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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
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508
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2225
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KFC India reviews & complaints page 59

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K
Kajalsarkar815
Jul 8, 2021
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I have booked one order on 4th July of Rs 883. After complete payment order not success, but till now refund pending. I have order same on that day again payment Cash on delivery. That was success. But 883 rs refund not done after 3 working day also. Please process for same.
+1 photos
KFC India customer support has been notified about the posted complaint.
Jul 10, 2021
Updated by Kajalsarkar815 Still waiting for any response & refund money.
Jul 13, 2021
Updated by Kajalsarkar815 Please process for my refund
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Still waiting for refund. No communication receive for any update on complain.
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    E
    EVIL KID GAMER
    Jul 7, 2021
    Resolved
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    Resolved

    Address: 22-56, Lingampally,kanukunta,hyderabad,telangana

    I have ordered a kfc chicken popcorn
    large one
    it shows that order has receaved our kichen
    but it has not delevered
    Aug 8, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    View replies
    You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.
    Reply
    You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.
    Reply
    Hello,

    Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

    Regards,
    KFC India
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      P
      PULLA RAJ KUMAR
      Jul 7, 2021
      Resolved
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      Resolved

      Address: Hyderabad-Tarnaka

      I have order through Yum restaurant India Pvt.Ltd, but item not received at kindly do the need full.

      Google pay number :[protected]
      Aug 8, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hello,

      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

      Regards,
      KFC India
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        N
        Narayan Karnire
        Jul 7, 2021
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        Today (07th July, 2021) I booked an Order thru Net Banking.
        The funds Rs.385/- have been debited from my bank account.
        I did not receive any confirmation NOR an acknowledgement of my order but the amount is DEBITED.
        For your reference - I have attached the screenshots of the same.

        Is it possible for you to look into this issue and kindly do the refund if possible.

        Thanking you
        Narayan Karnire
        +91 [protected]
        +2 photos
        KFC India customer support has been notified about the posted complaint.
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          P
          pttn
          Jul 7, 2021
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          Address: Flat No 524, 3rd Floor, Paschim Puri, Club Road, Opposite New Born and Child Hospital, New Delhi 110063

          I paid Rs 482.99 via net banking to kfc but didn't not receive the order confirmation. I will appreciate if you refund the money at the earliest
          KFC India customer support has been notified about the posted complaint.
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            G
            Gavinsaviodsouza
            Jul 7, 2021
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            Order placed on kfc app, .money taken via upi gpay, .but now the app is hung whenever I open it and I have not received my order.
            +2 photos
            KFC India customer support has been notified about the posted complaint.
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              R
              Rockk Mountain
              Jul 7, 2021
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              Amount got debited but not refunded .call to customer care informed that within 7 days it will refund still for refunded 10 days ove pathetic customer service
              KFC India customer support has been notified about the posted complaint.
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                S
                Sachin6957@
                Jul 6, 2021
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                Address: Hiranandani Thane

                Have made the payment through Paytm on 29th June 2021 to Kfc Hiranandani Thane the payment was received to the merchant but the order was not place so the merchant inform to make payment through cash ne stated the payment made online will be refunded but still the payment is not refunded it is all most 10 days and more so I kindly request to initiate refund as soon as possible
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hi Sachin,

                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
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                  G
                  Greeshma Chugh
                  Jul 5, 2021
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                  Money deducted and order not received
                  KFC India customer support has been notified about the posted complaint.
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                    S
                    Shafat Ali
                    from Kolkata, West Bengal
                    Jul 5, 2021
                    Resolved
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                    Resolved

                    Address: Topsia, Kolkata, India.

                    On 30.06.2021 I made a payment from Gpay UPI. The payment was successful, but order wasn't placed. I have emailed to your customer care, First two days they replied to my email, but now they are ignoring my messages. I used KFC Mobile app for placing my order, which never happened because money got debited but the order was not placed.

