Kotak Mahindra Bank Complaints & Reviews

Dear sir
This mail is to inform you that i have been badly harresed by Kotak bank recovery team.i have a personal loan from RBL No[protected] in the favour of Naved Mohiddin Shaikh.this loan i took it from RBL bank but due to heavy loss in business and after that lock down i could not able to pay EMI.
Kotak mahindra recovery team and their goons are harrising me a lot torchering me with abusive languages and giving me threat they will send their goons to my house and they will call all my relatives for payment.i told them once my financial position will improve i will make payment.but they are not listening.they are calling me after 6.30 pm.calling me from different number abusing me showing me power of the area where they stay.
The purpose of sending you this mail is to kindly help me in this situation as i am the person who earn in my family. I stay with my mom who is widow and senior citizen and she is suffering from many diseasess such as anxiety/mentally depression/blood pressure etc.
I request you to please help me and take action against this people who are provoking customers to suicide.please help me and my family from such Harresement.

RBL loan account number No[protected]

Mobile number [protected]

On 12th June 2022, I lost my Kotak credit card, I blocked my credit card with an immediate request. Afterward, my actual struggle starts, the customer cant updates the address through net banking or with the app. (I have ss for the same) Finally, on the 14th of June, I went to the bank to update my address so that I can receive my debit and credit card at the correct address with address proof. However, I waited for one hour to meet the bank person, since they were busy in their morning tea and smoke breaks at the Vadodara branch. concern person ensures me that I will get all my legal documents on my Delhi address, I had provided my address proof for the same. he has also said that there is no need to follow up with customer care since your address is updated.

I need my credit card since my bill will be due on 7th July before the due date I need to have my credit card with me so that I can pay my bill.

Kotak shamelessly sends my cards to the wrong address thrice. !!! After me visiting the branch also.

[protected] is a pathetic customer care service waiting time is minimum 40 -50 mins. It takes ages for them to pick up the phone call, when I have raised my request for my cards they have confirmed my address over a phone call and claimed that it has been sent to a new updated address, However, I have never received it, whenever I got tracking id my parcel was landing to the old office address.

Customer executive solutions - (1) we can convert your bill into EMI. I was ready to pay in one go.
(2) One of the executives was ready to provide my credit card number over the phone.
(3) One of executives said please send someone from your family and friends to collect the card.
(4) They do typo errors themselves while typing an address and ask customers to come bank again to verify.
(5) One of the executives (not mentioning the name) she asked my address proof again over her official personal id. when i immediately provided her she asked for a scanned self-attested copy. just to harass the customer. first of all any of bank executives cant ask for any documents over the email from customers, and when the customer is calling from a registered mobile number provide you all authentic documents over email that to from the registered email id. Kotak still fails to deliver cards to the correct address, such a fraud bank.

After this all harassment Kotak shamelessly never calls back.

lack of employee training.

I have all phone recordings with me.

Delhi metro card not top up card no[protected]

Dear sir and mam,

Please check my metrocard no[protected] recharge 4 may 2022, but not received to payment in metro card
kotak bank ref no-Net banking
PG M RECHARGE DMRCSMARTCARD
04 MAY 2022
KPG-[protected]
- ₹200.00

please check and refund me, my account no-[protected], crn no[protected], kotak mahindra bank
Thanks
PRADEEP KUMAR
MOB NO-[protected]

I have received damaged noice smart watch trying to replace it... Request is declined saying it is fresh slot... Very unprofessional and no resolution provided

My L&T Finance Vehicle LOAN LT3WL12488 has been transferred to Kotak Mahindra Bank vide the assignment dated 1st November 2019 from L&T Finance India.

New account number is RAR14249599. However As an exception they are amicably ready to CLOSED your L&T Finance Account No 2419064 for Rs. 24690/- in 1 shot.

I have paid the amount but still my account is not closed and its showing amount due there. Payment receipt attached.

They sent me message on daily basis that open zero balank account on kotak mahindra but I am not interested on that and got irritated though i also dont have any account in that bank.

HI Team,

MY name is : Rajesh Kolay
Mail id in Kotak bank - rajesh.[protected]@wipro.com
Phone Number: +91-[protected]

I want to know about the charges has been taken for my Kotak card. Reference has been attached in this mail.

Every times it has been told like, card is lifetime free card. There is no annual charges . After that we believe these guys and took the card. Now after using 1 year, they will take annual fees.

These guys always lie for the first time to sell their card. They should have to be loyal to their customer. Every time i asked to the credit card dept., if any annual fees, i don't want the card. They confirmed me always there is no charge it seems.

I have attached one mail, where they have given me one more offer, if I will upgrade my card. That also will be lifetime free card.

First of all I don’t need any of your card. Please deactivate/ block my card lifetime. I don’t need your card at anymore.

And one more thing, I wont pay single penny for this. If you guys wont cancel the charges whatever you have charged me, then I should have to go to consumer forum, with all proof.

Thanks for your great service. I didn’t expect that from Kotak. I have an loan also with kotak. But they don’t do anything like credit card dept.

Thanks !!!

