Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Every night my net keeps getting disconnected for the last 2 weeks! Its frustrating because whenever I call the toll free line they say they cant do anything, and only in the morning can people come and check the line. What is more frustrating is that the net doesn't work only in the night and hence there has been no solution to the problem. I have lost a lot of time and money behind this nonsense of MTNL

Sir,
My mtnl phone (no:[protected] is not working properly and even unlimited net activated on that phone is also not working from 5th march i call at mtnl helpline no ie 1504 daily they said that they send the man within 24 hr. but no man comes i hope my problem solve as soon as possible.


Nitin Jain
Landline no:[protected]

Ph: [protected]

Hi,

My mtnl mobile number is [protected] presently my sim is blocked and asking puk number.so please tell me the puk number to my e-mail.

My sim no is:[protected]

My Email Id: Siddhesh.[protected]@vodafone.com

I will wait for your possitive response

Pease urgent check & revert.

Regards
Siddhesh Nate

sir,
my name is vineet sharma. me apne mtnl number 26425329 per broadband service use kar raha tha jise disconnect karvane ke liye or 180 plan activate karvane ke liye mene November 2011 me 1500 per complaint kari thi or 1500 per mujhe bataya gaya tha ki apki service disconnect kar di gayi hai or 180 plan apke number per activate kar diya hai per January 2012 me mene mtnl bill receive kiya jisme broadband charges lage hue the mene 1500 per dubara call kari unhone kaha ki aap iske liye Nehru place jao or waha per baat karo. me 24 jan 2012 ko nehru place gaya or unse apne bill ke baare me pucha to unhone kaha ki apki service abhi tak deactivate nahi hui hai. aap hume return me likh kar de de or apne instrument submit karva de to apki service hum deactivate kar denge. mene 30 jan 2012 ko instrument submit karva ke disconnection ki complaint written me de di thi. ab mtnl walo ne mere number se outgoing band kar de hai mene nehru place ke AGM Ravinder kumar se meeting bhi kari thi per unhone kaha ki aap 1500 per he baat karo iske baare me mujhe nahi pata. mene apne area ke broadband incharge mr. Rathi se bhi baat kari per unhone bhi yahi baat kahi. mene broadband service 1500 per call kar ke he activate karvai thi per ab vo disconnection ke liye apni galti nahi maan rahe hai. me pehle bhi [protected]@bol.net.in or [protected]@bol.net.in per mail kar chuka hu per abhi tak mujhe koi reply nahi mila hai or na he koi solution diya gaya hai. ye galti 1500 ki taraf se hui hai to please mere December or January ke bill me discount kare taaki me bill pay kar ke apna number continue kar saku or mere number per outgoing activate ho sake.mera alternative number [protected] hai

I have taken MTNL Broadband from MTNL way back more than 2 years now.
Now they have raised a bill for Installation Charge for Oct 10. of Rs 300 Additional, Saying they had forgot.

I have paid bill till dated, what ever the charges where there time to time.
Now they have charged for additional modem cost, which I would not pay...as I remember paying all payment as per schemes , @ that time. Now I dont even have so back dated bill & nor the proof of the schemes to fight this.

I know that they have a rasied a bill for oct,10 in jan,12 its more than 15month for this (one Finicial year passed). I would not pay this bill.

I would like to launch the formal legal complain against MTNL , Mulund,Mumbai. for same..any guideline for same.


my Email id : [protected]@technoinfotech.com

actually i submitted my application to shift on vodafone from trump,
and now this process has 13 days Days passed, and after communicating Vodafone through mail, he sent me reply that that my request for MNP has been rejected from my previous service provider.
and now i am trying to contact mtnl-trump, but there are no one attend my phone.
so now please help me in this way.

My details are following:
Application Date= 6-Feb,2012
MobileNo.= [protected]
UPC= MD925484
Vodafone Sim Sr.No.= 00567293.
and i am also sending, scanned copy of Vodafone Sim's Pouch Detail to you.

Sub.: Surrendered 22027353 & 22027774. NO REFUND YET still after THREE months

[protected]
We have surrendered our both the MTNL (Mumbai) telephones on 18/11/12 ie over THREE months back.
The lines were disconnected in two days but the refund of our deposits with interest haven’t yet been sent by MTNL.
THREE months delay is a substantial delay and amounts to DEFICIENCY & PURPOSEFUL HARASSMENT on MTNL part.
We have contacted MTNL authorities & their grievance section several times' but they have failed to take any action in the matter.
Agarwal