                    Today its 05.07.2021, I don't know, how many days I need to wait for my refund or I guess I'm not getting back my hard earned money.
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 06, 2021
                    KFC India Customer Care's response                     Hi Shafat, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                      D
                      Ddutta21
                      Jul 4, 2021
                      Resolved
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                      Resolved

                      Address: Barasat, Kolkata

                      I have ordered 1 FRIES-MEDIUM, 1 RICE-BOWL, 1 CHICKEN POPCORN AND amounting Rs. 234.00. Money has been debited from Paytm account on 8:20:33 pm vide Order ID[protected], but no food item has been delivered. I have called KFC number [protected], but to my utmost surprise it is found switched off. I need refund refund of Rs. 234.00.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 06, 2021
                      KFC India Customer Care's response                       Hey, apologies for the inconvenience caused. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely assist you further with your concern.
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                        R
                        Rockk Mountain
                        Jul 3, 2021
                        Resolved
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                        Resolved

                        Address: Mysore

                        Amount got debited 434 but still amount not returned
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                          T
                          tusshar jha
                          from Imphal, Manipur
                          Jul 3, 2021
                          Resolved
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                          Resolved

                          Address: Janakpuri, delhi
                          Website: online.kfc.co.in Web results Order Online for KFC Fried Chicken Bucket Home Delivery or ...

                          I ordered food from the KFC app. Made the payment via phonepe. But even after deducting the payment, the food was not ordered. It's been more than a week but they Haven't refunded my payment as well. I complained about it to the customer care as well but they aren't helping either.
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 05, 2021
                          KFC India Customer Care's response                           Hi Tusshar, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                            M
                            Mehali Acharyya Ghosh
                            Jul 2, 2021
                            Resolved
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                            Resolved

                            I placed an order of 628.10 on july 2nd, my money was deducted but order not placed
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hi Mehali, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                              F
                              Fatma Asad
                              Jun 30, 2021
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                              Address: 88/279 Chaman ganj Kanpur

                              Today 30 June 2021 I placed an order online for Kfc delivery at 9:15 pm I have paid Rs 1313 from my paytm wallet to “Sapphire food India private ltd. but order is not placed.
                              +2 photos
                              KFC India customer support has been notified about the posted complaint.
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                                R
                                reshikag
                                Jun 30, 2021
                                Resolved
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                                Resolved

                                Address: KFC, Survey No 8, GF & 1st Floor Tumkur Rd, Jalahalli Cross, Chokkasandra, T. Dasarahalli, Bengaluru, Karnataka 560057

                                Order was placed and payment was done FOR 459. received a dispatched message. but no call or message after that. tried calling the store but nobody responded. the app just shows the store is preparing the order from more than an hour. order number is K233W64552.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Allow us to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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                                  G
                                  Ghugtyalka
                                  Jun 30, 2021
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                                  Resolved

                                  Address: 79/12 U block Phase 3

                                  I ordered from KFC and they have taken it later on called and informed they cannot deliver it . Very bad service and not even cooperative,

                                  Order number 363W24185.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hey, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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                                    J
                                    Jeeshnav Balaji
                                    Jun 30, 2021
                                    Resolved
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                                    Resolved

                                    Order not delivered and not picking up

                                    I have ordered in kfc app and I got the order id. After sometime I got dispatched message as follows.
                                    Finger lickin' goodness is on its way! Your KFC Order No. K164W58975 has been dispatched and will be delivered to you shortly.

                                    But no order delivered, and I have tried contacting KFC customer care they are not answering. It is telling all are busy and disconnecting the call....
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                                    bishwa41
                                    Jun 26, 2021
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                                    I was trying to order online from official KFC Website: https://online.kfc.co.in and added my items into my cart. After that i made the payment of INR 554 through Google Pay and the UPI transaction id is[protected] on 26/06/2021 at 02:52PM. After making the successful payment it shows something went wrong so order can't be placed. Fine i understood some technical issue might happen but atleast show the history in recent transaction/order tab. What about my hard earned 554 bucks. KYC you should must refund the amount into the same account from which i have paid.
                                    +1 photos
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                                      L
                                      laksh.nanwani
                                      Jun 26, 2021
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                                      I paid via Gpay and was successful, but it didn't register at KFC app
                                      +1 photos
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