Regards
Rajesh

I have been recieving atleast 5 to 6 calls everyday for the past 2 weeks regards credit card. I have told many times to the sales executive that i don't want and pls update the same in your system. But still they continue to call me everyday and it's very annoying.
Even today I politely asked them to update in their system, they agreed and sent me link which is by the way seeking the approval message for the credit card. I asked them that it's a approval message with link. They said yes, madam but this is the process just screenshot it and caption it as cancel and WhatsApp me. I did the same but later another person called saying this is the verification/conformation call for regarding ur credit card cancellation. Nd then sent me another message in which it's clearly mentioned that this otp is to process your kotak credit Card application.
The sales lady was on to me asking me to tell her the OTP saying as we enter the OTP u will recieve a cancellation confirmation message. Thus i said her that this otp is not for cancellation but for approval she argued a while and hung up the call.
This is not a good way to treat a customer. Pls stop fooling people.

Pls look into the problem and resolve i don't want any further calls from sales team.

Thank you.

I received a call on 15th June 2022 at 16:00 stating that I am eligible to apply for a credit card where there are no charges as it is a pre approved card.

I have a voice recording of the same. If required can submit you the same where the sales executive person is clearly stating that it is completely free.

Hence I applied for the same.

Attaching herewith screenshots of application where also it states that the charges are 0.

I received the above credit card on 17th June 2022 at 10:15 am through Bluedart.

I did not have opened the envelope yet for the same.

I received a call on 22nd June 2022 at 18:45 stating that it has charges of Rs. 199 per month.

I was not able to record her voice call as I was travelling.

I applied for the card as and will help me increase my cibil score.

I request you to kindly look into this matter and give me this card for free as promised earlier or else resolve this matter at your end with refund as you feel appropriate.

I am using zero balance account. They deducted 590 rs many times without sending any information. I need an immediate solution and I need my money back....

I Have Taken Personal Loan From Kotak Bank And EMI Date Is 02 of The Month And Kotak Mahindra Bank Taken ECS Charges On 21/06/2022 of June EMI of Remark of 05 Jun ECS BOUNCE Charge, But My June EMI Already Debited From My Account On 02/06/2022 And I Have Not Any Extra Loan From Kotak Bank. Bank Has Debited Wrong AMT From My Account. So Please Request To Please Recheck Account And Reverse My Wrongly Debited Amt Of 590/-. I Will Complain In Consumer Care For This is Kotak Bank Has Wrong Debited Amt From Account And Last My Amazon Payment of Rs. 133 Has On 05/06/2022 Whose Payment Done On 07/06/2022 And I Confirm With Amazon Customer Care Late Payment Charges is Not Applicable For Amt of 100 To 200 rs And Kotak Bank Customer Care People Not Answer Properly. So Please Check Account Properly And Please Reverse My Amt Asap.
NAME - PARMAR GAURANG
ACC. - [protected]
KOTAK MAHINDRA BANK VADSAR BRANCH.

This bank sending me to much sms regarding opening an account but I have already account in that bank so it's annoying. Please stop this behavior it's spamming my inbox.

Hi,

This email is in reference to the Credit Report I received on 13th June, 2022 where I found incorrect data being reported which negatively affects my credit ratings.

Below are the details about the discrepancy I found

1. It shows 3 active accounts and 1 overdue account out of 6 accounts, which is incorrect.

2. Background: The account which shows active for KOTAK MAHINDRA BANK was a credit card, surprisingly issued under my name on 15th Mar'2016 with a Credit limit of 50, 000/-.

3. Now, let me explain: The fact of the matter, this card never got delivered to me and therefore the amount I owe has always remained constant, Rs.7.90/-, let's round it off to Rs.8.00.

4. Since the card was never delivered, there is no activity on that card, but KOTAK MAHINDRA BANK wants me to pay on a card that never reached me.

5. I had no details about this card, I got the complete card number through the credit report I received.

6. Now, because they were so adamant to get Rs.8.00 from me for the UNUSED AND UNDELIEVERED CREDIT CARD, I somehow managed to reach KOTAK CUSTOMER CARE and made the NEFT payment with the details provided by the Customer Care Representative, apparently, NEFT WAS THE ONLY WAY TO MAKE THE PAYMENT, BUT THE PAYMENT RETURNED.

Request you to kindly look into it and make the necessary changes to avoid negative impact on my credit report.

Thank you for your time and hoping for a positive response.

Regards,
Shivangi Dave

Hi, I had a credit card issued by Kotak Mahindra Bank in the year 2015 and the account was settled in the year 2021 however, I'm being chased and hounded by different people claiming to be working for Kotak Mahindra Bank asking me to pay the remainder amount that was left after the account was settled. Pathetic!

This is what has happed till date...

