Kotak Mahindra Bank Complaints & Reviews

Complaint regarding ECS return penalty charge.
On 2nd of january i called kotak contact center and told them my salary is not yet credited please stop or delay the ECS from bajaj finance. Agent denied and said cannot do that and asked for the details on the same information and also did not inform me about the penalties. Today on 26th January i have been charged penalties for two ECS. Today I again contacted Contact center asking for the same information:
1. Your Agent Shivraj was very rude to me
2. Same agent informed me that ECS canbe stopped on request basis at the contact center itself then why was it not done on 2nd of January when i called you?
3. When i called Kotak again immediately after my call was disconnected, same person answered the call and when i asked him the name of the last agent he denied to give me that. He was unnecessarily wasting more of my time and was giving stupid reasons. On the same call i Asked for the supervisor to whom he did not transfer my call as well stating all are busy.
My only request to you is to reverse my ECS penalties back to my Account as it was not my mistake. If your contact center would have guided me properly then i would have done something to get the amount from somewhere in time into the account but it was not done so.

Dear Kotak Bank,

Thank you so much for the pathetic service . I am having my credit card account with this bank from last 3.5 Years and making all the payment on time against the transaction which is done by me . Amount of 5, 642.70 was done 4 times at the same duration of time on 14th Nov (total amount is 22, 570.8). I spoke over the phone with the bank executive and have sent multiple email on "service.[protected]@kotak.com" and raised the concern about the fraud transaction which is done from my account and secondly bank never send it any bank alert or any OTP against the transaction done through my credit card. I am really upset with the bank as they do not care their customer and do not have the minimum curtsy to arrange call or provide any resolution against the same . However, they are charging me late fee and interest every month without providing me any resolution for the same and also their collection department is calling and bothering me entire day to make the payment. Why should I make minimum payment when transaction is not done be me? Secondly, bank do not have the answer for not sending me bank alert or OTP when this transaction was done? I would be grateful if someone can provide me feedback on same and help me to get out of this issue and help me to close this case asap.

Hello sir very bad service in your bank in hardware ...new account & old account, old account payment error, new account open send my check 5-1-17 but not account open today date 25-1-17
Always fake theory daily, daily going to bank & say fake story not responsible & not response .. pls help anyways my document in my hand, old account also close, my no [protected] my old account name lucky kathpal account no [protected]

I had opened online saving account with Kotak on dated 23.12.2016. They had mention account will be open immediately but till now account has not been opened.
I have tried several times to contact customer care no. but never connected. I have also written to customer but did not received any response. Today I visited to branch, Manager replied he can't help as account has been opened online.
Really worst people worst bank.

I'm imran mughal I have a kotak bank credit card as well as bank account but kotak bank are very parcel to customer not helping the customer and very rude I have have this to customer care and email the managing director of the bank Mr uday kotak but from the last 25 day I didn't get any reply from the bank side I request u to pleased help me in this issue
Hoping that thise time Il get any response

I have applied for a new ace savings account from Kotak Mahindra Bank online, vide application tracking no: ra01992182. Got confirmation mail on same day 6th JAN, 2017 that my savings account opening application has been successfully processed. Bank representative will get in touch with me within 48 working hours to complete the account opening formalities at my correspondence address.

I am still waiting for the bank representative call even after 15 days though it was supposed to be completed within 48 hours. I have sent multiple mails to escalation levels published at Kotak portal without any response.

I am afraid of the way Kotak Mahindra Bank treats new customers and kind of service expected in future.

Got a call from Kotak Mahindra, Noida branch at 8:39PM during night and the senior recovery manager Mr. Vashistha stated that he had different ways to recover the bad dues without asking whether he is speaking to right person or not. They have been threatening to anyone like that they are from FBI and they can do justice for anything.
Despite of telling him that this shouldn't be right time for discussion, he kept on going to explain what he can do next.

Kotak mahindra Bank, with whom I have been banking since past few years have in routine done goofups.

The latest one which I wish to highlight is as foll :

Our outward forex remittance dt. 18th Jan 2017 which was not executed inspite of our confirmation at agreed price by their forex department Mr. Vijay Iyyer.

On 17th, even after continuosly calling Ms. Suveera, she didnt even answered the call and to top it no call back was done. My only reason to call her was to book my trade, documents were submitted on 16th Jan 2017, which later I called up Mr. Vijay to coordinate internally with Ms. Suveera and go ahead.

