Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

My self AMAR KASHYAP my mobile no is [protected]. This is providing in jeevan sathi zero rental plan scheme .I had submitted my last bill amount Rs-280 on dated 01/11/2011and still i m not using this no but next bill generated including with last bill amount plus fix charge.pls i request do my help
and correct my bill

My landline telephone no. is 25424104. The line is dead for more than 20 days. I have been complaining on the automated complaint no. XXXX2198 and third time I have been given dockade no. I don't know what happened to my previous complaint no.? Can they close the complaint without attending? If that is the case they should stop giving dockade nos., because whole system is useless.


We, the consumers, at mercy of the department and can not do anything other than requesting them to do something, if not possible reply us and tell their inability in order to switch to some other service provider.



Santosh Badan

My Tell no. 28551619 is very oftenly dead and no action is taken on the complaint.

Lineman every time whien ever there is a fault demand the money for the repair of the same. Since we have stopped paying the bribe the line is 15 days dead in a month. We have taken Rs. 900/- unlimited plan out of 30 days every month 15 days line is dead.

Please hlep in catching the greedy Linemand and put behind the bars.

I had requested to port my no from RELIANCE GSM [ [protected]] to MTNL and I had also provided all the necessary documents but they are denying to do so. They don't want to do their job, simply relaxing all the day and taking salary. Kindly give due consideration to my problem to ease the problem. Thanks

Last year Dec 2010 , I switched over mobile connection No.[protected] from post paid dolphin to prepaid trump. my post paid connection had STD deposit RS1000/- refundable which i have still not received from MTNL .One year has passed still waiting for refund cheque.

I registered complaint for my dead landline phone under compalint no. 8668. The land line phone is dead for more than 10 days but registered complaint on 9.11.2011. Till date the phone is not repaired nor I received any information from MTNL. The broad band connection on the same line is also not working.

I do not have any means to find out status of my complaint.

Can I get satisfactoy answer from MTNL.

sir,
maine ek MTNL PREPAID BROADBAND ka plane apne ghar pe lagwaya..jab se ye lagwaya tabhi main bahut preshan hu..pehele hi din se isme dikkat ani suru ho gayi..ye bar bar 2-3 minute main disconnect hota rahta hai...mane call 1504 pe bahut complaint ki lekin bar bar complaint no.. de dete..mujhe aaj pura ek mahina ho gya..shayad aapko hamari shamasya se kuch nahi lena dena nahi hai .. jab aapko koi dekkat hogi to tab aapko pta lagega ki pareshani kya hoti hai...jab aapko nokri karni nahi aati to salo haram ki kyo khate ho...bhanchodo...motharchdo...........................ek aam nagrik.......................................................

ph...22813590.....

Dear Sir/Madam,

This complaint is in regards of my broadband service provided by MTNL, from past four month my net is not working at all i had gone several time to prabhadevi branch dadar and met MR khot who is DGM over there they send me the broadband bill though they deduct some amount and gave the promise that u r net will be working in next two to three days but till today's date it not started and they not ready to talk if they send me the bill again how will i pay ? take a strict action against this this our well known service provider company some people may launch the people but this people are sitting over there for harasment and they know simple or people cant do anything they are taking just advantage



Thanks,

My Name is Rashmi Ranjan and I am the resident of Janakpuri,New Delhi for more than 3yrs now.I am the customer of MTNL for close to 3yrs now. I shifted my rented accomodation from C4F block Jankapuri to C6A Janakpuri on 10th Nov,2011.On 19th Nov,2011 I made a written request to the District center branch,Janakpuri of MTNL for transferring the landline and the internet connection to the new address.

To my surprise, no one from MTNL visited till 27th Nov,2011 to my residence.Once, I complained to the customer care and was later directed to the Area Manager office where the lady who picks the call started handling my case and till date she has made me call to several people whom she hold responsible for the delay in my case.

There is no dialtone, wifi is also off/on several times.

I am fadeup of this service.

What to do???

Pls, help me out.

Regards,

Rashmi Ranjan

Sir

I had taken MTNL Broadband connection for my Number: [protected]. The day from when I had taken the connection, I had been facing the issue with the internet connectivity. There have been frequent disconnects. For past few days the service has been horrible. For past 2 months I have continuously logging complaints but without any response. Complained to the nodal officer, but the response was totally unsatisfactory. The issue which I was told that the Line was not good and had to be changed, but the Line man straightaway refused to change the Line.

