Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL — Activation of Broadband Connection

I have applied for A broadband connection on 24.09.08, I have paid full charges for the same . I was informed that Connection will be activated with in 3-4 days. Now they are saying that It will be done after 2 months due to unavailablity of modem.
To whom I should contact for

prabhat
[protected]

MTNL -Broadband — Non activation of broadband services

Dear Sir,

I have taken broadband connection, but MTNL officials provided telephone connection only,
So many times I have given request to start my net facility but no body is their to leasten.
One of your official having this no.[protected] is not ready to reply proprly.

Regards,

MTNL — Non-activation of broadband services after address change

Sir,

I shifted from Manak Vihar, East Delhi to a nearby locality Shreshtha Vihar in East Delhi itself. I had applied for the shifting of my telephone to the new address on 13/07/2009. After few calls, the telephone was instanlled on 17/07/2009 but the broadband services have not been resumed till date despite my repeated contacts on the helpline, meeting the SDO, Karkardooma and contacting the DET, Karkardooma over telephone, who assured me that the services will be resumed by 28th of this month. On 28th, some official informed us over telephone that the services can not be resumed till further two days. He was calling from the telephone No. 22301414. Earlier on almost every day from 20/07/2009 till date we have been contacting the helpline 1504 but to no effect. The helpline claims that they resolve the issues within 12 to 24 hours, but it has become more than 10 days for us!! Besides, whenever someone calls on behalf of MTNL, he simply asks 'Is the link light blinking on the modem?', you say 'NO' and they hang up!! This kind of extremely poor and unacceptable response is shocking. It was further more surprizing, when on of the employees (unknown identity) on the helpline advised us to get rid of MTNL and get it disconnected, as there were none to listen to the grievance.

I am now compelled to write to you for this inaction of the Deptt. I earnestly request your goodself to kindly get the services resumed at the earliest as my wards have to do lot of work on internet, or if not possible, please do let me know if really I should get the connection terminated.

Hoping for a favourable and a a very early action and response from your side.

Yours faithfully
Jagdish Chander Sharma
F-1, (first floor)
Vivek Apartments, Shreshtha Vihar, Delhi-92

Our telephone number is [protected].

Thanks
Jagdish Chander Sharma

I have applied for A broadband new connection on 14.01.15, I have paid full charges for the same. I was informed that Connection will be activated within 3-4 days. Now they are saying that It will be done after 1week due to unavailablity of modem.
To whom I should contact for

Jitender
[protected]
Booking No. 108

MTNL Broadband — Internet Connection Not working since 15 June 2010

My Internet Connection on Tel No. 27762370 is not working since 15 June 2010.
Nobody is trying to sort out the problem.

They mischieviously report to office that the complaint is done. But nothing is done actually.

I am fed up.
Satinder
[protected]

, my telephone no is 27795855, i m using mtnl triband,i had got the bill of Rs 37662 for using internet for billing period of 20/04/2011 to 31/05/2011, i have one computer and i m not a tech savy , i had gone to the office of mtnl. but they are telling u have used this much mbs , i dont understand how can bill go upto 37000. kindly help me out.

[protected] not working from 14 days

mtnl broadband internet — poor services

my telephone no is 28946842 i am having 599 unlimited plan. since three months i am facing following problems
1) it takes 5-10 mints to statrt the internet we have to repeatedly press
refresh button
2) once the link is establised it breaks automatically in 3-5 minutes

unsatisfied from this mtnl broadband internet and facing many problems in usage of internet . i have put up many complaints but there is not any action taken by the MTNL services" or by CONSUMER help services.

E2/105,SHASTRI NAGAR , CHOTI GALI NO-3, DELHI-52,
CONTACT NO[protected]
[protected]

MTNL — broadband is not functional

1. Broad band is not functional for more than a month at the residence of Brigadier Sunit Kumar, DACIDS(ORSAT), HQ Integrated Defence Staff, Address of the officer as under:-
P76 A
Shankar Vihar
Delhi Cantt
2. the fault has been earlier reported telephonically on number of times. The basic problem is non reciept of the signal in the house, may be a booster is needed to enhance the signal strength as a permanent Solution.
3. Request urgent action to remady the problem.

Sir,

I have your mtnl broadband connection.My tel number is[protected].I have been facing problems for the last 15 days.I have tried calling 1500 and 1504 many time but they keep on reffering me to each other.1500 agent tells me to contact 1504 and 1504 agent tells me to contact 1500.I have the plan of 799_256 kbps unlimited.I am receiving only 8-10 kbps DOWNLOADING speed.If i ask about the downloading speed to your agents they says that it is 256 kbps.They dont even know the difference between upload and download.I request you to please help me with connection...PLEASE

sir,
My telephone number is[protected]. i m complaining to the all mtnl officers regarding my internet connection is not working properly at first day connect my connection.
and i m never satisfied for mtnl service.
please such action as soon as possible.
Thanking you,
Mohammad Parvez.
[protected], [protected]

Sir,
For the past few weeks my mtnl broadband has not been working.
please see to it that my complaint is attended as soon as possible.

