Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

If we have to travel in rajahamsa bus then we have to be ready to be bitten by bedbugs in the entire journey.Bedbugs travel for free with us through out the nite sucking our blood.Please do some thing on this.Journey becomes so horrible, even after paying so much.

Dear Sir
I (H.S.Sridhar) was booking 3 tickets online booking to & from Chennai for 21st & 22nd March 2009.

After the complete entry and confirmation of payment through citibank Credit card, the operation aborted without giving any details. Also I did not get the ticket confirmation. Whereas amount of Rs.1557-00 has been debited from my Citibank card No.[protected] on 16.03.2009 and reference number for the transaction is 719388.
Therefore we request KSRTC to refund the amount immediately & oblige.

On 30/3/09 I purchased 2 tickets in Pondicherry for travel to Bangalore on 12/3/09 by KSRTC Volvo bus for which the normal charge per head is Rs 510. Howver I was charged Rs 540. On questionong, I was told that the extra is because of the travel day being Sunday and there is heavy rush on that day. This extra, I am sure, is being charged illegally. KSRTC may look into the matter in time or else it may become worse for the Corporation at the higher level.

Enroute from Bangalore to Puttaparthi, all the KSRTC buses stop at a food joint called, "Sowmya Sagar".
The cashier is having a regular habit of charging exorbitant rates for the poor quality food provided, and thus exploits the passengers; who have made several complaints to the drivers to stop at some other joint; or to avoid the stop altogether. But all are unaddressed for whatever reason.
He is in a regular habit of charging a few rupees above the MRP. (For ex. I was charged Rs. 22 for an apple drink with an MRP of Rs. 20 only).
Most of the packaged food items kept on the stalls are expired, and they provide the same to the passengers there.
As soon as the bus stops, a person from the restaurant climbs up the bus & announces a 20 minute hault in front of the driver, but at the end of 10 minutes, the driver starts the bus and these attandants at the restaurant force everyone still having their food to push off.
Inspite of these issues being heard for past few years, there has been no concrete action taken, neither has the food joint been changed, nor is the service improved.
At the end, it is the passenger who has to suffer.

Dear sir
I had booked the ticket to putparthi on 2nd march 2009 travel date 7th march 2009 through online booking (http://www.ksrtc.in/AWATAROnline, user name;- gopala1978), when I booked the ticket I did not get any confirmation from the online form but the amount of Rs.1112 had been deducted from my credit card, I called the customer care regarding the refund procedure they intimated me to send mail to [protected]@ksrtc.org with reference number, the reference number for the ticket is (0B879374, 0B879422, 0B879436, 0B879457)
I am calling to the customer care ([protected]) to know status of refund but they are not responding properly, each & every time when I call customer care they tell call tomorrow.
Please tell me what further steps to be taken to get my amount.
Please help me in this regards

Regards
R.Gopala krishna
Mobile No:- [protected]

I booked a ticket from bangalore to hyderabad on jan 11th 2009. till date i din't recieve any refund or status on refund. site just shows cancelled ticket. This is very embrassing. whom do i need to ask if refund is atleast in process

Sir,
On[protected] I was traveling by Mysore, KSRTC bus upto Harihar. Then before that I had taken a reservation ticket upto Harihar. But the conductor of the Bus did not help me out or did not clarify regarding that, he said he is no where concerned and again I had to take a ticket upto Harihar from Mysore. I paid before that Rs 435.00 for the same route. I later had to take a another ticket as was said by the conductor by paying Rs 406.00 for two persons . For no fault of mine I was harrased by KSRTC Bus conductor. So, you see that the excess amount which I had taken may be refunded to me. Kindly take early action and see to the matter. The Bus No. KA17F 1009 .
Regards,
Chinmoy Banerjee.

The Divisional Manager
KSRTC BANGALORE

Dear Sir,

SUB: CHARGING FOR FAILED TICKET THROUGH INTERNET

I try to book a ticket from BANGALORE TO HYDERABAD on 21st December, 2008 for 8-15 for thee jurney on 25th December, 08 Volvo bus (AIravata) and after processing with all the columns and at the time of payment through credit card there was an error in processing the ticket. and I could not get the ticket and I several time tried for the same and failed to get the connectivty.

