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KFC India Complaints & Reviews

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Updated: Dec 17, 2025
Complaints 2757
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510
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2247
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KFC India reviews & complaints page 62

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F
Faizal5337
Jun 13, 2021
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Address: KFC STORE, Devyani international, Door no 1 , QRS mall square, mahatma gandhi road, opp raymond showroom, statue, thiruvananthapuram-695001

SIR...,

Today[protected] i ordered food from KFC through online delivery (swiggy).. Received food on proper time.. but the food was not hygiene.. i got chicken feather from the food...I feel too much irritating. for doing this type of non hygienic food preparation.. we bought food from KFC because of trust...but this kind of activity is disgusting for us... i attached the proof with bill.
+3 photos
Aug 12, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2021
KFC India Customer Care's response Hello,

Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India
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    Lalitha Anjani Devi
    Jun 13, 2021
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    Resolved

    Address: Devyani international ltd. Vinayagar Vijhala Square, RTac Complex Asilmetta Visakhapatnam

    There was no lettuce in the chicken classic zinger. The rice in the rice bowls was very bland without any spices. There was not enough mayonnaise in the zingers.
    Aug 5, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    View replies
    Hi Lalitha, this should not have happened. We ensure the right customer experience for all our products. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com and we will look into it.
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      Aparna TA
      Jun 12, 2021
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      I ordered the food through KFC website and I received the parcel after more than an hour late . I had to make a call and enquire regarding the order after which they responded.
      KFC India customer support has been notified about the posted complaint.
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        S
        Samreen123
        Jun 11, 2021
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        I ordered twice from kfc app on 30th may and 6th june 2021 and both the time my money got debited when i paid from google pay but order got canceled .
        I am so frustrated as you customer service is horrible, they are not responding properly and even not giving me any solution
        I want my money back at any condition
        KFC India customer support has been notified about the posted complaint.
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          S
          Swarnim99
          Jun 10, 2021
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          Address: Park Centra Building Sec-30

          Had placed an order on 9.6.21 and payment was accepted by the bill desk but once the order was not delivered I checked with customer care and got to know no order has been placed after that I wanted to write an email to yumrestaurantindia.[protected]@hd to find the disputes but the email id they mentioned is incorrect.
          KFC India customer support has been notified about the posted complaint.
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            K
            Keerthana817
            Jun 9, 2021
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            Resolved

            I ordered through KFC app and i was done with my payment through google pay, but when i came to the app after completing my payment process it shows that i have not placed any order. The only evidence i have is my gpay transaction id
            Aug 5, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hi Keerthana, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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              V
              Vijayyyy
              Jun 8, 2021
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              Resolved

              Address: Hyderabad , banjarahills
              Website: KFC

              I’ve ordered on 5th June through kfc app in which I received only 2 items some items are missing and I didn’t get refund also ...
              +1 photos
              Aug 12, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              Jun 19, 2021
              KFC India Customer Care's response               Hello,

              Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

              Regards,
              KFC India
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                A
                Abby7777
                Jun 8, 2021
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                Resolved

                Address: Kfc bhubneshwar

                I have ordered through KFC app amounting Rs 634 and given the money through INB.My money got deducted but order is not successful & problem is that there is no details about that failed that order anywhere in the app.
                Only details I have is the bank statement in which Rs 634 is debited.
                Because I am in need that thats why i have again ordered a same thing with same amount but in COD. Which got fulfilled.
                +1 photos
                Aug 12, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                Verified Support
                Jun 19, 2021
                KFC India Customer Care's response                 Hello,

                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
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                  N
                  Niyopiro
                  Jun 7, 2021
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                  Resolved

                  Address: C21 malhar mega mall, indore

                  You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.
                  +3 photos
                  Jun 19, 2021
                  Complaint marked as Resolved 
                  .
                  KFC India customer support has been notified about the posted complaint.
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                    M
                    Maharshi Kantharia
                    Jun 6, 2021
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                    Resolved

                    Address: L P Savani road, Pal, Surat, Gujarat

                    I order a burger as a take away, and was given a burger with no bottom bun.
                    The burger was not prepared well with no sauce and stuffing.
                    +1 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 19, 2021
                    KFC India Customer Care's response                     Hello,

