Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

KSRTC Bus: PNR:J49915633, Journey Date:26/04/2015, Trip Code:2215TPTBNG, Bus Number:KA-01F8076, Depot:BENGALURU -2, Crew Mobile No.:[protected]. There was hot air emitting in last seats of the bus, namely 41, 42, 43, 44 & 45. we could not sleep at all and sweating all night. When we tried complaining to the conductor he was reluctant to help and also spoke rash to us. This was the service by ksrtc after having paid such a heavy bus fare.

Dear Sir, I am in Chitradurga, i regularly travel alongwith my wife, daughter & son to Bagalkot, its nearly 280 kms from Chitradurga, There is no reservation for Express bus/Rajahamsa also . Please allow us to do reservation for safe journey with family from Chitradurga . Please allow us to do reservation atleast 200 kms more distant places . Yours, Kiran

I m daily traveller from BIDADI To BANGALORE, from Bus No KA- 01 F-270, at 9.35am On 20/04/2015 BusDivision Kollegala, This bus is not stopping at bus stop all the public is facing the problem as the Bus Driver in stopping 500mtrs far from bus stop, all the public will Run back to the bus, I tried to complaint the driver but the driver was very rude so we had an argument and conductor shouted with very bad language and vulgar language and asked me to get out of the bus in front of all the passengers...!! I request you to take a action on the conductor and driver the in bus.

Dear Sir, I tried to book 2 tickets from (Pond cherry to Bangalore) on 10th April 2015 from mobile service, my amount got deducted 783rs from ac but it is not refunded from last 23 days. There is a huge negligence in your service no one responding if i call your land line numbers ([protected]/[protected]). I have mailed to refund.org section but no positive response) This is very bad service from ksrtc, making public in trouble with your technology. I need the the amt by today EOD, i will for legal action. Regards, Narasimha raj

1. While we are riding two wheeler from Nelamangala to Bangalore On 22.04.2015 KSRTC bus (KA01 F9104) Rash Driving on Fly Over near Jalahalli Cross at 1:00pm. 2. While Over taking Bus with the Truck he dint reduce the speed and we disturbed and nervous too much we are jammed in between bus and fly over wall and there is no any sufficient place to escape and he did purpose fully, it might be accident occurred in that time

Dear Sir, It was a horrible experience travelling in Airavat bus when we travelled from Bangalore to Gokarna in the vehicle KA - F8466 in seat no 35 & 36 where no A/C instead heat air was coming from the rear that made us almost suffocation. When contacted Driver and conductor they expressed that the temperature kept was 25 Degree Celsius. They also confirmed that the rear end was hot. We can not open the window nor we can tolerate the heat instead it was better we could have travelled in ordinary bus wherein we could at least open the window. We lost unnecessarily money and also the suffering throught the journey for nearly 11 hours. We request the authorities will look into the matter and fail to understand why this is not been checked before starting journey. I request the KSRTC should compensate for the same by refunding the amount. It is a fact and I am not making anything unnecessary remark as I have great respect and regard to our KSRTC bus services. I sincerly hope proper justice will be done and also authorities will properly chek the conditions of the bus before it carries the passengers. With regards, Rajashekar.K [protected]

I would suggest to provide an option to differentiate ladies and gents seat in online booking. Because of this many passengers wont feel the comfortable journey. The bus drivers are also not responding properly. Its really difficult for ladies who travels alone by booking online. We cant depend or disturb other passengers to swap the seat....

I am narrating here a painful experience in KSRTC on 10 April while travelling from Pune to Belgaum with my sisters son. The behaviour from KSRTC crew was disgusting, Details of trip: PNR: T49412441, Journy Date: 10/04/2015, Trip Code:2350PNAHBL Bus no:KA-25 F3109, Depot: HUBBALI MOFUSSIL-3, Crew mobile no: [protected](as per SMS sent by KSRTC). After boarding into the 1 hour late bus, bus left the stand and the conductor comes to me and started shouting at me, take another half ticket for the child or leave the bus right now saying that boy is 12 years old. We had booked tickets online and boy is 11 years, his date of birth is 04 March 2004. The conductor was very very rude shouting at me, he is looking at me like i have committed some crime by boarding into the bus. He was asking me to leave the bus in "Kartaj Ghat" or take another half ticket. He is arguing with me around half an hour. He is saying that if the boy is in 6th standard then you have to take the full ticket and it is a rule in KSRTC. When i asked the proof of rule then he said we can ask the driver, beleive me driver is also supporting the cundoctor. After that i agreed to pay the full ticket for the child. Now again problem, while booking i have paid 75% of ticket amount i.e. Rs.435 for the child. now he is asking me to take another half ticket of Rs.435 which is going to cost me in total Rs.870 for a full ticket and the actual cost for the full ticket is Rs.580 i was shocked. No one is listning to me i asked him to call the controller then he denied saying its too late to call now. Finally i give up and paid Rs. 435 for the ticket, Rs. 290 additional for the full ticket. Ticket No. 00045780 Amount: Rs. 435 Conductor Details: No: 3303 Name: M. S. Pise. Depot: HUBLI The entire episode was humiliating and insulting causing mental agony throughout the journey. This type of rude behaviour from the crew of a Govt Organization like KSRTC is not acceptable, This has to be seriously viewed and action taken to avoid further implications. I demand refund of Rs.435/- which was not at all required to be collected. Jotiba B.

