Kotak Mahindra Bank Complaints & Reviews

I am trying to apply for "Kotak IndiGo Ka-ching 6E Rewards XL" card since past two weeks but Indigo’s site is not working properly.
When I put in my OTP, it says OTP entered is not valid. On rare occasion, when it accepts the OTP, It shows an error on the next step when you fill in your name, DOB, email ID, etc.
Such a bad and disappointing customer experience by both Kotak and Indigo.

This is so pathetic 😡😤
I have lost my credit card, so i blocked it
now bill of previous month is generated and i am not able to pay it off
when calling to customer care number starting with 1860 it's promoting as if there is no balance in my mobile number, but i have unlimited plan and also recharged with talktime only to make call and it connected, but so many questions asked
Even though i have entered correct MPIN its saying wrong for three times
The after i cut call to see charges of 3rs
But my problem is not solved yet
This is worst customer care service...😡😤

I want to delink my aadhar card number from kotak bank account, because i am not using kotak bank account, this account is inactive,
all goverment benefit credit to this account,
kotak bank account is -[protected] .
please delink my aadhar from this account number .

Thanks
Raj
[protected]

Name :-Suraj Sharma

I have opened an online 811 account on kotak mahindra bank but offline kyc is not done. So my account is closed and the bank member reached my house and give me information you have to opened 10 k maintained account then you got refund your money which is stucked on previous account. And the bank member told you having alfa on your account not worry for maintaing account they deduct my money . But the main issue i haven't recieve my previous account money many a time i reached branched many times i wrote application for demand draft of money
Account no:-[protected]

I have purchased an Apple iPad and was supposed to get a cashback of INR 2500. The purchase was made using my Kotak Debit Card on 18 Feb '22. Reference ID is[protected]. Please process the cashback as soon as possible.

My name is Sankhadeep Chatterjee, My CRN number is[protected],
The details of the bank account are wrong, so I could not access the account.They send the welcome kit and all to some other address .It has been two weeks, the address is wrong, and when visited branch in kolkata, saltlake, they could not help at all. Executive from Mumbai has no clue about it. How to update those details, It should be correct as I have done Video KYC.

I MEERA DWIVEDI am an account holder at your bank SBI.
MY account no is[protected] there was authorizied transactions made today i.e. 4/06/22 towards Kotak Mahindra bank for RUPEES 30000 which I did not gave any permission.

I have a salary account in kotak mahindra. Later i switched my company so i was not using the account for quite sometime. My friend had to transfer me some money so he transferred to my kotak account. Total amount he transferred was ₹2249. But only ₹717. was updated as my account balance. Remaining ₹1532 was updated as my lien and i am not able to withdraw that amount. Please help me with this.

I think kotak bank service is going bad day by day. From last two month I have visited 2 to 3 branches and talk to 5 to 6 customer care and 3 Rm. But even the bank people do not know what to do. Before 3 months I can add 2 different CRN in my kotak app on my mobile. But a few days back there was some security update that came in the app, now I am not able to add my wife CRN in my mobile app. According to this update I have to go to the branch...

Dear sir,

My kotak mahindra bank debit card shipment tracking no. Awb#[protected] is return due to i'm not available in mentioned delivery address. Please delivered the above shipment no.in my office address. Kindly below address for your delivery purpose.
Address- near secundrabad railway station, Telangana, Hyderabad
Mob: [protected]

I want to cancel my kotak secured group one policy since 2 weeks but kotak bank is not responding and email is also not responds pls refund my money.

I dont want any sms from your bank so please dont sms me and unregistere my number.

I purchased a smartphone phone from amazon on DEBIT CARD EMI on 5th may however I cancelled the same on 8th may and amazon has refunded money to my bank account on 13th may rs 15299 Refund reference no 20220509 And 20220510 But till now my money is not credited to my account

I also filled charged dispute form in kotak netbanking site with interaction id 4820449
Plz resolve my issue
Complaint id 1-[protected]

COMLAINT SUBJECT: FORE-CLOSURE CHARGES ON FROM “MESME UNITS” ON TAKE OVER

CUSTOMER: Firm M/s Vansh Marketing-Prop.: Lovely Verma
We are availing undernoted credit Facilities from Kotak Mahindra Bank Ltd.
A) VANSH MARKETING -OD- for WC (A/C [protected]) -90 Lakhs
B) VANSH MARKETING -GECL (5199CL[protected]) – 16.62 Lakhs