I was confirmed a price by Mr. Vijay and was also assured that the trade will be executed. ( Confirmed by Ms. Suveera & Mr. Vijay )

As my account was not debited till 19th morning, I called up the bank to know the status and was shocked to hear that the trade was not executed due to technical error but the same will be done today at my agreed rates of yesterday ( As per telecon with Ms. Suveera ).

To know more I called up Mr. Vijay who was unavailable over phone, When he called up again, my interaction with Mr. Vijay Iyyer left a very bitter taste, unprofessional approach, . I was informed by Mr. Vijay that the forex backoffice of Kotak got confused and so rejected the trade, simply because THEY THOUGHT it was a duplicate trade.

This is height of incompetence and sheer negligence... The staffs checked the amount only and not the rest of important documents which were submitted to understand that this was a different invoice against which payment was to be done.

Today I was / am being forced to execute same transaction at 20 paise more than my agreed price, which is literally a threat when I am asked if I want to execute or not. ITS SO BLANK OPTION and SOLUTION your people have for your customer.

It seems that the change of old staffs have also changed the attitude of bank towards their customers.

Because of negligence of the bank I am suffering loss, monetary as well as my reputation has been dented.

Hope that the bank takes some corrective measures to instill confidence and some customer care ethics and values in their employees.

My sister has been receiving calls from a guy named vinoth who claims to be working as a system admin in Kotak Mahindra bank Bangalore. I believe the Kotak bank gave landline for the workers not to make any personal or prank calls with other people. The contact number that I received calls from: [protected]

when i tried to confront him regarding this issue, to stop the call. The seriousness he wasnt aware, like what could a person do to stop this. The only thing i want is to stop this kinda things happening in a well known Banking sector.

Required for the NOC in febour of Creative & Crofts Industries Industries India Pvt. Ltd. Aligarh-202001 (UP)
Agreement No.CF-5841300
Agreement Type- Loan
Agreement Date 29/03/2010
Maturity Date 01/02/2012
Amount Finance 478840

I have no received NOC Now Till dated So. Pls. provide to me NOC As soon as Possible. I Still Waiting for the same here. It's an very urgent

Hi

I am holding an account with Kotak Mahindra Bank

Name:: Deepthi Vinay
Account No::[protected]

I was not using this account from past 4 years and it was dormant account.

I had purchased 70K tax saving deposit and it got matured in the month of DEC-16 and automatically 10k has been deducted from this FD saying AMC .

Please look into this issue immediately or i may have to put complaint against Kotak mahindra bank

Thanks
Deepthi
[protected]

Hello my self Deep Badiani from Surat ( Gujarat ) Its been 10 days and i have asked to open current account of my firm in your bank ( kotak bank surat piplod branch in IBC ) . The guy name Pravin who was handling us and asked all the documents which needed and i submitted all the documents which was been asked frm him but after that he said in 2 days account will get open when ever i called him he said today 100% u will get your account no. And today its 10 days and still he is fooling me arround. I just want to say u one thing i[censored] cant handel ur customers than shut down your bank. Worst service worst experience. I said that it was urgent than also you all delayes and wasted my time really worst experience. Hope to see you positive reply from you or else i have many banka you are not the only one.

Thank & Regards
Deep Badiani

Dear Sir/ Mam,
I am totally harrass from kotak bank services regarding my current account was opened at 27th Oct 2016 to till today i have been complaints and requests to kotak customer care and also aproached to branch as Branch manager and my ARM but all failed and i was harassed till today. I have been aproch to kotak country head mail them with cocern issues also but no response. Please help me what will i do. Thanks
Harvinder Singh
C/O chawla enterprises
MY CONTACT. [protected]
Branch Okhla phase 2 New delhi
A/c # [protected]
IFSC KKBK0000205

The worst bank I have ever gone through almost 40 days not yet resolved a small complaint just I'll b ready to loot money but not ready for customers satisfaction. My account got wrongly deducted for which the escalations team reverted back and told that annual ATM card maintenance got deducted twice and I'll b reverted back with 2300 rs in a day and again its almost 20 days past no reversal Due that insufficient balance even by Ecs got bounced and even fr that bank charged me but customer can't charge a bank fr there fault . Even after several calls to customer care no proper response from kotak bank.
Balajikumar
[protected]
CNR 32003567

Dear Sir/Madam,

My Name is Arun I was using Kotak credit card [protected] few years back and have closed the card after making payments in 2009. But the cibil report says there is due on my card and it is reflecting 2 times.