My Tel. no- [protected]

Neelabh Anand

Sir
I am facing problem with my broadband. My number 27723403. Whenever I get connected to any web, I am able to work on it for few minutes and then suddenly get disconnected and the message comes not able to trace the server TRY again. I keep trying but it never gets connected again. If I try after an hour it will again work for some time and then same error repeats. I am gettind disturbed with this discontinuity. Please look in to the subject and have this corrected. Since we are working couples we are not at home on week days. Only day I can be approached would be on Saturday or Sunday or on my mobile # [protected]

MTNL — Broadband Service not working

I am very much feedup with the MTNL Broadband service.
I have no idea what to do now as it's already more that a week when the MTN L install the telephone connection at my home but not yet started broadband service.
I have requested many time on 1500, 1504, 197,[protected]Mr M.K. Jain person responsible for installation of broadband connection in my area), 22046853, 22451810 Mr Mahesh but still no action was taken.

MTNL have opened call center but i am not able to understand what's the use of call center (Techinical & other) if they doesn't know how to troubleshoot the problem.

Each and every time to simply try to do mind wash of the customer.

If somebody have there higher authority contact number who can solve my this issue please give it to me.

Its just 5 days the internet connection been taken...
Now the lights are not coming in the modern and internet is not working... Inspite of informing the same to the call center many time.. no one has visited so far to rectify the problem...
Every time.. it is said... withing 2 hours enginner will come.. but like this already 4-5 days been passed...
Look into this matter immediately and solve the problem...

Thank you...

Joby Samuel

Sir,
For the past few weeks my mtnl broadband has not been working.
please see to it that my complaint is attended as soon as possible

MY PHONE NO:- [protected]

its been for than 20 days since my broadband is inavtive... when i call 1500 they say service are active. but on 1504 they say its inactive...

all my bills are paid. plz take an immidiate action.

Dear Sir/Madam

Please give me my STATUS IP, my phone no 25819520, and address -16/136
Gali No1-2 Tank Road Karol Bagh-delhi -5, and my A/c no -[protected],

Pleae

Regards
Kalicharan

Internet not Working

Sir

I am the customer of mtnl {Ph.[protected]} facing problem in internet .

My Internet is dead for last 7 days, and every time I make an internet complaint, I get a docket number and the complaint remains unsolved. My docket number is 277 & complain no. 41100633. It is Janakpuri MTNL branch. Every time when I call complaint registering telephone number it is always busy.

Actually Sir my broadband not working properly on Telephone No 25644187. I have made several complained for it. But all in vain.

PLEASE RESOLVE THIS PROBLEM AS I AM FACING GREAT DIFFICULTY

Please sir help me please i[censored] can take action .


Thanks
Your's faithful
Ashutosh Kumar Gupta
Phone :[protected]
Mob. : [protected]

Dear Sir,
We have a broadband connection which is not working for more than a week and our complaints have gone on deaf years.(tel no 26730405 / 26730406
It is sheer negligence and bad attitude that MTNL has towards existing clients. We are completely disappointed by the service as we do not have internet access from past 7 days and your representative has not even turned up to sort this matter

we ae incurring losses of Rs 100000 daily and still waiting for you to respond unlike the other companies who atleast come in 1 day but MTNL just refuses to pay heed to our request
Hope fully our problem will be sorted out immediately else we will have to approach the consumer forum

For CNA Architects

Anjali

My broadband is not working since last one month, I have made several complaints regarding this but no one is listening to that still. My telephone no. is 25097556. I personally visit the Sanchar Hatt also at my place but of no use. Can someone please look at this issue.

MTNL Broadband not working — MTNL Broadband not working

Dear Sir/Madam,

From last 10 days my MTNL Broadband connection on telephone no.[protected] is not working . I am regularly calling on the customer care but getting no response.

Please help me out .

Regards
Satish
[protected]

Speed is very slow and downloading is not available

MTNL — ph. not working

ph.no.[protected] is not working from last three days.we faced this problem regularly in 7 or 10 days. kindly do the needful.

MTNL — Broadband is not working

Complaint No docket no is 5424 Broad Band Is not working- Ph 26535225
This to inform you that my docket no 5424 the problem is stll pending but when i am tracking the status of the problem on-line the status is shown as sorry there is no record for this complaint.My Broad band is not working from 07/08/2010 (the link lite is blinking ) inspite of the complaint no action has been taken you are requested to do the needful further if the broad band is not restored immediately .Please follow the TRAI guidelines in billing and do not bill for the period for which services were not provided to the customer( treat this as written instruction )
Further when I called at the phone no[protected] the Phone was attended by Vasudha Bhatnagar she has said phone line will not be rectified for another 3 to 4 days however when i asked her to confirm that in writing reply was we eill not give in writing . I have been trying your number of Area manage MR Vikram of hauzkhas no one is picking the phone between 10-am to 5 PM

Hello,

I am a MTNL(phone number[protected] user since decades and I have broadband connection. The internet usually dont works, as it is nowadays. The consumer complaints are never heard of by the complaints department, they usually ask if internet is working.... how will it work if nobody even comes to check the line.
My sincere request is to any good and sincere officer/official person, to please look into this.


