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KFC India Complaints & Reviews

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Updated: Feb 21, 2026
Complaints 2777
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KFC India reviews & complaints page 63

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A
Aparna TA
Jun 12, 2021
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I ordered the food through KFC website and I received the parcel after more than an hour late . I had to make a call and enquire regarding the order after which they responded.
KFC India customer support has been notified about the posted complaint.
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    Samreen123
    Jun 11, 2021
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    I ordered twice from kfc app on 30th may and 6th june 2021 and both the time my money got debited when i paid from google pay but order got canceled .
    I am so frustrated as you customer service is horrible, they are not responding properly and even not giving me any solution
    I want my money back at any condition
    KFC India customer support has been notified about the posted complaint.
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      S
      Swarnim99
      Jun 10, 2021
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      Address: Park Centra Building Sec-30

      Had placed an order on 9.6.21 and payment was accepted by the bill desk but once the order was not delivered I checked with customer care and got to know no order has been placed after that I wanted to write an email to yumrestaurantindia.[protected]@hd to find the disputes but the email id they mentioned is incorrect.
      KFC India customer support has been notified about the posted complaint.
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        K
        Keerthana817
        Jun 9, 2021
        Resolved
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        Resolved

        I ordered through KFC app and i was done with my payment through google pay, but when i came to the app after completing my payment process it shows that i have not placed any order. The only evidence i have is my gpay transaction id
        Aug 5, 2021
        Complaint marked as Resolved 
        KFC India customer support has been notified about the posted complaint.
        View replies
        Hi Keerthana, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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          V
          Vijayyyy
          Jun 8, 2021
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          Resolved

          Address: Hyderabad , banjarahills
          Website: KFC

          I’ve ordered on 5th June through kfc app in which I received only 2 items some items are missing and I didn’t get refund also ...
          Aug 12, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          Verified Support
          Jun 19, 2021
          KFC India Customer Care's response           Hello,

          Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

          Regards,
          KFC India
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            A
            Abby7777
            Jun 8, 2021
            Resolved
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            Resolved

            Address: Kfc bhubneshwar

            I have ordered through KFC app amounting Rs 634 and given the money through INB.My money got deducted but order is not successful & problem is that there is no details about that failed that order anywhere in the app.
            Only details I have is the bank statement in which Rs 634 is debited.
            Because I am in need that thats why i have again ordered a same thing with same amount but in COD. Which got fulfilled.
            Aug 12, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            Verified Support
            Jun 19, 2021
            KFC India Customer Care's response             Hello,

            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

            Regards,
            KFC India
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              N
              Niyopiro
              Jun 7, 2021
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              Address: C21 malhar mega mall, indore

              You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.
              Jun 19, 2021
              Complaint marked as Resolved 
              .
              KFC India customer support has been notified about the posted complaint.
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                M
                Maharshi Kantharia
                Jun 6, 2021
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                Resolved

                Address: L P Savani road, Pal, Surat, Gujarat

                I order a burger as a take away, and was given a burger with no bottom bun.
                The burger was not prepared well with no sauce and stuffing.
                Aug 12, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                Verified Support
                Jun 19, 2021
                KFC India Customer Care's response                 Hello,

                Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
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                  N
                  Nickita Dhingra
                  Jun 4, 2021
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                  I ordered rice duo meal from kfc app And paid using paytm at 10.01pm . I haven’t received any confirmation mail or message from kfc app and the amount was debited from my paytm
                  Pls look into the matter and initiate my refund immediately
                  KFC India customer support has been notified about the posted complaint.
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                    A
                    Arjun Deshmukh
                    Jun 4, 2021
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                    Address: Nashik

                    I had ordered a total sum of Rs 350. The money was debited but the order was not placed. A email saying that the refund will be initiated was sent to my email id. But it has been more than a week now, still the money has not been refunded.
                    The transaction id is[protected]
                    KFC India customer support has been notified about the posted complaint.
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                    Hello Arjun,

                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                    Regards,
                    KFC India
                    Reply
                    I have ordered on May 20th and cancelled my order.But still l have not refunded my amount
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                      S
                      Sunil 5
                      Jun 3, 2021
                      Resolved
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                      Resolved

                      Address: Plots no 333 near j k bank cheema chowk ludhiana

                      Bad Smell coffee mouse cake .
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hello,

                      Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                      Regards,
                      KFC India
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                        S
                        Sak96
                        Jun 3, 2021
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                        Resolved

                        My take away order was delayed more than 45 minutes
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hello,

                        Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                        Regards,
                        KFC India
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                          N
                          Nityananda Mukherjee
                          from New Delhi, Delhi
                          Jun 3, 2021
                          Resolved
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                          Resolved

                          Address: Delhi

                          Hi

                          Order was placed via kfc app

                          Amount Rs 1002 was Debited via amazon pay/sbi, no Order was Placed
                          my Phone No is 98**86**30
                          Jun 4, 2021
                          Complaint marked as Resolved 
                          Local Outlet of KFC called me up as i gave negative feedback. Amount was credited back in 12 hours. Thanks to KFC Delhi local Unit
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 04, 2021
                          KFC India Customer Care's response                           Hi,

                          We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                          Regards,
                          KFC India
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                            A
                            Akhil Sharann
                            Jun 3, 2021
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                            Resolved

                            I ordered kfc near my locality on kfc app and I was trying to pay with my card suddenly the app toldeme your payment declined and will be refunded within 10 days but now its almost a month
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hello,

                            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                            Regards,
                            KFC India
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                              S
                              Somita Mayengbam
                              Jun 2, 2021
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                              Address: Imphal

                              I ve placed my order and money got deducted from my phonepe but my order is not placed .. will I get my refund ??
                              KFC India customer support has been notified about the posted complaint.
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                                S
                                spadhi
                                May 30, 2021
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                                Resolved

                                Hello,
                                I paid Rs.1, 142/- via online website https://online.kfc.co.in/ and never got any order confirmation whereas money got debited from my Bank a/c.

                                And over that Phone Number in Contact Us page is unreachable.

                                What's wrong with KFC??
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                Verified Support
                                May 31, 2021
                                KFC India Customer Care's response                                 Hi,

                                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                Regards,
                                KFC India
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                                  M
                                  Meghnaghosh
                                  May 28, 2021
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                                  Resolved

                                  I have made the full payment via online just now from the kfc app but still no order was placed. I want my refund or I want the order to be placed.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 28, 2021
                                  KFC India Customer Care's response                                   Hi Meghna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                    M
                                    muthalagu pandi
                                    May 28, 2021
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                                    Resolved

                                    Reg payment failed

                                    Address: Chennai porur

                                    Hi,
                                    I have placed my order on may 8th of 2021 in KFC porur branch
                                    My payment was failed but amount was debited and I have made payment via phone Pe
                                    When I contacted my bank, they were telling amount was transferred successfully but when I called merchant amount was not transferred
                                    Finally I made a track of merchant account with the help of phone pe,
                                    They confirmed with merchant that my order was successfully...
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                                    M
                                    Mehali Acharyya Ghosh
                                    May 27, 2021
                                    Resolved
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                                    Resolved

                                    I tried to place an order through the KFC app but my order was not placed and money got deducted. Please help me get back my money

                                    UPI-YUM RESTAURANT INDIA-yumrestaurantindia.[protected]@hdfcbank-HDFC[protected]-KFC
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    View replies
                                    Hello,

                                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                    Regards,
                                    KFC India
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                                      V
                                      Vasudha Nagare
                                      May 27, 2021
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                                      I ordered through kfc app my money got deducted but the order was not placed
                                      KFC India customer support has been notified about the posted complaint.
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