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[Resolved]  Lenskart — Replacement of eyeglasses

Address:110091
Website:www.lenskart.com

I had ordered pair of eyeglasses on 27 April which came out defective.
I had a return/replacement request which was been made for another eyeglasses not which i mentioned.
That was resolved after two days.
after 15-20 days i received replacement order which came out empty.
i had complained for this on 17 may till date false commitment are been made that we are generating GV for your order pls give us more 24 hours.
there have been more than 3 days i am making daily calls still the same answer.
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Jun 3, 2016
Complaint marked as Resolved 
Broken Order Need Resolution
Verified Support
May 24, 2016
Lenskart Customer Care's response Dear Customer, we deeply regret the inconvenience caused and we are thankful to you for letting us know about the dissatisfaction. We completely empathize with your situation and we will give our 100% to make your bitter experience turn into a better one. To start with the same we would request you to share your order id or contact details so that we can check and get the issue resolved on priority. Thanks..!!
Verified Support
May 25, 2016
Lenskart Customer Care's response Dear Customer, your response is awaited. Kindly do the needful so that we can assist you to best of our level. Thanks..!!
Verified Support
May 26, 2016
Lenskart Customer Care's response Dear customer, kindly provide us your order id or contact details so that we can call and get the issue resolved for you. Regards..!
Verified Support
May 27, 2016
Lenskart Customer Care's response Dear customer, since we are not getting any response from you. Hence, we are closing the issue and in case, any further assistance needed please feel free to get in touch with us. Thanks..!
Complaint comments 
3 Comments

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Comments

Sorry as this issue was addressed i could not reply.

Post the order was been sent i received cracked eyeglasses for which i shared the screenshot
lenskart is unable to deliver me a single order properly
you had commitment of 24-48 hours which has been over for creating replacement order.
Please find the order id below i had clearly told if i am not getting replacement order within 48 hours i wont be contacting lenskart any more. i am filing FIR the same would be shared by tomorrow.

Order ID:- [protected]
Contact No:- [protected]

Reply
Dear Tapan, thanks for your time and support. As per our telephonic conversation your new order-[protected] has been dispatched from the warehouse and it will be delivered to you within 3-4 business days maximum depending upon the location. At Lenskart, we aim at maximum customer satisfaction and ensure premium products and services round the clock. Thanks..!
Reply
There is no such ordered dispatched
Reply

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