[Resolved]  Tikona — Customer Harassment

Tikona — Service not satisfactory

had applied for Internet broadband service, sales executive promised to give the service within 4 days,
didn't received the same after 1 week also,
when asked to return the documents given they provided only with the cheque give all other documents were not given back

Tikona Digital Network — did not received the connection

sir,
my name is Ravi prakash,and i have applied for tikona digital network broadband services my application no is [protected].i have applied for the broadband service on 17 march 2010 my cheque number is 528313 and i have not yet received the connection till date.the executive is not responding to my call and always making excuses no network is there sometimes he says tower only cought fire where as my friend in the very same area where i am residing is using the network effectively. his name is somashekhar and his executive id is[protected].(ph [protected])when i told him to give his manager number he has given two different numbers and names of his manager.they are as follows [protected] his name is sourav,[protected] name manjunath.
prior to this i have made three complaints in tikona care there reference number are as follows[protected]April-2010),[protected]April-2010) ,third complaint is having the same reference number the executive in tikona care told same reference number has been updated as your third complaint and has been sent to area sales manager of the concerned area on 13-april-2010 no action have been taken by the concerned department also.
sir,i request you to take any action against that executive and get me the connection done as fast as possible if connection cannot be done then i request you to refund of money.
yours faithfully
ravi prakash
([protected]/[protected])

Tikona Digital Networks — bad service and unprofessional approach

Dear sir,
I took Tikona Digital Networks Pvt Lts Broadband service on 19 march 2010.After few days i started to get connectivity problem and very slow speed. I made complaint to Tikona cutomer care about my problem and i was told that some engineer would visit me in 24 hours but no one came.Its now more than a month and may be i called 100 times to tikona customer care i havent got any engineer visit and evry time i call the tikona people talk in rude manner and they say that they have forwarded my compliant on unrgent basis and in 6 hrs i vil get a sms which vil have name n numbe of engineer and its like may be 15 times my complaint has been taken on unrgent basis no one has visited me in past 1 months times. This show the improper service committment n unprofessional approach of Tikona digital networks.
I feel cheated and frustrated with a pathetic service of this broadband service.I have wasted so much time and money on calling . I therefore request you to kindly look into the matter and provide me proper justice as soon as possible for the pain and frustration i have gone through by using this broadband sevice.


with regards,
Atul Ranjan

Hi Atul,

Hope you are doing well.

I amalso not getting a good support from TIKONA technical staff.

I have subscribed for FUL599 plan (300kbps) 2 weeks ago. I am getting In-consistent Internet connection. And speed is only 40-80 kbps speed (I rarely get 100 kbps if I stop windows firewall). Even not getting satisfactory technical support. Their staff seems to be totally un-professional. I wonder, that how TIKONA is surviving in the field with such an In-Competent, Un-skilled, and Un-professional team (in all the fronts whether its Sales, Installation, Technical or Customer care staff). Please let me know whether you have got a proper service after your follow-ups.

Please note that I am also getting similar replies like ... "they have forwarded my compliant on unrgent basis", "I was facing mobile connectivity so i could not reach to you", "I will send someone soon" and ... so on.

Any suggestion would be highly appriciated.

Regards
Sharad

Dear Friend,

I was also facing the problem u people are facing.
Fianlly i wrote the very hard mail to below id and finally they respond
nodal.[protected]@tikona.in (u can send ur mail to ur state nodal mail-id)
[protected]@tikona.in

Regards,
Neeraj

Dear Sir,



I m customer of tikona wibro. My user id is: [protected]. Name: manoj

1- On 2nd of may I registered a complain (Complain no:[protected] as my tikona Wifi connection stoped working and my wire had a loose connection too. I requested for an engineer to visit my place n rectify it.

2- Unfortunately it has been 11 days…no body ever visited my place nor called me back from your side and my problem still continues…it has been 13 days I have been keep calling every day 4/5 times to your customer care executives (technical support department), but in vein. Each time I call I get the same mechanical, fake answer that some engeeneer ll visit my place and rectify it..but nobody visits…..i am fade up with same fake lie everyday…but nobady never took any action….

3- To utter surprise today I got a text sms that “ your problem is resolved and ur complaint is closed”. Though I m facing the same problem that I was facing on 2nd of may….for last 11 days

4- After being fade up with the tecnicall department this time I called (around 2.30, 13th may 2010…) customer care officer and conveyed my dissatisfaction of the service of the technical department… instead of giving a solution the the customer care executive misbehaved me, used absurd language and hung up the phone….

