LG Electronics Complaints & Reviews

I need a solution to this never ending problem with my LG Wate purifier
It is been 40 DAYS since the complaint and issues cropping up because of the untrained, unprofessional not proficient technician of LGE - my water purifier has been spoilt and in spite of my repeated, calls, emails and SMSes to the Customer Care, literaly begging to your SERVICE CENTER MANAGER - this problem is not solved.
LG RO WATER PURIFIER ISSUE IS Going on since 24 - December - 2013
PLEASE urgently contact [protected]@gmail.com & [protected]@gmail.com - The first email id the registered email id, while the second email id is the id from which numerous emails have been sent to your Customer Care,
Your Manager - MR. Alok is also not taking any responsibility for solving the issue and is very lethargic
Yesterday he called and said that he will return the money and take back the product and today he is sending a mail to tease us by not responding to the issues,
Your technician has taken away all the new parts in the water purifier and when questioned to him, his supervisor, supervisor's supervisor (RAJKUMAR of Chennai) and Manager or RAJKUMAR - ALOK IYENGAR - all are equally fraudulently acting and does not take steps to rectify the defect and replace the unit with NEW MEMBRANES And CYLINDERS while the product is in the WARRANTY PERIOD
Instead your BRanch Service Manager is asking us to research about the water quality in every house in the neighbourhood with their existing WATER PURIFIER
This is ridiculous
This is literally STEALING the parts of our machine and placing inferior products
PLEASE RESOLVE - TAKE ACTION
SENIOR MANAGEMENT OF LGE please look - YOUR CHENNAI BRANCH Personnel are very negligent, irresponsible and most important are treating Customers as a very cheap - and think they can do whatever they want !!!

I bought a Smartphone LG E988 (SR [protected]) from Chroma Retails store for Rs.27994 on 12 Jan'14. While using it I found that Upper part of the screen has gone black. (Internal Defect) I went to the service center in Nehru Place where they offered me a repair of the same saying that the whole front panel of the phone would be changed as the screen has gone bad. Why would i want a repair if my phone has gone bad in less than 20 Days. I am wondering how an electronic product can be bad in just less than 20 Days and I think this would keep giving problems in future as well. The phone is Brand new with no scratch but company officials are not ready to replace the phone even though they know that product itself has gone bad. Talked with Satish Bhati (ASM) [protected] but he is also not ready to consider this request appropriately. I believe I should get a replacement phone as its been just 3 weeks and phone started giving me problems. I don't want to use a brand new phone which has been opened for repair. This has seriously turned my experience with LG in a worst way it would make me think twice to buy an LG product in future. I want a replacement of my mobile so I don't want a repaired phone. I would escalate this to Higher Authorities if required. Vikram Malhotra [protected]

Our refrigerator, all of 2 years, stopped cooling on 21st Jan. We promptly registered a complaint with LG's toll free customer service center and were told that the issue would be attended to within 24hrs. After multiple follow ups, one of their service personnel visited our house on 23rd Jan and diagnosed the problem as shortage of Freon gas within the system. He stated that he will register this issue internally in the LG system and the Fridge will be transported by LG to their workshop for filling the gas and keeping it under observation for a few days before bringing it back. We were told that personnel from LG transport team would contact us by Monday (27th). Since no one called on 27th, we followed up on 28th, 29th, 30th, 31st and 1st Feb, all in vain. We have now been told after being kicked around from pillar to post that the fridge would be picked up for repair from our house on 5th Feb. Given the history thus far, this looks highly unlikely and we are in for a long haul here. Is this the real hollow nature of LG's so called world class after sales service?? Pathetic to state the least and has caused a lot of heartburn and distress within our household!

LG SUCKS… Their Products and Services! We have a 2.5 year old LG washing machine that barely works. LG promises service within 24 hours but we have never received it. I have had to put in 4 repair complaints for the same problem but they have not yet managed to fix it. Each time, they put in a temporary fix to close the complaint but the problem recurs in a day or so. Our washing machine has been down almost the whole month of Jan-2014. The last problem occurred 6 days ago. The machine has not yet been fixed in spite of several calls and escalations… Lesson: Never buy an LG product again! LG does not care about its customers!