I was suppose to travel from kanchipuram to hosur.when I approached the bus conductor for a seat, he simply told me to pay Rs. 500 against the availability of seat. When I asked him for the actual price, he told it was Rs.350 and when I questioned him for the extra levy of amount on my ticket. He just told me that there was some demand for tickets on the particular day. When I told him that I would even complaint about this to the higher authorities, he just told do what ever you can??. If such is the way of conductors treating the passengers then no passenger would prefer to travel through ksrtc. And I dint want to board that bus after all that unpleasant acts by the conductor. When I asked his name he just refused to tell it. The department time was 11:00pm in kanchipuram. Date:19/4/2015 Vehicle No:KN01F8351

Dear Team, I had booked one ticket from Blore to Mlore on 11th April 2015, my account had got debited twice with Rs. 692/- and the reference nos are OB15340636 and OB15340895. I travelled with PNR no J49581027 on the same date. I spoke to call centre and sent an email on 12th on email: [protected]@ksrtc.org but there is absolutely no response nor any one taking the calls on your refund/finance office no. It is a pathetic services from you guys, there needs to communication. i have been following up on this if there is no response i shall take this up to nest level. Kindly revert... Thank you, Biswadip

I am narrating here a painful experience in KSRTC two days ago while travelling from Ernakulam to Bangalore with my wife and son, I am in the senior management position in a prominent PSU in Bangalore, The behaviour from KSRTC crew was disgusting, Details of trip: J[protected]/04/15 Trip code :1828EKMBNG 18:28pm Bus no:KA 01F 9260 Crew mobile no: [protected](as per SMS sent by KSRTC) Soon after boarding, the conductor started demanding Rs.150/- saying my son is 12 years old and this money is for allowing him to travel in the bus . We had booked tickets online and my son is 11 years, his dt of birth is 10.10.2003. and we were frequent travellers from Ernakulam to Bangalore. The conductor was very rude shouting at me and my family and he stopped the bus saying the bus will not move unless we pay him the cash. When we asked whether he will give us a receipt, we were told that, if receipt is required the amount is around Rs, 800/- otherwise only Rs.150/-. At that moment to avoid inconvenience to the passengers I paid him Rs.837/- being the diff between the charges for a child less than 12 years and the full ticket. Ticket no:004579 dt.14/04/15 Time:19;48;07 was issued and the bus started. The bus driver was also supporting him by stopping the bus and thus forcing us to pay the cash. The entire episode was humiliating and insulting causing mental agony throughout the journey. Even my 11 year old son is asking me, ' why this KSRTC people are unfair to us? ', This type of rude behaviour from the crew and demanding money is uncalled for from a Govt Organization like KSRTC, This has to be seriously viewed and action taken to avoid further implications. I demand refund of Rs.837/- which was not required to be collected. D Ganesh, Bangalore.

Hi, This mail is just an suggestion but need a high attention. Travel Date: 15-Apr-2015, PNR: J49264245, Trip code: 2116PTRBNG, Bus no: KA-40F859, I requested driver to STOP the vehicle to urinate and also there were 3-4 ladies in the bus. But the bus was stopped in the Open place where it is very Uncomfortable for ladies. Also I heard those Ladies talking / blaming driver and conductor for not understanding their situation. Also they were appreciating the Private Transport Vehicles like 'Sugama' 'VRL' 'SRS' for their good services on all these. So I suggest to STOP the bus where the proper Toilets are available for Ladies. Driver/Conductor please use commonsense to understand their needs.

This is reference to the failed transaction -Reference No OB15390842, Today morning I tried to book a travel ticket from Bangalore to Kottayam(for 17.04.2015) but the transaction got failed and my amount of RS.1230/- has been deducted. I have no many to book further for the travel. I request you to refund the amount at the very earliest to process the same for my travel. I feel very sorry and shameful for the quality that KSRTC delivers to customers like this and if called care centre they are showing their negligence to the issue and cut my call. Please look into this issue at refunding me ASAP. Thank you in advance for your fast action.

