Kotak Mahindra Bank Complaints & Reviews

My salary credited in my Kotak Account on[protected] and they immediately debited INR 14, 421/- without any prior information. I'm only bread earner of my family of 4 and such deduction is so painful for me as I'm completely depend on my salary.
They did not take any fruitful action till 13th Feb 2017 after making several requests by mail as well as talks with Kotak Customer care.
It shows how unprofessional Bank is this.

Respected sir,
mera naam Abhay gupta hai or mai job search kar raha hu..sir mere pass kotak mahindra bank noida se call aya ..mam ne 260 ka form apply karaya fir mera call pe HR ne interview liya ..ab mam ne firse 1350 rs . ki demand rakhi hai..aapse sir mai janna chahta hu ki kya private bank mai job krne ke liye kya rupay dene padte hai.sir aap plz meri help kijye ... [protected] ess no.se call aayi thi sir

My name is k.jayaprakash, account no[protected]. This account opened 2014 aug. This is my salary account but now in oct 2016 changed to saving account. Average balance 10k maintain account. Actually I perfectly maintained in 20k. Suddendly without intimation to detect nov & dec 2016 non maintained charges. First account open in santhome branch. But pondicherry is my native place.already complaint registered to pondy branch. Ing bank is service oriented bank but kotak name change service is very worst. Please kindly reserse the amount as early as possible.

Ankit Agarwal, account holder of Great Kotak Bank, which had done extraordinary care for his customer like me. I had given a request to kotak customer care for 4 Individual FD ( no link ) from saving account and they have given the extra care and book for 6 Fixed deposits because of which my passbooks shows very beautiful with debit and credit entries of reversed transaction ( failed txn).
Kotak customer care executive and MANAGER, had given me all the details over the phone without any verification on non registered mobile number, which shows very high security level of my account.
still the great services were not over.
After pointing out kotak mistake, executive had called me on my registered mobile on LATE EVENING and started directly blaming that sir this your sweep in account hence it has been done, executive and manager both were saying that, but actually it was saving account.
executive had also changed the kotak basic saving account policy (i.e. you will get 6 % on a normal saving account on maintaining balance of more than 1L.
Than I as an customer trained the executive about the policy and conditions of kotak bank. This helps customer to create leadership quality ( after training to arrogant customer care executive. Bank is giving us opportunity to trained their executive as an trainer and listen their blaaaaa blaaaa)
now manager and executive had given me promise 3 thrice that I will receive a call within 30 min but 30 mins is not over in 2 days also.
Further escalation has been moved to our chief manager from kotak bank, he apologized for this mistake like this his duty and trying to explain me that this human error. So I request to him, that I don't want to continue any relationship with kotak because of such great service from kotak.
He requested to continue with kotak and he make sure that this would not repeat in future and he promised me to waive 150 some charge from my account upfront. But still I don't want to continue my account with that bank I explained the reason to chief manager of kotak bank.
Still he requested to continue with bank than I given him one condition on which I can continue my relationship with kotak bank. but even that has not been fulfilled from more than 40 days aprox.
So, now I am looking for compensation of 50, 000 for their such memorable and good service from kotak bank.

Dear bank,

Kindly close my saving account as this was salary account before & now this is not active & I am not happy with the services. i am calling customer care no. many times in past but there is only waiting for the agent. i need this should close immidaitely & i should not get any charges on that as this was salary account ( zero balance ) as fake info given by Bank staff on the time of account opening

Please close the account immediately.

ABHISHEK CHHAPARWAL
S.B A/c no.[protected]

Dear Sir,

I have account in Kotak-Palam, New Delhi branch and a kids account in the name of my son Himang Sharma which I wanted to close.
For the last more than two months i am running branch to branch but unable to close the account. The home branch did not accept the application on 3 occasions saying the server is not working. At last after one moth of hectic effort the Dwarka branch accepted the application but said that they will close the account later.It is now almost one month the account is not closed.
Request you to do the needful.

