Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Through this forum I want to bring to notice the gross negligence on the part of KSRTC when it used an unskilled regular bus driver to drive the sophisticated Volvo bus as its Airavat service from Bangalore to Mangalore.
This driver lost control of the bus and hit a stranded truck on the road as a result of which a wooden log entered the bus from the right side and exited from the left, killing atleast 5 passengers and maiming so many.

KSRTC has been very irresponsible in doing this and playing with the citizens lives.They have given a petty Rs.2.5 lakhs as compensation, but what is being done to bring the responsible people to justice.
This is something that can happen to anyone o[censored]s.I havent lost anyone I know in that accident, but its really sad.

I want to create an awarenes among people about the need to be aware that a rash driver can endanger lives inside the bus or other road users, The Volvo drivers do overtaking moves that would make racing drivers proud of them.

This is disgusting .KSRTC cannot be spared like this for this mistake.

The accident details can be viewed here http://www.daijiworld.com/news/news_disp.asp?n_id=60011

Hi,
I booked a ticket from Palghat to Bangalore on the 8th of april and the date of travel being 13th of april.

The amount got debited from my credit card and the ticket was not booked.

Repeated emails to [protected]@ksrtc.org was useless as they give a standard reply and finally they gave a number to contact for refund and when contacted they dont respond properly and being shuttled from one number to another and finally they requested to email again and this is going on and on.

Government should take responsibility of such irresponsible behavior of officials.

Regards
Firoz

KSRTC Meghdoota A/C bus from Belgaum to Bangalore on 3rd May 2009 which was scheduled to depart at 9.00 p.m. left at 9.45 p.m and was waiting for some special guests.

Had to insist on the Controller at the bus stand to sign off the bus... and this bus reached Bangalore on 4th of May 2009 at 9.50 a.m in the morning. A delay of 4 hours that caused all the commuters a great deal of inconvenience.

Will the KSRTC look into the matter and initiate action and inquire as to who were the special guest's for whom the bus waited to picked at Belgaum. Kindly look into the details of the bus journey all the way and the delays. Why the bus had to enter all the cities like Dharwad, Hubli etc??? when it is a non Stop.

Await a Reply.

Thanks

Inam Soudagar

This is a complaint against the Volvo Registration number being KA - 01 F - 7826.
This is a volvo which was coming to Mysore from Bangalore.
The time being 6:30 PM in the evening on[protected] near Maddur.

The complaint is against the driver for EXTREME NEGLIGENT DRIVING, which could have led to a major ACCIDENT costing SEVERAL lives.
If I had not applied the breaks at the right time, there could be a major accident and probably KSRTC's image would be in shreds in the morning newspaper and news channels.

If you want to know the details of the nature of the mishap, please call me on my number +[protected], so that I get to know that this complaint was atleast considered.


In the meanwhile, I will be going to the KSRTC busstand in mysore tomorrow to lodge a complaint formally.

Thank you.

The below mentioned is the ticket booked by me on 17thApr09, and the departure date was on 19thApr09 & on 19thApr09 i went to my pick up point & showed the ticket to conductor but even after my reservation for that particular seat that conductor had already sold it to some other passenger, and when i asked for my seat...He told me that this is not the bus of your ticket and when i asked him to show the total reserved passenger sheet with names, He refused to show me and he left the place. Then i enquired with the other KSRTC employees there, They told me that was the correct bus but the conductor had cheated...



