Kissht Complaints & Reviews

Jan 03, 2020

Kissht Customer Care's response Dear Rajendra,

Thank you for raising your concern to us.

We regret to inform you that we are unable to view your account details.

We request you to kindly share your registered mobile number on [protected]@kissht.com so that we can check and escalate it.

We look forward to a favorable reply.
Thank You!

Jan 03, 2020

Kissht Customer Care's response Dear Sir/Madam,

Thank you for raising your concern to us.

We regret to inform you that we are unable to view your account details.

We request you to kindly share your registered mobile number on [protected]@kissht.com so that we can check and escalate it.

We look forward to a favorable reply.
Thank You!

Jan 02, 2020

Kissht Customer Care's response Dear Chandan,

Thank you for sharing your CIBIL report with us.

As we can check, you have applied for Flipkart cardless credit or enquired for the cardless credit offer and we are the finance partner for that offer.

This is the reason loan entry has been updated in your CIBIL report by the name of Si Creva capital.

For more clarification, we suggest you to kindly reach us on [protected]@kissht.com
Thank You!

Jan 16, 2020

Kissht Customer Care's response Dear Ashok,

The reason for you receiving a call is that a particular loan customer must have given your number by mistake as a reference person's contact while taking the loan.

As you claim to be not related to the customer, we provide our sincere apologies for calling your number.

Meanwhile, it is not possible for us to trace the loan account by this details. Once we get the loan details OR registered mobile number of the customer, we will instruct our team to not call you for that respective loan. Being said that we request you to kindly take the loan details (loan id OR contact number of customer) from the calling executive if you again receive a call from the executive and then just pass on those details immediately to us on email to [protected]@kissht.com / [protected]@kissht.com. As soon as we receive the customer's details, we will immediately stop all calls being made to your number for the said loan account.

Thank you for your cooperation and patience.

Dec 28, 2019

Kissht Customer Care's response Dear Gurram,

Thank you for sharing the information with us.

we want you to know that delayed or non-repayment of loan affects the CIBIL score of the customer.

This makes it difficult for the customer to get loan approvals in the future. Therefore, it is recommended that the customers do not default on their payment and maintain a healthy credit score.

A healthy credit score has a lot of benefits such as low-interest rates, high approval amount, easy and quick approval process, etc.

As per your confirmation, you supposed to make repayment on[protected] but we have not received your payment yet.

We request you to kindly make the payment as soon as possible to avoid any credit issues.

Once you will make the payment then kindly confirm the same on [protected]@kissht.com so that we can update it.
Awaiting your favorable reply.
Thank You!

Dec 23, 2019

Kissht Customer Care's response Dear Sir/Madam,

Please accept our heartfelt apologies for the inconvenience caused to you.

Kindly send us your registered contact details on [protected]@kissht.com so that we can get an in-depth understanding of your case.

Awaiting your response.
Team Kissht!

Dec 23, 2019

Kissht Customer Care's response Dear Santhosh,

Please accept our sincere apology for the inconvenience caused to you.

We regret to inform you that we are unable to view your contact details.

Kindly send us your registered contact details on [protected]@kissht.com so that we can get an in-depth understanding of your case.
Awaiting your reply.

Dec 23, 2019

Kissht Customer Care's response Dear Tanu,

Sorry for the inconvenience caused to you.

We would like to inform you that your repayment has been updated in the system.

Thank you for your patience and support.
We hope to serve you in the future again.
Team Kissht!

Dec 23, 2019

Kissht Customer Care's response Dear Abhay,

Sorry for the inconvenience caused to you.

We regret to inform you that we are unable to view your account details.

We request you to kindly help us with your registered contact details on [protected]@kissht.com with your complete query so that we can check and assist you with a quick resolution.

Awaiting your response.
Team Kissht!

Dec 20, 2019

Kissht Customer Care's response Dear Sir/Madam,

Sorry for the inconvenience caused to you.

We have not received any payment from the above customer.

We have received the confirmation that we have not received any payment from the above shared UTR number[protected].

Kindly raise a chargeback to the bank as might be payment would get stuck at payment gateway.

Also, we request you to kindly share your till date bank statement so that we can again cross-check.

Awaiting your favorable reply.
Thank You!

Dec 20, 2019

Kissht Customer Care's response Dear Swasthik,

We regret for the inconvenience caused to you.

Necessary action has been taken against the employee.

we want you to know that delayed or non-repayment of loan affects the CIBIL score of the customer.

This makes it difficult for the customer to get loan approvals in the future.

Therefore, it is recommended that the customers do not default on their payment and maintain a healthy credit score. A healthy credit score has a lot of benefits such as low-interest rates, high approval amount, easy and quick approval process, etc.