Deepak Sharma

Dear sir i am a custimer of kotak mahindra bank my crn[protected].and i am using two credit card of kotak mahindra. Ist proper ok but second i m facing a problem. In dec 2016 i have debited 20000 rupees but wright now my due has been 26018 rupees. Why heavy charges apply. Kindly resolve the problem as soon as possible. Customer care not solving my problem. Ramnath singh s/o pawan kumar. Add gic link road. Main market.kaurwan 250404.distt meerut.up india. My mob [protected] .

Dear,
I hearby to know u my account in your bank on last 2 years but never feel any innconveince
Few days i survived very bad service of your bank.my account no.[protected] i am shivam kumar.
Issue is this i used your account on 2yrs but any charges deduction not done of avearage balance mantain charges in last 11dec2016 i got a mail of weekly statement. In mail describe my balance in -3216rs but not mention how the amount deducted.I Got my salry in 6-Feb[protected]rs but 3000rs hold by your bank and not informed me then i maked call in your custmor care your CSR says this is a Average balance charges deducted by system so i dont satisfied for the valid reson you cant deducted june charges on December i want my money back and deduct the one month charges.
So i would request you make the solution my problem soon i will wait your revrt... My no. [protected]

Hi, I am Pradip Nandwna my a/c no - [protected] .On 10 Jan 2017, Kotak Mahindra bank deducted Rs1366 from my salary account without any notification. I am facing many problems. Customer care service is very poooooor i will not get any response from them. I want to close this account after refunding my deduction amount. I have visited kotak branch located at C G Road, Ahmedabad. There is no proper response from bank. i also try to contact with all india kotak mahindra bank customer care department[protected] the number is always busy.

Hi All,

I opted for a car loan from Kotak Mahindra Bank where they had to open an account for the ECS to happen automatically and EMI gets deducted on monthly basis.

But the ECS always used to hit some other account number which doesn't belong to me and I used to do manual transfer of EMI once all the random charges were removed after explaining the issue to the executive every month.

After hearing the same commiting statement from the executive every month that from next month this issue would be resolved, I got tired after waiting for an year and now the executive are not reversing the amount and telling me that the ECS targeting a different account is not their problem.

Please help me in addressing the same at the earliest.

I had a Kotak Salary account opened by my last company.

I had switched the company and my account has been opened in different bank.

Now kotak customer care is mailing me for negative balance in account, but as per RBI guidelines banks cannot charge NMC or post negative balance in it.

I had mailed the customer care also that i want to close the account but they are telling to first clear the amount which is in negative which is around Rs.3000

Please help.

Hi,

I am a eING customer with CRN 35450015, My salary account was converted into saving account without any intimation for continuation of the account or charge details,
No Letter or intimation was sent for the same. have raised a complaint with Customer care 1-[protected] and have not received any response for this yet,

Also along with the account was offered a Life time free no maintenance Credit card, but again without any intimation the there is a charge for Non usage of Credit card applied.
have raised a complaint for this too 1-[protected], But again in a popular Kotak customer servicing standards, have not received any resolution for this too.

As a staff, an Current account was opened for reimbursement without intimation to us, now the account needs to be closed, no process for closure of this account over mail/ customer care, the customer is expected to give a account closure letter in the branch,

While account was opened without account opening forms and enforced to clients, why is closure not handled?

They have deducted my money without taking my permission, when i ask them to refund my money they are not giving any proper response and i spoke with S Sowbhagya Lakshmi from customer support team, she supposed to call me with resolution but i have not receive any call and i tried to contact in customer support no: [protected] but this number is not working, even i send an email multiple times from my register email id: [protected]@gmail.com, still no response from the bank, i am fed up, i have been waited more than 2 months but i have not receive any response, even i told them to close my account they are not responding .

