Kissht Complaints & Reviews

Oct 30, 2019

Kissht Customer Care's response Dear Mr. Dubey,

We want you to know that we disburse the money to our customers only when we receive their confirmation. The offer is confirmed when you click on the "GET MONEY NOW" tab. The details displayed on your mobile screen consist of detailed information about your application i.e., approved amount, disbursal amount, repayment amount, interest rates, processing fees, tenure, etc.

To help us clarify the same to you in a better way, we request you to write us at [protected]@kissht.com with your credentials.

Thank you!

Oct 25, 2019

Kissht Customer Care's response Dear Aman,

Sorry for the inconvenience caused to you.

We are unable to view your contact details.

We suggest you to kindly share your registered contact details on [protected]@kissht.com so that we can check and assist you with the best possible resolution.

Thanks for your support and co-operation.
Team Kissht.

Oct 25, 2019

Kissht Customer Care's response Dear Sir/Madam,

We are sorry to know about your experience with us.

As per our system record, we had submitted your ECS to the bank on 05/10/2019 for the auto-debit process but it got bounced due to insufficient funds.

This is the reason late fees charges and bounce charges have been added to your account for both the loans.

Our team was trying to get in touch with you from a long time but there was no response from your side.

Kindly note that since your number is not reachable/not responding/switched off most of the time, our collection team has to finally call to your known contacts. Our team acquired these contacts during the field visits and the only intention behind calling them is that we want them to pass on the EMI reminder message to you for repayment of your outstanding amount because we do not want your CIBIL to be adversely affected due to late payments.

We suggest you to kindly make the payment of your remaining amount so that we can update your application.

Thank you for your co-operation and support.
Team Kissht.

Oct 25, 2019

Kissht Customer Care's response Dear Mr. Vichare,

Being said that, we request you to accept our sincere apologies in this matter. The said executive has been clearly briefed on this whole incident and has been issued a warning to this effect.

Meanwhile, we have also observed that you have now paid the outstanding amount as well as the respective late fees and your loan has been Closed. We thank you for making these payments.

While we have received the EMI and said charges from you, we do care about the negative impact that late payment can have on your credit profile. Because, if your Credit Score falls due to frequent late payments, then in the future when you need more loans, you may find it a bit difficult to get the same, as every lending institution relies on the customer’s credit profile before disbursing the loan.

We will do our best to ensure that you do not face such experience from our collection callers in future and also request you to always ensure to pay your outstanding amount on or before the due date so that you can maintain a healthy track record and become eligible for more loans in future.

We look forward to our continued relationship.

Oct 19, 2019

Kissht Customer Care's response it is strictly not acceptable for any caller to use any kind of inappropriate language while speaking to the customer. Even if the customer is using any such language it is the duty of the caller to not resort to any such practices.

Being said that, we request you to accept our sincere apologies in this matter. The said executive has been clearly briefed on this whole incident and has been issued a warning letter to this effect.

While we have received the EMI and said charges from you, we do care about the negative impact that late payment can have on your credit profile. Because, if your Credit Score falls due to frequent late payments, then in the future when you need more loans, you may find it a bit difficult to get the same, as every lending institution relies on the customer’s credit profile before disbursing the loan.

We will do our best to ensure that you do not face such experience from our collection callers in the future and also request you to pay your upcoming EMI’s on the 5th of every month so that you can maintain a healthy track record and become eligible for more loans in future.

We look forward to our continued relationship.

Nov 08, 2019

Kissht Customer Care's response Dear Mr. Biswas,

We have addressed your concern and taken the necessary action on the same.

The resolution for your complaint has been sent on your email id. I request you to kindly check your email. Thank you for getting in touch with us.

Oct 12, 2019

Kissht Customer Care's response Dear Mr. Guptha,

We sincerely apologized for the inconvenience caused to you.

As per the current status, your amount has been already disbursed from our side.

Request you to kindly give the confirmation on [protected]@kissht.com whether you have received the amount or not so that we can escalate it further.

We look forward to a favorable reply.

Oct 19, 2019

Kissht Customer Care's response Dear Sir/Madam,

Sorry for the inconvenience caused to you.

We regret to inform you that we are unable to find your account details.

We request you to kindly share your registered contact details on [protected]@kissht.com so that we can check and assist you further.

Thank you for your co-operation and support.
Team Kissht.

Oct 06, 2019

Kissht Customer Care's response Dear VASHUM,

Sorry for the inconvenience caused to you.

It might be due to heavy flow, your call was not get connected.

As per the current status, your application has been denied due to the internal policy, you can try to apply for the loan after 3 months as our system keeps updating the eligibility after 3 months.

We have initiated your refund via the original mode of the payment from which you had paid to us.

And the amount will get credit to your account within 5-7 working days.

Kindly suggest if the information shared above is sufficient & if you need any further assistance. We will be happy to assist you.
Thank you

Sep 27, 2019

Kissht Customer Care's response Dear Sir/Madam,

Thank you for sharing your concern with us.

Our executive was trying to get in touch with you for the application process but there was no response from your end.

As discussed with you on the call, we have raised the cancellation request.

Once you will receive the confirmation after that we suggest you to Kindly visit our application wherein you will find the refund option.

There are two options for Refund--one is NEFT which takes 3 business days and the other is Original mode of refund--which takes 5-7 business days!!

We will refund your amount according to your Preference.

