Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

This is with reference to complaints regarding broadband and landline telephone service provided by MTNL in Delhi. I Abhishek Aggarwal landline no.[protected] making regular complaints for landline as well as broadband connection but there are not doing anything instead saying talk to area manager as its upto him to solve your problem or not. Online complaint numbers are 95108 and 95111 dated 26 Sept 2010 and many complaints were registered with customer care services. Immediate action in this regard will be highly appreciable.

Thanks

Abhishek

I am Mahesh and I am using MTNL DSL plan 395 since last 8 months and my land line number is 25010724 and I am using MTNL landlineservice for last 12 years.And suddenly from last 3 weeks the internet is not working and I am an IT student and I need internet for my projects..and when I called them and told them that the internet is not working and they said that they will check it and the problem was not resolved after 2 days so i called them everyday for the next 2 weeks because the connection was not consistent and it use to work for 10 minutes and later was getting disconnected and that went on for a month and after that they used to call me every alternate day and check and they said that they will send the technician but they never send anybody and i kept on complaining and they did nothing and no one came till today and i also complained for the download speed and they said that my plan is 320 kbps and i should get 40 kbps as the download speed so i told them that i know it but the speed is not even close to 40..whenever i am trying to download anything i only get the maximum speed of 32 kbps and they said that they have already checked it from their side and there is no problem and as i am also working it thought of discontinue the service but i didnt get any time.but i want to say that many people say that mtnl is good but i wont agree to that.they might not have faced any situation where they had to talk to the customer care.
mtnl is not good.i am really frustrated and very upset with the service and i would not recommend mtnl to any one whom i know.u guys are pathetic and also u guys only know how to loot the customers and make profit of everything and i also hope that the company shuts down and u go in losses and u dont have any customers.If i dont pay one month bill us will come on the next day and disconnect and why the hell you take 1000 Rs as deposit from the customer who is using your service from the last 12-13 years and also i have paid the bills regularly..if you doubt that you can check the records..
I am really angry and i dont know what to do now..but i think i will disconnect the service both internet and land line as soon as possible..
and probably opt for the cable because in he same amount he is ready to give me 3 times the speed and hopefully more services than you losers..

My mtnl landline has been dead since last 6 months almost now and also my broadband is not working since last 6 months. I have made several complaints to MTNL office but there has been no help. They have been continuously charging me the bill for no service being provided. Please Help.

same here, i pay Rs 1054 pm to MTNL, it used to work fine. But now since last 3 weeks, even fatre complainig many times. It keeps getting disconnected after every 5 to 2mins

MTNL Landline — server problem

i have a HDFC Bank ATM {pune}. 24-june i w/d from state bank of indore{m.p.}. But that 10, 000/- w/d drop back into the ATM machine . Both bank now telling me your withdrawal was succesful and he can, t do any thing. plz help me

still waiting for solution of above problem.

MTNL TRUMP — No Network Covrage

There is no network covrage in noida sector 62 as on date.

MTNL - Trump — NO NETWORK COVRAGE

HELLO,
IF SOMEONE REALLY SEE THIS THEN PLEASE DON'T IGNORE THIS I AM A MTNL-TRUMP USER THERE IS NO NETWORK COVRAGE IN MY PHONE ATLEAST 7 DAYS IN A MONTH I AM FROM INDIRAPURAM, GHAZIABAD MY NO IS [protected] PLEASE DO SOMETHING . I AM WAITING FOR MY INTERVIEW CALL ON THIS NUMBER TODAY, IF I MISS THAT THEN I DON'T KNOW WHAT I DO AFTER THIS.

i am a mtnl trump mobile user from the number of [protected] there is no network still froom yesterday and for this i face lots of problem please read this complain and take some action on it,
MY LOCATION IS INDIRAPURAM, GHAZIABAD

i am a mtnl trump mobile user from the number of [protected] there is no network still froom yesterday and for this i face lots of problem please read this complain and take some action on it,
MY LOCATION IS Ram Pura, Delhi

MTNL — Refund / No Action inspite of several complaints

Inspite of several complaints upto to ed level there is no action been taken.

We wanted MTNL broadband connection with RDNS entry which was promised to us but they were not able to provide it & found some excuse out of it. We had to finally get the same from airtel which we got it in a weeks time. But mtnl billed us for 3 months the broadband charges. We had sent mail to ed of mtnl but no action so far taken.

my iptv no 27048992 did not work properly last month for one week at a stretch.when we asked for rebate this month they did not recharged but have suspended service since last three days.inspite of calling so many times no one is listening.please re store my services .



