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Updated: Oct 25, 2025
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KFC India reviews & complaints page 63

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J
Janejang
from Mumbai, Maharashtra
May 8, 2021
Resolved
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Resolved

Website: online.kfc.co.in

I ordered KFC online today, the 8th May, 2021 and while the transaction for my order has been done, an amount of Rs. 771.50, my order was not placed and i was redirected to my cart. The transaction was done through google pay.

Please see to this matter as soon as possible. I have not recieved any kind of message or information regarding refund or my failed order. Would loved to hear back from the company.

My upi transaction id :[protected]

I have enclosed the necessary document.
+1 photos
Jun 9, 2021
Complaint marked as Resolved 
I got my money back shortly after my complaint.
KFC India customer support has been notified about the posted complaint.
Verified Support
May 10, 2021
KFC India Customer Care's response Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India
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    G
    Gunareddy
    May 8, 2021
    Resolved
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    Resolved

    Hi this is swathi.
    I've placed an order from kfc app in month of March, mistakenly it it location of banglore, whereelse I'm in Hyderabad. delivery guy called me cancelled the order and said will be refunded...

    I called many times with costumer executive many times. But couldn't complete my issue...
    Aug 6, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    Verified Support
    May 10, 2021
    KFC India Customer Care's response     Hello,

    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

    Regards,
    KFC India
    May 13, 2021
    Updated by Gunareddy     I couldn't see any mail id it was protected
    How could I share my details
    Verified Support
    May 13, 2021
    KFC India Customer Care's response     Hey, please share your contact number, restaurant details, transaction payment ID, date, amount and mode of payment on [protected]@yum.com. Our team will surely assist you further with your refund.
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      S
      Shakeeb keasri
      May 8, 2021
      Resolved
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      Resolved

      My order was not bought due to no rider so need repayment which I have paid
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hello,

      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

      Regards,
      KFC India
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        A
        Adwait Sudersan
        May 7, 2021
        Resolved
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        Resolved

        I placed an order on May 7th 2021 through the KFC app but the order was not received. The payment was done. Please refund the money. Order amount: Rs 634.
        +1 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        KFC India customer support has been notified about the posted complaint.
        View replies
        Hello,

        We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

        Regards,
        KFC India
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          L
          Lookbeyondluck
          from Durg, Chhattisgarh
          May 7, 2021
          Resolved
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          Resolved

          I ordered food (takeaway) on 4th May.2021 . I made payment of Rs.737 through credit card but order not placed. My money got deducted from my card. I went to the venue from where I ordered takeaway. Banner of KFC was there but some repair work was going on the premises. If repair work is going on then how KFC is taking orders. Address of restaurant :
          Siramtoli Chowk, old Hazaribag road, Ranchi, Jharkand.
          Please refund my money at the earliest.
          Mob no - [protected]
          +1 photos
          May 9, 2021
          Complaint marked as Resolved 
          Thanks KFC Money refunded back to my account.
          KFC India customer support has been notified about the posted complaint.
          Verified Support
          May 10, 2021
          KFC India Customer Care's response           Hello,

          We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

          Regards,
          KFC India
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            V
            Vijay Prathap R
            May 7, 2021
            Resolved
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            Resolved

            Address: Ramamurthy nagar, Bengaluru

            When I placed the order and amount has been deducted from my account however, order has not been successful.
            Store Address
            : Ramamurthy nagar, Bengaluru
            Rs.634 transferred from A/c ...3152 to:UPI/.
            I called the Customer service, they said money will be refunded in 7 business days.
            Kindly refund the money as soon as possible.
            Aug 9, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hello,

            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

            Regards,
            KFC India
            Reply
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              R
              Ram1804
              May 7, 2021
              Resolved
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              Resolved

              Address: Anna Nagar , Chennai

              The chicken was packed hot that due to condensation water droplets where formed inside the box and made all the chicken inside the box wet and moist . The cold pepsi bottle was kept near the chicken box in the delivery bag and the cold water from the outside of the bottle got absorbed by the box making the chicken even more moist
              Aug 5, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              We'd really like to review this, Ram. Please share your contact number, email ID, restaurant details and order ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.
              Reply
              We'd really like to review this, Ram. Please share your contact number, email ID, restaurant details and order ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.
              Reply
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                T
                Tabassum M A
                May 7, 2021
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                I ordered food on 6th May. I made payment of rs.254 through Google pay but order not placed. My money got deducted from my account. So resolve the issue and refund my money as soon as possible. Thank you
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hi,

