Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL — recharge money not refunded

I did the online recharge through MTNL website and it was unsuccessful, so pop up showed that you money will shortly refunded to you. But till date i haven't received any money. I raised a complaint with MTNL call center but no revert.
Recharge Date : 9 mar 2011
complaint No : 287255

To,
D.G.M (Operational Manager) MTNL Corporate Office Mahanagar Door Sanchar Bhawan J.L.Nehru Marg, Minto Road, New Delhi
Sub: M.T.N.L Dabri they are giving me improper service and doing Bad Behavior, my telephone no. is[protected]….
Sir,
This is to bring to your notice about my phone Dead. My name is Amit Kumar Dass and my telephone no. is[protected] and I am residing in A-20, Chanakya Place Part-1, Street No.-15, New Delhi-110059.Sir my telephone is dead from 06th July to till now. Sir here I am doing to complaints about the Dabri MTNL ext.Sir I am facing lots of problem from dabri Ext. I have complained many a times to concerned official and also to customer care department Also your employee did not give me any reply even they did not picked-up my phone.MTNL dabri ext. SDO Name is yadav, he has mobile no.[protected] and DEOD name is Aggarwal, he has a mobile [protected].I called to both of them, Since 06th July 2012 up to now Mr. Yadav he didn’t pick my phone and after I call to Mr. Aggarwal (Deod) Once he picked my phone they did not give me satisfactory answer. Every time he says we cannot do anything every day some thefter’s are stolen our cable and I don’t know what is exact area and we do not have any educated line-man and employee also I cannot fire him, even I cannot transfer to other place. When they found fault then we will rectify your problem. Even he says to me do what you want if you want remove my jobs you do, if you have power you use. I don’t mind. I can’t do anything your problem.2 times I mailed to GM Janak puri, District centre, New Delhi. Also he did not reply me now. Three (3) times dead my telephone. When my phone is dead I mailed & inform him to (DeoD) Mr. Aggarwal, Sir now again my telephone is dead. He says to me I need to take time to checking for fault and every time he said our cable is stolen or MCD they cut our cable. Anybody no inform me where is cable fault or we don’t have well-educated employee & they are getting salary INR[protected].I can’t do anything. Even when I took this connection one bill I received after I am not receiving any kinds of telephone bill I don’t know how much I have to pay. I complaint regarding bill also he said to me, we send subscriber bills to line man after I can’t do anything. Our line man they are sending to you bill or not I don’t have a proof. If he not sending to you bill I can’t help any more. Sir I am asking to you why your appoint to bad behavior’s employee they cannot do anything they want only money. My money is not wasted money. My money is hardworking money I know how I to get one (1) rupees. You remove them whose not take care of subscriber. You know if are taking your service then you got salary. If we don’t take your connections how you get a salary tell me. Now finally I am complaining to you kindly take him action otherwise I will file to RTI and Consumer court. Sir I need to reply from your side within a week if also you did not reply me. I will file to RTI with Consumer court regarding this matter.
Thanks & reply as soon as possible.

AMIT KUMAR DASS
Phone No.-[protected]

MTNL Broadband — internet services

i have already use mtnl broad band last 7 months but i am given many times complaint that internet not working properly last 5 months but ur side not positive response i request to u please solve my problem
Regards

BABITA GUPTA
([protected]

dear sir
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band since last 10 days, some time working some time not. my wireless internet is also not working from 10 days, i was complaint about it in mtnl office and call centre many times but problem is not solved till now

Hello,

My Name is Shishir Kumar and I live in New Delhi.

MTNL is worthless and it does not even bother to listen to their customers.

I have applied for a new broad band connection on 23rd January 2013 and till now it has not been installed at my residence.

I am frustrated as I have called several times to different MTNL officers and have not received any positive response from either of the below mentioned numbers. Moreover, everyone was very rude over the phone as I did a mistake calling them.

[protected] (Mr. Jainuddin), [protected] (Mr. Kasim),[protected]Area Manager),[protected],[protected]MTNL Customer Care)

I would like to mention that Mr. Jainuddin had visited my residence for documents collection and had already collected an amount of Rs. 500 from me. I was assured that the connection would be installed in 03 working days.

Now, I am so frustrated that I do not want a connection any more and I want my money back. But, and I believe it will not be refunded as no one listen in MTNL. ( I wonder If I go asking for my money, how will they treat me. Once again, I will be asked to go here and there).

However, I would like anyone to look into this department so that no other customer gets harassed as I have been done.

Please, please, please someone take immediate action.

Regards,
Shishir Kumar
Contact number +91 - [protected]

MTNL Delhi Landline telephone — Dead Phone

MTNL is not resolving my complaint no 2534 from 23rd FEB09 due to which my landline & brodband is dead from 20th Feb09.Please do the needful at the earliest.