We suggest you to kindly make the repayment as soon as possible to avoid any CIBIL issue.

Do feel free to get in touch with us at [protected]@kissht.com in case you need further clarification about the same. Thank you!

Dec 20, 2019

Kissht Customer Care's response Dear Rameshwar,

Thank you for raising your concern to us.

We regret to inform you that we are unable to find any transaction details.

We request you to kindly share your registered mobile number on [protected]@kissht.com with the proper bank statement so that we can check with our payment team and get back to you with a resolution.

Awaiting your favorable reply.
Thank You!

Dec 17, 2019

Kissht Customer Care's response Dear Sir/Madam,

Sorry for the inconvenience caused to you.

As per our system record, we have not received your payment yet.

We request you to kindly share the proper bank statement with the UTR number on [protected]@kissht.com so that we can check with our payment team and update it.

Awaiting your favorable reply.
Team Kissht!

Dec 13, 2019

Kissht Customer Care's response Dear Riyaz,

Please accept our sincere apologies for the inconvenience caused to you.

We have listened to the call recordings and it is strictly not acceptable for any caller to use any kind of inappropriate language while speaking to the customer.

Being said that, we request you to accept our sincere apologies in this matter. The said executive has been clearly briefed on this whole incident and has been issued a warning letter to this effect.

Meanwhile, we want to inform you that we have received your repayment amount and the same has been updated in the system but your late fees charges are still pending.

We request you to kindly make the payment of your dues charges so that we can update it.

While we have received the EMI and said charges from you, we do care about the negative impact that late payment can have on your credit profile. Because, if your Credit Score falls due to frequent late payments, then in the future when you need more loans, you may find it a bit difficult to get the same, as every lending institution relies on the customer’s credit profile before disbursing the loan.

We will do our best to ensure that you do not face such experience from our collection callers in the future and also request you to pay your repayment amount on time so that you can maintain a healthy track record and become eligible for more loans in the future.

We look forward to our continued relationship.

Dec 04, 2019

Kissht Customer Care's response Dear Sir/Madam,

As per the screenshot shared by you on our email id, your payment has been stuck at your bank's payment gateway and it is not received at our end. It is clearly mentioned in the message that there is an issue with bank server.

You have to contact your bank or else kindly raise a chargeback dispute to get your payment release.

For more clarification, you can reach us on [protected]@kissht.com.
Thank You!

Dec 04, 2019

Kissht Customer Care's response Dear Sir/Madam,

Sorry for the inconvenience caused to you.

Being a genuine company, Kissht keeps the transparency between the user and the application so the details such as interest rates, processing fees, disbursal amount, repayment amount, etc. are shared with the customer before disbursal. The amount is disbursed when the customer accepts the offer by clicking on the "Confirm And Continue/GET THE MONEY" button.

In your case, we have shared the details of your line of credit and after that, we had given you the option to add bank details.

We suggest you to kindly make the payment so that we can close it.

For more clarification, reach us on [protected]@kissht.com.
Thank You!

Dec 04, 2019

Kissht Customer Care's response Dear Sir/Madam,

Please accept our sincere apology for the inconvenience caused to you.

Please be informed that we transfer the money only when you confirm the offer by clicking on the "GET MONEY NOW" button. To close this loan, you can repay the amount from the Kissht app itself. Thank you!

As per the current status, your loan has been closed.

For more clarification, you can reach us on [protected]@kissht.com
Thank You!

Dec 04, 2019

Kissht Customer Care's response Dear Sir/Madam,

Sorry for the inconvenience caused to you.

Being a genuine company, Kissht keeps the transparency between the user and the application so the details such as interest rates, processing fees, disbursal amount, repayment amount, etc. are shared with the customer before disbursal. The amount is disbursed when the customer accepts the offer by clicking on the "Confirm And Continue/GET THE MONEY" button.

We suggest you to kindly make the payment of your remaining amount so that we can close your line of credit.

For more clarification, reach us on [protected]@kissht.com
Thank You!

Dec 04, 2019

Kissht Customer Care's response Dear Sir/Madam,

We sincerely apologized for the inconvenience caused to you.

We are unable to find your loan details.
We request you to kindly share your registered contact details on [protected]@kissht.com so that we can check and take the necessary action against this.

We look forward to a favorable reply.

Dec 04, 2019

Kissht Customer Care's response Dear Sir/Madam,

Sorry for the inconvenience caused to you.

As per the current status, payment has been updated and the loan has been closed now.

For further information, reach us on [protected]@kissht.com
Thank You!