Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I had request for MTNL recharge of Rs.98/- from paytm.com through my ATM card.
But after 2 hours i received two sms.
1 sms (We countn't complete recharge request of Rs.98/- for Mobile No [protected])

2 sms (Rs.98/- has been into your paytm cash balance for your paytm order Number 4745522.)

But yet i didn't received any amount into my account

My Paytm order Number 4745522

Pl help me for this query.

Regards,
Vikas Parab.
[protected]

Sir

My mobile no [protected] under name of Purvish Parikh which is post paid
i purchase my sim in the year[protected] at that time i paid the activation charge rs 540.00
in cash. i have plan F.

my first bill came in the month of may 04 bill date is for( april-04 ) i paid it through cheque 849499, bank was bombay mercantile co-operative , jogeshwari west branch

in that bill they chrged me 500.00 of installation charge in The column of
OTHER CHARGES. I called up at your call center for the same and inquires about that charge they told me that activation charge and installation both are same so i should ignore that and pay the bill amt (that was 272.24 whic i paid) and further they told that it will be rectified from the next bill but from the year that is 2004 - till today Sep -2011 it is adding in my bill amount.

FURTHER

in the month of jan 2008 i did not recived the bill copy again i called at the center and asked for the duplicate copy of the bill they told we will send but still it is not recived and the another amount is still adding in to it. so my bill amount is keeps on increasing i paid all my bill by cheque and i have all copy of that except the copy which i did not recived. i had complaint to the general manager that is mr. jain also from his office thet just promise the things will be sort out but still not and
DUE TO YOUR FAILURE IN YOUR DUTY MY OUT GOING CALLS ARE STOPPED AND REPETEDALY I AM FACING THE PROBLEM.

WHEN CAN I SEE THE SOLUTION FOR THIS LAST TIME I AM SENDING YOU THE COMPLAINT OTHER WISE I WILL GO TO THE CONSUMER COURT AS I HAVE ALL THE BILLS UPTO DATE WITH THE CHEQUE NO, DATE AND AMOUNT WHICH I PAID. AND I WILL REGISTER A COMPLAINT IN A LEADING NEWS PAPER WHICH PRINT ALL THIS MATTER. WHER PEOPLE LIKE YOU ARE WORKING. BECAUSE HAPPENS TO ME EVERY 2-3 MONTHS. TODAY ON 8-SEPT 2011 Mr. Arora (gm), Mr. Ravi Kulkarni (dept. manager), Mr. Swaminathan harresed me for 2 hrs by not picking up my call.

Dear Sir,
I want to bring to your notice that MTNL Dolphin/Trump is charging for unauthorized services on pre-paid mobile services at Delhi. My number is [protected] & for the last two months they are deducting 30/- Rs every month for this unauthorized services"Mitti Ke Rang " on pre-paid mobile . I have also never ever subscribed to this kind of any services of MTNL.
I also request you that the MTNL's charging for this kind o[censored]nauthrized services is unfair and must be stopped.and the money must be returned to the subscriber.
Ramesh Chand Sharma,
[protected]

Dear Sir/Madam

I am using the MTNL No.27618701 from 14th of August 2011 and from that day My landline is being disturbed and broadband is not working, against these complaint I have some complaint number which are as under, that has been not resolved yet. so here I am requesting you to kindly get the resolved.

for Broadband complaint No.5796
for disturbance in Landline 98, 1679, 1665

You can contact my at undersigned
My Mobile Number is [protected]

thanks & Regards

Rajeev Singh
[protected]

One message was received on my mobile No. [protected] from 52585/52585020 that Your Dolphin vault subscription is renewed now at Rs. 20 for 30 days. I were nothing replied regarding activate that message. But, Rs. 20X6 (Rs. 120) was deducted from my balance. Such type of cases have been happened on Feb 2011, March 2011, April 2011. June 2011, July 2011 and August 2011. I have complaint in written to the Branch Manage, Idgah, Karol Bagh, New Delhi on 03.03.2011. The complaint letter was handed over to an employee of that branch whose name is Shri Rajbir Singh. Another complaints have been registered on the MTNL's Customer Care (complaints No. are 269166 on June, 285688 on 29.07.2011 and 300692 on 26.08.2011) to deactivate this service and deducted amount should refund.

I am requested that this matter may sort out very soon and deducted amount may be refunded.