E-Ticket/Reservation Voucher

PNR Number : J12918367 Date of Journey : 19/04/2009
Service Start Place : MERCARA Service Start Point : MERCARA BUS STAND
Passenger Start Point : GONIKOPPALU Time of Departure : 21:45 Hrs.
Platform Number : GNKP Class of Service : RAJAHAMSA EXECUTIVE
Pickup Point : GONIKOPPALU B.S. Service End Place : BANGALORE
Service End Point : MYSORE RD SATTELITE B.S Passenger End Point : MYSORE RD SATTELITE B.S
Trip Code : 1946MRCBNG
No. of Seats : 1 (Adults=1 ; Children=0 )

Seat No/s : 15

Passenger Information
Name Age Adult/Child Gender
Ganapathy 24 Adult Male

ID Card Type : PanCard ID Card Number : AVKPK6103D

Total Fare Details
Basic Fare : 223.00 Reservation Fee : 10.00
Insurance Fee : 3.00 Bridge Fee : 0.00
Toll Fee : 0.00 UserFee : 0.00
Entry Fee : 0.00 Other Levies : 0.00
Concessions : 0.00 Discounts : 0.00
Infrastructure Fee: 10.00 Service Fee: 7.00
Total Fare : 253.00

Important
The seat(s) booked under this ticket is/are not transferable.
This e-ticket is valid only for the seat number and bus service specified herein.
This e-ticket has to be carried by the passenger during the journey along with an ID Card(in Original) of the passenger whose name appears above. (Photo copy of ID is not allowed).

Please keep the ticket safely till the end of the journey.
Please show the ticket at the time of checking.
Free Travel is permitted in City Buses within the City limits before 2 Hours of the departure time.
Corporation reserves the rights to change/cancel the class of service.





Booked By: Ganapathy(ganscoorg) Printed On :20/04/2009 At :16:00:53

Hi,

Below is the mail complaint sent long back, no reply.Every one seems to be busy with the ELECTIONS.



from farooq iqbal <iqbal.[protected]@gmail.com>
to [protected]@karnataka.gov.in
cc [protected]@kar.nic.in,
[protected]@karnataka.gov.in,
[protected]@ksrtc.org,
[protected]@ksrtc.org
date Sat, Apr 4, 2009 at 11:02 PM
subject Complaint -Driver & Conductor-Kolar Division - Reg
mailed-by gmail.com
hide details Apr 4

Reply


Dear Sir,

Im writing this mail with a good intention & with respect to the safety of passengers traveling on KSRTC buses.

Highlights

Route - Bangalore to KGF
Division - Kolar
Bus No - KA 07 F 1209
Driver - Balakrishna - 47 ( Confirmed by driver himself)
Conductor - Ramesh - 31628 ( Confirmed by conductor himself)(Photo attached)
Time - 10.30 PM to 12.00 Noon
Date - 4th April 2009, Saturday.


Offence

1.Change of drivers on a running bus with 30 - 40 passengers on a highway
2.To check weather the conductor is in reality conductor cum driver as confirmed by the conductor himself(Ramesh).
3.Eating breakfast sitting on the engine beside the driver with conversation.


I boarded this bus at Hoskote around 10.40PM to Bangarapet, after issuing the tickets conductor put up his electronic machine in front of the driver & began to enter the driver area, but what really shocked was that the conductor sat on the driver seat slowly as the driver moved out on a RUNNING BUS, still no passenger questions these guys.

Driver came out had his breakfast sitting on the engine & both started discussions.

Then as the bus nearing kolar, Driver & conductor repeated the same action in the RUNNING CONDITION.

Suddenly when i asked why they are putting the life of around 30-40 passengers in danger & doing the circus on a RUNNING BUS, below are the answers I got from Balakrishna

1.We know what we are doing & who are you to ask us.
2.We know the safety regulations dont try to educate us.
3.This is our bus & we can do anything whatever we like.
4.We are not bothered by the Government & no one can dismiss us. etc etc


This is the kind of reaction on questioning.

My only request is to catch hold this people & punish them so that no one repeats this in the future.


Marking a copy to the Honorable Chief Minister & concerned people for information.

Attached

1.Ticket
2.Photo of Conductor.

