Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I was traveling from Coimbatore to Bangalore after meeting a customers in Coimbatore on 5th March 15, I took a Karnataka State Road Transport (KSRTC) bus (KA 01 F9274 ) with trip code of 2140CBTBNG (PNRJ[protected] seat no 31W at 09:40 PM from Coimbatore bus stop for which the tickets were booked online the same evening. The seats that were available werethe last-but-one seats and there was no other who sat behind us (last row) asthese are not comfortable to travel overnight. As I remember, one guy (UnreservedPassenger) boarded the bus around 10.30pm and took the empty seats in the lastrow. Everything was OK until 1.30 AM when the bus stopped for a 5 min break at Salem (Tamilnadu). I saw my bag at that time which was kept below my seatin-between legs. Thereafter I was half asleep and the bus was stopped at a remote highway junction 30km from Salem (Outer ringroad) at 2.15AM, and the persons who boarded at midnight got down at thatlocation. Within no time I was feeling the awkwardness about place wherethe bus stopped and the guy who stepped down. I slowly got up and checked to see that my bag is missing. I searched alround and asking the fellow passengers. Inthe meantime the bus moved forward while I was alerting the conductor and the driver. I was literally pleading the driver and conductor to either stop or take a U turn to the same location but i received careless answer from driver & conductor . Later on in order to register a complaint, I had to visit 5 Police stations who werenot ready to take up the complaint as they say the location of the crime does not fall under their limits please help me how to proceed further. I need FIR

Hi, I happened to travel from Vellankanni to Bangalore on 8th March 2015 (Sunday) in Rajahamsa executive - KSRTC. Initially the conductor told there are 2 seats in the last second row. So me and my brother took the seat and he informed that the ticket fare is Rs.550 per head. I gave Rs.1100 for both o[censored]s. The conductor told that he would give the ticket later. The bus boarded at 7pm. However, he never gave the ticket for 3hrs. Later in Tanjore he told gave the ticket for Rs.886 and told us if any one asks say that we got in tanjore. This is a pathetic service from KSRTC. Rs.214 has gone to the conductor's pocket. There are several incidents we have come across like this but KSRTC never takes any action on the conductors. Firstly you people charge so much and keep increasing the ticket rates every now and then and we face worse situations along with that. Ticket number: 021325 Please take necessary action

While travelling through K.S.R.T.C bus with Route no: H345 and ticket no: 422982 from ITPL, the conductor asked me to give INR 5 as fare. I gave him INR 10 and instead of returning back the remaining 5 rs he wrote down 5 on the back side of the mentioned ticket and said something in local language which I could not understand. Again I asked for the change but he did not give me that. My stop Hope farm came and I had to got down without the change. I think this is an illegal process of returning ticket changes and should be stopped as soon as possible.

Online refund from KSRTC

I booked the ticket from Bengaluru to Thiruvanantahpuram for return
journey (seat no.21 and 28, dtd. 20.02.2015 and 21.02.2015)on 16.02.2015
at around 11.40 Am. Rs.2301/- is debited in my account but the ticket
is not confirmed and also I booked complained
online booking No.OB14791793 and OB14791896.

With reference to the above subject I logged the re- complained against
online refund the amount of Rs.2301/- on 26.02.2015. Complained No.12010
at 12.00PM.

With reference to the above subject contacted at AWATAR Cell
No.[protected] on 28.02.2015 at 13.00 hrs and they suggested to send the
mail:

It is bring to your notice that the above said subject for refunding the
amount of Rs.2301/- is not yet refunded even after several reminders
and requests of three weeks(Complained no.12010 and ref. No. OB14791793
and OB14791896.

