Levi's India Complaints & Reviews

Bought a pair of jeans 90 days ago though levis one black 511 and other one is blue 513 but theese two are totally worn out like they have been worn for years the black one is totally worn out and the blue one is worn out from a particular region didn't expect this from a jeans worth 4000 to 4500 RS each in order to compensate from my suffering i want to you to replace my jeans

thanking you

Dear sir / madam

i abhi kataria resident of sriganganagar rajasthan purchased two denims ie black 511 and other one is blue 513 which in the span of 90 days is worn out like theese two have been worn in years, i have been a fan of your fitting and finish but this time the same cannot be said deeply saddened to see that jeans just 90 days old the black jeans is totally worn out and blue jeans is worn out in a specified region sad to see that a jeans which normally which costs 4000 to 4500 each
i request you to consider my issue and replace my jeans in order compensate for my loss

I have returned a jeans 15 days ago. The product has reached the company successfully but i have not received my refund yet. I have written a couple of emails but all in vain. The customer cate never responds to my call. Kindly help me get my refund as soon as possible.
Order no #506154

Hi,

I had ordered 2 pairs of Jeans from your website, but both had fitting issues. So, I raised a return request for both.

Order no 518152 - Return request was raised on 29.12.23 and it was picked by your delivery partner on 30.12.23. The refund has not been credited yet.

Order no 518225 - The return request was raised on 29.12.23, but it has not been picked up by your delivery partner yet.

You are requested to update on the above two issues on priority, as both my calls and emails are getting unanswered.

With regards,

Sachin Mahendru

I boight a jeans of Rs 1619from official indian
Website of Levis. Due to size issie Ihave returned the jeans but no refund has been provided since 13th December 2023. Reached out to online customer suppptt and emailed on yhe provided email Ids but received no response. Unable to reach out to any agent. The screenshots are attached below for reference. Request uoi to please address the isaie and provide a refund.

I had placed an order with Levi's on October 2, 2023, for which i created a return. Order number is IND[protected] and return order number is INDRS[protected]R1. I had also submitted my bank account details to them, in response to the mail I received from Levi's to get a refund, as my order was on COD. It's been more than two months but still there is no refund received. I had written multiple mails to their customer care but haven't received any reply from them. Now my Levi's account says that item is non-refundable, if it was so than how the return ID was created by them, and order was also picked up by their courier service and I was also provided with a return ID, for which I received a mail that I'll get my refund in 5-7 working days.
Kindly help me in this regard.
Thank you

I purchased a sweat shirt & a Jacket XXL for my brother birthday on 23/12/23, But size not fit when checked, i went for exchange on 25/12/23 for XXXL, but size was not available. I asked them to refund, but said come after 2-3 days

I bought XXL one jacket 7 one sweat shirt for my brother4 birthday on dated 23/12/23 but size was unde3rsize, i visited store on 25/12/23 for change it to XXXL, but not available. I asked them to refund, now they are saying wait for 2-3 days

I had ordered for a different item and they delivered something different and when I scheduled for a return and refund, they picked up the item from my home and I got a mail from that pickup agency that it is delivered to Levi’s office. I was waiting for my refund from that day. It’s been almost 19 days after the return and I did not get the refund. I have tried calling them in customer care number but no response . I have sent two mails to them, I got a reply to my first mail that a ticket has been created for my complaint but later no response. I have sent a second mail two days back and there is no response. Moreover my return status is not reflecting in my profile in Levi’s account. How can a good brand act so irresponsible like this? It has been almost a month now. There is no option to communicate with the customer care also .

I had returned product purchase from Levi's due to size issue.
Product is received at Levi and status is showing pending Inspection from last 15 days

Tried to call on customer care but it is not working every time it says high volume at customer care. (There is customer care at all only IVR play)

Dropped multiple mails but no response to any mails.

They have separate customer care number for Retail enquires which is working fine.

Levi's India online is one of the fraud company

I had placed and order for 3 jeans from levi.in on Tue, Nov 21, 2023

ORDER NUMBER: #IND[protected]

I placed a return order for 1 jeans and the order has been picked up from my home on Sunday 26th November and I have received reverse pick up acknowledgement also.

RETURN SHIPMENT NUMBER : AWB No : [protected]

Levi confirmed receiving the return order at their warehouse

RETURN ORDER ID : RET241IND[protected]REP

I still have not received my refund despite numerous call and emails. No action is taking place and this is the worst customer care experience till date.

It’s been a week ! There’s been no refund and as usual they don’t pick up calls and reply to msgs ! They have one of the worst customer cares in the world ! These people are big time looser please never buy from their website cause you might never get your money back ! My order id is ORDER #494445

I purchased a Levi jeans online with cash on delivery. After placing the order I received WhatsApp message from Levi's to pay via UPI to get additional 100 rs off. I paid via UPI however the same is not updated in my order (503610). Now the delivery person is asking for cash and my delivery is stuck for last 3 days. I tried reaching customer support but their number never works. I emailed but even that is not responded yet. Pathetic service from so called big brand!!

I returned product on 5 dec 2023 and it’s 15 today . No refund has been granted. Neither customer care is answering call nor responding to emails.

I have returned my item on 5th December 2023 and it’s 15 today still no refund issues. Customer care not answering calls and not responding to emails also .

Placed return request for a product on 04 Dec which was accepted. However the product has not been picked up till now. The custome care toll free number is always busy, and this i am saying after trying for 50 times for continuous 5 business days.
I have sent two mails which as per them will be replied within 1 business days have not been replied for more than 7 days. Need help please

Dear Sir/Madam,

I am writing to bring to your attention an issue I've encountered concerning a recent return I made.

On 28/11/2023, I initiated the return of Men's Solid Blue Collar Neck Jacket with order number : 488142 to Levi's, following the specified return process. The product was picked up by Levis' designated courier service on 30/11/2023, as per the return confirmation.
On 03/12/2023 product has been received back at Levi's store/warehouse.
Regrettably, despite the return being successfully picked up and received at warehouse, I have yet to receive my refund for the returned item. I have checked my account and verified that the refund amount has not been processed or credited back to my original payment method.
I am attaching the screenshot of the confirmation message from Levi's that the product has been received at their warehouse.

I would greatly appreciate your prompt attention to this issue and a resolution that ensures the timely refund of the returned product.
Thank you for your attention to this matter.

Sincerely,
Ashutosh Gautam
IIT ROORKEE

Hi - I have been trying to reach out to customer care of Levi.in to process my return or exchange, as its one size higher. There is no response on customer care numbers 1.800.872.5384 and also no response on email. I have emailed them on 1st Dec and 4th Dec for follow up. Walked into a company store as well in Pune but they didnt entertain since i bought it from levi.in.
I am hanging high & dry as to how do i get any support on my request.

Hi,

This is Siddhi Gharge here.
Recently I order few clothes from online website. ( Order 487141 ) However, I was not able to place the return order as website was not updated. I had written a mail upon which I got confirmation that return order has been placed. However no delivery agent contacted me.
I have been writing several mails to customer support but no response. This is highly disappointing. Despite several mails there is not reply whatsoever. No delivery partner has contacted me for pick up. Neither has the portal been updated. The so call customer support contact numbers are always busy and no one picks up.
Please ask them to process the return, collect the products and refund my money.

I have successfully returned the package
Order number : IND[protected]
Ordered on 20Nov

Returned on 26th Nov
Tracking
Delhivery
[protected]
Showing it’s been delivered to Bangalore on 29th of Nov

From 29th Nov it’s been 12 days no refund as been issued