Rgds
Farooq Iqbal

Respected Sirs

I would like to register a complaint on the TRIP CODE : 1917CDPBNG, PNR No J12709499. Below are my complaints

1) I had booked seat numbers 10, 11 & 20 but when I tried to approach the seat, the bus conductor had already placed some one else in the seat and asked us to take 1 seat at the last of the bus. The conductor tells that he doesn’t know where does the seat numbers fit into.
2) Amount we pay for the ticket includes the Air conditioning also. But never ever after lot many requests also the driver nor conductor did not switch on the AC. Driver tells that the bus is not good and so he cannot switch on the AC as it brings down the pulling power
3) Condition of the BUS. Its very much horrible. On the way it started sounding very badly. Some one started telling that A Balloon has worn out in the back wheel. But Never got any support from Chenrayapattana Bus depot not any other busses. The TC at chenrayapattana tells that the manager is not picking the calls.
4) Very poor support from the Bus driver and Bus conductor. When ever you ask him any question they just started telling us that the Depot people are not maintaining the BUS properly. We could not even sleep for a moment in the SO CALLED AC SLEEPER BUS.
5) There was a small accident which occoured where the Front right window Glass broke out and fell on us with which we had small Injuries. When we approached for a First Aid KIT, The bus conductor smiles and tells that this bus doesn’t have a First AID KIT.

I would appreciate a very prompt response from you on each of the points. Frankly to tell you I was a very good FAN of KSRTC. But not for ever from now on

BIG Thanks for the transport minister /GM KSRTC for not maintaining the condition of BUSSES.

If we have to travel in rajahamsa bus then we have to be ready to be bitten by bedbugs in the entire journey.Bedbugs travel for free with us through out the nite sucking our blood.Please do some thing on this.Journey becomes so horrible, even after paying so much.

Dear Sir
I (H.S.Sridhar) was booking 3 tickets online booking to & from Chennai for 21st & 22nd March 2009.

After the complete entry and confirmation of payment through citibank Credit card, the operation aborted without giving any details. Also I did not get the ticket confirmation. Whereas amount of Rs.1557-00 has been debited from my Citibank card No.[protected] on 16.03.2009 and reference number for the transaction is 719388.
Therefore we request KSRTC to refund the amount immediately & oblige.

On 30/3/09 I purchased 2 tickets in Pondicherry for travel to Bangalore on 12/3/09 by KSRTC Volvo bus for which the normal charge per head is Rs 510. Howver I was charged Rs 540. On questionong, I was told that the extra is because of the travel day being Sunday and there is heavy rush on that day. This extra, I am sure, is being charged illegally. KSRTC may look into the matter in time or else it may become worse for the Corporation at the higher level.

Enroute from Bangalore to Puttaparthi, all the KSRTC buses stop at a food joint called, "Sowmya Sagar".
The cashier is having a regular habit of charging exorbitant rates for the poor quality food provided, and thus exploits the passengers; who have made several complaints to the drivers to stop at some other joint; or to avoid the stop altogether. But all are unaddressed for whatever reason.
He is in a regular habit of charging a few rupees above the MRP. (For ex. I was charged Rs. 22 for an apple drink with an MRP of Rs. 20 only).
Most of the packaged food items kept on the stalls are expired, and they provide the same to the passengers there.
As soon as the bus stops, a person from the restaurant climbs up the bus & announces a 20 minute hault in front of the driver, but at the end of 10 minutes, the driver starts the bus and these attandants at the restaurant force everyone still having their food to push off.
Inspite of these issues being heard for past few years, there has been no concrete action taken, neither has the food joint been changed, nor is the service improved.
At the end, it is the passenger who has to suffer.

Dear sir
I had booked the ticket to putparthi on 2nd march 2009 travel date 7th march 2009 through online booking (http://www.ksrtc.in/AWATAROnline, user name;- gopala1978), when I booked the ticket I did not get any confirmation from the online form but the amount of Rs.1112 had been deducted from my credit card, I called the customer care regarding the refund procedure they intimated me to send mail to [protected]@ksrtc.org with reference number, the reference number for the ticket is (0B879374, 0B879422, 0B879436, 0B879457)
I am calling to the customer care ([protected]) to know status of refund but they are not responding properly, each & every time when I call customer care they tell call tomorrow.
Please tell me what further steps to be taken to get my amount.
Please help me in this regards