                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
                Reply
                Tabassum M A's [Complaint's author] reply, May 8, 2021
                contact number, 8951051649
                [email protected]
                date, 6 th may
                Google pay Rs 254
                Tabassum M A's [Complaint's author] reply, May 9, 2021
                Bengaluru - Bel Road, No, 117 shop # 1 AEGS layout NEW BEL road Ph: 9513742237, Bangalore

                Order Number K205W62153
                I have done payment

                Refunding the money - Comment #3830565 - Image #0
                Refunding the money - Comment #3830565 - Image #1
                Reply
                I have done the payment

                Refunding the money - Comment #3830569 - Image #0
                Reply
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                  Y
                  yagna sri
                  May 6, 2021
                  Resolved
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                  Resolved

                  Hi team,

                  I ordered food on kfc app on 23april 2021. The payment was successful but order could not be placed for unknown reasons. But I didn't get any messages regarding refund. Please process the refund amount.

                  I have shared the transaction pic also.

                  Kindly do the needful as soon as possible.It already been 14 days
                  +1 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  May 08, 2021
                  KFC India Customer Care's response                   Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
                  May 12, 2021
                  Updated by yagna sri                   The mail id provided "protected]@yum.com" is showing invalid
                  May 12, 2021
                  Updated by yagna sri                   Mail id : yagnasri.[protected]@gmail.com
                  Date : 23 April 2021
                  Order ID : 9f45b071-3ee6-4964-9e24-cf3a479cfba9
                  Transaction ID : A2104232007499034074225
                  Payment method : phone pay.

                  Kindly do the needful as soon as possible.It already been 20 days
                  Verified Support
                  May 13, 2021
                  KFC India Customer Care's response                   Hey Yagna, kindly share all the requested details on [protected]@yum.com. Our team will surely assist you further with your refund.
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                    P
                    Pavan krishna237
                    May 6, 2021
                    Resolved
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                    Resolved

                    Hi, i visited KFC ToliChowki near Indian Oil petrol pump, Hyderabad. I ordered for a mingles bucket and 7up. The Chicken strips and wings were over salted. I asked for a replacement for which they said al the strips and wings are of the same taste and so it will be replaced with a chicken piece (normally comes in a Chicken bucket) . I was a bit unsatisfied but agreed to it...but the given piece was uncooked. The taste was of a roadside and not of KFC authentic one. I complained again for which the lady over there put a blank face. I returned home half stomach paying full bill :(
                    +1 photos
                    Aug 11, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    May 06, 2021
                    Updated by Pavan krishna237                     I need refund for my money as the taste was horrible with high prices. I paid for KFC's taste not for a roadside one
                    Verified Support
                    May 08, 2021
                    KFC India Customer Care's response                     Apologies for the inconvenience caused, Pavan. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We will surely assist you further with your concern.
                    May 14, 2021
                    Updated by Pavan krishna237                     Please provide correct mail ID as the email provided by you is [protected]@yum.com which is invalid
                    Verified Support
                    May 17, 2021
                    KFC India Customer Care's response                     We'd really like to review this, Pavan. Please share your contact number, restaurant details and order ID on [protected]@yum.com, so that our team can get in touch with you regarding the same.
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                      A
                      AllwynSaldanha
                      May 6, 2021
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                      Address: Bhawani Peth, Pune

                      Hi,
                      I am from Pune and I regularly order from KFC specially on Wednesdays.
                      Yesterday I had ordered for 10 pcs bucket and 12 pcs boneless.