Thankyou

Anil Kumar
Mobile No. [protected]
E-mail ID [protected]@gmail.com
Dated 01.09.2011

HELLO i am a resident of andheri east.i had subscribed for mtnl boradband plan 495dsl unlimited ineternet broadband plan in may 2010.for first 3-4 months the service was very good no disconnection of internet and no problems while surfing..
after that regularly the were disconnections of internet..in a month the internet worked harldy for 3-4 days only..despite of lodging so many complaints, visiting the mtnl regional officer also all the complaint were on deaf ears..i am a regular payer of the bill till date and still i have no services offered from mtnl yet..
it is a very disappointing sitution that a person is applying for a government service and the government is least bothered about customer satisfaction..i have filed for a complete refund of the unsed disconnected internet but have got no answers back from mtnl.all they have to say is sir please thank you for using mtnl and please wait for 1 week.since last 7-8 months i am waiting for that 1 week to get over..
i appeal for an immediate response and a hearing for my complaint.

my dolphin no. does not work when i am at my residence
mukherjee park, new delhi-110018.

Sir,

My telephone No. is[protected] and is registered with the name of Mrs. Neeru Jain residing at 7370, 3rd FLoor , Delhi.
I requested for the modem change i.e normal to wireless modem on 10.08.2011 (MTNL request/complaint no.[protected] but it has still not been replaced.
Despite Several complaints in MTNL customer care i.e 1500 my modem has not been changed.
Complaint no.'s are as folllows : -

[protected] mtnl modem change[protected]

[protected] mtnl modem change[protected]

[protected] mtnla modem change[protected]

please look into the matter and provide for replacement A.S.A.P

Regards,

Neeru Jain
[protected]
[protected]@gmail.com

Respected Personnel,


I'm really fed up of the EXTREMELY SLOW internet
speed that i'm getting since this
connection was given to me on july 1st
2011.



On 27th August 2011 an MTNL
representative visited my home & he
had only 1 answer... "There is a server
problem, i would be soughted out in
some days".


Sir, this is no answer. I can't accept
this because this a common dilogue
given to me by every MTNL
representative or Customer care
executive.



My friend has the same internet
connection, EXACTLY SAME, he gets 3-4 four times better speeds than me.


His phone no. is 25281371. He has 512 kbps unlimited download plan.


WHY DOESN'T HE FACE ANY SERVER
PROBLEMS??


Sir, there is a strict need of a repeater
(i don't know the technical name but it
boosts signals) in my locality/area
because i'm not getting the quality that i am paying for.


I would also like to tell you that i
had a 256 kbps, unlimited
download connection in August 2009
& it was MUCH FASTER than this 512
kbps, unlimited download connection. YES 256 was faster than 512, i'm making no mistake.


Expecting an early response from you.


Sushant Gambhir
Ph no.[protected]
Mobile - [protected]
CA no.- [protected]
Broadband Plan - 512kbps, unlimited download
Address - Wz-9, Multan nagar, Paschim Vihar.

Dear Sir,
This is to inform you that we have recently taken an internet connection at our Tel. No:[protected]. The line man has put the modem, but the internet connection still not started.
We have lodged many complains but no action has been taken so far. Please do the needful.

Thanks

Rashmi Pandey

Greetings!

writing in behalf of Mr. Lalan kumar. He has not received the telephone bill for last two months. He and his wife, Vandana Yadav has taken two connections of MTNL. The account number and Telephone number of Mr. Lalan kumar is [protected] and the telephone number is[protected]. The account number and telephone number of Mrs. Vandana Yadav is [protected] and[protected].
Kindly look into this matter and oblige.

Regards
Lalan Kumar Yadav

I am resident of 742, Pocket B , DDA LIG Flats (Om Apartment ) , Sector 14 , Dwarka , New Delhi . I took a new connection of MTNL 3G along with 3G unlimited Data Plan few months back . My Mobile no is. [protected] and Account no. is [protected] .
Since very first day I am facing acute 3G signal problem at in my residential area . It has become almost difficult for me to access data with 3G .
You are kindly requested to look into matter and do needful immediately otherwise due to this poor service , left with no other alternative I will have to surrender this connection .