Regards
R.Gopala krishna
Mobile No:- [protected]

I booked a ticket from bangalore to hyderabad on jan 11th 2009. till date i din't recieve any refund or status on refund. site just shows cancelled ticket. This is very embrassing. whom do i need to ask if refund is atleast in process

Sir,
On[protected] I was traveling by Mysore, KSRTC bus upto Harihar. Then before that I had taken a reservation ticket upto Harihar. But the conductor of the Bus did not help me out or did not clarify regarding that, he said he is no where concerned and again I had to take a ticket upto Harihar from Mysore. I paid before that Rs 435.00 for the same route. I later had to take a another ticket as was said by the conductor by paying Rs 406.00 for two persons . For no fault of mine I was harrased by KSRTC Bus conductor. So, you see that the excess amount which I had taken may be refunded to me. Kindly take early action and see to the matter. The Bus No. KA17F 1009 .
Regards,
Chinmoy Banerjee.

The Divisional Manager
KSRTC BANGALORE

Dear Sir,

SUB: CHARGING FOR FAILED TICKET THROUGH INTERNET

I try to book a ticket from BANGALORE TO HYDERABAD on 21st December, 2008 for 8-15 for thee jurney on 25th December, 08 Volvo bus (AIravata) and after processing with all the columns and at the time of payment through credit card there was an error in processing the ticket. and I could not get the ticket and I several time tried for the same and failed to get the connectivty.

And I tried the same on 22nd December 08, for the same bus through Internet through mySBI credit card and I successfully, got the ticket vide PNR NO J11627086 TRIP CODE NO 2015 BNGHYD SEAT NO 2 & 3 BOOKED ON 22ND DEC 08, PASSANGER NAME 1. K.V.RAGHAVENDRA 2. D JAGIRDHAR

and we traveled on 25th Dec, 08 and after I received my SBI CREDIT CARD STATEMENT I found that the fare amount of Rs 1416/- was debited twice on 21st and 22nd on KSRTC.

Secondly When I checked with my KSRTC INTENET RESERVATION ON VIEW BOOKED TICKET ONLY ONE TICKET IS DISPLAYING.

Hence I request the concerned officials to look in to the matter and refund the amount of Rs1416/- which was collected twice due to failure of Internet system.

Hope the concerned will do the needfull without giving chance to approch consumer form.

With regards,

K.V.RAGHAVENDRA

Sir

I booked the ticket with KSRTC from Bangalore to Chennai on 14th of Jan, the bus is scheduled to start by 9:15 PM The conductor verified my ticket and allowed to me to get into the bus. I requested the conductor that i am loading my luggages along with Microwave owen. He said that there is no issues and you can take inside the bus. When i reached chennai around 4 AM, i started unloading all my luggages along with microwave owen, during that point of time the Driver told me that i have to pay around 70 Rs for the luggage which consists of Microwave owen. I told them that conductor didnt told about anything the charges and there is no reason for me to pay for the luggages which i carried. Both the conductor and driver didnt allowed me to go and they forced me to pay the amount for luggages. I requested them to give a reciept for the payment, the driver given a small piecie of paper which was written in Kannada which iam unable to understand. I told them that iam going to take this reciept to KSRTC Head office for clarification. Both the Driver and conductor suddenly changed their words and they asked me to pay 40 Rs for the luggages. As i was really fed up with those people i paid them Rs. 40 for nothing and in return they taken the reciept from me.

One point which i would like to make it clear is that, KSRTC Bus service is really good and i reached my destination in time. But the worst part is that the Driver and conductor who wants to make money from the passenger. If there is really a charge involved in carrying luggages in the bus, it has to be intimated to the passenger in advance during booking. Once i reached the destination they were telling that i should have to pay for the luggages which is totally unacceptable which indirectly spoils the KSRTC Bus service reputation.