                      Sorry to say for the first time in the 10 pcs bucket there were 6 leg pcs and 4 pcs breast which was not cooked upto the mark, I mean upto KFC standards. Instead of juicy it was hard to bite.
                      6 leg pcs was too much for us and didn't expect this from KFC.
                      The order was placed at Kumar Pacific Mall Pune.
                      Request you to kindly look into this at the earliest and advise.
                      Thanks & best regards
                      Allwyn
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Chk No. 92462
                      625317 POS API
                      Amount Rs. 984.00
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                        N
                        Neva Niragha
                        May 6, 2021
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                        Resolved

                        Address: KFC, QRS mall, MG road, Trivandrum

                        I (Neva, Leela Shelters Trivandrum) ordered food on kfc app on 5th may 2021. The payment was successful but order could not be placed for unknown reasons. But I didn't get any messages regarding refund. Please process the refund amount.
                        May 6, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        The amount debited is 634

                        Order could not be placed but money debited - Comment #3830118 - Image #0
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                          B
                          Bharath280
                          May 6, 2021
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                          Address: Mysore

                          I ordered 3 items on 5th May. I made payment of rs.649 through Google pay but order not placed. My money got deducted from my account. So resolve the issue and refund my money as soon as possible. Thank you
                          KFC India customer support has been notified about the posted complaint.
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                            V
                            Vaibhav nraj
                            May 6, 2021
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                            Website: KFC

                            I Odered in kfc app payment is done through Paytm but Order is not taken by app amount is deducted from my account
                            +1 photos
                            KFC India customer support has been notified about the posted complaint.
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                              R
                              Rohit Sarangi
                              May 5, 2021
                              Resolved
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                              Resolved

                              I ordered food from kfc app money got deducted from my account but the order didn't get place. Please check this. My order was worth Rs. 334
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Transaction ID :[protected]
                              Order date: May 5th, 2021
                              Mode of payment: Google Pay UPI
                              Order amount: Rs. 334
                              Please help me out...
                              Reply
                              Hi Rohit, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                N
                                Nilesh Vermas
                                May 5, 2021
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                                I have placed an order from KFC application.I have paid through upi mode.My money got deducted from upi mode but order is not placed.
                                My mobile number-[protected]
                                My email id-verma.[protected]@gmail.com

                                Please refund my money ASAP.

                                Please find the attached screenshot for your reference.
                                +2 photos
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hi Nilesh, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                Reply
                                The issue has been resolved.I got my money.
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                                  M
                                  Mehmooda Hasan
                                  May 5, 2021
                                  Resolved
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                                  Resolved

                                  Address: Ramgopalpet, Secunderabad

                                  On 4th of may 2021, we had ordered hot wings and 5 piece hot and crispy chicken leg bucket.
                                  The chicken was extremely dry and the meat was stale
                                  There were black streaks on every chicken piece we had, and had to throw the majority of it away
                                  We also experienced stomach flu due to the bad quality of your food.
                                  The bill no was 110075
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Mehmooda, this should not have happened. We ensure the right customer experience for all our products. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com and we will look into it.
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                                    Y
                                    Yash2106
                                    May 3, 2021
                                    Resolved
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                                    Resolved

                                    I tried to place an order on 29/04/21 through INB transaction from my SBI account to YUM RESTAURANTS INDIA Pri Yum banking name and the money has been deducted but order was not placed and money has been not refunded.
                                    +1 photos
                                    May 4, 2021
                                    Complaint marked as Resolved 
                                    They have refunded only after the complaint what if the people don't complain is there set to loose money, kfc try to set a rigid system in your payments. This is not the way to do business.
                                    KFC India customer support has been notified about the posted complaint.
                                    View replies
                                    Hey Yash, we'd like to look into your issue. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
                                    Reply
                                    Didn't get what to write on [protected]
                                    Reply
                                    Hello Yash,

                                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                    Regards,
                                    KFC India
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                                      P
                                      Pooja2610
                                      May 1, 2021
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                                      Resolved

                                      I have ordered from KFC app . My amount Rs 463 was debited from account my order not placed. And not received. I want full refund.
                                      +1 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      Hey Pooja, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                                        R
                                        Rajesh Namasivayam
                                        May 1, 2021
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                                        On 1st May 2021, an order placement throught the kfc india app was attempted and failed after payment, but the transaction was complete and the amount was deducted. After this, no information about refund was displayed and the amount is not yet returned.
                                        +1 photos
                                        KFC India customer support has been notified about the posted complaint.
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