Kotak Mahindra Bank Complaints & Reviews

Dear customer service team, I would like to report a complaint here. I have been harassed by recovery agents against a loan that i have taken. The girl name is Divya Sharma(as she claims) is calling my colleage to get to Amit Mallik since she says he gave my reference in the loan. But that’s not on further investigation I found that these recovery agents are reaching out to many other employees of our previous organisation (mCarbon Tech Innovation Pvt Ltd) and harrasssing everyone. How can you allow this to happen by your business partners or outsourcing agencies??
I would request you to take immediate action as it’s damaging your image too. Here are the numbers giving me unwanted calls.[protected],[protected],[protected],[protected],[protected],[protected],[p...⇄ and many others. I am getting volume of calls continuously and disturbed since these people are very very rude and talk with no respect. Looking forward to your support. If I keep getting the calls, will have to file a police complaint. Please help here.. please

Worst bank, they levied charges for debit card before even physical verification is done and they say that i have applied to the services and i asked they to refund the amount where they didn't say anything about GST charges which will not be returned and after calling them they reverted the amount but took the gst charges they put a SMS back saying this a onetime goodwill service and they closed my debit card on my request by promising a new debt card with the charges that have been levied but now they say gst has been levied and you are short of funds, if you want you need to apply for it you need to add the funds .. the customer care representative are the worst. they don't even know how to handle the customers. this is the worst bank.

Hi
I Opened Account On KMBL And its almost 20 days but till date not even received welcome Kit Like cheque book or ATM Card
Is This Your Service ?

Hello Sir/Madam,

My name is Sahil I have a Kotak bank salary account which I am not using anymore I want to close this account. but Bnak employees are saying that you have to pay Rs.3500/- maintenance charges which I don't understand my account was maintained from last month I didn't keep it they also deducted my balance from my account for that but still asking for Rs. 3500/- charges that too on call my account is not showing in negative or anything. Please look into the matter and help me. i also called customer case they said we will convert to 0 balance account but still this issue i am facing

Thanks and Regards
Sahil
[protected].

Deducted one month extra emi amount from my account without any information... kindly refund my amount 🙏 As early as possible

Hi

I had bought Kotak Life Insurance Policy 9550845 in 2016. I have been paying Rs 50, 000 premium p.a (on a monthly basis). After having paid close to Rs 3.25 lakhs, the fund value has only reached Rs 467, 000.

Given that it is the market linked plan and markets have grown so much in last 6-7 years, the returns shown are not commensurate with how the markets have grown.

Kindly look into the matter.

I am writing to bring to your attention a matter of great concern and utter disappointment regarding the recent experiences I have had with the credit card department of Kotak Mahindra. Specifically, I have been receiving abusive calls from a phone number associated with your organization: [protected]. This behavior is completely inappropriate, unprofessional, and unacceptable.

I would like to emphasize that I have been a loyal customer of Kotak Mahindra for a considerable period of time and have always maintained a good relationship with your institution. Therefore, I am extremely shocked and disturbed by the unprofessional conduct displayed by one of your representatives.

The abusive calls I have received have left me feeling harassed, intimidated, and violated. As a customer, I expect to be treated with respect, courtesy, and professionalism at all times. The behavior exhibited by your representative is a clear violation of these basic expectations.

I demand an immediate and thorough investigation into this matter. I request you to take the following actions:

1. Identify the individual responsible for making the abusive calls from the mentioned phone number ([protected]).

2. Initiate appropriate disciplinary measures against the individual found guilty of engaging in such behavior.

3. Provide me with a written apology for the distress caused by the abusive calls.

4. Take necessary steps to ensure that such incidents do not occur in the future and implement measures to improve the overall quality of customer service.

I would like to remind you that the actions of your representative not only reflect poorly on the individual but also tarnish the reputation of Kotak Mahindra as a whole. It is crucial for your organization to address this matter promptly and take the necessary steps to rectify the situation.

I believe that Kotak Mahindra is committed to maintaining high standards of customer service and adhering to ethical practices. Therefore, I trust that you will treat this complaint with the utmost seriousness it deserves and take appropriate action to address the issue.

I expect a prompt response to this complaint and request that you keep me informed throughout the investigation process. Failure to address this matter adequately will leave me with no choice but to escalate the complaint to higher authorities and consider seeking legal assistance.

Thank you for your attention to this matter. I look forward to a swift resolution and a satisfactory explanation for the inappropriate behavior displayed by your representative.

I have created a salary account with kotak mahindra bank without knowing to me they have issues credit card and that is also not reached to me.

Now they issued credit card statement with Annual charges of 588 and asking me to pay. Where as i dont even have a credit card with them.

Please clear these charges otherwise i would like to close my account with Kotak bank as this is really frustrating.

Please dont go with kotak mahindra bank.it is worst bank ever to resolve customer issues.

I have sallery account on KOTAK MAHINDRA BANK and i have bought some electronics on the ZEST MONEY app and I made all payment on time on tht app they or debited amount of 1770/-rs TWO TIMES i asked for costomer care executive they are fraud on me and I have paid all the payment before due i need refund it's not my fault I made payment may 5th and June 5th
Please make sure refund to me
It's my humble request RAKSHITH C

I have sallery account with kotak bank and i purchased some electronics with 'Zest money'
App i paid all amount before due on time
But they debited 1770rupees 2 times on my kotak account they are not responding properly
Costomer care people fraud on me please i need refund

Hi
I would like to complain about kotak mahindra bank
My account no [protected]
I got some unexpected deduction last night without prior notification in the name of TMBS transaction. Kindly look into the matter and do the needful

Someone has used my wife mobile number 9654746xxx and give it as referencealternative number now she is getting daily so many calls asking to contact that person.How would we contact that person as we dont know that person.
We are getting daily calls from unknown numbers to re-pay the loancredit card payment. Those guys are talking very rudely in abusive manner. Can you please take action on my request immediately on priority basis otherwise I need to take appropriate legal action on this.
Can you please remove this mobile number from that bank account as she dont have any bank account in kotak mahindra.