Complaint 1: To Regional Business Head (North) on 3rd May, 2022, and reminders on 9th and 11th May 22. Reply received on 19th May, 2022 asking 2% Foreclosure Charges.
Complaint 2: To Zonal Business Head mail dated 13th May, 2022, reminder on 18.05.22, requesting waiver of Foreclosure Charges. Reply recd. on 19.05.22, maintaining decision "to pay 2% Foreclosure Charges otherwise approach to Banking Ombudsman, if not convinced."
Complaint 3: To President and Business Head, Kotak Bank on 13th May 22, 18th May 22 through endorsement of mails. / reminders & replies. No response.
CAUSE OF COMPLAINT:
• We are MESME unit, duly Regd. under Udyam Aadhar. Accordingly, Terms and conditions applicable to our accounts were amended as per Govt’s PSL Norms. Govt. declared many other reliefs to boost MESME units for which Bank had already obtained Udyam Aadhar Registration Certificates from us.
REASON TO SWITCH BANKING
• We were facing non-responsive attitude of Bank like delay in sanction / disbursal of Loan, responding our phone calls, replying mails etc. which showed deficiency and reluctance in providing prompt and satisfactory customer service. In order to take effective business decisions as also to overcome mental trauma, we were compelled to shift 5-year-old credit arrangements from Kotak Bank to elsewhere.
CAUSE OF COMPLAINT:
• Take-over Bank, ICICI Bank today handed over Draft with request to liquidate accounts and release properties in their favor. Kotak Bank, received draft with a condition to release property after charging 2% fore-closure charges on entire limit i.e., Rs. 1.80 Lac + Taxes.
• We understand that terms and conditions under PSL norms are monitored by RBI and are comprehensive and uniform for all accounts whether it is Govt. Guaranteed or guaranteed by Collateral Security hence we are not liable to pay any additional charge as in case of GECL.
• When Govt. / RBI is in free hand to help MESME units, in overcoming Covid Impacts, Bank is imposing unethical hidden charges which are not at all specifically mentioned in Sanction Letter. This is a sort of blackmailing to withhold residential property of our 69 years old Parents and creating mental trauma to family, in addition to other previous financial losses.
We, as MESME unit, have right to switch-over credit arrangement for want of better customer service on better terms and conditions, without any additional hidden charges.
• Kotak Bank’s Seniors didn’t pay heed to our request and are adamant to charge 2% fore-closure charges as demanded earlier else to escalate complaint to Banking Ombudsman.
Prayer: Being MESME units, we are exempted from Fore-closer charges in case of Take-over specifically due to deficiency in Customer Service. We request you to kindly instruct Bank not to impose any additional charge / Fore-closure charge on our accounts and to complete the take-over process without any hindrance.

Regards

I am receiving SMS from Kotak811 regarding opening of kotak811 zero balance saving account, which i am not interested and it keeps annoyiny my privacy. So could you take effective action against it as soon as possible.

Thanks

Please stop the unwanted account opening message of Kotak Mahindra Bank I don't want to open any account and take credit card from your bank and not taking any type of services from your please help me by stopping the unwanted messages on my phone number that is [protected] please take into this serious matter please please help

Hello Sir,

Previously i have kotak mahendrabank credit card and i settled total amount before two years.

But still it was showing in active i complined so many times to otak but no one can respond.

Please find the proof of account status

Please take it and solve my issue asap

Thank you

Hi sir my name is Naveen Kumar Chauhan my kotak bank registered mobile number is [protected], i want to raise a charge back request .

I did transaction of 549rs on 5 may to dhani merchant .
But this transaction become failed i wait for refund for 7 days no one refund receive me.
I complaint in dhani merchant customer care he also say wait for 2 days but no one refund received me at yet . Again i complaint on dhani...

Hi,

I writing this complaint regarding Kotak Mahindra Bank as they charged me Rs. 59 for the reason "Charge lien TBMS" without any prior notice. I have an 811 account and only use it for UPI and not withdrawals from ATM.
This is fraud....

Transfered a Home Loan from HDFC to Kotak bank so my interest rates can be reduced but it was a mistake transferring my loan from HDFC to Kotak, i have signed for the interest rates of 6.55% but from the 1st installment my interest rates are more then 7.5%, Also the process took more then 2 Month, also they have added a insurance which wasn't required.
And also they didn't even gave me full amount of my loan and charging interest for full amount.