If you will not select any refund option within 24 hours then we will process your refund via the original mode of Payment i.e in the same mode of payment which you have paid to us.

Please note that the business days do not include Saturday and Sunday and Bank Holidays.

Thank you for your co-operation and support. Team Kissht.

Sep 24, 2019

Kissht Customer Care's response Dear Ketaki,

Apologized for the inconvenience caused to you.

AS per our system record, you had continuously bounced your EMI in the month of February and March.

You had made the payment later on but had not made the dues payment and this is the reason bounce charges has been added to your account with late fees charges.

We suggest you to kindly make the payment of your remaining dues so that we can close your loan.

For further queries, reach us on [protected]@kissht
Team Kissht.

Sep 21, 2019

Kissht Customer Care's response Dear Pratap,

Thank you for sharing your concern to us.

Some loan applications get rejected if the customer is not eligible for the loan and If your loan gets rejected then we allow you to choose NEFT option for a refund so that you get the same in just 2-3 working days.

We regret to inform you that we are unable to view your contact details. If you could share your credentials at [protected]@kissht.com,  we would be able to resolve your query with the best possible resolution.

Team Kissht.

Sep 15, 2019

Kissht Customer Care's response Dear User,

As there is a time & cost attached to processing a loan application, our team gives priority to applications that are paid, as it denotes a customer's seriousness for the loan, helping us weed out large no. of demo/trial applications by others.

Due to some internal policy, your recent application has been denied due to the internal policy.

We have initiated your refund request on 14/09/2019 and within 5 to 7 working days, the amount will reflect in the same mode of payment from which you had paid to us.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Team Kissht.

Sep 15, 2019

Kissht Customer Care's response Dear User,

As there is a time & cost attached to processing a loan application, our team gives priority to applications that are paid, as it denotes a customer's seriousness for the loan, helping us weed out large no. of demo/trial applications by others.

Due to some internal policy, your recent application has been denied due to the internal policy.

We have initiated your refund request on 14/09/2019 and within 5 to 7 working days, the amount will reflect in the same mode of payment from which you had paid to us.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Team Kissht.

Sep 13, 2019

Kissht Customer Care's response Dear Mr. Joshi,

If any offers are available for you it will be shown on the home page of Kissht application so that any customer couldn't miss any offer.

Due to this reason you are unable to view your virtual EMI card and its details.

However, you can try to apply for the loan if the system allows you.

Also, as we can check your recent Fastcash application has been rejected as your age does not meet with our age criteria. The maximum age for Fastcash loan is 50.

We have arranged a callback from our concern to assist you for the personal loan.

We suggest you to kindly ask any other income earning family member / close friend to apply for fast cash in their name so that your near ones can get the Fastcash loan if they are eligible for the same.

Sep 13, 2019

Kissht Customer Care's response Dear Mr.Singh,

We are writing to you about the complaint raised by you with regard to your Loan ID - 1078756.

We have listened to the call recordings and it is strictly not acceptable for any caller to use any kind of inappropriate language while speaking to the customer. Even if the customer is using any such language it is the duty of the caller to not resort to any such practices.

Being said that, we request you to accept our sincere apologies in this matter. The said executive Mr.Akshya Bhekar has been clearly briefed on this whole incident and has been issued a warning letter to this effect.

Meanwhile, we have also observed that even though you paid your past 3 EMI’s late, you have always honored your promise to pay by 15th - 16th of the month and paid the EMI as well as the respective late fees and bounce charges. We thank you for making these payments.

While we have received the EMI and said charges from you, we do care about the negative impact that late payment can have on your credit profile. Because, if your Credit Score falls due to frequent late payments, then in the future when you need more loans, you may find it a bit difficult to get the same, as every lending institution relies on the customer’s credit profile before disbursing the loan.

We will do our best to ensure that you do not face such experience from our collection callers in future and also request you to pay your upcoming EMI’s on 5th of every month so that you can maintain a healthy track record and become eligible for more loans in future.

We look forward to our continued relationship.

Sep 08, 2019

Kissht Customer Care's response Dear Chirag,

We are sorry for the inconvenience caused to you.

As per our system record, your application has been denied due to the unavailability of the documents.

We have initiated your refund request via NEFT on 06/09/2019 and within 3 working days, the amount will get credit to your account.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Thank you for your co-operation and support. Team Kissht.

Sep 08, 2019

Kissht Customer Care's response Dear User,

Thank you for sharing your concern with us.

As per the screenshot, you have applied for Flipkart cardless credit or enquired for the cardless credit offer and we are the finance partner for that offer.

This is the reason loan entry has been updated in your CIBIL report by the name of Si Creva capital.

We request you to kindly share credentials on [protected]@kissht.com so that we can arrange a callback for your query resolution.

Team Kissht.

Sep 13, 2019

Kissht Customer Care's response Dear Kushaagr,

We sincerely apologized for the inconvenience caused to you.

Due to some technical glitch, your ECS got submitted to the bank in a bulk file.

We had initiated your refund of amount Rs. 350 through our payment gateway and the same amount will get credit in your bank account within 5-7 working days.

Thank you for your patience. Team Kissht.

Sep 01, 2019

Kissht Customer Care's response Dear Rakesh,

We are sorry for the inconvenience caused to you.

As per your meeting with our team members, we hope your query has been resolved.

For future assistance reach us on [protected]@kissht.com
Team Kissht.