Bottom line i want to settle this once and for ever.

PHOENIX ARC
Member Name
Credit Card
Account Type
R1CP307001
Account Number
INDIVIDUAL
Ownership
ACCOUNT DETAILS

Credit Limit - Rate of Interest - High Credit24, 011 Repayment Tenure - Current Balance2, 815 EMI Amount - Cash Limit - Payment Frequency MONTHLY Amount Overdue2, 815 Actual Payment Amount -
DATES

Value of Collateral- Type of Collateral No Collateral
DEFAULT STATUS

Suit Filed/Willful Default- Written Off Status Written-offWritten Off Amount (Total) 2815Written Off Amount (Principal) 190Settlement Amount -
KOTAK BANK
Member Name
Credit Card
Account Type
[protected]
Account Number
INDIVIDUAL
Ownership
ACCOUNT DETAILS

Credit Limit - Rate of Interest - High Credit19, 479 Repayment Tenure - Current Balance15, 479 EMI Amount - Cash Limit - Payment Frequency

Suit Filed/Willful Default- Written Off Status Written-offWritten Off Amount (Total) 15479Written Off Amount (Principal)- Settlement Amount -

Thanks Arun [protected]

Dear sir
As i above saving account no Ac no[protected] maintain below mention branch
kotak mahaindra bank
Sri Hari Building,
Ground floor, Door No. 337, Block No. 24 T. S. No. 64 70,
Puliyur Village,
Arcot Road, Kodambakkam, Chennai - 639114,
Tamil Nadu.
Phone number: [protected]

last year debit (02.12.2016 ) my account no Ac no[protected] amount : 1543.33 i will sent so many mail no response with above costumer care. please request to recover the debit amount take nessaery action for kotak team
Kotak team RBI rule not followed great spraeate rules please refund on same account.Above the account maintain last 8 years

please wait for necessary action earliest

Thanking you and assuring you of our best services at all times.

[protected]

Hi,
My name is krishna Prasad B. I joined a company in the year 2015 and that company opened my salary account in ING vysya bank. I left the job after few months and joined some other company my salary account also changed to another bank. But I was used ING bank after that also but ING bank is changed to kotak bank later and without basic information they have changed IFSC codes every thing there is no new IFSC codes available in google also due to that I was unable to do fund transfer so stopped transactions for 1 month. Now my account is showing -3000/- rs negative balance. There is no intimation regarding new changes. How this will do without basic information.

Plz respond and take action immediately asap..

A/c[protected]
Branch- vittal mallya road bangalore
CRN[protected]
Thank you..

I am using kotak urban card. I have spend more than 1 lakh in a year and gotten 10, 000 reward points. I have requested for cash against rewards through online. They are not giving my cash and not showing any redeem history in online portal. Even I have history for getting rewards points. I have requested to customer care many time via phone and sent mail through my personal email address.

October 2015 I applied for a personal loan (SPLN[protected] at Kotak Mahindra bank, till date they haven't set up the ECS inspite of submitted the form and 3 cheques 4 times to them. And then they charge late fees and all the other penalties. I finally managed to get the balance transfer sanctioned /at ICICI bank after convincing them that the delay was not from my end, and now its been 15 days I haven't got the foreclosure letter from them and I am paying interest at both banks. Plus they want to charge 5% foreclosure charges.

Sir, I hold savings account S.B. A/c No :[protected] with ING Vysya Bank Khammam Br. Telangana state..At the time of opening a SB A/c. the proofs that I subitted was Voter Id.in which my name has been entered as Shreenivas R kondapalli in english where as the name in telugu version is correctly spelled as Srinivasa Rao.Kondapally.

I have approached the bank with necessary evidences to get my name as per the proofs.I have no idea how my name was entered in the application form by the bank officials.Now they tell me one thing that has been taken as per the proof submitted.

It sounds illogical how do they deny my declaration and other proofs that I offer to submit for verification.
Kindly provide me necessary details to get it done at the earliest.

Yours faithfully,
Kondapally Srinivasa Rao
S.B. A/c No :[protected]
Adhar No :[protected]
Residential Address : 5-7-200/11/57/304, Aditya Emarald Apartment,
Ramachandriahnagar, SBIT college road, Pakabanda Bazar, Khammam(Urban), Telangana.