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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
Resolved
508
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2225
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KFC India reviews & complaints page 61

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V
Vijayyyy
Jun 8, 2021
Resolved
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Address: Hyderabad , banjarahills
Website: KFC

I’ve ordered on 5th June through kfc app in which I received only 2 items some items are missing and I didn’t get refund also ...
+1 photos
Aug 12, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2021
KFC India Customer Care's response Hello,

Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India
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    A
    Abby7777
    Jun 8, 2021
    Resolved
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    Resolved

    Address: Kfc bhubneshwar

    I have ordered through KFC app amounting Rs 634 and given the money through INB.My money got deducted but order is not successful & problem is that there is no details about that failed that order anywhere in the app.
    Only details I have is the bank statement in which Rs 634 is debited.
    Because I am in need that thats why i have again ordered a same thing with same amount but in COD. Which got fulfilled.
    +1 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2021
    KFC India Customer Care's response     Hello,

    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

    Regards,
    KFC India
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      N
      Niyopiro
      Jun 7, 2021
      Resolved
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      Resolved

      Address: C21 malhar mega mall, indore

      You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.
      +3 photos
      Jun 19, 2021
      Complaint marked as Resolved 
      .
      KFC India customer support has been notified about the posted complaint.
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        M
        Maharshi Kantharia
        Jun 6, 2021
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        Resolved

        Address: L P Savani road, Pal, Surat, Gujarat

        I order a burger as a take away, and was given a burger with no bottom bun.
        The burger was not prepared well with no sauce and stuffing.
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        KFC India customer support has been notified about the posted complaint.
        Verified Support
        Jun 19, 2021
        KFC India Customer Care's response         Hello,

        Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

        Regards,
        KFC India
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          N
          Nickita Dhingra
          Jun 4, 2021
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          I ordered rice duo meal from kfc app And paid using paytm at 10.01pm . I haven’t received any confirmation mail or message from kfc app and the amount was debited from my paytm
          Pls look into the matter and initiate my refund immediately
          KFC India customer support has been notified about the posted complaint.
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            A
            Arjun Deshmukh
            Jun 4, 2021
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            Address: Nashik

            I had ordered a total sum of Rs 350. The money was debited but the order was not placed. A email saying that the refund will be initiated was sent to my email id. But it has been more than a week now, still the money has not been refunded.
            The transaction id is[protected]
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hello Arjun,

            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

            Regards,
            KFC India
            Reply
            I have ordered on May 20th and cancelled my order.But still l have not refunded my amount
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              S
              Sunil 5
              Jun 3, 2021
              Resolved
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              Resolved

              Address: Plots no 333 near j k bank cheema chowk ludhiana

              Bad Smell coffee mouse cake .
              Aug 5, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              Hello,

              Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

              Regards,
              KFC India
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                S
                Sak96
                Jun 3, 2021
                Resolved
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                Resolved

                My take away order was delayed more than 45 minutes
                Aug 5, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hello,

                Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
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                  N
                  Nityananda Mukherjee
                  from New Delhi, Delhi
                  Jun 3, 2021
                  Resolved
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                  Resolved

                  Address: Delhi

                  Hi

                  Order was placed via kfc app

                  Amount Rs 1002 was Debited via amazon pay/sbi, no Order was Placed
                  my Phone No is 98**86**30
                  Jun 4, 2021
                  Complaint marked as Resolved 
                  Local Outlet of KFC called me up as i gave negative feedback. Amount was credited back in 12 hours. Thanks to KFC Delhi local Unit
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 04, 2021
                  KFC India Customer Care's response                   Hi,

                  We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                  Regards,
                  KFC India
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                    A
                    Akhil Sharann
                    Jun 3, 2021
                    Resolved
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                    Resolved

                    I ordered kfc near my locality on kfc app and I was trying to pay with my card suddenly the app toldeme your payment declined and will be refunded within 10 days but now its almost a month
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    Hello,

                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                    Regards,
                    KFC India
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                      S
                      Somita Mayengbam
                      Jun 2, 2021
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                      Address: Imphal

                      I ve placed my order and money got deducted from my phonepe but my order is not placed .. will I get my refund ??
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
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                        S
                        spadhi
                        May 30, 2021
                        Resolved
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                        Resolved

                        Hello,
                        I paid Rs.1, 142/- via online website https://online.kfc.co.in/ and never got any order confirmation whereas money got debited from my Bank a/c.