Someone has used my wife mobile number [protected] and give it as reference or alternative number now she is getting daily so many calls asking to contact that person. How would we contact that person as we dont know that person.
We are getting daily calls from unknown numbers to re-pay the loan\credit card payment. Those guys are talking very rudely in abusive manner. Can you please take action on my request immediately on priority basis.
Can you please ask kotak bank to remove her mobile number she dont have any bank account in kotak mahindra.

I never got any message from Kotak saying i will be charged for every failed ECS transaction.I found this when i accidentally checked my account summary which i never usually do.I never got any information regarding this charges. Being a reputed bank, Kotak must try to be transparent, atleast to its customers. They are deducting lots of hidden charges. I just want my lien amount refund.I expect a refund from Kotak for being a customer for the past 2 years The customer care service is intolerable

Dera Team,

Previously i have kotak mahendra bank credit card and i settled total amount three years back and they are provided settlement letter also by bank.
Credit card number [protected]
But still it was showing in active i complained so many times to kotak bank but no one can respond.
Mobile:[protected]
Mail: [protected]@gmail.com
Kindly check the attachment of settlement letter by bank for your reference
Please take it and solve my issue asap

Thank you

Dear Sir/Madam,

I Dibyendu Kundu is requesting you to remove the agent code of Kotak Mahindra Life Insurance Company Ltd. from IRDA PAN portal.

I have mentioned the details, given below.

Name : DIBYENDU KUNDU
Agent code : 60207618
Company : Kotak Mahindra Life Insurance Company Ltd.
Pan Number: BVWPK4468A

Kindly please remove my Agent code and Pan ID number from IRDA Portal asap.

My overdraft account number is [protected]

when this overdraft account was offered to me, they said there would not be any no-utilization charges. all of a sudden, in May 2023, non-utilization charges of 2627 rupees were charged

i went to the manikonda branch and they just sent a mail to the relationship manager. i gave them a written complaint but they not even raised the complaint but just sent a mail saying the relationship manager will call, but no one called me

i even tried to reach the relationship manager over the phone multiple times and she not even picked up the phone.

please return back the charges levied with immediate basis or close this OD. there is always some sort of trouble with kotak bank with respect to this OD

Dear Team,
Good day,
Please find attached my payment details for your reference,

Customer Name; Ms VijithraLoan No CFB17092477.Dealer Name: Vasanth & CO Place: Royapuram
Note:
Today I received a call from arepresentative of Kotak Bank regarding pending dues for the past three months. The person who called me provided their mobile number as [protected] and thecall took place at 18:15. When I requested proof of the outstanding dues forthe past three months, the caller avoided the question and gave variousunrelated responses & spoke rudely.They insisted that I visit the Kotak Bank office in Egmoredirectly, but I questioned the need for such a visit. I informed them that Ihad purchased goods from Vasanth & Co and that I would provide statementproofs of payment to the respective branches of Vasanth & Co.
In an unfortunate turn of events, the caller informed me that the owner of Vasanth & Co is dead andquestioned how I could contact him. Furthermore, during our conversation, thecaller insulted the late owner of Vasanth & Co.
Today I visited the Vasanth co showroom and met a Branch Manger with kotak staff members to register these complaints & his given id also send mail to this id about this incidents said that payments proofs attached in this mail.
I kindly request that Kotak Bankand your staff members provide proper training on customer communicationskills. It is important to educate them on how to effectively interact withcustomers. I hope you understand the significance of this request and I thankyou in advance for taking the necessary steps to address this matter

Request you to check from your end & share the NDC at the earliest.
If any clarification Please revert back
thank you,
Warm regardsjay
[protected].

Since from so many days am getting auto debited from my credit card account to savings account which i have not maintained balance without any information.Kindly refund my deducted amount as soon as possible and close my savings account.

This is to bring to your notice that I have never in my life applied for any credit card from Kotak Mahindra Bank Ltd and to my surprise today I have received a call from your collection manager Mr. Sachin Rathod – [protected] from Solapur branch that there is an outstanding of Rs.2, 80, 623.31/- on my name.

This is a case of fraud wherein my documents have been wrongly used for issuing a credit card on my name. The registered mobile [protected] belongs to me when I used to work with Vodafone Ltd in 2014 but I had left the organization in December 2014 and handed over the number to the corporate since the number was given by Vodafone to me as an employee.

I have got the card statement from the collection team and the major transactions did on 16th March’23 were all happened in different petrol pumps but the amount used are way beyond to fill the fuel which clearly indicates that these are fraudulent transactions happened on the card issued on my name.

We are registering the Cyber Crime complaint and also registering police complaint to check the CC TV footage on these petrol pumps.

Meanwhile please block this card with immediate basis and confirm the same.

Also I want to see the Credit Card application received for issuing this card on my name so please share the application form, self attested KYC documents on basis of which Kotak Mahindra has issued card on my name and also the acknowledgment copy of courier service through which the card has been delivered.