A/c no:[protected]

CX ID:99270117

Sir, i am ashish totla maintaining my saving and recurring deposit a/c with kotak mahindra ring road branch, surat.
sb a/c no.[protected] recurring a/c[protected]
my above recurring a/c is matured on[protected] amt.128000/-
in nut shell we (my self and my father and our staff ratnesh)altogether visited
more than 150 times and bank is not crediting this amt.in my saving a/c letter is also given on[protected] but simply they are promising that we will credit.kindly arrange to credit the same and look seriously in this.
vimal totla[protected]/[protected]
mail id - [protected]@rediffmail.com
pl.note that response of bank bank manager is very very poor and he is not ready to give any solution.

This is kavya .M (CRN NO[protected].I am having salary account with the name of "VISHWAJOTHI TECHNOLOGIES PVT LTD" its is a salary a/c (zero bal) but on the 5th feb 1380rs dedicated for non maintenance its is not saving a/c plz check it rewart it at any cost as soon as possible..i have visited to kotak mahendra bank kr road that exe.. telling that my manager need to mail corpurated mail id ..when we asking regarding this he is telling same thing he said its salary its zero balc a/c ..i asked him y its dedicated he said he don't no .

Hi,
Like many users in this forum I also was a customer with ING Vysya bank from past 5 years but since the Merger with Kotak mahindra bank it has been a very pathetic experience dealing with their all represntatives ie. customer care and even Branch officials provide false/misleading information and promises.

In my savings account i got a debit of about nearly 4-5k Rs in the name of their so called NMC charges of average balance about which they never tried to intimate customer.

When i raised an complaint that Complaint Number- 1-[protected] raised on 05/12/2016.
They closed this complaint twice without any resolution or intimation to customer which sounds completely unacceptable .
The refund of charges that was promised by all their representatives turns out to be a big fat lie.
I Think i'm not the only customer suffering from these charges there seem to be many more since Kotak has taken over ING vysya.

I expect all the charges to be refunded.

Regards,
Prashant Sawant

Credit card was issued to me in Aug. 2016 though I did not need it all. At the time of issuance it was told that no charges whatsoever will be levied either first time or afterwards. However to my utmost surprise I found that Rs. 1516 has been debited to my account at the time of issue and after that Rs. 160.79 is being charged every month.
I want that the company should keep it words, reverse the amount charged till now immediately.

Dear sir,

I am, amitabh basu of delhi having current account no. [protected] with ghazipur, delhi - 110096 in the name of a. B. Services and the account is operated by me only.

I happened to use my debit card no. [protected] at kotak mahindra bank atm (Location at 2 x rd, gandhinagar, majestic, bangalore) on 28th jan 2017 at 22. O4 hrs to withdraw rs. 4000/- from my above account.

My transaction not matured and received printed slip
(Record no. 132695) from kotak mahindra aqtm with comments as "system error, please contact bank".

However, immediately i received an sms alert on my mobile [protected] from pnb at 10:04:54 on 28.01.2017 that a/c xxxxxxxx00002114 has been debited with rs. 4020 on[protected]:10:41 thru atm / upi (Without indicating any balance amount figure). Helpline [protected] from am-pnbsms.

To cross check my account balance, immediately i used my same debit card at same atm & received same message as "system error, please contact bank" (As per record no. 132696)

Then, i had gone to another sbi atm nearby (Location sudarshan lodge - at gandhinagar, majestic, bangalore) and tried for account balance. The slip bearing txn. No. 7501, reference no.[protected] on 01/28/17 time 22:10 term : s1nz[protected] confirms[protected] eft / cash - wdl / d 4020 as debited / withdrawn with available balance figure.

Then i withdrew rs. 4500/- and balance appeared on screen with deduction of both (Rs. 4020 + rs. 4520) amount.

Then and then, i contacted pnb customer care no.[protected] and had spoken to your executive named mr. Ashraf (???). After listening my entire case, he advised me to contact customer care after 4.00 am on 29th jan 2017.