                        And over that Phone Number in Contact Us page is unreachable.

                        What's wrong with KFC??
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        Verified Support
                        May 31, 2021
                        KFC India Customer Care's response                         Hi,

                        We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                        Regards,
                        KFC India
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                          M
                          Meghnaghosh
                          May 28, 2021
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                          Resolved

                          I have made the full payment via online just now from the kfc app but still no order was placed. I want my refund or I want the order to be placed.
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          May 28, 2021
                          KFC India Customer Care's response                           Hi Meghna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                            M
                            muthalagu pandi
                            May 28, 2021
                            Resolved
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                            Resolved

                            Reg payment failed

                            Address: Chennai porur

                            Hi,
                            I have placed my order on may 8th of 2021 in KFC porur branch
                            My payment was failed but amount was debited and I have made payment via phone Pe
                            When I contacted my bank, they were telling amount was transferred successfully but when I called merchant amount was not transferred
                            Finally I made a track of merchant account with the help of phone pe,
                            They confirmed with merchant that my order was successfully...
                            +1 photos
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                            M
                            Mehali Acharyya Ghosh
                            May 27, 2021
                            Resolved
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                            Resolved

                            I tried to place an order through the KFC app but my order was not placed and money got deducted. Please help me get back my money

                            UPI-YUM RESTAURANT INDIA-yumrestaurantindia.[protected]@hdfcbank-HDFC[protected]-KFC
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hello,

                            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                            Regards,
                            KFC India
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                              V
                              Vasudha Nagare
                              May 27, 2021
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                              I ordered through kfc app my money got deducted but the order was not placed
                              KFC India customer support has been notified about the posted complaint.
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                                V
                                Vasudha Nagare
                                May 27, 2021
                                Resolved
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                                Resolved

                                I ordered through kfc application and my money was deducted but order was not placed
                                +1 photos
                                May 27, 2021
                                Complaint marked as Resolved 
                                Not resolved
                                KFC India customer support has been notified about the posted complaint.
                                Verified Support
                                May 27, 2021
                                KFC India Customer Care's response                                 Hi Vasudha, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                  R
                                  rifath ali
                                  May 26, 2021
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                                  Address: Udupi manipal
                                  Website: Kfc

                                  I have order my item rs 813 has been successfully debited but not received my ordered confirmation from 2 hours
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Payment has been made and not yet confirmed

                                  Complaint about not confirmation of order after payment - Comment #3837765 - Image #0
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                                  Please make refund or confirm the order
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                                    B
                                    Barun Kirtania
                                    May 25, 2021
                                    Resolved
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                                    Resolved

                                    Address: KFC, Mahagun Metro Mall, VAISHALI

                                    Hi i ordered 8 pc Hot and crispy and added promo code for zinger my total was 685rs. I made the payment using upi through Google pay. The money eas deducted and the KFC app said something went wrong and order wasn't confirmed. Please let me know how can i get my refund.
                                    +1 photos
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 26, 2021
                                    KFC India Customer Care's response                                     Hi Barun, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                    May 27, 2021
                                    Updated by Barun Kirtania                                     I also mailed you for the same. I was told to wait for 24hrs for update which was last night.
                                    May 27, 2021
                                    Updated by Barun Kirtania                                     My phone no. Is [protected]
                                    The store i ordered from is KFC Store, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
                                    Other details are attached in screenshot.

                                    Verified Support
                                    May 27, 2021
                                    KFC India Customer Care's response                                     Hey Barun, we have taken up your issue via email. Be assured, our team will be connecting with you at the earliest, to share an update, on your concern.
                                    View replies
                                    Contact no - [protected]
                                    Restaurant - KFC, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
                                    Rest are attached in screenshot below

                                    Money deducted but order wasn't accepted - Comment #3837836 - Image #0
                                    Money deducted but order wasn't accepted - Comment #3837836 - Image #1
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                                      R
                                      rdas12q
                                      May 25, 2021
                                      Resolved
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                                      Resolved

                                      Dear Sir

                                      Instead of paying against order I paid directly to KFC from Google Pay
                                      ID CICAgODEwrazYg

                                      Date : 10/5/2021 10.29 am
                                      Amount : Rs 845
                                      TRANSACTION ID:[protected]

                                      KINDLY REFUND

                                      Regards

                                      R Das
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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