Submitted for your reference
Regards
JAYARAMA
Mob. No.[protected]

HI, I had booked ticket for journey on 24/12/2014 at 10.30 pm in ksrtc bus from bangalore to Tirupathi on 18/12/2014.But I didnt get any confirmation mail or message regarding ticket booked. But an amount of 263/- and Rs 273 have been deducted from my account. Kindly check and refund the amount deducted at the earliest and do the needful.HDfc bank transcation date 26:05:2015 ref no[protected] &ref no BHDF[protected] seat no :6 email id [protected]@gmail.com

Hi, I have send an email to '[protected]@ksrtc.org' regarding my refund amount for failed transaction. I have couple of time to call center no response from them. Below is the details I have booked online as a Guest user. Transaction got failed but amount got deducted from bank account. I have called customer care number, they suggested to mail for refund to an amount. Here are the details. Online Transaction Reference No -OB14701654 Emailid - [protected]@dell.com transaction date- 9-feb-2015

Hi, Bus No - KA 47 F 658 Bangalore to Hosur Route This bus was not stopped at the gudlu gate bus stop. When I went to complaint the conductor and the in charge of KSRT buses in Hosur bus stand are talking rudely. Atleast the driver said that becse bus was full he did't stop the bus. I request you to take a action on the conductor and the in charge person in Hosur bus stand.

I have booked 2 ticketsonline on[protected] to travel on[protected] at 8.30 p.m from Mysuru to Thrissur. I got email message hours before that the trip is cancelled. I have written letter to refund the amount on 21 st January and again on 3rd February. No response from KSRTC. PNR Number : J47886968 Trip code: 1500BNGTRC Amount 1356.00 Date of Journey[protected]. Mode of payment: through citi bank credit card. Please respond. Jose V.K

Hi, This is in relation to my trip from Thrissur to Mysore dated 1 Feb 2015. PNRNo. J48052463, bus number - KA-01 F8436. Me and my friend were travelling in this bus and the bus conductor was very rude to us. He neither offered water nor gave us any blanket. Instead he was trying to scare us and show he was the leader there. A very small example of this, I and my friend were talking and the conductor was sitting right behind our seat. About 25-30 mins later, he got up to go beside the driver seat I suppose! Coz there was a movement I just looked up to see what was happening. The conductor looks at me and shouts "What do you want???" I was taken aback... I had not said a word... I just said nothing. The bus was supposed to reach Thrissur at 9 PM, but it had not come there till 10.45. This stop is not that safe for ladies to stand all alone so late and so my friend had called the conductor to check what happened to the bus. The mobile number was switched off throughout. On checking with the conductor after the bus came, he said the phone is on roaming and so he cant keep picking up calls. If being on "roaming" is a problem, why is the number even shared by KSRTC. We understand that there can be traffic blocks due to the metros coming up, but is it not right to know what is keeping the bus from reaching the stop. This was one of the main reasons the conductor was behaving rude, just that we asked the conductor why the mobile ws switched off!!! Another reason was that I had requested for a stop in Edappal which is on the way to Mysore and there is no detour to be taken. I was not well and so travelling to Thrissur would have taken me atleast 1.5-2 hours. Not only this, the conductors previously had allowed me to board at Edappal and they always used to tell me just call and let the conductor know. This was so stressful for me and my parents for no reason. After booking the tickets, why should a person be subjected to such tension. I would request the KSRTC team to talk to this conductor and request him to be more kind with the travellers. Like him, we are also humans who are tired or have our own problems. Showing irritation does not help any o[censored]s rather KSRTC team would lose some very loyal customers. I have been telling people about my experience and I hope something is done so that the service is improved. Thanks,

Hi, This is Prasenjit Roy, on the date of January 15th 2015, I had booked a ticket for two person from Panaji (GOA) to Bangalore. Due to some unknown reason my transaction got failed but the amt Rs.2686.00 (ON 15th Feb, 2015 at 15:56: 45 at KSRTC Central Office) got deducted from my credit card no XXXX XXXX XXXX 1271. My KSRTC OB numbers are OB14767546 and OB14767278, Kindly process my refund. I have emailed [protected]@ksrtc.org yesterday but no response till now and I have called 10 times to their help line but no body is picking the call.