Regards
Pankaj
[protected]

my MTNL no is 22526881, we have given a complaint on 30.0412, the cpmlinat has been removed without rectification
Today 02.05.12 we have again lodge a complaint of dead line, complaint no 317
we are using broadband on this connection
without internet, it is very difficult for us

so kindly arrange an immediate attentino on this complaint

rakesh agwral
[protected]

MTNL Delhi — Every Day a new complaint no/ No solution

Sir,
My MTNL phone (no:[protected]'s Broadband Modem is Dead since 17/05/2012 Everyday they give me a new complaint no 171414,171733 etc Daily they said that they send the man within 24 hr. but no man comes i hope my problem solve as soon as possible...
Everyday comes a phone call and they cancel our complaint, This is a very big problem for us.
Thanks

Today they give a new complained no dated 25/05/[protected]

MTNL Delhi — dead phone

I AM PRAVEEN CHOUDHARY MY TEL[HONE NUMBER IS[protected] MY PHONE IS NOT WORKING LAST 23 DAYS AND MY COMPLAINT NUMBER IS 1345 BUT THEIR IS NO FURTHER ACTION AGAINST MY COMPLAINTS REAGRDING DEAD PHONE

My MTNL Number is 23823015, my phone is dead for last six days I have lodge complaint against it but no action has been taken. I request you to please solve my problem as early as possible.


S. K. Jain
[protected]
[protected]

My MTNL Number is 25367427, No is dead from more then 1 month i have already lodge complaint several time against it my last complaint No. is 5457 but there is no action from MTNL side on this.

Request you to kindly do the needful.

Regards
Dinesh Singh
[protected]

Dear Sir
my land line no 26117011 is dead

Dear Sir

My Landline No.25376477 is daad for the past six months. But no action has been taken by the MTNL Dall Mil road. I personally went made the complaint for not working. Last time I made complaint and the complaint no.1082, without any solution the complaint made not counted and I again made compalaint on 27.11.2013 under complaint no.9 still there is no response and I talked in the phone23356666 and got complaint number 727 but not yet got dial tone in my landline phone. Kindly rectify immediately as it is longtime taken by you.

Yours
Vasudevan

I am Gurmeet Kaur request you to kindly help me to get my incoming call detail from 01-june-2012 to 10-june-2012 as I have been cheated by Rs 15000/-

data card EC325 — NO DIAL TONE

When ever am trying to connect its showing no dail tone, for last 1 months, so when i tried to reinstall the same, its asking for username & password that i dont have.. pls help

I not satisfactory from Dolphin online pre paid mobile service.

Since the Aug 2009, offen facing the connectivity issue. Only due to this connectivity issue I had surrendered a connection of IPTV with MTNL also.
ADSL is not static.

sir my telephone no 27861598 has static ip which has been changed so please change it to the previous

sir my telephone number is [protected] and my broadband plan is triBcombo ul data 749.plz provide my static ip address.

This is with reference to complaints regarding broadband and landline telephone service provided by MTNL in Delhi. I Abhishek Aggarwal landline no.[protected] making regular complaints for landline as well as broadband connection but there are not doing anything instead saying talk to area manager as its upto him to solve your problem or not. Online complaint numbers are 95108 and 95111 dated 26 Sept 2010 and many complaints were registered with customer care services. Immediate action in this regard will be highly appreciable.

Thanks

Abhishek

I am Mahesh and I am using MTNL DSL plan 395 since last 8 months and my land line number is 25010724 and I am using MTNL landlineservice for last 12 years.And suddenly from last 3 weeks the internet is not working and I am an IT student and I need internet for my projects..and when I called them and told them that the internet is not working and they said that they will check it and the problem was not resolved after 2 days so i called them everyday for the next 2 weeks because the connection was not consistent and it use to work for 10 minutes and later was getting disconnected and that went on for a month and after that they used to call me every alternate day and check and they said that they will send the technician but they never send anybody and i kept on complaining and they did nothing and no one came till today and i also complained for the download speed and they said that my plan is 320 kbps and i should get 40 kbps as the download speed so i told them that i know it but the speed is not even close to 40..whenever i am trying to download anything i only get the maximum speed of 32 kbps and they said that they have already checked it from their side and there is no problem and as i am also working it thought of discontinue the service but i didnt get any time.but i want to say that many people say that mtnl is good but i wont agree to that.they might not have faced any situation where they had to talk to the customer care.
mtnl is not good.i am really frustrated and very upset with the service and i would not recommend mtnl to any one whom i know.u guys are pathetic and also u guys only know how to loot the customers and make profit of everything and i also hope that the company shuts down and u go in losses and u dont have any customers.If i dont pay one month bill us will come on the next day and disconnect and why the hell you take 1000 Rs as deposit from the customer who is using your service from the last 12-13 years and also i have paid the bills regularly..if you doubt that you can check the records..
I am really angry and i dont know what to do now..but i think i will disconnect the service both internet and land line as soon as possible..
and probably opt for the cable because in he same amount he is ready to give me 3 times the speed and hopefully more services than you losers..

My mtnl landline has been dead since last 6 months almost now and also my broadband is not working since last 6 months. I have made several complaints to MTNL office but there has been no help. They have been continuously charging me the bill for no service being provided. Please Help.