And I tried the same on 22nd December 08, for the same bus through Internet through mySBI credit card and I successfully, got the ticket vide PNR NO J11627086 TRIP CODE NO 2015 BNGHYD SEAT NO 2 & 3 BOOKED ON 22ND DEC 08, PASSANGER NAME 1. K.V.RAGHAVENDRA 2. D JAGIRDHAR

and we traveled on 25th Dec, 08 and after I received my SBI CREDIT CARD STATEMENT I found that the fare amount of Rs 1416/- was debited twice on 21st and 22nd on KSRTC.

Secondly When I checked with my KSRTC INTENET RESERVATION ON VIEW BOOKED TICKET ONLY ONE TICKET IS DISPLAYING.

Hence I request the concerned officials to look in to the matter and refund the amount of Rs1416/- which was collected twice due to failure of Internet system.

Hope the concerned will do the needfull without giving chance to approch consumer form.

With regards,

K.V.RAGHAVENDRA

Sir

I booked the ticket with KSRTC from Bangalore to Chennai on 14th of Jan, the bus is scheduled to start by 9:15 PM The conductor verified my ticket and allowed to me to get into the bus. I requested the conductor that i am loading my luggages along with Microwave owen. He said that there is no issues and you can take inside the bus. When i reached chennai around 4 AM, i started unloading all my luggages along with microwave owen, during that point of time the Driver told me that i have to pay around 70 Rs for the luggage which consists of Microwave owen. I told them that conductor didnt told about anything the charges and there is no reason for me to pay for the luggages which i carried. Both the conductor and driver didnt allowed me to go and they forced me to pay the amount for luggages. I requested them to give a reciept for the payment, the driver given a small piecie of paper which was written in Kannada which iam unable to understand. I told them that iam going to take this reciept to KSRTC Head office for clarification. Both the Driver and conductor suddenly changed their words and they asked me to pay 40 Rs for the luggages. As i was really fed up with those people i paid them Rs. 40 for nothing and in return they taken the reciept from me.

One point which i would like to make it clear is that, KSRTC Bus service is really good and i reached my destination in time. But the worst part is that the Driver and conductor who wants to make money from the passenger. If there is really a charge involved in carrying luggages in the bus, it has to be intimated to the passenger in advance during booking. Once i reached the destination they were telling that i should have to pay for the luggages which is totally unacceptable which indirectly spoils the KSRTC Bus service reputation.

I am requesting the KSRTC Management to take necessary action on concern Bus conductor and driver who had taken money from me and created such a bad impact on KSRTC Bus service. Once again requesting you to take necessary action on this. Expecting justice from your end.

PNR Number : J11898701
Trip Code : 1700MYSCHN
Date of Journey : 14/01/2009
Time of Departure : 21:15 Hrs.

I herewith attaching my bus ticket along with this mail for your reference.

Regards

Saravanan Viswanathan

I tried to book a e-ticket on[protected] from Sathyamangalam to mysore thro' KSRTC's website using my ICICI Internet banking facility.

The amount Rs. 82 was deducted, from the ICICI account, but the ticket couldnot be booked and the "transaction Failed" message was displayed.My account no is[protected]...Kindly I request to refund payment in my account. It's really frustrating.

