Kotak Mahindra Bank Complaints & Reviews

Hi,
Respected Senior Management of Kotak Mahindra Bank.
My name is Mohan Maggo and I'm a credit card customer. I have written this email to notify you that. Since March 2019 I'm jobless and I am suffering from financial situation. I'm not earning well. But there are some executive from Kotak mahindra bank are not understanding the situation. Some of the executive who are handling my case of credit card they are sending whatsapp messages and in that they have written that they are sending my case in legal procedures. I'm already in depression problem and mentally disturbed, if i attempt suicide so I will mention recovery executive names in the letter so that after killing myself i will create lot's of big problems for the bank and there executive.

I have used the account of Kotak subh saving scheme, and using it since 2 years but i have seen my statement today found three times same amount of money has deducted three times in a day and then i started to go through all months status then found the same, such kind of deduction will make my account blank in near future and they will named it as ATMCW FEE-DOM, i wanna know how it is applied on any account and what is the rate of deduction and which type of service it is

AMT Rs 1176 was debited from my account without any prior notice or without any reason and prior to this AMT Rs 600 was debited. I want to know the reason for this money being debited after it being a zero balance account of Kotak 811. Please resolve it immediately.

Cancel my Kotak Mahindra Bank card protection plan (Membership Number IA0384408) of my credit card And cannot deduct amount of RS 2199.00 for card protection plan.

I have an account in kotak Mahindra Bank [protected] today Bank cut 24 rupees 5 times again and again cut 24 rupees with out any update this Bank alway make this type of transaction alway

I have an account in kotak Mahindra bank [protected] today my bank continuously cut 24 rupees 5 times with out any reminder or update

It appears that you are obstinately determined to force me out of the bank. Despite being a Prima account holder, I have not received any of the promised Prima services, and the decline in service quality during last many years has been appalling. Even though I was promised doorstep service, I am constantly being forced to visit the branch for assistance.

I continued my account solely because your RM assured me that there would be no AMB charges, otherwise, I would have closed my account long ago. However, I have been charged AMB fees for 4 consecutive months. I transfered account to another branch when your executive assured to reverse the charges at new branch. But, he reversed the charge for 2 months without reversing the GST. I was informed that the GST levied on the fine could not be refunded. He also didn't reverse 2 other AMB charges

I find it unbelievable that a large bank like Kotak does not have a proper ERP system in place to reverse GST levied improperly. It raises serious concerns about the safety of customer funds within such a system. Despite ongoing discussions about my account at the new branch, I have been charged AMB fees for another two months.

Although account balance is small, my family and I have significant products with Kotak. However, due to this experience, I don't wish to continue in any of Kotak's services. I won't even recommend Kotak for my company's deposits.

If these charges are not refunded along with GST, I will be reporting this event to RBI and approach Consumer Court .
ref numbers:
TBMS-[protected], TBMS-[protected], TBMS-[protected], TBMS-[protected]

Hello Team,

Account Number :[protected]
This email is to highlight a complaint regarding a scam that happened to me . I was trapped in a telegram scam and made some transactions to the fraud people . They said it was a job but later on they refused to give my money back . I have registered a complaint online in cyber cell as well. I request you to freeze the transaction amount and help me in retaining my hard earned money back . I visited the Kotak branch at Panchsheel Vihar as well and registered my complaint there .

Below are the transaction details :

Amount : Rs. 25000.00
Beneficiary Name: MAHAKALI TEXTILE
Beneficiary Account No: [protected]
Beneficiary IFSC: IDFB0040311
IMPS Reference No:[protected]

Amount :RS 10000/-
Beneficiary Name: MAHAKALI TEXTILE
Beneficiary Account No:[protected]
Beneficiary IFSC: IDFB0040311
IMPS Reference No:[protected]

Amount :RS 15000/-
Beneficiary UPI ID : [protected][protected]@pnb
Beneficiary Account No: Ramashwaram Eneterprises
IMPS Reference No:[protected]

Amount :RS 3000/-
Beneficiary Name: [protected][protected]@pnb
Beneficiary Name : Ramashwaram Eneterprises
IMPS Reference No:[protected]

I would like to request to plz freeze the amount and help me with reversal .

Thanks

Dear sir,
I am yuganathan and my mobile no:[protected], I force closed my personal loan 15th of this month, Requested NOC bank said within 48hrs it will receive, but till time not received and calling daily customer care no proper response, Please support to get NOC,

I am really frustrated due to Kotak bank service.

My friend transferred fund from his Australia account to my Kotak bank savings account on 20/02/2023 for personal purpose. Bank hold my fund since then. I have visited my home branch three time and took my manager's number. I have submitted FATCA form as well as declaration for purpose. Mr. Bhavin Chauhan (Manjalpur branch Manager) gave him number and I send him transfer advice with transaction reference number and bank letter. He stopped talking my calls and replying my WhatsApp messages. Even he is not ready to share any resolution. As reputed bank in India, first time I had worst experience where I need to beg for my own money and they don't even care for it. Kotak Management should take some strick action against such employees just to make sure smooth experience for customers. As a manager he was doing his personal financial advisorary also. When I visited branch to follow up on my transaction, he took 30-35 minutes to explained different financial instruments and asked me to invest in this. He was not bother about my pain, he just want to sell his product and earn extra commission income. Kotak is paying him to address customers requests and to solve it but he is doing something else. Please help me to get my money back.