I tried to book one ticket and the transaction got failed & amount Rs874 was deducted from my account. I would like to know when the amount will be credited to my account Username [protected]@GMAIL.COM KSRTC OB No: OB14684616 BANGALORE - UDUPI Journey Date : 13/2/2015 Booked On:07/02/2015 Thanks & regards Yashir [protected]

16 Feb. 2015Sir/Madam, Today AM, 16th Feb. 15 one of your bus (KA 19 F3100) was changing lines without any signal. This is due to poor training to driver about safety and the failure of KSRTC management. Also, putting others at risk!! The above is for your info. and necessary action. Route : Mangalore between Nantoor to Kuloor. Regards, Santhosh Pinto

Last Month 28, I was trying to book the tickets through KSRTC site. It was getting failed so many times. And i have raised the refund request via sending the mail to [protected]@ksrtc.org. But i didn't get any refund as of now.i have tried 11 times for book the ticket on that day, In that 2 or 3 times i have paid the money for the failure transaction. And earlier those failure transactions were displayed in my Itineraries failure history. But today that too gone from my history. Past 10 days i was trying to reach customer care through[protected] this number. This is always busy. I tried more than 1000 times for this number. Really I got irritated due to this kind of issues. Please take a immediate action. OB NO:- OB14577602 OB NO:- OB14579215 OB NO :- OB14578179 Email :- [protected]@gmail.com mobile:- [protected]

Hi The driver of Airavat ( F 111, I was told it was operating from the Bangalore depot) going towards Hunsur about 7.30pm on 12th feb yesterday changed lanes (when there was no need to change lanes if one had to head straight towards BM Hospital) and brushed my car on the right lane. With so many vehicles ahead and behind the bus at the signal this was very risky. The bus sped off after touching my car. I reached home and called KSRTC at[protected] and[protected] many times with no response at the office. Today 13th feb I called them and was given the no. [protected]. The officer was very courteous and asked me to come and lodge a complaint at the KSRTC bus stand, Mysore. Kindly consider my request to inform and warn the concerned driver of such risky action and not to speed away next time. Uma.

Dear Concerned, I have cancelled two tickets on 19-Jan-2015, with the details as given below in my registered login Id - [protected]@gmail.com, but still i have received my refund, so i have sent multiple E-mails to Accounts Department @ [protected]@ksrtc.org with no response, i have even tried calling the numbers[protected] and[protected] but no one is there pick the phone, so i request you to please do the needful to get my refund as early as possible PNR Number - J47635804 & J47636171 Regards, Infant Vino [protected]

I have booked a ticket from hospet to banglore and i got a message that bus has been cancelled and then i submitted mail to online refund and been trying calling the number 22221321 Ext 283 (other banks), they simply receives the call and then ends the call. This is the worst customer service I have seen. Please refund my amount and more over they just keep on replying below message Sir / Madam, Your ticket is cancelled. If refund is not received within seven days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (other banks),[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support please follow IRCTC refund methods, we get those exactly in two days. My PNR number is : J47817644

KSRTC guys have sent a message just 2 hours before the travel that bus time is postponed, I need to catch an event at the destination point, I tried calling the KSRTC customer care its keep on saying busy. This is totally in acceptable. They should have called me and give which bus I can go along instead they decide by themselves. I really frustated with these guys. I wanted to take action against them.

I made a Mangalore-Bangalore-Mangalore booking on the KSRTC website. An amount of Rs. 2567/- was debited from my account and I got a message in the end saying that the booking had failed. I sent an email to [protected]@ksrtc.org and I still havent got a reply. My KSRTC OB Number is OB14696871. Kindly look into the matter. Thank you.

Bus number: KA26 F840 travelled from hubli to ilkal on 6th feb15 on 10 am from hubli. Conductor and driver was behaving as rowdy/goondas. Stopped bus in Naragund 38 minutes. Stopped bus IN Kulageri 15 min. Stopped bus in Badami 35 min. All the time tiffin and tea break. Rest driving rash in badam road regardless of road bad condition.

Hi sir/madam Good Morning. I am saidhanalakshmi.my ticket was not booked(OB14456698, OB[protected] .As u told earlier with in seven working days money was credited. I am waiting for seven working days till now money will not credited . I messaged to online refund but they are not replied to my mail and even I called them they are not pic my call. sir/madam as I request u money will credited to my account as soon as possible.