Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I made an online payement for booking Kerala State Road Transport Corporation bus from bangalore to kerala using my Corporation Bank credit card. After payement I got an error that Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries. What will I do now? (KL446268) Please reply to my email [protected]@gmail.com

I had booked a seat from Bangalore to Puttur. The bus departure time was 10:16 PM. I did online booking and the seat was confirmed. I reached Majestic plat form number 14 at around 10:20 after which I got the message with the bus details. When I called the conductor he told me bus has already departed. When I asked why didn't you call me, the conductor started abusing me saying about the message and some other stuffs and disconnected the call. How can the bus conductor ask the driver to leave without even informing the passengers. If it was a weekday they can wait till 10:45 or even till 11:00 for the bus to get full!! Details: Date: 25th July 2015 Trip Code: 2216BNGALK Seat Number: 27 PNR NumbeR: J51723400 I need an immediate action on this and money to be refunded.

Dear Sir, Todayi.e. on 22/07/2015 at 7AM Shimoga to Karwar ksrtc bus is not arrived at Shimoga main bus stop, however no alternative KSRTC bus provided in lien of cancellation of above timed bus services, thereby shimoga-sagar passengers hitted in several times as this is the 4th time i have complaining to your office, inspite of my prequevent request your office failed to provide alternative bus services to above route . Please do attend...

We travelled from tirupathi to mysore at 9:30 pm bus from tirupathi in iravath.. We booked the tickets especially in iravath club class so that its pushback and have ac facility. Ac have been switched off, , , I don't know the exact reason and the driver is saying that it will break down automatically..strange answer and the pushback for seat no:13 is not working properly... Very disappointed with the service... Conductor responds rudely even if we ask...

PNR no. J51667819 [ Seat no. 11 & 12 ] D.O.J: 20th July 2015. Bangalore-Hyderabad. Bus number KA40F719. I'm highly dissapointed with KSRTC service. Need FULL REFUND for the ticket and an appropriate action on the staff for being insensitive towards the passengers. 1. In the first place, the bus did not reach it's destination, It broke down at Dhone. Both the passengers in the PNR were senior citizens (age 57&54). Ideally they should be given priority while being sent through alternative transport. But the KSRTC staff didn't show any concern, they boarded the remaining 22 passengers and left the rest of them(including these senior citizens) stranded on the highway at 05.50am in the morning. The staff initially promised that the remaining passengers will be boarded in the next bus, but no bus came till 09 am. Then the staff gave up since no bus was available for pickup till 12noon. 2. Even during the whole journey, the bus driver kept the AC turned off for most of the time causing inconvenience to the passengers. I would like to escalate this issue to the senior authorities of KSRTC. They should realize that getting awards for a huge fleet of vehicles will not earn them respect from customers, unless they take serious actions to ensure a decent customer service. ~Sandeep M S [protected]

Trip-Bangalore to Udupi--Trip Code 0830 BNGCDP--- PNR no.J[protected] Journey date 15/07/2015--- Class AIRAVAT ---Bus No. KA-01 F 8446 . On 15th. July we took the above detailed trip to Udupi. I have the following suggestions-- 1) The interiors of the bus looked shabby and worn with age. The seat covers and floorings appear dirty with overuse. It does not befit the AIRAVAT class in which I have travelled many times. Please fully refurbish the interiors urgently. 2) Change the lunch halt at Kushalnagar. At Annapurna where we halted, there was no clean access to the toilet facilities. 3) The bus arrived in Udupi at 7.15 p.m. against the scheduled time of 16.55 hrs. mentioned on the ticket booking web site. Either amend the arrival time in Udupi on the site or get the bus to reach Udupi at 16.55 hrs. It cannot be late by over two hours ( our evening plans on reaching Udupi are badly affected) when there was no traffic jams or obstructions during the journey. I must also say that the staff was courteous and helpful and deserve our appreciation. Thank you. Ashok Prabhu

Respected sir, My wife a passenger of KSRTC buss who always travel to mangalore to work from puttur. KSRTC buss which must leave puttur bustand at 6 am wont come on time. always ten to 15 minutes late due to which she reaches late to her work place. Many a times i asked them to come on time but they wont. Please go through it and solve the matter thank you yours faithfully Sandesh