Ramsarup sukhija
F-24/2 secto -7
Rohini Delhi
[protected]

my iptv id. 29814486 is not working, it remains NOT INTIALIZING for twenty days in a month, it is happening for the last 4 months. Complaint is not attended promptly generally takes minimum 3 days and rectification sometimes take 5 days. I feel that MTNL is compelling me to switch-over to some other cable operator as such type of services a Govt. organisation cannot provide efficiently.

shankar bagai
[protected]

refer my complaint of 6th mar'13 there is no responsible person in MTNL who can redress complaint of a subscriber my tv is still showing INITIALIZING FAILED. (iptv id[protected]

shankar
29811588

my mobile number is [protected]

I am using MTNL connection in delhi.I am watching since June 2012, Always calls drop out and very week signals on ground floor. The location is Laxmi Nagar, New delhi-110092. No solutiion after so many complaints. Very bad network at the above location. Please

You are kindly requested to take the necessary step on this.

We will very thankful to you.



Thanks & Regards
Lalan Prasad Sharma

MTNL — deduction amount from trump mobile balance

Dear Sir,

My mobail no is [protected], from this mobail they deact wrong amount from my balance. for SMS and caller tune i try to complint at list 20 to 25 times on call center but i get only one ansur " hamara system update nahi hai. Aap thody der bad nahi to 2 hour ke baad phone kare" but i try to give complite 2 or 3 days but same ansur. every time and not call back come. please help me out from this problem.

dolphin — unnecessary balance deduction

Dear Sir,
You are kindly requested to get me unsubscribed from httc:sms.indiatimes.com, i have been charging everyday unnecessary ,
My Mobile No. is [protected]
thanking you.

I Shakuntla Dhanda, using prepaid dolphin trump mobile service-MTNL (mobile no: [protected]) want to file complaint regarding the unnecessary deduction of balance of my mobile by MTNL .I dont know any services active in my mobile or not . Rs 5 unnecessary deduction . I never subscribed for any service service but they have been deducting my balance since many months . I called customer care many times but of no use.So sir please look into the matter. Kindly unsubscribe all services and stop deducting my balance.

Dear Sir,
The amount has been deducted automatically for the services those I never ever subscribed for.
I have tried many time to unsubscribe the same but no solution has I get. Therefore I request you that kindly unsubscribed the unnecessary services which are automatically subscribed and stop deducted the amount please.

Dear Concern,

Greetings !!

I am sending this mail in orderr to inform you that i have been complaining since last 4 months as i am not getting my internet service properly, same has already been highlighted to the customer care & other officials personallly, however not getting any kind of satisfactory solution.

Funniest part is lineman says we do not have wire to change, i am ready to pay for the wire on my own but at least they should bother to visit.

Moreover customer care is amazing they doesn't even know how to talk. i am amazed to see such a response need some professional training on urgent basis there is no point o[censored]sing a tag line says "DELHI KI JEEVAN REKHA"

Being a brand name MTNL i hope to have some smooth services, i am using service since last 2 years and you can check my records of payment and all even i m not getiing bills since last 6 months.

Kindly acknowledge and intervene.

Warm Regards
Akhil Gupta
[protected].
[protected]

MTNL is a sister concern company of BSNL and comes under Central Govt... The customer base of MTNL is nearly 5.92 million. And from past few years the graph is going down even if the Indian Govt. is spending too much of huge amount to uplift the customer base, but still the graph is going down and the main reason is their “GREAT SERVICES”. The MTNL lineman don’t have enough idea to configure even a modem and to solve a single complaint they take nearly 1 month or more because the don’t have enough workforce and the coverage area is very big. And when you see the MTNL exchange you become shocked to see their exchange, made of HUWIA equipments, and when you see the AIRTEL exchange you will find Ericson equipments just because the cost of HUWAI equipments are nearly half then Ericson. I have also file a complaint with Consumer Court and its being more than a Year ( http://www.consumercourt.in/broadband/1-mtnl-broadband.html ) but I know all the Govt. agency are same.
Basically they have two type of exchange one is for 256 Kbps and one for above 256Kbps, if you buy plan for above 256 then you may get good response because for that only they use Ericson exchange.
I don’t know why the Govt. change the plan to get more customer and spend a huge amount in ads, the salary of lineman is nearly 15000/-, I think this is a total waste. Customers are very much frustrated from MTNL. If you visit the MTNL exchange you will find many customers shouting on the Area Manager. MY personal experience with MTNL was pathetic and now I switched to another services provider and now I am very much satisfied.