Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

it's been two month my home landline number is not working peoples from exchange was saying that there is some cable problem but i think two months is a big time but still it's not working .my phone is not working from 30 march 2012 now is 25 june 2012 and complaint is of 7april 2012...

I have recharge my Mobile Number [protected] from dealer of Rs76 for 3G net pack as shown in website on Yesterday evening , but my number not get recharge from dealer and also balance deducted from dealer mobile phone, So i want that same amount 76 get reverse back to dealer number so that i shall take from him

Thanks
Pankaj kumar
New delhi
[protected]

I (RAJENDER SHARMA) PURCHASED ONE PREPAID DATA TRUMP,INSPITE OF SEVERAL CONTACT TO CUSTOMER CARE ON 1504, THEY HAVE NOT SOLVED MY PROBLEM OF NOT GETTING INTERNET CONNECTION ON MY DATA CARD.SO I REQUEST MTNL TO LOOK IN THIS MATTER AS I HAVE TIRED OF CONTACTING DIFFERENT CUSTOMER CARE PERSON ON PHONE. MY MOBILE NO. IS [protected]

have logged a complaint on 1504 on friday, 8th Jun 2012 as my internet was not working at all. I have called your call center 8-10 times since last 5 days and no action has been taken.

My MTNL phone number is : 25052374, and the complaint number is: 64200134. This number is of Mahavir Enclave, New Delhi

As advised by call center executive, I also tried the these numbers of your exchange but none of them are working:
[protected]A P Singh, Nodal manager),
[protected]R A Gupta, GM),
[protected]Fault repair service)

You people take so much time to resolve a simple query, what am I paying bills for?

Please take immediate action on the above

Hi,

I have requested my existing land line to shift from Vasant Vihar(Thane) area to Wagle estate(Thane), as I has shifted to Kashish Park.
The Work order number for this are: 187148 & 187149.
My present Tel number is[protected].
We have checked with Vasant Vihar exchange and informed that the phone disconnection from their exchange has done on the next day itself.
Till this time, noone has called to my mobile or come to my new address and the line was not yet activated. I have also doubt that do we need to pay the rental for this disconnect period, also.
Regards,

Sajeev KP
thane
Kashish Park
Mob: [protected]

Hi I am arvind chaubey i am customer of MTNL i have BB connection of MTNL i have taken COMBO599 unlimited plan. In this plan MTNL provided 512 kbps speed. From last two months i am not getting proper speed many times i am getting 322 kbps and many times getting 100kbps. Regarding same i regularly registered complaint and sent mail to higher authorty but they are not taking seriously. They always closed my complaint without resolution my latest docket no is 8291 which be registered on 6 june but they closed my complaint without resolution its not first time many they closed my complaint about this many times talked with their highter authority but they are not taking seriously their details as
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160169
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160375
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160601
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 161141
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 161810
and my mail details as

From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Friday, June 08, 2012 9:19 AM
To: '[protected]@bol.net.in'; '[protected]@bol.net.in' ([protected]@bol.net.in)
Cc: '[protected]@bol.net.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.co'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.bol.net.in'; '[protected]@bol.net.in'; '[protected]@yahoo.co.in'
Subject: RE: Not getting proper speed

Hi All,

My speed issue is not resolved. I attached the screen shot of my internet connection speed status


Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date June08, 2012

From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Thursday, June 07, 2012 11:16 AM
To: '[protected]@bol.net.in'; '[protected]@bol.net.in' ([protected]@bol.net.in)
Cc: '[protected]@bol.net.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.co'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.bol.net.in'; '[protected]@bol.net.in'; '[protected]@yahoo.co.in'
Subject: RE: Not getting proper speed

Hi All,

My speed issue is not resolved. I attached the screen shot of my internet connection speed status




Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date June07, 2012

From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Wednesday, June 06, 2012 6:24 PM
To: '[protected]@bol.net.in'; '[protected]@bol.net.in' ([protected]@bol.net.in)
Cc: '[protected]@bol.net.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.co'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.bol.net.in'; '[protected]@bol.net.in'; '[protected]@yahoo.co.in'
Subject: RE: Not getting proper speed

Hi All,

My speed issue is not resolved. I have sent the mail for speed problem. But your department is not resolved my speed problem instead of that they are creating other issues from today I again experiencing link problem which be created by your department. Yesterday my internet connection was worked good but speed was not constant. Regarding same I have sent the mail but today from morning my internet connection is not working properly ADSL light blink after every moment. Your department not getting actual problem they are much far away from the customer issue.

Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date June07, 2012



From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Sunday, May 06, 2012 3:56 PM
To: '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'
Cc: '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.co'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.bol.net.in'; '[protected]@bol.net.in'; '[protected]@yahoo.co.in'
Subject: RE: RE: Reminder: Final Notice: I need to approach the Hon’ble court for the redressal of my grievances

Hi All,

From 06-May 2012 at 3:50 my ADSL link light is blinking. My internet connection is not working.

Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date May05, 2012

From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Wednesday, May 02, 2012 4:51 PM
To: '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'
Cc: '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.co'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.bol.net.in'; '[protected]@bol.net.in'; '[protected]@yahoo.co.in'
Subject: RE: RE: Reminder: Final Notice: I need to approach the Hon’ble court for the redressal of my grievances

Hi All

My issue is not resolved till the time. No one taking seriously

Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date May02, 2012


From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Tuesday, May 01, 2012 6:55 PM
To: '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'
Cc: '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.co'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.bol.net.in'; '[protected]@bol.net.in'; '[protected]@yahoo.co.in'
Subject: RE: Reminder: Final Notice: I need to approach the Hon’ble court for the redressal of my grievances

Hi All

Last night my internet connection is worked fine but today from 5:00pm to till time not working well. Again I am facing disconnectivity problem. I am not understanding that why your department not resolving my issue? Why they are always providing temporary resolution. Whether they are not capable to resolve my issue or they are not taking my complaint seriously. Please give me the detail what action you have taken. From last 3 yr’s I am facing same problem monthly basis. Recently from Apr10, 2012 to till date I am sending daily mail regarding same.

Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date May01, 2012


From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Sunday, April 29, 2012 2:35 PM
To: [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in
Cc: [protected]@bol.net.in; [protected]@bol.net.in; [protected]@gmail.com; [protected]@gmail.com; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@gmail.co; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@bol.net.in; [protected]@gmail.bol.net.in; [protected]@bol.net.in; [protected]@yahoo.co.in
Subject: RE: Reminder: Final Notice: I need to approach the Hon'ble court for the redressal of my grievances

Hi All

I attached print screen shot’s link status of my internet connection . From last 4 weeks I am sending you mail regarding link disconnectivity but your department not resolved my problem
Your department not taking seriously my issue and you also. Again I am sending screen shots with date and time. Please go through and take an action





Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date Apr25, 2012



From: [protected]@bol.net.in [mailto:[protected]@bol.net.in]
Sent: Thursday, April 26, 2012 7:49 PM
To: '[protected]@bol.net.in'; '[protected]@bol.net.in'
Cc: '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.co'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@bol.net.in'; '[protected]@gmail.bol.net.in'; '[protected]@bol.net.in'; '[protected]@yahoo.co.in'; '[protected]@bol.net.in'
Subject: Reminder: Final Notice: I need to approach the Hon’ble court for the redressal of my grievances

To,
The Hon’ble Authority of
Mahanagar Telephone Nigam Limited Delhi
2nd Floor, Khurshid Lal Bhawan
Janpath,
New Delhi-110050

Shri A. K Garg,
Chairman & Managing Director,M.T.N.L.,
Jeevan Bharati Building ,124,
Connaught Circus, NEW DELHI – 110 001.
Phone No 23719020
Email ID: [protected]@bol.net.in
Shri S.R. Sayal,
COMPANY SECRETARY
Jeevan Bharati Building ,Tower I,
12th Floor,124, Connaught Circus,
New Delhi – 110 001.
Phone No: 23324587,23327225
Email ID : [protected]@gmail.com,[protected]@gmail.com,[protected]@bol.net.in