I booked a berth in Non-AC sleeper from OOTY to BANGALORE for date of journey 4/4/2015, myPNR no is J49414158, trip code 1650CONBNG, berth no 16.During the booking I was told that only one berth was available.Hence I agreed and booked the ticket.But 20 minutes before the commencement of journey I asked the conductor to allot a berth to the front side if there is a cancellation as I am a 50years old man..He also agreed.And finally he told...

Hi KSRTC team I got into bus KA 57 F 497 this morning around 10:30. First of all the conductor was busy talking to driver and he did not come to take ticket. I was waiting for him and I had to call him to give me ticket after 2 stops. He asked me what I was doing without a ticket all this while and started shouting and abusing me with foul language. Unfortunately the people around me were just watching and having fun..I told him to mind his language.. But he didnt seem to care...If this complaint is not taken seriously... I really pity our system..and will never take a bus..I hope u will not disappoint me

Dear Sir, I have booked ticket in Sagar Bus stand .This ticket from Sagar To Bangalore. The Bus scheduled at 10:30PM on date[protected].I was there at Sagar Bus stand from 10 pm till 11.45pm that day. Several time I has called to Dandeli depo conductor but his mobile no not rechable .he is not given stop in Sagar bus stand .Ticket was already reserved .bus has gone without passenger Trip code:1759DNDBNG PNR:T[protected]Dandeli to Bangalore via sagar karnataka sarige) Ticket fare : 345 Location : Sagar Please refund my 345 rupees other wise i will acelate the issue. Conductor mobile no: [protected] My ticket Number is -3204038 on[protected]. The bus is from SAGAR to Bangalore and Seat number is 19 . Kindly take the action against that conductor...

Dear Sir, I have booked ticket in Honnavar Bus stand .This ticket from Gerasoppa To Bangalore. The Bus scheduled at 9pm on date[protected].I was there at KPC Bus stand from 8.25 pm till 11.45pm that day. Several time I has called to Honnavar bus stand but no one responded.IT is like Cheating and waisting my precious time. These people are taking things lightly. In this case if private bus will call and take the customer with prompt service. My ticket Number is[protected] on[protected]. The bus is from Gokarna to Bangalore and Seat number is 9. Kindly take the action against that conductor and repay the my amount. Regards, Subray Ambiga Mob:[protected], [protected]

Respected Sir/Madam, My Brother Mr.Sachin Shah have booked KSRTC ticket from Bijapur to Hyderabad on 30th Jan '2015(date of journey: 8th Feb' 15) for which only I have cancelled my ticket for which refund is still due. Please process refund as early as possible.If already processed, Please let me know the details of the transaction.Out of Three Passengers, I alone have cancelled ticket. E-Ticket/Reservation Voucher PNR Number : H48245523 Date of Journey : 08/02/2015 Trip Code : 2131BJPHYD Class of Service : SUHAS Seat No(s) : 17, 21, 22 Service Start Place : VIJAYAPURA Passenger Start Place : VIJAYAPURA Service End Place : HYDERABAD Boarding Point : VIJAYAPURA CENTRAL B.S. Booked Counter : MOBILE Departure Time : 21:31 Hrs. Platform Number : 0 Passenger End Place : HYDERABAD Alighting Point : HYDERABAD M.G.B.S. No. of Seats : 3 (Adults=2; Children=1 ) Passenger Information Name Age Adult/Child Gender sachin shah 39 Adult Male ashish mehta 23 Adult Male neha shah 7 Child Male Kindly Process refund as early as possible.

The KSRTC has not refunded my Rs. 1346/- for failed transaction OB 78017 OB78799 DATED 17.12.2014 till today(9.4.2015). There is no response to the e-mails. No one is attending the telephone[protected] and[protected].. If called to KSRTC customer care No[protected] they play a recorded all the staff is busy please wait. This simply repeat and no one attend call and the bill for the caller simply increases. This shows how well the KSRTC serve the people.

matteI recently travelled from Sirsi to Bengaluru in a Rajahamsa Bus that travels through the Haveri route. Even though all the seats were full the conductor made sure to fill the bus with extra passengers who stood in aisle for a quarter part of the journey. Some of them travelled like that till Haveri and some even got down in villages along the route after that. It was a very disconcerting experience and stifling. To people who book tickets beforehand so that they can travel in comfort this wasn't what they expected including me. I have no idea how long this has been going on. But please do look into the matter as the rules say that no extra passengers are to be allowed once the seats are full. Trip details: KSRTC Bus: PNR:T49443234, Journey Date:06/04/2015, Trip Code:2110SRSBNG, Bus Number:KA-42F1126, Depot:SIRSI