KFC India Complaints & Reviews

On May 15, I initiated an order with the Kalkaji, Delhi, branch of KFC. While the money (Rs553) was deducted, the order was not placed. When I spoke to the customer guys, I was told the refund will take a 2-5 days. Since then, I've spoken to about 5 customer executives who assured me of prompt refund. They all said I need not worry and that my refund will come through. One of them even shared an image of a computer screen on which my refund details. It's now more than 30 days and I'm yet to receive my refund. This is unacceptable. According to the company, it should take not more than 5 working days for a refund. It's over 30 days now. Clearly this is corporate fraud. I wish to escalate the matter to higher authority.

Ordered 6 Pcs of Boneless Chicken Strips, Two Large Fries, Two Veg Burgers as Take away at The Walk, Hiranandani Estate - Thane. After reaching Home I found one burger missing. Upon lodging a complaint, they sent whole order as compliments which I don't appreciate while they failed to deliver the first burger in the earlier order which was paid. Moreover, this is the 4th or 5th time I have been complaining about for the same store. I also find the store crowded with customers without maintaining any social distance, some of them not wearing masks while being in queue, kids without masks coughing, restricted seats for social distancing as per 50% occupancy rule were all taken & staff was least bothered about it. All they were happy about was they are having more business than a last week.
I have spoken to the Area Manager Mr. Saleem Kumbhar & The Operations Manager Ms. Sharmishta & found it won't bring any changes despite recurrence of any such problems. All they are bothered about is the turnover & not the quality of services they are supposed to render.

SIR...,

Today[protected] i ordered food from KFC through online delivery (swiggy).. Received food on proper time.. but the food was not hygiene.. i got chicken feather from the food...I feel too much irritating. for doing this type of non hygienic food preparation.. we bought food from KFC because of trust...but this kind of activity is disgusting for us... i attached the proof with bill.

There was no lettuce in the chicken classic zinger. The rice in the rice bowls was very bland without any spices. There was not enough mayonnaise in the zingers.

I ordered the food through KFC website and I received the parcel after more than an hour late . I had to make a call and enquire regarding the order after which they responded.

I ordered twice from kfc app on 30th may and 6th june 2021 and both the time my money got debited when i paid from google pay but order got canceled .
I am so frustrated as you customer service is horrible, they are not responding properly and even not giving me any solution
I want my money back at any condition

Had placed an order on 9.6.21 and payment was accepted by the bill desk but once the order was not delivered I checked with customer care and got to know no order has been placed after that I wanted to write an email to yumrestaurantindia.[protected]@hd to find the disputes but the email id they mentioned is incorrect.

I ordered through KFC app and i was done with my payment through google pay, but when i came to the app after completing my payment process it shows that i have not placed any order. The only evidence i have is my gpay transaction id

I’ve ordered on 5th June through kfc app in which I received only 2 items some items are missing and I didn’t get refund also ...

I have ordered through KFC app amounting Rs 634 and given the money through INB.My money got deducted but order is not successful & problem is that there is no details about that failed that order anywhere in the app.
Only details I have is the bank statement in which Rs 634 is debited.
Because I am in need that thats why i have again ordered a same thing with same amount but in COD. Which got fulfilled.

You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.

I order a burger as a take away, and was given a burger with no bottom bun.
The burger was not prepared well with no sauce and stuffing.

I ordered rice duo meal from kfc app And paid using paytm at 10.01pm . I haven’t received any confirmation mail or message from kfc app and the amount was debited from my paytm
Pls look into the matter and initiate my refund immediately

I had ordered a total sum of Rs 350. The money was debited but the order was not placed. A email saying that the refund will be initiated was sent to my email id. But it has been more than a week now, still the money has not been refunded.
The transaction id is[protected]

Bad Smell coffee mouse cake .

My take away order was delayed more than 45 minutes

Hi

Order was placed via kfc app

Amount Rs 1002 was Debited via amazon pay/sbi, no Order was Placed
my Phone No is 98**86**30

I ordered kfc near my locality on kfc app and I was trying to pay with my card suddenly the app toldeme your payment declined and will be refunded within 10 days but now its almost a month

I ve placed my order and money got deducted from my phonepe but my order is not placed .. will I get my refund ??

Hello,
I paid Rs.1, 142/- via online website https://online.kfc.co.in/ and never got any order confirmation whereas money got debited from my Bank a/c.

And over that Phone Number in Contact Us page is unreachable.

What's wrong with KFC??