5- I must mention that 2 months before I had a similar problem and I kept calling for 25 days …but in vein…finally I hired a private technician solved it and played the guy from my pocket …

So finally, I must say I am totally dissatisfied with your worst service and bad mannerism to customers…and going to sue a case in consumer court and disconnect ur service…

Thanks and Regard,

Manoj

User id: [protected]
[protected]@yahoo.com

i given cheque two months before but still now no body contacted till now

Tikona Digital Networks — Broadband service not provided

Respected Sir,
My name is Suraj Kumar Verma and i am residing in Army area with my father near Navy Nagar,Colaba,Mumbai-400005. On 11th Nov i had applied online for the Tikona Broadband and on 13th Nov i got a call on my mobile number for providing the Broadband connection and they told me that their Sales Executive will come to my home and do the necessary documentation and collect the advance charges and the Installation charges.They told me to send my address to their mobile no -[protected] and i did that .

Later in afternoon around 11 am their Sales Executive Mr Dinesh came and done the required documentation and took Rs 1102(one thousand one hundred two only) as the First month Broadband charge Rs 499 and Installation Charge of Rs 500 +Service tax for the 2Mbps Circuit Breaker Broadband Plan CB499.Mr Dinesh told me that on 15th the installation and service will be provided.BUT STILL NOW NO INSTALLATION AND NO SERVICE IS PROVIDED .The mobile no which he gave me on the receipt [protected] is switched off.

I called the customer care twice but nothing has happened till now .My application form no is -[protected] and Sales Executive ID is[protected].My Registered mobile no is [protected](as written on application form)

Tikona Digital Networks Broadband services — Refund of the Payment taken in advance and service not provided yet in a month

My name is Shibu Karunakaran, and I have applied for the Broadband service from Tikona. My Application No is [protected] and I have made a cash payment of Rs 1250 for activating a net connection in 2 days.

I was told that if I make the cash payment, my connection will be activated in 2 days.

I have paid Rs 1250 on the 6th of February 2012 and I followed up after 4 days i.e. on the 10th of Feb 2012 and was informed that there is a shortage of equipments and the connection will be installed and activated on the 13th of Feb 2012.

Subsequently I have been calling up the customer care and they informed me that I have to wait till next Monday for the installation.
I requested the customer care executive attending the call to transfer the call to the Team lead or manager but he informed me that the team lead is busy in a meeting and asked me to call back next morning.

Since then I have been calling the Customer Service team and they do not answer, or they keep you on Hold for more than 10 minutes and finally disconnect the call without any communication

Is the team lead/manager so busy that he does not care about the customer?

This is one of my worst experience with any Service provider and even before I have started to use your company services I have a feeling that I should not like to connect with some company who doesn't value the customer.

I would want a refund of money with out any deductions and also will not wait for 30 days as it's none of my fault that equipments are not available with you.

If you are not able to deliver on a predetermined deadline any one would expect a proactive formal communication from the sales representative or whoever responsible to avoid such type of situation.

Hoping for a response or Call from you ASAP.

"Hello,
I’m Vishal Mehra.
I want to thank Tikona for my Refund cheque of full amount. On 3 Aug 2011 I have applied for Tikona ULNTD799 plan and paid installation charges to sales guy, but the installation guy told me that there is no feasibility at my place, so I raised disconnection request. I wasn’t expecting the refund to come to me on time, but to my surprise after 30 days I got my refund cheque. I wish my location was feasible, hope it would be in future as I have good review about their network speed.
Regards,
Vishal."

Dear Customer,

Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJ156 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.

Regards,
Tikona Care

Same Call I receive from Tikona, he says i m calling from Delhi High Court on behalf of Tikona, Why you guys Harass us for Due Payment, If i receive any call from your company again, So i file case in Consumer Court.

Dear Customer,

Gentle Reminder
This is to follow-up on your concern listed on June 6, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJ156 in the subject line.

Regards,
Tikona Care

Tikona — connectivity & speed

upload test show always eror

They are not disconnecting my Tiokna services..

My Tikona Account No:[protected] Past 20 days i'm begging them..for disconnecting my service. Daily they are saying stories...I'm vexed.