KFC India Complaints & Reviews

I ordered from KFC and they have taken it later on called and informed they cannot deliver it . Very bad service and not even cooperative,

Order number 363W24185.

I have ordered in kfc app and I got the order id. After sometime I got dispatched message as follows.
Finger lickin' goodness is on its way! Your KFC Order No. K164W58975 has been dispatched and will be delivered to you shortly.

But no order delivered, and I have tried contacting KFC customer care they are not answering. It is telling all are busy and disconnecting the call....

I was trying to order online from official KFC Website: https://online.kfc.co.in and added my items into my cart. After that i made the payment of INR 554 through Google Pay and the UPI transaction id is[protected] on 26/06/2021 at 02:52PM. After making the successful payment it shows something went wrong so order can't be placed. Fine i understood some technical issue might happen but atleast show the history in recent transaction/order tab. What about my hard earned 554 bucks. KYC you should must refund the amount into the same account from which i have paid.

I paid via Gpay and was successful, but it didn't register at KFC app

On 11 june 2021 I placed order from kfc. Money deducted from my account but order couldn’t confirmed.
Please refund mu money

Order not yet received

Hot and crispy chicken, hot wings and chicken strips were smelling bad and tasting bad

I ordered 2 units of 6 pieces of boneless strips through kfc app and paid via paytm but no order received. Details of order not showing in app. Paytm order id is[protected].

Name Ashish Bhawani
Mob [protected]
Email id [protected]@gmail.com...

We have order on 17/06/21 at 8:45pm
And got notice that your order will be ready in 10 min and after that got mail that your take away will be at 8:58
We reached there before time we have waited there for 1 hour after 1 hour your person is calling and even lieing that he is calling us we are there in range even excepted my personal call
When I told him that he is saying to me ok I will give you complimentary popcorn don't complaint about me we have not except his offer I told him what ever I have ordered I only want that even I told when he reached to me let me check he was given the packet to me and gone and as expected from my order there was 1 burger missing I have ordered for 5 classic burger and 1 large popcorn and 1 zinger burger got free by using coupon code so I would be receiving 6 burger 1 popcorn but I got 4 burger and 1 popcorn this is not good kindly check this out now who is going to pay for my loss you guys have to understand that each and every penny is worth even last time also I have faced the same problem last time we have got missing in zinger box and even complaint about that than the person contacted shreekant and number is [protected] today even I call him when we reached there and they told you have to order online then we have noticed that may be this person and today person they both are taking advantage of people why because all things was strated after calling him my order no is - N6470D[protected]

I ordered Wednesday Bucket yesterday. But along with the fried chicken, the KFC employees also decided to reward me with some of his hair inside the chicken piece. It was in-between the crispy coating and chicken layer. At this time of covid, where KFC is bragging about double safety and high-class hygiene. I did not find any hygiene in sending hair along with KFC chicken. The employee preparing it must have not followed the precautions and covered his hair. Being a very regular customer of KFC, this was a highly disgusting experience. To find hair in food is absolutely terrible. I didn't pay for such hygienic food. KFC is not following its so-called safety rules while preparing our orders. They are terribly preparing food with no safety precautions. I tried calling customer care, I was on the line for more than 60 minutes then the line disconnected and whenever I tried the next time, it didn't work. This is a crisis. The restaurant is serving hair with food and customer care is being negligent about the work they have to perform. KFC has risked my life with such unhygienic practice. And it is risking others life too in this pandemic by not following any precautions. Kindly resolve my issue. I expect a refund or any compensation for the terrible experience I have had. Being a very regular customer, this was a disappointment!

Today I had ordered in kfc. I ordered 5 pieces with 2 dippers but they did not give dippers they only gave pieces. Next time onwards I don't want like this behavior u should be responsible, we will order by thinking that it is good but today I knew that not all companies are good. Please improve it.

Thank you.

PAYMENT DONE SUCCESSFULLY, BUT ORDER DIDN’T GET PLACED.
Mob: [protected]
Date of Incident: Jun 17, 2021 12:45 PM IST
UPI transaction ID:[protected]
Payment deducted. No signs of order.

Item not delivered Not canceled but amount debited from my account not refund also please solve isssue and please refund my money.

On 09.06.2021 I have placed an order through KFC app. The amount of Rs 633 was deducted from my card. But the order was not confirmed. Since then, I have called the customer care number 5 times. Every time they are telling me that you will receive a call in 15 to 20 mins to know your refund status. Till now I did not get any such call from them. It's very disappointing being a regular customer of KFC .

Found fungus in burger and was sick the whole night.

On 8 june 2021 I was ordering from anisabad patna kfc store and made a successful payment by phonepe but order didn't placed.

It's been more than 7 days i talked several time on helpline number, neither they are responding well nor refunded.

Kindly help

My contant number [protected]
Name sanjeet kumar

Kindly refund it soon. I am attaching screenshot of transaction page of phonpe payment.

Thanku

On May 15, I initiated an order with the Kalkaji, Delhi, branch of KFC. While the money (Rs553) was deducted, the order was not placed. When I spoke to the customer guys, I was told the refund will take a 2-5 days. Since then, I've spoken to about 5 customer executives who assured me of prompt refund. They all said I need not worry and that my refund will come through. One of them even shared an image of a computer screen on which my refund details. It's now more than 30 days and I'm yet to receive my refund. This is unacceptable. According to the company, it should take not more than 5 working days for a refund. It's over 30 days now. Clearly this is corporate fraud. I wish to escalate the matter to higher authority.

Ordered 6 Pcs of Boneless Chicken Strips, Two Large Fries, Two Veg Burgers as Take away at The Walk, Hiranandani Estate - Thane. After reaching Home I found one burger missing. Upon lodging a complaint, they sent whole order as compliments which I don't appreciate while they failed to deliver the first burger in the earlier order which was paid. Moreover, this is the 4th or 5th time I have been complaining about for the same store. I also find the store crowded with customers without maintaining any social distance, some of them not wearing masks while being in queue, kids without masks coughing, restricted seats for social distancing as per 50% occupancy rule were all taken & staff was least bothered about it. All they were happy about was they are having more business than a last week.
I have spoken to the Area Manager Mr. Saleem Kumbhar & The Operations Manager Ms. Sharmishta & found it won't bring any changes despite recurrence of any such problems. All they are bothered about is the turnover & not the quality of services they are supposed to render.

SIR...,

Today[protected] i ordered food from KFC through online delivery (swiggy).. Received food on proper time.. but the food was not hygiene.. i got chicken feather from the food...I feel too much irritating. for doing this type of non hygienic food preparation.. we bought food from KFC because of trust...but this kind of activity is disgusting for us... i attached the proof with bill.

There was no lettuce in the chicken classic zinger. The rice in the rice bowls was very bland without any spices. There was not enough mayonnaise in the zingers.