                    Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                    Regards,
                    KFC India
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                      N
                      Nickita Dhingra
                      Jun 4, 2021
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                      I ordered rice duo meal from kfc app And paid using paytm at 10.01pm . I haven’t received any confirmation mail or message from kfc app and the amount was debited from my paytm
                      Pls look into the matter and initiate my refund immediately
                      KFC India customer support has been notified about the posted complaint.
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                        A
                        Arjun Deshmukh
                        Jun 4, 2021
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                        Address: Nashik

                        I had ordered a total sum of Rs 350. The money was debited but the order was not placed. A email saying that the refund will be initiated was sent to my email id. But it has been more than a week now, still the money has not been refunded.
                        The transaction id is[protected]
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hello Arjun,

                        We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                        Regards,
                        KFC India
                        Reply
                        I have ordered on May 20th and cancelled my order.But still l have not refunded my amount
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                          S
                          Sunil 5
                          Jun 3, 2021
                          Resolved
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                          Resolved

                          Address: Plots no 333 near j k bank cheema chowk ludhiana

                          Bad Smell coffee mouse cake .
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          View replies
                          Hello,

                          Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                          Regards,
                          KFC India
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                            S
                            Sak96
                            Jun 3, 2021
                            Resolved
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                            Resolved

                            My take away order was delayed more than 45 minutes
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hello,

                            Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

                            Regards,
                            KFC India
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                              N
                              Nityananda Mukherjee
                              from New Delhi, Delhi
                              Jun 3, 2021
                              Resolved
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                              Resolved

                              Address: Delhi

                              Hi

                              Order was placed via kfc app

                              Amount Rs 1002 was Debited via amazon pay/sbi, no Order was Placed
                              my Phone No is 98**86**30
                              Jun 4, 2021
                              Complaint marked as Resolved 
                              Local Outlet of KFC called me up as i gave negative feedback. Amount was credited back in 12 hours. Thanks to KFC Delhi local Unit
                              KFC India customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 04, 2021
                              KFC India Customer Care's response                               Hi,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
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                                A
                                Akhil Sharann
                                Jun 3, 2021
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                                Resolved

                                I ordered kfc near my locality on kfc app and I was trying to pay with my card suddenly the app toldeme your payment declined and will be refunded within 10 days but now its almost a month
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hello,

                                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                Regards,
                                KFC India
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                                  S
                                  Somita Mayengbam
                                  Jun 2, 2021
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                                  Address: Imphal

                                  I ve placed my order and money got deducted from my phonepe but my order is not placed .. will I get my refund ??
                                  +1 photos
                                  KFC India customer support has been notified about the posted complaint.
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                                    S
                                    spadhi
                                    May 30, 2021
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                                    Resolved

                                    Hello,
                                    I paid Rs.1, 142/- via online website https://online.kfc.co.in/ and never got any order confirmation whereas money got debited from my Bank a/c.

                                    And over that Phone Number in Contact Us page is unreachable.

                                    What's wrong with KFC??
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 31, 2021
                                    KFC India Customer Care's response                                     Hi,

                                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                    Regards,
                                    KFC India
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                                      M
                                      Meghnaghosh
                                      May 28, 2021
                                      Resolved
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                                      Resolved

                                      I have made the full payment via online just now from the kfc app but still no order was placed. I want my refund or I want the order to be placed.
                                      +1 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 28, 2021
                                      KFC India Customer Care's response                                       Hi Meghna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                        M
                                        muthalagu pandi
                                        May 28, 2021
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                                        Resolved

                                        Reg payment failed

                                        Address: Chennai porur

                                        Hi,
                                        I have placed my order on may 8th of 2021 in KFC porur branch
                                        My payment was failed but amount was debited and I have made payment via phone Pe
                                        When I contacted my bank, they were telling amount was transferred successfully but when I called merchant amount was not transferred
                                        Finally I made a track of merchant account with the help of phone pe,
                                        They confirmed with merchant that my order was successfully...
                                        +1 photos
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