Hi Team, My refrigerator is having leakage problem which can not be resolved by technician and he told me to replace the product. I took it in discount offer and replacement of my old refrigerator. He took over my original bill and cancelled cheque before 2 months for replacemnt process. Since then I am following my complaint and Customer care executive is telling me that the same model is not in stock for Mumbai/Thane location. I requested him to have my same product from somewhere outside Mumbai/Thane location. He is not attending me properly. My registered mobile number for complaint[protected]. Please do the needful asap. Solutions I am looking : I want my same model. No refend required.

I have purchased 47LED smart TV from Kohinoor, Vashi Navi mumbai on 27 sep 2013. After some time I have notice some de-coloring patch on TV. I thought it is problem of settopbox. When I Checked TV screen, with screen changing software using LAPTOP. I Icome to know that it is fault of TV. Then I register complaint RNA[protected] dated 20/12/2013. When the service person come, he put the blame on settopbox. When show the fault using LAPTOP etc. then he agree. Then they closed the complaint. I have to again register the complaint RNA [protected] dated 28/12/13. Then they change the screen of TV. Even after that fault is not rectified, but service person say It is OK. Then take the bill copy, ID etc. for replacement or refund on 4Jan 2014. After that they are making false promise and now they stopped responding (I am trying(call & SMS) to area manager of LG). I rate both product and service -10.

Ref Complaint No :RNA[protected] I have bought a LG microwave owen 2 months back and its not working from last 3 weeks .I have place a service request for the faulty piece for repair on 4th Jan 2014, but there is not proper solution to the problem and the owen is still is not working even after the repairing engineer has visited 5 times .Complaint no is RNA[protected]. Please provide me the details to escalate the issue with the top management as there is no proper service from the agency even after 3 weeks .I think is need to take this issue with customer forum as i feel LG has cheated me.

Hi, My Name is Sivakumar B. residing at Chetpet, Chennai. Tamilnadu. My Mobile number is [protected]. My Complaint: I bought a 42 inch’ LED LG TV at Singapore last year, now it is not in the warranty period. Suddenly, the display is not clear in my TV and we were not able to watch any programs. As per procedure launched a complaint with LG Customer care somewhere during the 2nd week of December . The Complaint Number was RNA[protected]. After one day Mr. Raghupathy ( Mobile No : [protected]) from LG care came and visited my house to repair the television. He said there is a display board problem and he does not have part available at present and he said he will check and revert within 3 days. However no response from . After a week’s time I again called he and he said the parts are still not available. Again during the first week of January I called him but he was very much consistent with the same response. I really lost trust on him. I again relaunched a complaint on 17th January 2014, customer care officer said that they will escalate the complaint and also promised that I will get a call from LG with 24 hrs time. I also requested for the contact number of supervisor with whom I can talk, The officer provided the number of Mr. Thyagaran – [protected]. I tried calling him so many times but there was zero response. With complete disappointment I again call customer care executive on 20th January 2014 and repeated my concern and she promised that I will get response from the technician with in 24 hrs time, but no such response was there. I insisted for escalation contact number, she gave the number of Ms. Bharati Devi ( [protected]) I tried calling her multiple time and no response from her side. I even dropped a message to call me back and no response for the same. From no where again Mr. Raghupathy old technician called and said the same that part are not available. I have invested so much time write this mail with complete frustration and in my life time I will never purchase any LG product and this is very bad way of treating a customer service. I have recorded all my proofs and will definitely take this up to your higher levels and also to various consumer forums. Really pathetic service and response . False commitments. Extremely disappointing service. I will wait for one more day, else will take this up legally for the amount of mental truma I had undergone. Very bad. B. Sivakumar [protected]

Hello sir, I would like inform to you i had purchase LG flat Television Model No: 21FJ8RGE, Serial No 007NlAM079312 lase two year ago. After warranty period my television showing problem for display all pictures. Pictures and channels are not showing square type like "C" alphabet. I had complaint with LG customer care more times. They had register my complaint and sent service person to my home and they had charged Rs 250. There was same problem again come with after 3 months again i had called and pay to him Rs 250 and they guide me and told me send your TV to service center. As per there advice i sent my TV to service center and they are change some parts and charged amount Rs 1170. Again after 3 months i had faced same problem in my TV again i had called customer service center and they charge again Rs 250 for visiting charge. Right now i am facing same problem when i called to LG service center to resolve my problem same way as per previous step the charging Rs 250. I have loss much amount but still i am not getting anythings i am really frustrated and i have no way to handle this. Please help Me. I hope you will try to understand my problem Name : Dillip Das Phone : +91 [protected] Thanks,
Here is my Complaint no: RNA[protected]
Dililp

Sir,
I have purchased lg 32ltr charcoal microwave oven model: mj3283cg sl no. 311emrh000102 on 23/12/2013 from m/s g.N. Electronics, sambalpur, odisha.