Shri Manjit Singh,
Executive Director(Delhi),
M.T.N.L.,Khurshid Lal Bhawan,
2nd floor,Janpath,NEW DELHI : 110 050.
[protected]@bol.net.in

Sh Sunder Pal
General Manager (West),
Administration Block m 5th Floor,
Room No.510, Rajouri Garden,
New Delhi 110 027
Fax No.25117800
Phone No: 25432213, 25159988,
Email ID: [protected]@bol.net.in
Sh. Ashok Kumar Sharma,
Area Manager
Rajauri Garden
R.No.418, 4th Floor,
RG Telephone Exchange Building,
New Delhi - 110 027
Email Id: [protected]@bol.net.in
Sh Virendra Prakash
Area Manager
Hari Nagar Telephone Exchange Building,
4th Floor, Hari Nagar, New Delhi 110 064
Fax No.25495900
Phone No: 25147172
Email ID: [protected]@bol.net.in
Sh.A.K.Malik
Area Manager
Room No.110,
Janakpuri Telephone Exchange Building,
New Delhi 110 058
Fax No.25545050
Phone No: 25537272
Email ID: [protected]@bol.net.in
Sh M.P.Aggrawal
Area Manager
Dwarika Telephone Exchange Building,
Sector-6, New Delhi 110 075
Fax No.25074042
Phone No: 25074040
Email ID: [protected]@bol.net.in

Sub: - Please provide me Permanent solution & also provide me compensation.


Respected Sir / Madam,
Please take it a notice of 48 hours to be read with my e-mail dated Apr10, 2012 & Apr17, 2012(copy attached as Annexure M-1)

Please take it a notice for the redressal of my Grievances failing to which I shall be constrained to take a Legal action against the service providers of Mahanagar Telephone Nigam Limited Delhi I am Arvind Chaubey. My Land line no 25051651. I have a tariff Plan of BB connection. My Consumer No. [protected]. I am facing link problem from last three years. Their screen shots attached with that mail as (R-1, 2, 3, 4, 5, 6, 7) Its monthly basis problem. I faced many times that type of problem from your BB department. Regarding same I already discuses with your Higher authority but there are failed to resolved my issue. Regarding same I Registered many complaint their details as

Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160169
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160375
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160601
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 161141
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 161810

Regarding same I already sent a mail to [protected]@bol.net.in but they are not take my issue seriously with attached screen shots. I therefore bring all those facts once again into the notice of higher level authority for their rectification failing to which I will have to seek a legal justice.

Kindly arrange to provide me permanent solution or compensation regarding my problems otherwise which I shall be forced to claim from the MTNL vide Demand Notice to be served upon the addressee. parties in the unlawful act.

In last please provide me permanent solution & Also provide me compensation regarding that. Now this is high time and if my grievances are not addressed I need to approach the Hon’ble court for the redressal of my grievances.

Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date Apr25, 2012



--- On Wed, 25/4/12, Arvind chaubey <[protected]@yahoo.co.in> wrote:

From: Arvind chaubey <[protected]@yahoo.co.in>
Subject: Re: Telephone no 25051651 both landline or internet connection not working
To: [protected]@bol.net.in, [protected]@bol.net.in
Cc: [protected]@bol.net.in, [protected]@bol.net.in, [protected]@gmail.com, [protected]@gmail.com, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@yahoo.com, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@gmail.co, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in, [protected]@gmail.bol.net.in, [protected]@bol.net.in, [protected]@yahoo.co.in
Date: Wednesday, 25 April, 2012, 5:24 PM
To,
The Hon’ble Authority of
Mahanagar Telephone Nigam Limited Delhi
2nd Floor, Khurshid Lal Bhawan
Janpath,
New Delhi-110050

Shri A. K Garg,
Chairman & Managing Director,M.T.N.L.,
Jeevan Bharati Building ,124,
Connaught Circus, NEW DELHI – 110 001.
Phone No 23719020
Email ID: [protected]@bol.net.in
Shri S.R. Sayal,
COMPANY SECRETARY
Jeevan Bharati Building ,Tower I,
12th Floor,124, Connaught Circus,
New Delhi – 110 001.
Phone No: 23324587,23327225
Email ID : [protected]@gmail.com,[protected]@gmail.com,[protected]@bol.net.in