Dr R K Mishra

Hello Sir/Madam
mere pass ek dolphin prepaid connection hai jiska balance approx. 90 rupees hai.joki meri amarnath yatra ke samay band ho gaya tha. jiski maine aaj (06/08/11)ko delhi sanchar haat me complain ki lakin koi solution nahi huwa. nai sim lane ke liye kaha gaya 28 rupees with id proof. esme mera kaha fault hai. mera dolphin mob number [protected] jo abhi tak band. please help me.

thanks



Narender Kumar
06/08/2011

dear sir i have been complaining on [protected] about my internet problem of my landline connection no [protected] on the various occassions . i have been enquired by mtnl staff on land line no.my internet connection is working or not as and when they get reply no they put down the phone. but they are not sending any one to attend the complaint persionally. last month july 2011 my net service was totally faulty which can be be verified from your data so please grant me rebate for this in the next month bill. my net always get disconnected frequently and get it started automatically i cant understand how this happens so please look into the matter seriously

Dear sir,
I have a telephone of garuda ,first of all the service is bad , the when i went to surrender the phone I have to give a surrender letter the way the engineer wants that we are not getting adequate signal and if the hand set is new ,we are asked to buy a new hand set even though its just 3 months old ,there is no replacement ,but they did repair it but the problem is still not solved i do not get reception (signal) and the phone freaks out every now and then (the hand set does not work)(have to speak through the speaker phone mode), when we are surrendering our phone and my surrender letter says that we are surrendering because of bad service ,the sub divisional enggADPN1 mr M B BHAVNANI says that write that the signal is bad and not service .Firstly the hand set is sub standard and secondly no one wants to help you out ,disgusting attitude of the company.my no 22907564 which after getting fed up have surrendered .

since the time i have got connected to mtnl with a broadband connection in the month of feb this year 2011, i have been receiving the bills just one or two days before the due date.
And i have paid the bills beofre the due date to avoid late fees, but for july no bill so far.
I got an sms on my mobile dated 2/08/2011 saying mtnl bill amount and the due date is 1/8/2011.
Called the concerned person and he says just take a duplicate bill and pay the amount, write a letter to the post master and sumbit them a copy.
There is no acceptance of mistake from their side not only i have to do the running about to pay the bill but i will also have to pay late charges for no mistake of my own.

tel. no. 22031992

Dear Sir,

As I am much puzzled by MTNL, I am here for writing you a complaint regarding MTNL Broadband Connection which is did not install yet at my home. I booked MTNL Braodbad on 18th July 2011 and for the connection I had paid an amount of Rs.500 for registration but unfortunately I did not get any connection yet. I called many times to the Area Manager and Incharge but they did not take any action.. I called them from a week but still no action has been taken yet.

my home Address is : R-74, Jogabai Extn. Jamia Nagar, New Delhi-110025

Contact No. [protected], [protected]

Registration No.[protected] for MTNL

I am facing lot of problems because of the mtnl. please do your best asap.


Javed Akhtar
[protected]
R-74,
Jogabai Extn,
Jamia Nagar,
New Delhi-110025

MTNL
dear sir
my no is 25051082 my D/L Speed is too slow plz up my D/L speed i
checked my speed in mtnl website here is the result....

morning : http://register.bol.net.in/mtnlportal/dsl/result.jsp?1127.03
Eve: http://register.bol.net.in/mtnlportal/dsl/result.jsp?1433.581
eve: http://register.bol.net.in/mtnlportal/dsl/result.jsp?1180.969

pls solve my problem ..

praveen singh negi
no. 25051082
Thanks

Dear Sir/Ma'm,

I am Rohit Singh r/o House no.459-460,Block no.3,Khichri pur,Delhi-110091,
using an MTNL connection for a few months.Some other details are as follows:

Complaint no:64100933
Date of Complaint:July19,2011
Telephone no:[protected]
Consumer No:[protected]
Tarrif Plan:COMBO UNLIMITED 512 PL
Alternate contact no:[protected]

Respected Sir/Ma'm i am having in my internet connection for last 15 days and i have tell about it to the concerned authorities but no action is taken yet.I am a computer science engineering student and need the connection formy regular work.I've made several calls and reminders for the same but it is all in vein.
I have a humble request to you to see into this case seriously and rply me as soon as possible.
Thanks and regards.

Rohit Singh

Dear Sir/Madam,

My MTNL landline (# :[protected] is not functional for the past 3 weeks. I have already complained thrice on your MTNL helpline no.24032198 but to no avail.

You are kindly requested to look into this matter at the earliest.

Regards,
Sahil Y Jobalia
(# :[protected]