KFC India Complaints & Reviews

I ordered food from the KFC app. Made the payment via phonepe. But even after deducting the payment, the food was not ordered. It's been more than a week but they Haven't refunded my payment as well. I complained about it to the customer care as well but they aren't helping either.

I placed an order of 628.10 on july 2nd, my money was deducted but order not placed

Today 30 June 2021 I placed an order online for Kfc delivery at 9:15 pm I have paid Rs 1313 from my paytm wallet to “Sapphire food India private ltd. but order is not placed.

Order was placed and payment was done FOR 459. received a dispatched message. but no call or message after that. tried calling the store but nobody responded. the app just shows the store is preparing the order from more than an hour. order number is K233W64552.

I ordered from KFC and they have taken it later on called and informed they cannot deliver it . Very bad service and not even cooperative,

Order number 363W24185.

I have ordered in kfc app and I got the order id. After sometime I got dispatched message as follows.
Finger lickin' goodness is on its way! Your KFC Order No. K164W58975 has been dispatched and will be delivered to you shortly.

But no order delivered, and I have tried contacting KFC customer care they are not answering. It is telling all are busy and disconnecting the call....

I was trying to order online from official KFC Website: https://online.kfc.co.in and added my items into my cart. After that i made the payment of INR 554 through Google Pay and the UPI transaction id is[protected] on 26/06/2021 at 02:52PM. After making the successful payment it shows something went wrong so order can't be placed. Fine i understood some technical issue might happen but atleast show the history in recent transaction/order tab. What about my hard earned 554 bucks. KYC you should must refund the amount into the same account from which i have paid.

I paid via Gpay and was successful, but it didn't register at KFC app

On 11 june 2021 I placed order from kfc. Money deducted from my account but order couldn’t confirmed.
Please refund mu money

Order not yet received

Hot and crispy chicken, hot wings and chicken strips were smelling bad and tasting bad

I ordered 2 units of 6 pieces of boneless strips through kfc app and paid via paytm but no order received. Details of order not showing in app. Paytm order id is[protected].

Name Ashish Bhawani
Mob [protected]
Email id [protected]@gmail.com...

We have order on 17/06/21 at 8:45pm
And got notice that your order will be ready in 10 min and after that got mail that your take away will be at 8:58
We reached there before time we have waited there for 1 hour after 1 hour your person is calling and even lieing that he is calling us we are there in range even excepted my personal call
When I told him that he is saying to me ok I will give you complimentary popcorn don't complaint about me we have not except his offer I told him what ever I have ordered I only want that even I told when he reached to me let me check he was given the packet to me and gone and as expected from my order there was 1 burger missing I have ordered for 5 classic burger and 1 large popcorn and 1 zinger burger got free by using coupon code so I would be receiving 6 burger 1 popcorn but I got 4 burger and 1 popcorn this is not good kindly check this out now who is going to pay for my loss you guys have to understand that each and every penny is worth even last time also I have faced the same problem last time we have got missing in zinger box and even complaint about that than the person contacted shreekant and number is [protected] today even I call him when we reached there and they told you have to order online then we have noticed that may be this person and today person they both are taking advantage of people why because all things was strated after calling him my order no is - N6470D[protected]

I ordered Wednesday Bucket yesterday. But along with the fried chicken, the KFC employees also decided to reward me with some of his hair inside the chicken piece. It was in-between the crispy coating and chicken layer. At this time of covid, where KFC is bragging about double safety and high-class hygiene. I did not find any hygiene in sending hair along with KFC chicken. The employee preparing it must have not followed the precautions and covered his hair. Being a very regular customer of KFC, this was a highly disgusting experience. To find hair in food is absolutely terrible. I didn't pay for such hygienic food. KFC is not following its so-called safety rules while preparing our orders. They are terribly preparing food with no safety precautions. I tried calling customer care, I was on the line for more than 60 minutes then the line disconnected and whenever I tried the next time, it didn't work. This is a crisis. The restaurant is serving hair with food and customer care is being negligent about the work they have to perform. KFC has risked my life with such unhygienic practice. And it is risking others life too in this pandemic by not following any precautions. Kindly resolve my issue. I expect a refund or any compensation for the terrible experience I have had. Being a very regular customer, this was a disappointment!

Today I had ordered in kfc. I ordered 5 pieces with 2 dippers but they did not give dippers they only gave pieces. Next time onwards I don't want like this behavior u should be responsible, we will order by thinking that it is good but today I knew that not all companies are good. Please improve it.

Thank you.

PAYMENT DONE SUCCESSFULLY, BUT ORDER DIDN’T GET PLACED.
Mob: [protected]
Date of Incident: Jun 17, 2021 12:45 PM IST
UPI transaction ID:[protected]
Payment deducted. No signs of order.

Item not delivered Not canceled but amount debited from my account not refund also please solve isssue and please refund my money.

On 09.06.2021 I have placed an order through KFC app. The amount of Rs 633 was deducted from my card. But the order was not confirmed. Since then, I have called the customer care number 5 times. Every time they are telling me that you will receive a call in 15 to 20 mins to know your refund status. Till now I did not get any such call from them. It's very disappointing being a regular customer of KFC .

Found fungus in burger and was sick the whole night.

On 8 june 2021 I was ordering from anisabad patna kfc store and made a successful payment by phonepe but order didn't placed.

It's been more than 7 days i talked several time on helpline number, neither they are responding well nor refunded.

Kindly help

My contant number [protected]
Name sanjeet kumar

Kindly refund it soon. I am attaching screenshot of transaction page of phonpe payment.

Thanku