We bought service of IPTV (Phone ID[protected], [protected]) 4 months before. It has not been working properly ever since. Even after multiple complaints the problem continues on account of no action taken.
Shivalika Gupta
B1/337 First Floor
Janakpuri
New Delhi-110058
Email ID: shivalika.[protected]@gmail.com
Contact No. [protected]

sir,
my self vineet sharma. I am using my MTNL number 26425329 from last 8-9 year's. I had complaint on mtnl Customer care number for disconnecting the broadband service from my number and want to activate 180 plan in my number. I had call on mtnl Customer care number 1500 for disconnection on November 2011. they had been committed me that your service will be deactivated and 180 plan will be activated into your number from our side and given me the complaint number 64200143. but in January 2012 i have receive the bill which is included a broadband charges. I had again call to mtnl customer care number 1500 and ask why the broadband charges added in my bill. They told me that your service will not be disconnected and running continue. they told me that you just go to Nehru place and ask to him that why the charges added in your bill. Then i go Nehru place and met with Mr. Rathi. He is a in-charge of mtnl broadband service in nehru place. He told me that you just given the application their and we disconnected your service from our side. i had given the application and submitted modem in Nehru place. but now i check that the service will not be disconnected. i also met with Nehru place AGM Mr. Ravinder Kumar but he told me that 1500 service is not in my under work so contact to 1500 or Mr. Rathi. I don't use the broadband service after given the complaint then why i am pay this bill. now they were disconnect my mtnl number. so i request you to please help me for disconnecting the broadband service into my number and weaver in my December and January bill because this mistake is done from mtnl customer side and i have given the complaint and not using this service after given the complaint.

I am watching since 2011,Jan, Always calls drop out and very week signals on ground floor, then what heppen in basement.
the location is Prahaladpur Delhi Cantt Pin-110010 near palam railway station. No solutiion after so many complaints. Very bad etwork at the above location. Please

You are kindly requested to take the necessary step on this.

We will very thankful to you.



Thanks & Regards
Shyam Sunder

Dear sir,

This is to inform you that my name is Neeraj Verma using MTNL services from last 5 to 6 years but i never faced that kind of issue in past My MTNL no is - [protected] Connection named on Mr. Nanak Chand Verma Billing address is : - 361/21, Madan Puri, Lane no- 6, Near- Patodi Chowk, Gurgaon, 122001 (Haryana). This is so embarrassing that I am not getting my bills from last 9 to 10 month's, the thing is that if i want my bill's then i have to visit SANCHAR HAAT The address is : - Opp Telephone Exchange,Sec-12, Gurgaon - 122001 but the main concern is that from last 7 to 8 month's i m getting wrong bill's from sanchar haat. I personally went to SANCHAR HAAT but they always said that please pay the due's or further query we are attending u shortly but no one taking care of my number. Last time i told them that if you not describe my bill's then i am not go to pay even Rs 1/-. Due to non-receiving of bill i had made regular communication to mtnl Company but nobody turns up, this is ethical duty to understand the problem of Customer and rectify the same within time frame as mentioned in your standard code of conduct.

they disconnect my MTNL no without intimation this is again ethical duty to give regular services to customer for everything.

Now again this is my humble request to you to take appropriate action without any delay, i had suffered a lot due to outgoing facility stopped without intimation, i am not able to communicate my relatives, my family, office and other urgent communications, suffered a lot due to MTNL non-ethical attitude.

Dear Sir/Madam,

Last year in Oct'2010 i was shifted from Delhi to Mumbai and after this i had called to dolphine customer care 1503 please disconnect or suspend my number as i was shifted from Delhi to Mumbai and send me the final bill so that i could have arrange to make the payment. But as per customer care representative i have to submitted this sim card phyically to MTNL office and give the request for disconnection and we could not help you in this regard and also during asking to intraction number/Request number they have denied to provide me.

Further as on date this card is not suspended and month by month my mobile amount is increasing. So requesting you to please help us to short out this issue and in this period i was not visited Delhi else i will fullfill his requirement.

Please help me on this.

Best Regards,

Jitendra Kumar Jha
M-[protected],
Mumbai,Meera Road.

Dear Sir / Ma'am,

I, Mohit Maheshwari, staying in Orlem (comes under Kandivali West Tel. Ex.), having MTNL Landline No.[protected]CA Number: [protected]).

This is to bring you in notice that I have been experiencing a very tough time with their services. I got Landline for use of internet. But unfortunately, most of the times, there is no ADSL signal on modem. I have repeatedly booked complaint online (3806, 3921 - Old | 3219, 1468 and 6805 - New) but as soon as representative comes, the internet works fine and is crashed again in few hours.

I had paid all my dues well on time till now (the service which hasn't been used mostly). The internet was installed on 19th of Feb 2011. This issue is holding many urgent and critical actions for which I needed internet line.

I have tried calling on Grievance numbers but I think there should be a Grievance redressal system to handle that as well, since no one attends call on Kandivali Numbers: 28050111, 28017500. Also tried number of Mr. D. R. Gupta (General Manager - West III) which is given as 28012345. This was also not answered.

This is really unfortunate and unprofessional behaviour. I am tired of paying more than 800 Rs. per month for 512 unlimited plan, where I can opt for any other service which gives better speed, performance and value for money. I would like to take this matter legally and have my duly paid amount reversed. Please help me in taking action against MTNL.

