards Avinash I was traveling to Shivmoga to Bangalore on 25th April 2015 on Volvo KA 17 F 1568 at 5.00 PM.

I've booked a ticket to PUDUKOTAI on 21/09/2014 which was cancelled by KSRTC as the service was cancelled on that day due to the tension on Jayalalitha case verdict. But I didn't received the refund amount into my bank account. Please find below the ticket details Transaction Date : 21/09/2014 PNR Number : J45550124 KSRTC OB No. :OB13165297 Journey Date:27/09/2014 As per my KSRTC online portal, below is the cancellation details. Cancellation Date: 27/09/2014 Refund Amount: ₹ 410.00 I sent a mail to them on 10/11/2014 and even after so many follow ups, the money is not refunded and also no information on refund was given to me. It has been 6 months since I raised this issue to them I'm thinking of contacting the consumer court for further steps.

> Date: 24 June 2014 12:44:43 pm IST > To: Vasanth Maran <vasanthmaran.[protected]@gmail.com> > Subject: RE: Complaint to KSRTC > > > > Sir/Madam, > > > > We are in receipt of your mail and details has been examined. Your request has been forwarded to concerned authority [protected]@ksrtc.org. They will take necessary action. We regret the inconvenience caused to you. > > Regards, > AWATAR Support. > > > > > > > From: Vasanth Maran <vasanthmaran.[protected]@gmail.com> > Sent: 24 June 2014 AM 11:30 > To: AWATAR BOOKING > Subject: Fwd: Complaint to KSRTC > > > > > > Dear Sir, > > > > I had travelled from Mysore to Ernakulam as per the following Details, > > > > 1. Date of Travel 1-6-14 > > 2. Mode of journey Airawath Volvo > > 3. Dep Time 18.35 > > 4. Seat No 3 > > 5. Trip Code 1835 > > 6. Bus No KA O1 F 8538 > > 7.MYS.EKM.PNR No J43465626 > > > > The Bus started on time and reached Sulthaan Batheri Bus stand @ 21.00 hours and the crue > > members asked the passengers to have food in the Bus Station Hotel. Accordingly some passengers > > Got down and went to the hotel I too went along with them and came back after 15 minutes and > > found that my bag containing LAP TAP and other valuable were missing. Immediately Driver of the Bus > > Called Local Police. The Police Sub Inspector Mr. Josh, ([protected]) came to the spot at 21.20 hours > > and inspected every thing. I had lodged a complaint in writing and the acknowledgement given by the > > PSI, The value of all the goods (Dell LAP TOP, Apple I POD along with > > other articles) are valued at Rs 63, 000/-. > > > > But so for the Police are not in a position to crack the theft taken place in the KSRTC Bus. Safety > > of passengers and their belongings are the main responsibility of the organization. Kindly do the needful > > and solve this issue. If no action is taken at your end, I will be forced to go to Consumers Forum for claiming the compensation. > > > > Thanking You > With warm Regards > Vasanth Maran Mob : [protected]. Since no action is taken yet look in to the same and do the needful.. Regards, Vasanthmaran G

On ARP-11-2015, I have tried booking a ticket from BNG-TPT. Amount got deducted, but ticket was not booked. When i called for the refund, one of the customer executives asked me to send a mail to : [protected]@ksrtc.org. Now it is been 15 day since i have sent a mail, and refund is not yet credited. I was been trying to call on :[protected],[protected] these numbers, but nobody was picking my call. Ticket Details: BENGALURU to TIRUPATHI...

Dear Sir/Madam, I had tried booking a bus ticket at ksrtc.in on 10-Apr-2015 for travel from Bengaluru to Mumbai. I tried to book the ticket many times and I encountered a failed transaction 2 times. The amount was Rs. 1233/- and Rs. 1333/- totally amounting to Rs. 2566/- It has been close to 4 weeks and I have not received the refund amount.Can you please look into the matter and help me get the refund? Details of the journey for your reference - Date of Journey - 10-Apr-2015 Source - Bengaluru Destination - Mumbai Transaction #1 - Rs. 1233/- Transaction #2 - Rs. 1333/- Regards, Abhijit

Dear Sir/Madam, I had tried booking a bus ticket at ksrtc.in on 10-Apr-2015 for travel from Bengaluru to Mumbai. I tried to book the ticket many times and I encountered a failed transaction 2 times. The amount was Rs. 1233/- and Rs. 1333/- totally amounting to Rs. 2566/- It has been close to 4 weeks and I have not received the refund amount. Can you please look into the matter and help me get the refund? Details of the journey for your reference - Date of Journey - 10-Apr-2015 Source - Bengaluru Destination - Mumbai Transaction #1 - Rs. 1233/- Transaction #2 - Rs. 1333/- Regards, Abhijit

The private buses which operate in this route jack up their prices during weekends and peak seasons People are helpless as there are no alternative options available. For instance, during the long weekend (May 1 - May 3, 2015) A query in makemytrip.com /redbus.in for a one way ticket from Bangalore to Ankola on 30 Apr 2015 lists around 30 private buses with most of them quoting prices in the range Rs. 1500 to Rs. 2500. One operator "Manish Travels" quotes Rs. 2900/- which is more than Bangalore-Mumbai flight rate! The same query in KSRTC lists only the 3 buses given below1. KARNATAKA SARIGE - 1 bus @ Rs. 4882. RAJAHAMSA EXECUTIVE - 1 @ Rs. 7523. NON AC SLEEPER - 1 bus @ Rs. 1036Surprisingly there is not even a single Volvo service in this route!However, the same private buses are quoted in the price range Rs. 500 to Rs. 1500 on a weekday (Thursday 14-May-2015) in redbus.in.Why is KSRTC not capitalizing on such a huge demand in this route, while private buses are exploiting people and misusing the opportunity? Obviously there needs to be some regulation in the prices of these unscrupulous private bus operators.We request KSRTC to introduce atleast 10 additional buses in this route (including VOLVO buses).