Hi,

I had been to my native two days back that is on 4/1/2009 and had to return today that is monday 6/1/2009 I booked a ticket personally from Dharwad New Bus Terminus to Bangalore it cost me Rs. 376 (290 for privately owned transport buses) the ticket number is 7865513 departure time was at 9:20pm dated on 5/01/2009, I reached bus stand where I had to catch the bus at sharp 9:14pm I and my friend(came to drop me) waited for about 10mins at 9:25 a bus arrived labelled bangalore I thought this was the bus I had catch so got into the bus and sat following the conductor I sat in my reserved sit there I opened my reservation ticket soon the conductor said there are no reservations from dharwad to this bus it was already half a kilometer so thought of getting down in the circle where all the buses will stop, so again got down there and called my friend told him the story, he came with the bike it was around 9:37 and told me to get back to busstand as the conductor may alot my sit to someone else if I am missing while returning we found two buses in both buses I showed my ticket but those where not the one but where destined to bangalore, soon at 9:45 we reached to bus stand and there was one more bus we rushed to the bus and showed the ticket to conductor he said this is not the bus, anyways you get into the bus I adjust a sit for as the bus you are looking is already left, I dint understood anything simply got into the bus later in hubli next junction I thought of confirming wether my bus has passed already I went to the controller he gave me the number saying its standing there, I saw the number It was the bus I just came I confirmed the bus number and returned to controller to tell him about the story the conductor was telling me but soon the controller was changed again asked same questions to the next shift controller but very sad this person was really very harrashing asking me to go back to dharwad and ask these things to the controller over there after shoutings and all I thought of its no use to speak to these officials bladdy all the same. no one wants to care and also why should they? only because they are paid or they are in good positions or something else, hence I got back to the conductor who took thinking he may show me the list of ticket numbers he will be having but this fellow was no were interesting in doing so, at this stage what I had to do? adjust adjust adjust adjust adjust in my own reserved sit ...

Last weekend I was on a trip to Hampi and had booked tickets to Hospet from Bangalore for the Rajahamsa bus departing at 11:30pm on 25th december 2008.
The bus started on time and the journey was comfortable for around 30 minutes. Then some o[censored]s started feeling itchy, but we thought it would be due to mosquitoes and we did not bother. But when it increased, we inspected our seats and to our surprise found BED BUGS crawling on the seats. When we informed this to the conductor, he was as if he would not care and just took us to the driver. The driver just casually put the blame on the cleaning authorities and said that even though pesticides were used, the bed bugs could not be controlled.
When we discussed this with other passengers, we came to know that this was a common story on these routes and everyone were somewhat accustomed to BED BUGS.
Hampi being a World heritage center attracts a lot of tourists every year and we feel it is the responsibility of the KSRTC authorities to maintain hygienic conditions in the buses they provide (same to be done for all the buses).
Hope they are aware now...

I was booking tickets on 4th of Dec 2008, from Bangalore to Chennai through KSRTC online booking.
The website crashed after submitting the credit card credentials.
The booking history in ksrtc.in shows none. I neither got the ticekts.
Only after I received the credit card statement I realized that the money has been debited from the card.

Kindly let me know how to get the money debited back.
br...

I wish to state following few statements for your due action please: -

1. I have done reservation from Kalasa to Bangalore on 29/11/08, Details of journey is as below

Class: Karnataka Sarige

Trip Code: 0945HAOBNG

Ticket number: 8743727

PNR number: J11325204

Total Seat: 1

Seat number: 14

Bus number: KA-04, F-368



2. In spite of having a valid confirmed ticket; I have not been allotted my seat and made to travel by standing from Kalasa to Bangalore.

3. Apart from the above said details, I have been ill treated by both Conductor and Driver.

4. Please look into this matter seriously and I request you to take appropriate action in this regard to prevent further legal proceedings. And I also request you to kindly compensate me adequately for the hardship I faced during the journey.

5. Further, I wish to know that how public will believe the Karnataka transport department inspite of having valid reservations.

6. This complaint was also sent to '[protected]@ksrtc.org' but there is no response from the other end. Please clarify.

Thanks and regards

All the busses used in the rajahamsa executive class by KSRTC contain bed bugs. I'm facing this problem for the past 6 months. The journey is extremely horrible. We pay such a huge fare & get this kind of service. Its high time for KSRTC to find a solution for this problem.