Atlast I decided the discontinue with the broadband connection. Despite of the unsatisfactory service provided, they have still charged me Rs. 1500/- and I was forced to pay so.

Can they answer me that why consumers are being charged for such unwanted hopeless services with hopeless customer support.

Request to take action against them and set an example for consumer.

Thanks
Prashant Pal

this complaint is against MTNL Rabale office. our service was dissconect due bill payment on time issue. after submitting a bill. they supposed to start services. but i got lot of trouble for that. our nor comes in Airoli section. so when i call to Rabale Mtnl the first caller was a lady who pick up phone & continue speaking with her collleague. after some time i dissconnect phone & Tried after some time. i got a no of mr. Kadam who spoke with me so rudely they dont know how to handle customer. i experienced this thing lot of time.

My Self Ravi Chauhan and I am Using MTNl Broadband Connection from Last 6 Months to Till Date But I am Facing Many Problem regarding my Broadband Many Time my Broadband connection not work i has also complaint MTNl customer care But i did not get any good response From Mtnl Customer care side . MTNL services very very Bad and Lazy and useless Customer and Employs

My Mtnl no is 27582839

Contact no is [protected]

I have been MTNL Trump Customer, my cell No. [protected]. I am sorry to say that I have always been faced Network Coverage problems in my residence at Thane, Ghodbunder Road since last 1 month. The mobile displayed as emergency and I am finding difficulties to receive calls and to call to the persons. MTNL Mumbai Dolphin has never been able to resovled network problems. Please look into the matter and resolved the network coverage problem in my area. I am expecting responce from the service provider.

Sir,

My landline phone no. 27384622 is not working since last 15 days and no one from the MTNL has attended the fault till date despite several complaints and reminders. Will the MTNL look into the matter immediately.

S K Bansal
86/10, Onkar Nagar”B”,
Tri Nagar, Delhi-110035

My name is Anoj Kumar Resident of h block street no.16 house no 1449.i booked a connection TriB Combo UL-599 data plan in MTNL on 8th November 2011 .they installed the line on 21st November 2011 they gave me the telephone no.[protected].My C A no .is [protected] and OB no. is 1270 but my telephone and broadband is not activated so far. i have made many more complaint to MTNL representatives but they didn't took any step to fix my problem.my email-id is [protected]@gmail.com and contact no. is [protected].please do something to solve my problem.i will be very grateful towards you forever.

Sub : Triband Internet Connection is Down for more than six months
==================================================================

Reg : Mtnl Landline No. 27941663 C.A.No. [protected]
====================================================

Dear Sir / Madame,


The subject Triband Internet Connection is down for the long time.
I am not able to check my mails. I find helpless to complete long
list of pending works to be done with the help of internet service.

Will you please oblige me by arranging some person, to activate the
same at the earliest. It will be very kind of you.


With best regards.



(Sunita Aggarwal)

Address : D-14 / 229 Sector-8, Rohini,
Delhi-110085

Dear Sir,

I had recharged for my mobile with data recharge card worth

Rs.850 (6 GB data, Validity : 30 days) on 05.11.2011 from CGO Sanchar

Haat through SDE, Mr. Vasim Akhtar. Before using the data today, the

data account balance was 5634121 KBytes (5 GB). Suddenly it is reduced

to 0.

What is the problem. Please refund my 3G data account balance of 5GB.

Regards,
Navin Kumar,
[protected]

Dear Sir/Madam,

My Telephone No.[protected] with broadband Connection frequently disconnecting due to connection point disturbed as road crossing since 06.10.2011.
I had make several requests to the department by telephone/ Voice complaint/ e-mails since then but till date no person ware taken action.
I have not any complaint as Complaint no.198 / 27612198 is not taking complaint and a recorded response "DUE NO CONNECTION WITH COMPUTER YOUR COMPLAINT CAN NOT BE REGISTERED" is being told.

I had also made several emails to the authority but all in vein. Some evidence of E-mail are as under:

1.From: "Pradeep Thakur"<[protected]@rediffmail.com> Sun, 30 Oct 2011 20:25:49
To: "AGM(PG)HQ"<[protected]@bol.net.in> and others
View blocked images in this message
THE POSITION IS SAME BUT NO BODY ARE CAPABLE ?
From: "Pradeep Thakur"<[protected]@rediffmail.com>
Sent: Wed, 19 Oct 2011 09:57:51
To: "AGM(PG)HQ"<[protected]@bol.net.in>
Cc: "[protected]@bo.net.in"<[protected]@bo.net.in>,"[protected]...⇄
Subject: Re: Telephone[protected] is not working since 6.10.2011
Dear Sir.

