KFC India Complaints & Reviews

My order was not placed but the money was debited..kindly refund the money asap

I have placed an order from KFC mobile app and made payment via Gpay.
Money got deducted but order not placed.

I tried calling KFC customer care it never gets connected so pathetic.

Can you please refund my amount.

On 8th Oct 2021, I visited KFC outlet at Gajraula, UP, on the Moradabad- Delhi Highway. ( on the left side while coming to Delhi)

The toilets were very dirty plus the choice available of food items extremely limited.

It looked like an outlet abandoned by the KFC parent company

We then went to another restaurant instead of KFC

Please do something, as KFC reputation is at stake

Raghuraj Dayal
[protected]

Dear Team,
Today I visited kfc store at Lake mall, Kolkata, West Bengal. I ordered 1 classic zinger box. Staff of kfc swip my atm card twice but she said that internet issue, payment fail again she took my credit card and swip then she confirmed me that payment is successful. But after few minutes I checked my savings account .. amount is deducted from my bank account. I payed twice for 1 classic zinger box. Rs.278.99 from my savings account and again from my credit card payed RS. 278.99 for only 1 classic zinger box. I want to back my amount as soon as possible.

I visited kfc from my childhood but still I am not facing issue like this. Please do the needful and revert my balance.

Thanks & regards
Ankita Mondal

Did payment through Kfc App but the orderd didn't get placed. It has been 5 days but the refund wasn't done.

Quality of Zinger Burger isn't as advertised as shown in the menu or picture. The burger who prepared it was as if they were in a rush, I felt like they added a lil squeeze of mayo on both sides of the bun, an uneven shapeless piece of chicken and the best part was the lettuce. I believe the one single small leaf of lettuce was used for two burgers, it looked as though the lettuce didn't want to be inside the buns. Overall experience, very bad. This current location was opened a few days back and was hoping to have a great food. Very disappointed.

On 4th of Nov we ordered a pack of 20 PC's of chicken and other items from kfc, polayathode, and paid almost Rs 2500 . We were asked to wait until they packed the order and once done they called us and cross checked the bill and gave us the pack. On Reaching home we were surprised to see that we were given only 12 pieces of chicken and no other additional orders were included. We are given a packed baggage which we don't open and check at the counter relying on the counter staff. Our acquaintance also faced the same issue earlier. This has to be resolved immediately as we feel like being looted as the requested service is not provided.

The ac's are switched off and the tables are left of with the food... No neatness is maintained... Even if complained.. there is no reply...or response

Hello sir/madam I ordered online food from kfc delivery app for which money was deducted 2 times from my account but no order placed

I talked to the kfc executive but they don't took any cognizance
Kindly look into this asap
Contact no [protected]

Sir/Madam,

Refer to my order ref ID[protected] which is placed through swiggy on 29.10.2021 was cancelled by KFC No 5434 No-1 nehru nagar dharwad branch for unable trace out the given address in swiggy. Pl note that delivery boy who is deployed for delivering the item is new to this location & he is not having the exact location information. due to that my refund also not done & order has been cancelled by this KFC branch with the reason that delivery address not traceable. Pl deliver the order or initiate for refund else I am complaining this with all proof of document to consumer court. I hope you will understand the issue & will respond accordingly.
T/R
RKJ
Mob no-[protected]

It’s very disappointed thing that ever happened in kfc ..I payed from kfc app in net banking method in paytm..after the payment I don’t received the order confirmation message or mail ..my money is gone ..I think kfc app is scam..u are responsible for this ..I need refund for what I payed ..let me share u the payment details that I done ..

I ordered meal from kfc using the help o[censored]pi i made the payment the amount got deducted but didnt receive the confirmation of the order as well. please look into this matter as my money has not been credited back.

Uncooked spoiled food delivered by KFC Vadapalani

I ordered a rs 790/- bucket for home delivery on yesterday 8:00pm. I made a payment using upi id and payment was completed by the name of devyani (Paytm[protected]@paytm) and upi transaction Id was[protected].
But my order wasn’t placed. I was given a complaint by call to customer care number the complaint number is K[protected].

Hi there
I have raised a complaint to kfc online regarding the food which I brought yesterday from kfc store Vijayawada the company told the store call back me today and ask the detailes of food.but the is worst it’s not cooked properly and moreover because of the food I stomach got upset and I need to go hospital

I ordered from Kfc app on 17 the October at around 5.50pm. My money got deducted from my bank but in app there is no sign of order. I refreshed it but everytime i open kfc app i logged out automatically & have to login again & again. I called customer care & it reached somewhere in Tamil Nadu (i am from Agartala, Tripura) & they told me they'll connect me to another customer care but they end the call. Then after i tired many times but no response & i even emailed them but NO response. Its been 12 days now i still didn't receive any refunds. & today i.e 29 October i again called the customer care & after calling many times i have to beg them to listen to me & after that they forwarded my ph no. To another center. & i got a call. The executive told me that ill receive a call from kfc agartala but didn't receive any call. I waited 15 / 20min as he said to wait. But its 1 hour now but no response. Is it how kfc customer care works. Kindly refund my money asap. I am really dissappointed.
(&this is my 2nd time writing complaint here)
(my complaint is not resolved yet)

I have given an order from KFC app from mobile no ([protected]) today at 1.13pm from Kolkata and scheduled it for delivery at 3.30 pm. Now the money got deducted from my account but I can't see my order placed in the app and in the website and also haven't got any order confirmation msg from KFC. Pls help me to refund the amount.

On 24Oct 2021, i placed a KFC order online for which i paid online via UPI using my Paytm app, with kotak bank. The amount got deducted for, but the order wasn't placed then. And thus i have no order confirmation. But the customer care says order was successful and Kotak needs beneficiary account bank statement

Hi, I would like to make a complaint against KFC India. On 17th Oct 2021, I had ordered 2items (through KFC India website) and made the payment of Rs.809.01 through paytm service on their website. The amount of Rs.809.01 got debited from my bank account but then the order wasn't accepted. I didn't receive any msg or email from Kfc related to my order. I called kfc India customer care many times but nobody picked up. I have also filled your contact form so many times on your website but nobody contacted me. So, I contacted the paytm customer care, they said the issue is with the kfc India so I need to contact them. But how can I contact KFC india as I tried to do so but unable to reach customer care. It has been more than 10days now I have been waiting for my money.
Please find attached doc for your perusal. And kindly refund the amount.

We ordered na d paid through your website the amount of 1928/- and it has been debited from our account transaction reff:[protected],
But we waited for an ackowdgement it did not happen,
Later we contacted the customer service and informed the about the situation he point blankly replied we have a technical problem and you need to order and pay again
very unfortunate answer so I asked him to put me on to your manager he bluntly refused saying that he cannot
later I asked him about my paid order what will happen he said within 11 days you will get it.
so again I odered and paid from swiggy the amount of 1998/- and I got the order

Dated 18 Oct 20121

till date I have not got the refund nor any feedback from anyone
very sad Yum works like this in India

Mobile : [protected]
Name Jacob