I have not yet received kit along with product neither demo has been shown nor cooking classes started yet. We are unable to use the product.

You are requested to advise your concerned to solve the above problems.

Thanking you.

Your's customer
Manoranjan baral
Mob: [protected]

Gunda rowdi Technisian visited my home and no service even after 10 days

i have raised the request on 23-dec-2013 after my microoven stoped working, below are the order of events happend after that

1.tecnician has called up me on 24-dec-2013 and confirmed that he will be comming on afternoon on the same day
2.i called up the same technician on 25th -dec-2013 after i spent whole day for waiting for him
3.He came with rude nature and talked very harshly. and he i started shouting on him and sent out from my home
4.he was shouting out of my house around 15 mins after i closed my gate
5.with in 2 hrs my ticket got closed with the reason of "Customer appointment over 5 days".
6. i called up the LG customer care and tried to reopent the ticket
7.they never responded me and have given the managers no baskaran [protected]
8.i called him and coved all the events, he asked sorry and confirmed that he will send the guy with the parts to replace
9.after that i have called up the same guy but he is not sending the tecnician to fix my problem

Finally iam not sure whether the tecnician is the educated one and whether he is the real employee of the Service center.Please check the ID card and employee numbers if the tecnicians are from LG.they are cheats.

The Tecnician has to ask sorry to me and the problem has to be fixed ASAP.

Hi, I bought an LG washing machine on 31st December and had placed a request for installation within 48 hours. Its 72 hours already and there is no word from anyone on when the installation will get done. I called the customer care and they claim the request has been placed and should have been processed by now. Considering it's not been done i was asked to get in touch with the LG service centre in Bangalore at the following number - [protected]. The person who recieved the call was not only rude but also hung up the call saying the request is not with them and they are not sure when will it be done. Everytime I call him he says he will call back and he never calls back with an update. I have called the LG customer care and the service centre at least 10 times over the last 2 days to understand the exact situation and I am writing this note because I am very annoyed at how LG can possibly treat its customers. Its been a harrowing experience and frankly I have no hopes that the installation will ever happen. I am shocked to see how some brands do not care about customer centricity anymore which will come back to haunt them at a later point in time LG has given a disgusting display of its so called customer centricity. I regret having bought that machine. I should have rather gone for a Samsung.

Latest complaint no. RNA[protected] regarding LG Double Door Refrigerator unit. Many times tried to repair by LG service personnel. But still not done. And after asking to replace the unit, LG service personnel are not ready to replace. Seek your intervention. The fridge was purchased from NGDA, Dhantoli, Nagpur on 22nd Jan 2013, invoice no. R-2013LGNAG[protected]. Their ph. nos. as per their invoice no. are[protected], 2434303.

My complaint Number is RNA[protected] . I raised my complaint in the first week of November and I am still awaiting a resolution for my complaint. The original problem with my Microwave was that its buttons were not working on starting up . To resolve my problem, since I have an AMC (Annual Maintenance Contract) i raised my complaint at LG service center, Shivpuri, Madhya Pradesh . They inspected the problem and told me that they would raise...

My complaint Number is RNA[protected]. I raised my complaint in the last week of October and I am still awaiting a resolution for my complaint. The original problem with my TV was that it lost volume on starting up and I had to manually turn it on from the menus. An LG service engineer visited my place since I have an AMC (Annual Maintenance Contract) and after inspecting the TV set, informed me that the motherboard of the TV needs to be replaced. He told me that they would raise a request from the company to provide the necessary parts required to repair the TV set but after two weeks of calling several times, I was informed that the part is not available with the company and that they would pay me a compensation. After another two - three weeks of calling them up repeatedly they informed that the company has decided that they will pay me a sum of Rs.15000 since they did not have the part required for repair. After a week when I'd called to follow up the case, they inform me that they will also take away my TV in return of the compensation. Now when I tell them that I do not want to, what is effectively sell them my 42 " LCD TV to them for Rs.15000, they tell me that I have no other option other than doing that since they have stopped manufacturing the part. Why did LG give me an Annual Maintenance Contract for which I had to pay Rs.4346 for a TV whose parts they had stopped manufacturing in the first place? What I would like from LG is to repair my TV since I have it covered under their Annual Maintenance Contract and I have no interest in selling them my TV for Rs.15000. They are not doing anything but stalling my case and my AMC ends on the 4th of January 2014 This is the worst ever customer care experience I have ever had. I have already spoken to the following regarding this case Mr Amarnath The LG area Manager for the TVs section for Hyderabad, Ms. Rajitha The LG Customer Care Officer for Hyderabad, Mr. Sai Venkat The LG Service Center Area Manager None of them have been helpful neither friendly. They are all rude, and never get back after several promises that they "would definitely call back". I had to keep calling them up to get the status of my case.

