[Resolved] Lenskart — Defective items getting delivered

 
17 Reviews
Na, Delhi, India
 hackirus007
I had ordered Vincent Chase Air VC 3946 Black Blue Reflector Mirror C3 Sports Sunglasses from lenskart.com
i am receiving defective sunglasses from past three times.

this time when i complained to simranjeet (saurabh and his team) they denied for resolution, they just say we cannot change what has been done in past and sorry, but uptil now no resolution has been given from past 3 orders, from their team saurabh even promised that he will ensure i receive a proper order but still i have not got it.

These are the order id's:-
[protected]
[protected]
[protected]

as you are unable to provide me resolution i am filing a legal complaint against you all.
Complaint marked as Resolved Jun 21, 2016
The gv has been canceled i would like to reopen this and take it legally and a case of harassment.

Complaint Status


[Jun 12, 2016] Lenskart customer support has been notified about the posted complaint.
Complaint comments  16 Comments     Updated: Share0Tweet0

Comments

Dear Tapan, as per our telephonic conversation, we would like to inform you that we have arranged the reverse pick up from your address and will initiate the refund/ replacement post quality check. We appreciate your patience.
This resolution will not work now I have already filled legal complaint for which the support has been notified if lenskart can't deliver me single order in proper manner you need to shutdown your company.


I had asked for an instant resolution for which I got a reply that we won't be able to help you in any manner.


So I would be raising a high compensation for this kind of orders with the torture and the phone calls which I made, bills would be added.
You had my patients from 2 months now you cannot get my cooperation any more either get me a resolution by eod today. Else do not contact me any more for the same thing plz give us more time and all that crap. The same wad been discussed on call.
Dear Tapan, we would like to inform you that we have provided the gift voucher on your registered email ID with us. Please feel free to contact for any assistance.
As discussed on 16-17 june i have not received the other GV which abhijeet committed to provide within 24 hours so i had sent a response to lenskart that cancel the order as the deal was been made if the other gv is been provided then i would take the legal complaint back, but lenskart has not yet provided me post requesting for call back no call back has been made.

i would be filling another complaint of fraud with harassment and making false commitments to customer.

DO NOT CONTACT ME ANY MORE AND CANCEL THE ORDER AS NOW I WOULD BE GOING WITH ME LEGAL COMPLAINT DULY FILLED AND SHARED WITH LENSKART.
I have been notifying this to lenskart from past 48 hours and today also i have made a call for the same. I have tried from my side how it could be resolved but lenskart failed to fulfill from their side. Today also i have put on a request for callback by 2 PM with GV to Social Media team (Abhijeet and his team). If i am not getting the resolution for god sake do not contact me and a statement with all email proofs would be given by my side in Cyber crime police Station with a case of harassment also.
Dear Tapan, we would request you to allow us some time to resolve the issue. We apprecaite your patience.
Dear Tapan, as per our telephonic conversation, we have shared the Gift voucher with you and your feedback has been noted, we will definitely implement it and serve you better in future. Please feel free to write to us for any assistance.
Yes shahzed from team lenskart has given me and i have clearly told that please make sure this order comes non defective/damaged.

i appreciate shahzed for quick response.
I got a call from lenskart that you are cancelling the order abhijeet as i had informed you earlier that if both the gv's i am not getting i would be going with my legal complaint and today i would be going for statement as the gv has been canceled by your team. i have email proof of your commitment.

And for information the replacement order has scrathes on eyeglasses so i am returning that also thanx for wastin my time.

DO NOT CONTACT ME ANY MORE AND INITIATE THE REVERSE PICKUP
Hi Tapan, as per our telephonic conversation, we regret to inform you that we can not reissue the gift voucher as you have not returned the product.
It was said by your executive to dispose so stop blaming customers
Hi Tapan, as per our telephonic conversation, we have not found any record of any communication like this. We apologize, however, we are unable to go by your words.
how do i believe that you record the each and every call. there no point discussing this any more so stop adding comments and contacting for any of the things mark my words well. DO NOT CONTACT ME.
Hi Tapan, We deeply regret the inconvenience caused. We are always there to assist you in every situation. We really understand that we were not able to meet your expectation this time. Your case is under the consideration. We will keep updating you with the upcoming status of your complaint.
Dear Tapan, as conveyed earlier, we regret to inform you that we can not reissue the gift voucher as you have not returned the product.

We are hereby closing the case and marking it as resolved.

Please feel free to revert for any assistance.

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    Lenskart - Defective items getting delivered