I am requesting the KSRTC Management to take necessary action on concern Bus conductor and driver who had taken money from me and created such a bad impact on KSRTC Bus service. Once again requesting you to take necessary action on this. Expecting justice from your end.

PNR Number : J11898701
Trip Code : 1700MYSCHN
Date of Journey : 14/01/2009
Time of Departure : 21:15 Hrs.

I herewith attaching my bus ticket along with this mail for your reference.

Regards

Saravanan Viswanathan

I tried to book a e-ticket on[protected] from Sathyamangalam to mysore thro' KSRTC's website using my ICICI Internet banking facility.

The amount Rs. 82 was deducted, from the ICICI account, but the ticket couldnot be booked and the "transaction Failed" message was displayed.My account no is[protected]...Kindly I request to refund payment in my account. It's really frustrating.

Hi,

I had been to my native two days back that is on 4/1/2009 and had to return today that is monday 6/1/2009 I booked a ticket personally from Dharwad New Bus Terminus to Bangalore it cost me Rs. 376 (290 for privately owned transport buses) the ticket number is 7865513 departure time was at 9:20pm dated on 5/01/2009, I reached bus stand where I had to catch the bus at sharp 9:14pm I and my friend(came to drop me) waited for about 10mins at 9:25 a bus arrived labelled bangalore I thought this was the bus I had catch so got into the bus and sat following the conductor I sat in my reserved sit there I opened my reservation ticket soon the conductor said there are no reservations from dharwad to this bus it was already half a kilometer so thought of getting down in the circle where all the buses will stop, so again got down there and called my friend told him the story, he came with the bike it was around 9:37 and told me to get back to busstand as the conductor may alot my sit to someone else if I am missing while returning we found two buses in both buses I showed my ticket but those where not the one but where destined to bangalore, soon at 9:45 we reached to bus stand and there was one more bus we rushed to the bus and showed the ticket to conductor he said this is not the bus, anyways you get into the bus I adjust a sit for as the bus you are looking is already left, I dint understood anything simply got into the bus later in hubli next junction I thought of confirming wether my bus has passed already I went to the controller he gave me the number saying its standing there, I saw the number It was the bus I just came I confirmed the bus number and returned to controller to tell him about the story the conductor was telling me but soon the controller was changed again asked same questions to the next shift controller but very sad this person was really very harrashing asking me to go back to dharwad and ask these things to the controller over there after shoutings and all I thought of its no use to speak to these officials bladdy all the same. no one wants to care and also why should they? only because they are paid or they are in good positions or something else, hence I got back to the conductor who took thinking he may show me the list of ticket numbers he will be having but this fellow was no were interesting in doing so, at this stage what I had to do? adjust adjust adjust adjust adjust in my own reserved sit ...

Last weekend I was on a trip to Hampi and had booked tickets to Hospet from Bangalore for the Rajahamsa bus departing at 11:30pm on 25th december 2008.
The bus started on time and the journey was comfortable for around 30 minutes. Then some o[censored]s started feeling itchy, but we thought it would be due to mosquitoes and we did not bother. But when it increased, we inspected our seats and to our surprise found BED BUGS crawling on the seats. When we informed this to the conductor, he was as if he would not care and just took us to the driver. The driver just casually put the blame on the cleaning authorities and said that even though pesticides were used, the bed bugs could not be controlled.
When we discussed this with other passengers, we came to know that this was a common story on these routes and everyone were somewhat accustomed to BED BUGS.
Hampi being a World heritage center attracts a lot of tourists every year and we feel it is the responsibility of the KSRTC authorities to maintain hygienic conditions in the buses they provide (same to be done for all the buses).
Hope they are aware now...

I was booking tickets on 4th of Dec 2008, from Bangalore to Chennai through KSRTC online booking.
The website crashed after submitting the credit card credentials.
The booking history in ksrtc.in shows none. I neither got the ticekts.
Only after I received the credit card statement I realized that the money has been debited from the card.

Kindly let me know how to get the money debited back.
br...