I was contacted by a person named Sandeep from New Delhi stating that he works for Kotak Mahindra Bank and it was brought to my notice that I seem to have missed making payments towards my credit card account, I asked for further details and I was provided with the card number and the amount due, I informed Sandeep that I'd not be able to make a payment in full towards the outstanding balance and hence he suggested that he can check with his team and let me know if they can provide a settlement offer. I was okay with it and hence it was agreed that once the account is settled the same will reflect in my credit report. I was told that it will take some time to release the offer letter, so I should go ahead and make the payment, however, I was a bit skeptical and hence I said that I'll visit the branch, collect the offer letter first and then make the payment accordingly. Sandeep was fine with it, however, when I reached the bank, I was informed by the security guard that all Kotak Mahindra Bank branches are operational on all days of week except for Friday's, I called up Sandeep and told him about this and informed him that I'll visit the same branch again by tomorrow afternoon. Next day, I was at the branch for about 2 hours, however, I still didn't get the offer letter, hence I left and informed Sandeep about it, I was told that I shall get it by tomorrow via email. I was fine it. Next day {i.e}[protected] I got a call from Sandeep and was told that I should make the payment via the link he shared with me earlier via WhatsApp. I had still not received the settlement letter, however, I still went ahead with it because, I wanted to get this account settled as soon as possible, in the meantime I got an email from KMB with a copy of the settlement offer attached. I called up Sandeep stating that the letter was issued / prepared on the[protected] and the due date mentioned for the first payment was[protected], would that create a problem later, because the first paymentof INR. 7000/- was made on the[protected]. He said that should not be an issue as there was a delay from their end. The next payment was made on[protected] {INR. 9072/-}, I called up Sandeep and informed him that I've made both the payments now and when I can expect the same to reflect in my credit report, he said that it will take approximately 20-30 days. Post which I didn't have any conversation with him, however, after a couple of months I get a call from a lady stating that I have not made a payment towards my KMB CC, I called up Sandeep again and explained him everything, post which he took all the details from me and said that now you won't get any calls and it is his responsibility to close the account. A couple of days back, I got a call from another guy singing the same song and I lost it, I shared the settlement letter with him and he had the audacity to say that the payment towards the first installment was not made on time, I shared all the messages with him and asked himone logical question: When the letter was prepared on the[protected], sent to me via email on[protected], how on earth can I make a payment on the[protected], I guess he realized that he has made a fool of himself and stopped contacting me, however, I'm not satisfied because any TOM DICK and HARRY calls me and states that I'm a CULPRIT. I want this to END. ONCE AND FOR ALL.

I've all the WhatsApp chats archived.

Do let me know what can be done in this case because contacting KMB is of no use because I do not have the CRN, the mobile no and the email id that was registered on that CC account.

I have been customer of kotak mahindra bank . i have made transaction more than 10 Lac in 2 year. now they are calling me on every minute for 5 Rs. even they have not provided any link for payment

Our Customer Relationship No:[protected]

Regards
Tarun Kumar Jha

Dear,
I am a former employee of kotak mahindra bank 2nd floor sheil estate dani corporate park cst road kalina santacruz east mum. - 400098
opposite nityanand hotel bus stop name amerbrass some emergency I was directly leave the job without reason but now my bank account on hold because of not final settlement done
My last working day was July 2021. I have completed the separation process in the systems also.
It has been more than 1 yearsince i have resigned from the bank, still i haven't got any intimation regarding my relieving letter and f&f settlement. This is just not the right way to treat your employees and if you can't treat your employees well, then how will you be able to satisfy your customers. I am fed up with sending mails and remainders regarding the issue.
Please consider this as an emergency request and kindly complete the remaining procedures as immediate as possible so that i could get my relieving letter and f&f settlement at the earliest.

My employee id was 171155

Please do the needful.

Hello kotak mahindra bank team, my name is b singh and my kotak saving bank account number is[protected] IFSC CODE:- KKBK0004336 . my mobile banking is blocked from last 3 years. i havr called many times to customer care but my issue has not been resolved till yet. please look into the matter and unblocked my mobile banking asap.

regards
b singh
contact number : +[protected]
my home branch:- KKBK0004336

This is to inform that, I have an account in kotak bank, before corona my transaction very good, after corona my job as gone I have not done my payment one day I got a call from customer care, she told we provided settlement facility, then accepted, their given me to pay 9900/- settlement and asked me to pay withn hour make 3000/- payment then she take approval, I have paid within one-hour after 2nd June I paid 6900/- total I paid I told...

I purchased iPhone 13 on January 29 2022 using my Kotak Bank Debit Card. There was an offer NoEMIOnlyCashbck that when used Kotak bank debit card i will be receiving cashback of 6000 within 120 days of the transaction. Its been more than 120 days and cashback is not received yet. Called kotak bank the customer support was rude and asked me to contact merchant.

I contacted merchant who is pine labs and they sent mail in writing that cashback is banks responsibility. I am attaching my receipt of payment and in that it is clearly mentioned

"You are entitled for a cashback of Rs. 6000 on card. It will be posted in Customer account n 120 days from the last date of the action month on a best effort basis to all and active card members accounts only"

I am attaching the receipt as well as email i got from Pinelabs

Today I transferred 16000/ in my account. But only ₹5300/ was updated as my account balance. Remaining ₹10700 was updated as my lien and i am not able to withdraw that amount. Please help me with this.