Submit a Complaint
Claimed

KFC India Complaints & Reviews

www.kfc.co.in
1
Updated: Dec 17, 2025
Complaints 2738
Resolved
509
Unresolved
2229
So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to KFC India

Having problems with KFC India?

File a complaint and get it resolved by KFC India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
KFC India

KFC India reviews & complaints page 61

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Lalitha Anjani Devi
Jun 13, 2021
Resolved
Report
Copy
Resolved

Address: Devyani international ltd. Vinayagar Vijhala Square, RTac Complex Asilmetta Visakhapatnam

There was no lettuce in the chicken classic zinger. The rice in the rice bowls was very bland without any spices. There was not enough mayonnaise in the zingers.
Aug 5, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
View replies
Hi Lalitha, this should not have happened. We ensure the right customer experience for all our products. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com and we will look into it.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Aparna TA
    Jun 12, 2021
    Report
    Copy

    I ordered the food through KFC website and I received the parcel after more than an hour late . I had to make a call and enquire regarding the order after which they responded.
    KFC India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Samreen123
      Jun 11, 2021
      Report
      Copy

      I ordered twice from kfc app on 30th may and 6th june 2021 and both the time my money got debited when i paid from google pay but order got canceled .
      I am so frustrated as you customer service is horrible, they are not responding properly and even not giving me any solution
      I want my money back at any condition
      KFC India customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Swarnim99
        Jun 10, 2021
        Report
        Copy

        Address: Park Centra Building Sec-30

        Had placed an order on 9.6.21 and payment was accepted by the bill desk but once the order was not delivered I checked with customer care and got to know no order has been placed after that I wanted to write an email to yumrestaurantindia.[protected]@hd to find the disputes but the email id they mentioned is incorrect.
        KFC India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Keerthana817
          Jun 9, 2021
          Resolved
          Report
          Copy
          Resolved

          I ordered through KFC app and i was done with my payment through google pay, but when i came to the app after completing my payment process it shows that i have not placed any order. The only evidence i have is my gpay transaction id
          Aug 5, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hi Keerthana, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
          Reply
          Helpful
          1 other people found this review helpful
          1 found this helpful
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vijayyyy
            Jun 8, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Hyderabad , banjarahills
            Website: KFC

            I’ve ordered on 5th June through kfc app in which I received only 2 items some items are missing and I didn’t get refund also ...
            +1 photos
            Aug 12, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            Verified Support
            Jun 19, 2021
            KFC India Customer Care's response             Hello,

            Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

            Regards,
            KFC India
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Abby7777
              Jun 8, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Kfc bhubneshwar

              I have ordered through KFC app amounting Rs 634 and given the money through INB.My money got deducted but order is not successful & problem is that there is no details about that failed that order anywhere in the app.
              Only details I have is the bank statement in which Rs 634 is debited.
              Because I am in need that thats why i have again ordered a same thing with same amount but in COD. Which got fulfilled.
              +1 photos
              Aug 12, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              Jun 19, 2021
              KFC India Customer Care's response               Hello,

              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

              Regards,
              KFC India
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                Niyopiro
                Jun 7, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: C21 malhar mega mall, indore

                You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.
                +3 photos
                Jun 19, 2021
                Complaint marked as Resolved 
                .
                KFC India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Maharshi Kantharia
                  Jun 6, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: L P Savani road, Pal, Surat, Gujarat

                  I order a burger as a take away, and was given a burger with no bottom bun.
                  The burger was not prepared well with no sauce and stuffing.
                  +1 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 19, 2021
                  KFC India Customer Care's response                   Hello,

                  Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                  Regards,
                  KFC India
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Nickita Dhingra
                    Jun 4, 2021
                    Report
                    Copy

                    I ordered rice duo meal from kfc app And paid using paytm at 10.01pm . I haven’t received any confirmation mail or message from kfc app and the amount was debited from my paytm
                    Pls look into the matter and initiate my refund immediately
                    KFC India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Arjun Deshmukh
                      Jun 4, 2021
                      Report
                      Copy

                      Address: Nashik

                      I had ordered a total sum of Rs 350. The money was debited but the order was not placed. A email saying that the refund will be initiated was sent to my email id. But it has been more than a week now, still the money has not been refunded.
                      The transaction id is[protected]
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hello Arjun,

                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                      Regards,
                      KFC India
                      Reply
                      I have ordered on May 20th and cancelled my order.But still l have not refunded my amount
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sunil 5
                        Jun 3, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Plots no 333 near j k bank cheema chowk ludhiana

                        Bad Smell coffee mouse cake .
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hello,

                        Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                        Regards,
                        KFC India
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sak96
                          Jun 3, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          My take away order was delayed more than 45 minutes
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          View replies
                          Hello,

                          Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                          Regards,
                          KFC India
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Nityananda Mukherjee
                            from New Delhi, Delhi
                            Jun 3, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Delhi

                            Hi

                            Order was placed via kfc app

                            Amount Rs 1002 was Debited via amazon pay/sbi, no Order was Placed
                            my Phone No is 98**86**30
                            Jun 4, 2021
                            Complaint marked as Resolved 
                            Local Outlet of KFC called me up as i gave negative feedback. Amount was credited back in 12 hours. Thanks to KFC Delhi local Unit
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 04, 2021
                            KFC India Customer Care's response                             Hi,

                            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                            Regards,
                            KFC India
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Akhil Sharann
                              Jun 3, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I ordered kfc near my locality on kfc app and I was trying to pay with my card suddenly the app toldeme your payment declined and will be refunded within 10 days but now its almost a month
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hello,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Somita Mayengbam
                                Jun 2, 2021
                                Report
                                Copy

                                Address: Imphal

                                I ve placed my order and money got deducted from my phonepe but my order is not placed .. will I get my refund ??
                                +1 photos
                                KFC India customer support has been notified about the posted complaint.
                                Helpful
                                3 other people found this review helpful
                                3 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  spadhi
                                  May 30, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Hello,
                                  I paid Rs.1, 142/- via online website https://online.kfc.co.in/ and never got any order confirmation whereas money got debited from my Bank a/c.

                                  And over that Phone Number in Contact Us page is unreachable.

                                  What's wrong with KFC??
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 31, 2021
                                  KFC India Customer Care's response                                   Hi,

                                  We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                  Regards,
                                  KFC India
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Meghnaghosh
                                    May 28, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have made the full payment via online just now from the kfc app but still no order was placed. I want my refund or I want the order to be placed.
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 28, 2021
                                    KFC India Customer Care's response                                     Hi Meghna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      muthalagu pandi
                                      May 28, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Reg payment failed

                                      Address: Chennai porur

                                      Hi,
                                      I have placed my order on may 8th of 2021 in KFC porur branch
                                      My payment was failed but amount was debited and I have made payment via phone Pe
                                      When I contacted my bank, they were telling amount was transferred successfully but when I called merchant amount was not transferred
                                      Finally I made a track of merchant account with the help of phone pe,
                                      They confirmed with merchant that my order was successfully...
                                      +1 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy
                                      M
                                      Mehali Acharyya Ghosh
                                      May 27, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I tried to place an order through the KFC app but my order was not placed and money got deducted. Please help me get back my money

                                      UPI-YUM RESTAURANT INDIA-yumrestaurantindia.[protected]@hdfcbank-HDFC[protected]-KFC
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      Hello,

                                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                      Regards,
                                      KFC India
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Mondelez India Foods / Cadbury India
                                        2.8
                                        (1695)
                                        Domino's Pizza
                                        1
                                        (6578)
                                        Pizza Hut India
                                        1.7
                                        (2713)