My bus has not came on 7-7-2015. The customer was standing there till 2am. There were 6 more customers who were standing with me. My bus was non account sleeper. Customer name-Sangeeta Mehta. Trip code-2351PNAHBL. PNRNO-T51433969. Journey date 7-7-2015. Departure time 23.51. Seat no 3. From point to dharma. Seat no -3

Respected Sir / Madam, Today[protected] travelled from Banalore to chennai through KSRTC - RAJAHAMSA vechicle No KA40 F 578 and vehicle started shanthi nagar bus terminal 2 PM, this bus mid travel time KSRTC bus officials called driver and conductor and diverted bus KANCHIPURAM without any information passenger. The same bus taken more than two hours for those diversion. I got ticket Banalore to POONAMALEE ticket no 006203 date 10/7/2015 time 14:27:31 i am paid Rs. 312 (given Rs.512 change Rs. 200 got). But Bus drivers and conductor refused to go POONAMALEE and argued we will drop only by pass road. I asked them without information you’re taken us Kanchipuram and you don’t have route permit to go Kanchipuram but you take us why you’re refused to drop as per ticket. They are not answered and i said if you’re not dropped as per ticket i will make complaint to concern government officials state of Karnataka they said were ever you want to make complaint make it but we never drop you as per ticket. Sir they dropped midway road outer poonamalle 9.30 PM there no link services available to reach bus stand. Please provide solution with proper action against concern officer and give compensation for me Regards S. Prakash

KSRTC have cancelled Bangalore-Chennai Airavat club bus on 2/06/15 at last moment, that too informed through SMS to us just 10 min before the departure time of bus..But till now the refund amount is not credited to my account. There is NO response neither from customer care nor for the e-mail which have sent, despite trying many times. Please help me to get my amount refunded as early as possible...
PNR NO-J50799781; COMPLAINT NO-1135; NAME OF THE PASSANGER-NAVEEN SHETTY

There are two KSRTC bus service from Bangalore to Ponnai (10.30 PM to 4.00 AM and 8.10 AM to 1.00PM). My complaints regarding the KSRTC bus 8.10 AM to 1.00PM is not dropping till Ponnai Bus stand but when book the bus the dropping point is Ponnai bus stand in online. Because the KSRTC bus driver dropping 1KM away from the bus stand and It is very bad service. Same way while back to Bangalore the same Bus is not coming to Ponnai Bus stand and there is no Booking option from ponnai in online. I am requesting to KSRTC shall come to ponnai bus stand points for drop and pick-up at all service provided by KSRTC and the same should not skipped by Drivers and Contractors as well Provide online booking option from Ponnai to Bangalore. We are facing this problem last 6 years and may reported as well, so far no action.

I was travelling to Mysore from Bangalore in KSRTC Volvo KA01 F 8005 on 5th July 2015, Boarded bus at around 7:20 PM at satellite bus stop Bangalore. The bus stopped at a private restaurant near Maddur, when I questioned the driver whether it was an authorized stop he gave irresponsible answer. Since travel time between Bangalore and mysore is less than 3 hours and if bus stops for half hour its waste of time for commuters, added we have to pay more for auto and taxie after 10 pm. Please let us know whether KSRTC has authorized VOLVO drivers to stop at hotels between Bangalore and mysore

Hi Team, My name Sudheer Kancharla, and i was booked 4 tickets from Tirupati to Bangalore on[protected]. Details are:: PNR Number :J51289917 Date of Journey :05/07/2015 Trip Code :2001SKHBNG Class of Service RAJAHAMSA EXECUTIVE Seat No(s) :27, 28, 33, 34 Service Start Place :SRIKALAHASTI Passenger Start Place: TIRUPATHI Service End Place :BENGALURU Boarding Point :TIRUPATHI B.S. Booking Counter :ONLINE Departure Time :21:45 Hrs. Platform Number :22or23 Passenger End Place : BENGALURU Alighting Point :KEMPEGOWDA BS [MAJESTIC] But, Unfortunately i given a wrong number to communicate. But, i received SMS to my current mobile number that my tickets were booked on[protected]. So, i thought i given a correct mobile number on that time. But, on[protected] when i come to Tirupathi B.S. i didn't get any SMS or Call from KSRTC guys. SO, i directly go to ksrtc counter and asked them. Suddenly they were told to me that the bus was gone because of given wrong number and that to that is just 5 mins late at that time. they told very irresponsible manner can't do anything. . Even they are not at-least updated status or bus number in pnr status portal also still. So, tell me how can i know which bus number i have to catch. So, again went to counter book tickets with my own money again and come to Bangalore. So, Please take it as a complaint and Do the needful ASAP for refunding to that trip code: 2001SKHBNG. Thanks & Regards Sudheer K

