[Resolved]  KFC India — amount deducted but order not confirmed

Address:15A/4 Ganga Bungalow, Laxman Bagh colony, off kashibai khilare path, Erandwane, Pune, Maharashtra, 411004

This is with reference to my take away order through kfc app of kfc, msm mall, pune on 11th september 2019 of amount of rs. 286 for which i made payment through phonepe. My amount was deducted but order was not confirmed.

I contacted the store to which they replied that refund will be done within 48 hrs and asked us to reorder and pay again by cash. But till now i have not received my refund. So please initiate the refund immediately.
Thanks.
Madhu agarwal
Email: [protected]@gmail.com
+2 photos
Was this information helpful?
No (0)
Yes (0)
Nov 4, 2019
Complaint marked as Resolved 
My money was refunded after a month by KFC.
KFC India customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2019
KFC India Customer Care's response
Hi Madhu, this should not have happened. Please share your contact number, order ID and restaurant details. We will escalate your concern to our team and they will get back to you.
Sep 18, 2019
Updated by madhu_zwinks
Contact no. [protected]
Email: [protected]@gmail.com
Restaurant: KFC, MSM Mall, Pune- 411004

I didn't get the order id but my money was deducted and not refunded till now.
Complaint comments 

Comments

I ordered food worth 612 rupees but order was not placed but my money got deducted and I did not even get my refund please hellh me I contacted branch but they did not told me anything

KFC India Customer Care's response, Sep 25, 2019
Verified Support
Hi Suhail, this should not have happened. Please share your contact number, order ID and restaurant details. We will escalate your concern tour team and they will get back to you with a solution at the earliest.
KFC in poonthamali restaurants taste is so bad.6month before its chicken taste is good but now cold drinks give without sugar content and chicken popcorn is given but its not that they give someother.
KFC India Customer Care's response, Sep 25, 2019
Verified Support
Hi Ashwini, please share your concern on http://feedback.kfc.co.in/ and we will look into it.
The inside bone matter has came out and piece is damaged when l asked the manager she didn't change it it damages health l will sue it in consumer complaint of india

KFC India Customer Care's response, Oct 3, 2019
Verified Support
Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    KFC India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    20%
    Complaints
    2687
    Pending
    0
    Resolved
    503
    KFC India Phone
    +91 12 4402 5100
    KFC India Address
    12th Floor, Tower-D, Global Business Park, Gurgaon, Haryana, India - 122002
    View all KFC India contact information