The piosition is still pending and not working as connection is being showing with high noise, yesterday any person called from mtnl but no body has visited till now.

2. From: "AGM(PG)HQ" <[protected]@bol.net.in>
Sent: Mon, 17 Oct 2011 15:40:56
To: "Pradeep Thakur" <[protected]@rediffmail.com>
Cc: <[protected]@bo.net.in>, <[protected]@bol.net.in>
Subject: Re: Telephone[protected] is not working since 6.10.2011
Your greivance regarding Telephone/Telcom Service faulty Complaintof Tel. No.27617164 has been registered under Docket No GM (N)/ ED No.212 dated 17/10/2011. The matter has been forwaded to concerned unit and is receiving attention.

3. From: Pradeep Thakur
To: [protected]@bol.net.in');" target=>[protected]@bol.net.in
Cc: [protected]@bol.net.in');" target=>[protected]@bol.net.in ; [protected]@bol.net.in');" target=>[protected]@bol.net.in ; [protected]@bol.net.in');" target=>[protected]@bol.net.in
Sent: Saturday, October 15, 2011 10:57 AM
Subject: Telephone[protected] is not working since 6.10.2011

Dear Sir/ Madam,

My Telephone No.[protected] is not workingg since 6th Oct,2011 for which I had made many request to you and to other authority but till date no body has taken any action.

Please tell where a consumer shoud go for getting proper service from MTNL delhi.

On Calling at 1500, 1503, 1504 got response to call on 197 or 198 ;
when calling to 197 or 198, the tells that
"due to non connectivity to computer you complaint can not be registered please call to 27612198 ;
where got same response".

When calling to loacal Exchange Burari (Delhi-110084) they tells to call on above phone.

I had also made several mails to MTNL Authorities but all in vein.

Tell me where should i go for getting my phone intact.

4. From: "Pradeep Thakur"<[protected]@rediffmail.com>
Sent: Sat, 08 Oct 2011 10:12:51
To: "[protected]@bol.net.in"<[protected]@bol.net.in>,"[protecte...⇄
Subject: Ph. No. 27617164 is not working
Dear Sir/Madam
My Landline Phone No.27617164 with Broadband connection is not working since 6th Oct,2011 for which I am trying to make complaint on 198 or on 27612198 but response is that" DUE TO COMPUTER CONNECTIVITY YOR COMPLAINT CAN NOT BE MADE".
The same problem was in previous week but after makin e-mail to you, get repaired. Your technicians told that the wire is required to replace which will be only from the Order of Loacal Head,
Therefore you are requested to get my phone repaired at the earliest.
Thanking you.

With regards

Pradeep K.Thakur
[protected],[protected]

Dear Sir,


Its more than two months my billing issue is not resolved on one side, on the other side my telephone line is temporary disconnected from last two weeks beside paying all bill except the disputed one, (The disputed bill is also paid (1/Nov/2011)).


From the time I have taken the broadband connection I am facing problems which are mentioned as follows:-


1. From evening around 7.00 pm to morning 9-10 am my net is not working, I have launched a number of requests, Many a times i have launched complains after that i spoke with Area manager for a number of times and also with nodal officer, But still I am facing the same problem. Line technician use to visit and re-plug the wire but in the evening the same problem happens again and again.


2. The billing issue "I have opted Trial BB Plan 50 on the month of July. & got the same on the bill of july, In the month of august i have opted the plan TriB combo UL data-599.But in the bill of September, Billing department have added TriB combo UL data-599 charges for the both month (July & August. Please refer the attachments for details). "


3. Telephone line is temporary disconnected for last 10 days. After having payed current and the disputed bill with fine due to the error from the billing department, I am still yet to get any response of escalations from last 2 months.


I kindly request you to look into the matter as soon as possible.


PLEASE ADVICE ME WHAT FURTHER ACTION SHOULD I NEED TO TAKE.




Thanks & regards
Ankit Pramanik
Ph[protected] / [protected]

I am old customer of MTNL Delhi since 1997. taken Internet connection on my landline no 22158549 about 4 months back. Internet is not connecting most of the time, it is hardly working 3-4 days in a month. MTNL is just selling the product, not giving after sale service, Only propmpt service which i find is sending the bills on time. need solution
SHIV BANSAL