Once again, i contacted pnb customer care on 29th jan 2017 around 8.45 hrs and had spoken to ms. Manshi (???) who had given me a complained no. As heb015981.

She assured me that case will be dissolved maxm. Within 7 working days. However, same will be communicated to you by a sms within 3 days time.

Subsequently, i received a sms message stating that - "dear customer, complaint registered successfully with sr. No. A[protected] for amount of rs. 4020.00. Quote sr. No. For future reference" - from am - pnbsms at 08:34:58 am on 29.01.2017.

Subsequently, from 1st feb 2017 on wards, i contacted pnb customer care almost everyday but sorry to bring to your kind notice that my case is still open / unsolved.

As i am a sr. Citizen and quite worried for my money back to my account immediately with a sms message.

I contacted my original bank - pnb gazipur branch on return to delhi on 4th feb 2017 but they expressed their helplessness in this regard and asked me to contact only pnb customer care.

Amitabh basu
Mob : [protected]

Note : no proper category for debit card related complaint not available. Please include same. However, i had to indicate banks only against complaint towards wrong debit of my money through other bank atm to my debit card withdrawal

Service Request Number
: SR#1-[protected]

I have been holding Urbane Gold Card from Past 4 years and have always paid on time.
As per RBI Notification of Nov 21st 2016, all EMIs falling between Nov 1 and Dec 31st are
deferred by 30 days due to demonetization. I was getting the PLCC EMI removed from my
statement of Dec2016, that's why the payment was delayed this time.

An illiterate person named Prem called me from [protected] and threatened me many times
on the phone call. I informed him that I am an existing customer and this should just be
a reminder call not recovery call. He threatened me and used bad language.
(1) He said he's from Kotak Bank Credit Card deptt. when he was clearly from a collection
agency impersonating as Kotak Bank Official.
(2) He said several bad things including "tujhe gaali dekar baat karunga aur tu kehkar",
"Tere ko pata chal jayega 15 January ko", "bill dede warna 10-15 call ayengi roz", "main
tujhe bata dunga bill dede aur bank se kehde ki tera naam list se nikal de".
(3) I asked him to tell the name of collection agency, he refused to tell.

This language is unacceptable as per the Fair Practices code for Agents, plus he shouldn't impersonate as Kotak's Employee.

Please take action against him and SEND ACTION TAKEN report. Take action such as force the collection agency to terminate the employee and/or put a fine on the collection agency. Have you even seen someone using abusive/threatening language on a reminder call?

Regards,
Kamal

On 20th July, 2016, I had requested for the closure of my account in Gurgaon, as I was no longer using it. This request was made to Mr. Sonal Tyagi at Kotak Mahindra Bank, Branch Kalkaji, New Delhi. On August 3, I received large credits in my account Gurgaon Account.

On inquiry, Mr. Tyagi informed me that my fixed deposits linked to a separate Kotak account in Allahabad were prematurely liquidated.

Mr. Tyagi informed me that this was a mistake at their end and will be fixed soon. I was connected to the Branch Manager, Kotak Mahindra Bank, Kalkaji, New Delhi, Mr. Shibu. Mr. Shibu informed me that it was not possible to reinstate my FDs at the older rates. He informed me that my FDs will be reinstated at the current rate (7.25%) from 3rd August and the difference amount (between 7.25% and 9.25%) will be reimbursed to my account on the maturity. On my subsequent inquiries, I was informed that this was pending permission from higher authorities.

On my recent visit Mr. Shibu now tells me that this is not possible as he has been unable to get the clearance from higher authorities. He has since stopped taking my calls or replying to my emails.

I have also sent emails to grievance readdressal on Kotak's website, where I receive nothing other than the automated acknowledgements of getting back within 5 days. Kotak Service Request No - 1-[protected]

I request the bank to reinstate my fixed deposits or reimburse me for the damage.