I, Dr Geetha S, serving in Adichunchunagiri Institute of Medical Sciences located in BG Nagar(Around 2 km after Bellur cross), Nagamangala taluk, Mandya district travel from here to bangalore weekly once(to and fro).
The bus fare to the above mentioned place is Rs.69 per person the bus stopping near the institution (required permission secured by the institution).Since the bus fare increased from 55 to 69 most of the conductors fail to return Re.1 change, they charge Rs.70/ the ticket being issued for Rs.69/.When we ask back for the change thy abuse us verbally and instead demand more money for giving a stop near the hospital.
The same problem is being faced by my fellow collegues, students of medical and BGSIT engineering college including the patients who get down to get treated.
I faced the same problem today morning and am putting the details of the bus for the concerned authority to take the necessary action.
Bus no. KA 01 F 8027
Bengaluru to Shanivarasanthe route
Depature time at Bengaluru-5.30 am, 30 October 2008
I HOPE THE CONCERNED AUTHORITY WILL TAKE ACTION AT THE EARLIEST AND HELP PASSENGERS TO TRAVEL PEACEFULLY WITHOUT PAYING MORE FARE.

Thanking you

I booked two tickets to Chennai from Bangalore on 11/10/2008, to travel on 12/10/2008 at 22:29 PM. The two ticket cost for "Rajahamsa Executive" was Rs.840/- Was informed that since it is special bus, the cost was higher.
When I boarded the Bus yesterday, was shocked to see the status of the bus. It was in a horrible condition. The doors, windows and push back seats were not functioning properly. When enquired with Conductor cum driver, he had no reply. After having to shell out extra amount for the ticket, had a miserable and sleepless travel to Chennai. There is absolutely no service for the passengers, for the amount they pay.

Hi,

On 12TH Oct . 2008 I was travelling from MUDIGERE to BANGALORE. The bus departed from Mudigere around 10.30. All passengers were in sleeping mood when there was sudden sound & bus moved haphazardly between Belur and Hassan route. The bus was carrying 52 members, most of them were elders, ladies and kids. Later with enquiry it was learnt that accident occurred due to TYRE BURST. The reason for this was use of rebuilt tyre for front wheel.
Could you ANSWER FOLLOWING QUESTIONS FOR ME?

why KSRTC is playing with life of passengers?
why they USE the rebuild tyre in the front wheel?
I strongly feel that Depo manager has to be made responsible for this and action should be taken against him.

The details of my travel is as follows:
Bus: KSRTC EXPRESS
Seat number : 20
Departure time: 10:30 from Mudigere,
Depo: Mudigere
Ticket number: 063546, 013968, 869944, 239123, 945745.

Hoping for positive reply.

Regards,

Hello,

I was one of the Passenger traveling on October 12th from Mudigere to Bangalore.
Bus: KSRTC EXPRESS
Seat number : 20
Departure time: 10:30 from Mudigere,
Depo: Mudigere
Ticket number: 063546, 013968, 869944, 239123, 945745


near belur on the way bus was going at 80Kms per hour. in the curve front tyre got brusted. and Bus was carring 52 passengers and most of them are elder, ladies and kids. and most of them got shocked, when we enquired after the brust the driver told that because of rebuilt tyre which was put before the departure caused the the incident .
why KSRTC is playing with life of passengers?
why they put the rebuild tyre in the front wheel?

please take action against the depo manager of Mudigere

I travelled by the KSRTC IRAVATH bus from Bangalore to Gonicoppalau on 02 October 2008, vide ticket No 8504879. The bus goes from Bangalore to Virajpet. The scheduled departure time is 9.15 AM.
I want to compliment KSRTC for the exceleent service be it in punctuality, cleanliness, quality of Aircondtioning or cortesy of the bus crew.
But I want to bring to the notice of the management an activity that i noticed. The above bus arrived at Platform No 6 at about 8.50 AM at departed at the scheduled time. But it went just a little further and stopped at the end of Bangalore - Mysore departure paltform. there was a delay of about 15 minutes. So I got down and observed that a lot of pacakages that were brought in by an autorickshaw as well a LCV were being loaded into the undercarriage luggage compartment of the bus. One person a KSRTC uniform who claimed to be a luggage supervisor was overseeing this activity. He did not disclose his name when I asked him. Upon my protests about this Luxury bus being ysed for luggage by delaying the passengers, the bus left abruptly though only about half the luggage was loaded by then.
My apprehension is that this is an underhand activity & KSRTC may be losing a lot of revenue. I am sure you will take suitable action. I would like to get a reply from you about the action taken in this regard.

With best wishes
Col K M Kuttappa
Mobile [protected]