Dear Respected Sir,
I opened a life insurance code with kotak life insurance having code No KLI60530370.Appointed on: 23 feb 2018
I don't know why my code is blacklisted, personally i don't do any wrong business in my code.my code has gone to be misused.
Someone may be doing such type fraud to play in my code.please investigate otherwise my career ll be spoil so please take action.
I am completely innocent of all these charges.i was not aware about this mis-use.so after knowing it i requested to kotak life insurance to close it but they denied it as the code is blacklisted. I had joined a new company, and they asked me for a NOC for the above license number. So I got a NOC from Kotak Life Insurance Company and submitted the same in my new company then after i ll rejoin.
mistake and negligence done by me unknowingly.kindly close the code and requesting u to give me chance to rectify my mistake
So I am requesting you to help me come away from this blacklisted issue which was happened might be due to either my negligence or due to my unawareness.
Henceforth I ' m requesting you to suggest me a way out from this issue.
Kindly take this as a priority and cancelation the code in IRDA portal
Regards
Ashish kumar Nayak

I have ordered watch on 8th Feb and returned it on 15th Feb but didn't received any refund amount i contacted Titan world but they gave me ref id:rfnd_LLnKgUsPiIuqYC and order no:8964764

I applied a CREDIT CARD loan from ICICI Bank and they disbursed the loan amount 111000/- to my Kotak Mahindra credit card account.
This loan is taken for my urgent personal need but due to this irresponsible act from ICICI Bank my amount is stuck with Kotak Credit Card Account.
I am amazed that why someone would transfer loan amount to credit card account.
When I see no hope from ICICI I requested to Kotak Bank to refund my amount to my savings account through a mail by providing all the requested details, i.e. bank details, bank statement, and transaction details etc.
But after raising the issue three times; i received the mail from Kotak demanding the same details and documents again.
They are deliberately harassing.
Hoping a positive solution regarding this issue

Thanks
ANIL THOMAS

Without prior information

Dear Sir,

Reference: Credit Card No: [protected]
I received your bank credit card a few months ago and have not used it since, nor have I generated the pin number.

Last October 2022, Rs. 2861/- was auto debited from my account for Kotak Card Insurance (without my knowledge/permission). I have not accepted or subscribed to any Production/Security/Insurance plan from my side.

I hope and request that you surrender my credit card for the reasons stated above, as I do not wish to continue using your card. I am still not using or generating a PIN number.

Warm Regards

Muthuvel (+[protected]

I am maintaining two consumer durable loan in your bank. But the Emi for the month of February was bounced due to insufficient funds. I have paid it manually along with bouncing charge. But now kotak bank mobile banking showing 1297 rupees as closing balance and 0 rs as current balance. Why i cant withdraw my money?? What is closing balance and current balance. Please release my withheld amount. I am attaching the screenshot of the same. Kindly do the needful.
account details for your reference.
CD loan account number: CFB18021902
CFB17730187

Hello Myself kalpak V kotak bank savings account holder. Inbetween from 23rd to 24th Feb 2023 .they have deducted 24rps 11 times as total 260rps. As atm cw fees and I have not at all used my debit card more than twice in this month how could they deduct it and if this happens in any emergency situation means what will be the effect of customers. what kind of service you people are providing this is absolutely not at all fair.plz kindly check the issue and solve it out money does not comes from tree ..we earn it honestly.. etc

I have maintaining two consumer durable loan account in kotak mahindra Bank. i have paid the amount manually through the app along with bouncing charge. But after that day bank have debited extra amount from my account. Today my friend transferred money to my kotak account, from that amount also you have charged money in the name of lien. disappointed with your service. why are you charging money back to back from my account. Please resolve my issue and close the lien. Attaching account details below for your reference.
Loan account no: CFB18021902
CFB17730187

Hello,

My name is Pruthvi, from Bangalore.

I have borrowed a loan from Kotak Bank and other banks as well.

I have been paying regularly to all the loans until October 2022. But since then I have been facing financial issues.

My situation gone worse and my financial problems exceeded to 30 lakhs.

Hence I was unable to pay any loans or credit cards.

Now received a Arbitration letter from Kotak bank, threatening they will seize all my belongings.

I have paid almost 48 EMI's out of 60 total emi's to Kotak. But this kind of behavior really not fair.

I have been updating all the collection agency associates as well regarding my problem, one of the field executive stated he'll get back to to with an settlement offer. But never returned.

In-spite of being in touch with bankers they sent me a letter.

Now I'm not in a possess to pay the loan. I'm trying to arrange and also my family members are trying to help me. I need a month or 2 to pay all.

Please help me out.

Thank you,
Pruthviraj Ganiga N

I had a ECS mandate with Just Dial and used ho pay my emi online thorough another account so as I cancelled the NACH through mobile banking app on 11th may 2021 but as per the customer care executive still just dial was able to hit my account 6 times so as charges of ₹ 6077.00 have been applied to my account. Which shows as balance hold-recoverable in the statements. When I produced the screenshots of the conformation of successfully removal of NACH from my account the customer care executive told me that they will write off the charges and after 15 days now they are saying that your charges have been removed and you wont be refunded any of the charges