Thanks for reading,
Kashif Ibrahim
Phone[protected]

My MTNL broadband (499 unlimited scheme) has not been working over the past 5 days, I have been calling up their helpline 1504 to no avail. All they do is reset the router and ask me to wait for 5 mins, if this doesn't work, they ask me to call 198 to lodge in a complain. The customer service staff is appalling to say the least, they have hung up on me numerous times and kept me on hold forever. My complain # in 9019, expecting someone to actually look into this problem and resolve it once and for all.

Regards
Sharat

To [protected]@trai.gov.in
Dear Sir

Our internet connection vide ph no 27516643 is not working regularly since last 3 weeks. Many complaints have been filed at 1504, 27913600
and to 27917575. The no 27917575 of General Manager is not connectible at all. This no was provided by 1504.

The line man Sohanlal always says that he will come today or tomorrow. The conduct of lineman is corrupt. He is seeking bribe of 500/00
He says that he is to share bribe with supervisor Mr Anand , only then the fault would be rectified.

Mr Anand has promised to get the fault rectified many times but no one turns up.

Pl look into the the matter and get the fault rectified.


Anil Kumar Gupta

father of

Dushyant Gupta
Flat 11 Pocket A1 Sec 3 Rohini
New Delhi 110085
[protected]
[protected]

MTNL — MTNL BROADBAND NOT WORKING

dear sir
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band NOT WORKING last one month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now

mtnl

i have a internet connetion but this connection is not working last 10 days.
no any response on my complaint.
my complaint no is-7483 this is note on 25/05/11 at 1pm.
no any response by any custcare person.

MTNL — Broadband not working

I applied for a MTNL connection with combo offer for my flat on 27/04/20111 vide receipt no 24747 (Tel No[protected]. The telephone connection was activated on 7th May 2011 but broadband was not activated on that time. After several remider to the sanpada exchange, two persons from the exchange visited my house aroung 2000hrs on 16th May and tested my Laptop for compatibility and took my signature that services are working but left without creating a desktop connection from where services can be activated. They were informed of the same very next day on 17th May 2011. I am calling the exchange almost every day but so far services are not activited. I have written to cstomer services also, they have in return provided the number of the same exchange, with whom I am already in contact.
So far I am not able to get the broadband services. The persons, who visited were Mr. Mishra and Mr. Sudhakar.

Anil Tyagi-[protected]

This is regarding the non working of MTNL broadband for last 1 week. Our ph num is 27602765. Despite repeated complaints, nobody came over to fix the problem.

Finally I resorted to the MTNL grievance cell and complained about the broadband service. Still no action. When I enquired with the grievance cell, they told me I had incorrectly complained about the phone and not the broadband. I registered the complaint again but still no action. Rather the staff in the grievance cell was highly rude and upon asking when will this be fixed, they responded that this forum is only to log the complaint and they will not provide and expecte closure timeframe.

Please look into the matter, the inconvenience of broadband is one problem and the misbehaviour of the customer care staff adds up to the woes.

Hey Guys

My MTNL broadband connection not working from past 3-4 months. I complaint it many times via phone and website portal. I don't know how they mark the docket number "completed" even they are not. After few emails to <[protected]@bol.net.in> they came to my house and make the internet working.

But exactly after 2 days it went down again and again that complaint process started. This time now body turned up till now. I visited 3 times MTNL office and due to some silly reasons they didn't took my connection back. You guys know the stupid formalities of Govt offices.

I paid almost 3 bills to them without using their services. The bad thing that they don't compensate their buyers for down service.

I urge all you guys not to take MTNL office ever and kindly forward this message to your dear and near ones.

Mantosh
ph# 25050615

MTNL Broadband — Broadband not working for 3 months

MTNL Landline telephone no.[protected]
Firstly the broadband was not working and after complaints the land line has also gone dead

Hello Sir,

My MTNL phone no. is[protected]
Phone is working fine but Brodband is not working from last 7-8 Days. We have complained many times but nothing happening. They guys just call and say "Hum dekhte hain, kya kar sakte hain" That's it.

Please help me.
Thanks

- Raj

Hi,
My broadband on my 22302865 is not working since last 1.5 months. I have tried all their helpline nos 198, 1504, 1500. I have even complained on DGM office no 23324945, 25716686. Also informed their area managers on their nos dinesh pal [protected] and Ravinder [protected]. But no one has contacted me back for resolution of complaint and till date my complaint is as it is. MTNL days are counted this government co will be doomed forever if it keeps offering such poor services.

Broad band services as well as land line services are available only intermitently for last 15 days. We have lodged complaints on number of occassions. Lineman attended once but could not resolve problem permanently. Broad band &amp; telephone services should be reinstated urgently and charges be adjusted for 15 days. The last complaint docket no. is 1827.

want to know my CA number

Respected sir my documernt on which CA number was printed had lost which is required while i am submitting my bill amount online so i want to know my CA number my telephone number is [protected]