Time: 9.30 A .M. Dated : 6/7/2015 Bus no. KA-13, F-2001 Route : Bangalore to Konanur The conductor didn't give stop at basaveshwara circle, Hirisave, channarayapatna tq, Hassan DT. at above mentioned time. I travelled from Bangalore to Hirisave, when the stop came nearer we (4 o[censored]s were about to get down and requested him ) asked to give the stop but he directed us to request the driver for stop. As because it is not displayed in their depot notice board he was not ready to give stop and insisted us to complaint the same to the depot manager. He denied to speak to Hassan depot manager. We are encountering this problem frequently so please resolve it at the earliest.

We have booked 3 tickets in Airavat from Bangalore to Chennai on 01.06.2015. We have received SMS regarding the canellation of the bus service on the particular day. We have been following up with your office, but there is no respose till date.

PNR NUMBER J50779305 SERVICE 2116BNCHN
JOURNEY DATE 01/06/2015

We bought a complete package of Bangalore ooty Mysore, at many places we were told to pay the entry fees. And when told that we had bought a complete package the guide told go and ask the person from where you bought the tickets. It was a deluxe package but hotels of Bangalore and Ooty didn't gave the basic services like regular water and towel. Worst service in my travelling experience. We were told that they will drop us from Ooty to Coimbatore but at the last moment the hotel manager at Ooty handed us mere 200Rs and told us to take a government bus which took 300Rs from us and took 5Hrs. In all it was an unexpected and worst service given by Karnataka state tourism corporation.

സര്‍, കോട്ടയം ഡിപോയില്‍ നിന്നുള്ള കോട്ടയം ടു ബൈസണ്‍വലി ഫസ്റ്പാസ്ജേര്‍ ബസസിലെ കാണ്ടാക്ക്ര്ട്ടാര്‍ സ്ത്രികള്‍ക്ക് എന്തിനാന്ണ് സംവരണം നല്‍കുന്നത്?, സ്ത്രികളെ ഏതെകിലും പുരുഷന്മാര്‍ ഉപദ്രവിച്ചാല്‍ അവര്‍ക്ക് അവിടെ തൊട്ടാല്‍ കുഴാപം എന്നും പറഞ്ഞു എല്ലാ സ്ത്രികളെയും ശകരിക്കുകായും ചെയ്യുന്നു. അതുപോലെ ബസ്‌ പുറപ്പെടുബോള്‍ ആരെങ്കിലും കയറാന്‍ ഉണ്ടോ എന്നു നോക്കാതെ പോകുന്നു, പുറകെ ഓടി നിര്‍ത്താന്‍ പറജാല്‍ നിര്‍ത്താതെ പോകും. exam ഉള്ള കുട്ടികള്‍ എന്ത് ചെയും?. interview പോകെണ്ടാവര്‍ എന്തുചെയും? ഈ പ്രദേശത്തെ ആദ്യം പോകുന്ന ബസ്സ്‌ ഇതാണ.

KA 13 F 2063 and KA 13 F 2074 on 27/6/15 at 12.00 noon did not stop the buses at basaveshwara circle, hirisave, C R Patna (tq), Hassan (dt). We are facing this problems since 3 years and already we have written many complaints regarding this matter.

I got a failed transaction while booking tickets on KSRTC website. I emailed [protected]@ksrtc.org as suggested in the website. Even after 2 reminder emails and phone calls which were never answered, the money is not yet refunded to my account. The following are the details of the transaction Login Id : [protected]@gmail.com KSRTC OB No. OB16077237 Transaction date : 06/06/2015 Request you to help me get back the amount. Regards, Suhas

We tried booking a ticket from Hyd-Blr and return via KSRTC on 15th June 2015. But the transaction failed.

Please refund back the amount of Rs 7221/- for the same at the earliest

Reference:
1) OB16169334 for 19/06/2015
HYDERABAD-BENGALURU

2) OB16169334 for 21/06/2015
BENGALURU-HYDERABAD