Sincerely,
Mohit Maheshwari
+[protected]

I R K chahal, using prepaid dolphin trump mobile service-MTNL (mobile no:[protected]) want to file complaint regarding the unnecessary deduction of balance of my mobile by MTNL in the name of some music station sevice. I never subscribed for this music station service but they have been deducting my balance sine last 6 months in different denomination (30, 10).I called customer care many times but of no use.So sir please look into the matter. Kindly unsubscribe all services and stop deducting my balance.

Dear Sir

I am a MTNL Dolphin User. I have been using MTNL 3G services since 2 years now. I have been using unlimited 1650 p/m plan for about 1 year. But recently a week ago the network stopped giving me 3G speeds. Other than that the network disconnections are so frequent that it makes the use of internet impossible. I have checked, reinstalled my APN setting thoroughly and also reinstalled my mobile software. I have also changed the sim to another mobile also. I am using one more MTNL 3G number, same problem is faced in it. I believe there is problem with 3G network in my area. I have made complaints on 1503 regarding the same but I end up getting the same replies. i.e. call 23627494. I have been trying that number since 2 days now, but this number has no response at all. Just after calling this number call is dropping. Please look into the matter because I have paid a lot of hard earned money to MTNL for that matter and all my money is going to drain. I have decided to wait a month after that I will change my numbers from MTNL to any other carrier.

Regards
Ankush Jain
Residential Area : KU Block, Pitampura, Delhi-110034
[protected]@gmail.com

I am having a land line connection of MTNL, having No.[protected] and using Tariff Plan "TriB Bphone Combo P".The Bill for 01/12/2011 to 31/12/2011 was received by me yesterday (i.e.on 23/01/2012) and surprised seeing the bill amount of Rs.13206.00 usually I get a bill of around Rs.600.00 or so. I fail to understand how the said bill is raised. In this regard I liked to mention here that in the last week of December, 2011 we got a phone call from the customer care executive informing us that there was a bill of Rs.16888.00, and advised us to call back on the phone No. 23322622. Accordingly I rang them, and I also made a complain on this website ([protected]@bol.net.in). subsequently, we received a phone call from the customer care executive, who informed us that it was a mistake and my bill will be around Rs.600.00
only.But I received no communications from the website.([protected]@bol.net.in). Please let me know what is the matter, and my bill be rectified at the earliest, so that I can clear the bill on/before the due date (i.e.04.02.2012).
MONOJ KANTI AICH. email : [protected]@yahoo.co.in ; mobile:+91 [protected]

SIR,

landline telephone is not working from the last 15 days. I have lodged the complaint on 198 two-three times but unfortunately my complaint has not been rectified till now. My son is more sufferer for the failure of the MTNL service because he has applied on line for a job in so many companies. From the last 15 days he is totally untouched with the internet service of the MTNL. My son is B.Tech and trying to get the job and for this the internet service is the main source and only for this purpose I provide this facility to my son. So, it is my humble request to help me in solving this problem.

I shall be so thankful to you.

(N.S. Gulia)
F/o Nishant Kumar Gulia
M:[protected]

I have been using mtnl broadband since long time. Due to unavoidable reason its not working now. In spite of regular complaints there is no response.
My internet is off since 2 months. My Landline number is[protected]. Andheri (east). Jeevan Vikas Kendra marg.

My Landline No.[protected]with Broadband) is not working since 7th Jan, 2012, I had made several phones to MTNL Complaint No.198 or 27617198 but complaint can not regisrered, I had also contacted to Local exchange and met to STO/ Head but result is ZERO.
What a customer can do....................

SIR ...
Maine MTNL ka 449 ka Prepaid Brodband net lagwaya tha..lekin jab se ye net lagwaya hai ..tabhi se problem kar raha hai..maine 1504 par bhi call ki..
Lekin wo bhi complient no. de dete hai..mai to complent kar kar ke thak gya hu..lekin koi fayeda nhi hota..ghar par bhi thik karne aate hai or kahete hai ki ab koi problem nahi hogi lekin kuch ghante bad he fir se ye problem suru ho jati hai..ab batao main kya kru.main toh thak gya hu..mujhe aaj
2 month ho gya hai..Sir kya hamesha asa hi hoga..tabhi to MTNL ka naam itna badnam hai ..sarkari bhawan main toh ye problem nahi ati ..jab sarkari bhawan main ye thik thak chalta raheta hai to private janta ke pass ye kyo problam hoti hai...

YE sab jan bujkar MTNL ke Sarkari Karmchari hi MTNL ko gate mai le ja rahe hai...ye tabhi thik ho sakta hai jab ye PRIVATE company ke hatho
mai de diya jay to......PLESE sir kuch karo

main to ab MTNL ka connection cutwa rha hu...TUMHARA MTNL TUMHE MUBARAK HO.................................................................................⇄

PHONE...22813590..............