Dear sir/madem, I have purchased LCD TV 4year back, now screen has been damaged I requested to replace the same which would be cost around Rs 6000 to 7000 but customer care representative replied that model is out of production, due to this I have to bear loss of approximate Rs 30000 please guide/ help me. Regards Rupali

Dear sir, i have booked a complain vide rna no: [protected] dated 20.8.2013 for replacement of spin cover of my semi automatic washing machine model no: wp9521 . Service engineer of tezpur, assam visited me for sample and told me that i will get the spare within 01 week. But still now no action from service center. I contacted to service center numbers of times but they told that spares not available. I booked 01 more complain vide rna:[protected] dated 10.12.13, but no result. My washing machine become useless for me and i am facing a lot of difficulties. So that this is my humble request that if the lg company unable to procure a simple spare parts, then don't sell the said model washing machine in future.Please looked into the matter and do the needful.

Pravash sarkar
Tezpur, assam
Mb-[protected]

Sir, We took a LG side by side fridge Item no. B217BLJ PL LG REF on 11/10/2010 for Rs. 51, 300/= from K.K sales pvt ltd 17/33 M.G marg allahabad. After expiry of warranty in a year the fridge went wrong for which i had to pay. A company representative suggested AMC as the part of this model is very costly which was also done for Rs. 11000/=. In last one year the fridge had gone wrong for 3 times that too at main occasion time. Last time it got off just after id ul azhaa in 0ctober 2013 when it was filled with meat. Within 2-3 years their had been more than 6 complaints and fridge to be taken several times. since the fridge is large with more than 500litre it causes rottening and smelling in whole house when it gets off. As ladies at owners house are working at a school it becomes very cumbersome. For last 3 months the owners are running without a fridge as only a 100litre fridge is provided in substitute of a 500 litre fridge. The company people are not getting the fridge repaired after the last complaint of october 2013 (complaint no. RNA[protected]RNA[protected]RNA[protected] the company people are making pressure to go for exchange of this fridge with new fridge and only 28000/= will be returned for old fridge inspite of AMC. On talking to mr vikas a senior executive in banaras of company he denies to give any thing in writing but says that you have only one option to exchange the fridge with new fridge from which rs 28000/ will be deducted. On giving reference of consumer forum he said to just try if it had helped anybody. Is it fair. We to get the fridge exhchanged for new and with AMC coverage and compensation for the mental agony.

Dear Concerned, One of our customer is having problem is getting his washing machine repaired, The details of whom given below: Customer Name: Praveen Pai Address : s/o late g.v pai, g.h pai compound, carstreet, mangalore Contact No: [protected] [protected] Washing Machine purchase date: 1/10/2008 Model & Serial No: lg w/m f/a T7516HN---SL NO: 810NLGB017543 Complaint Number: RNA[protected] YEARS WARRANTY) Now the issue is: customer is not having extra warranty card, and he is saying he has been told about the extra warranty by the lg promoter at that time, but doesn't have warranty card. Kindly resolve this issue on priority and oblige, Thanks & Regards, Sharath Branch Manager [protected]/[protected] Pai International Electronics Ltd Ground Floor, Abhiman Plaza Bunts Hostel Circle, Mangalore [protected]/4262999

LG is not replacing LCD despite promise. The LCD was under Annual Maintenance Contract . Since last one year LG company is promising to replace its' part but has not done so far. Since last 4 months, LG is saying that amount will be refunded but despite completing all formalities ( collecting Affidavit etc.), nothing has been done. Please look into it. Shashi