Shri Manjit Singh,
Executive Director(Delhi),
M.T.N.L.,Khurshid Lal Bhawan,
2nd floor,Janpath,NEW DELHI : 110 050.
[protected]@bol.net.in

Sh Sunder Pal
General Manager (West),
Administration Block m 5th Floor,
Room No.510, Rajouri Garden,
New Delhi 110 027
Fax No.25117800
Phone No: 25432213, 25159988,
Email ID: [protected]@bol.net.in
Sh. Ashok Kumar Sharma,
Area Manager
Rajauri Garden
R.No.418, 4th Floor,
RG Telephone Exchange Building,
New Delhi - 110 027
Email Id: [protected]@bol.net.in
Sh Virendra Prakash
Area Manager
Hari Nagar Telephone Exchange Building,
4th Floor, Hari Nagar, New Delhi 110 064
Fax No.25495900
Phone No: 25147172
Email ID: [protected]@bol.net.in
Sh.A.K.Malik
Area Manager
Room No.110,
Janakpuri Telephone Exchange Building,
New Delhi 110 058
Fax No.25545050
Phone No: 25537272
Email ID: [protected]@bol.net.in
Sh M.P.Aggrawal
Area Manager
Dwarika Telephone Exchange Building,
Sector-6, New Delhi 110 075
Fax No.25074042
Phone No: 25074040
Email ID: [protected]@bol.net.in

Sub: - Please provide me Permanent solution & also provide me compensation.


Respected Sir / Madam,
Please take it a notice of 48 hours to be read with my e-mail dated Apr10, 2012 & Apr17, 2012(copy attached as Annexure M-1)

Please take it a notice for the redressal of my Grievances failing to which I shall be constrained to take a Legal action against the service providers of Mahanagar Telephone Nigam Limited Delhi I am Arvind Chaubey. My Land line no 25051651. I have a tariff Plan of BB connection. My Consumer No. [protected]. I am facing link problem from last three years. Their screen shots attached with that mail as (R-1, 2, 3, 4, 5, 6, 7) Its monthly basis problem. I faced many times that type of problem from your BB department. Regarding same I already discuses with your Higher authority but there are failed to resolved my issue. Regarding same I Registered many complaint their details as

Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160169
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160375
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 160601
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 161141
Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No. 161810

Regarding same I already sent a mail to [protected]@bol.net.in but they are not take my issue seriously with attached screen shots. I therefore bring all those facts once again into the notice of higher level authority for their rectification failing to which I will have to seek a legal justice.

Kindly arrange to provide me permanent solution or compensation regarding my problems otherwise which I shall be forced to claim from the MTNL vide Demand Notice to be served upon the addressee. parties in the unlawful act.

In last please provide me permanent solution & Also provide me compensation regarding that. Now this is high time and if my grievances are not addressed I need to approach the Hon’ble court for the redressal of my grievances.

Thanks & Regards
Arvind Chaubey
Customer No. [protected]
Telephone No. 25051651
Contact No [protected]
Place Delhi
Date Apr25, 2012

----- Original Message -----
From: <[protected]@bol.net.in>
Date: Tuesday, April 17, 2012 5:16 pm
Subject: Re: Telephone no 25051651 both landline or internet connection not working
To: [protected]@yahoo.co.in,[protected]@bol.net.in,[protected]@bol.net.in, [protected]@gmail.com,[protected]@gmail.com,[protected]@bol.net.in,[protected]@b...⇄ [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in,[protected]...⇄
Cc: [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in, [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in, [protected]@yahoo.com,[protected]@bol.net.in,[protected]@bol.net.in, [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in,[protected]...⇄ [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in,[protected]...⇄ [protected]@gmail.bol.net.in,[protected]@bol.net.in

> To,
> The Hon’ble Authority of
> Mahanagar Telephone Nigam Limited Delhi
> 2nd Floor, Khurshid Lal Bhawan
> Janpath,
> New Delhi-110050
>
> Shri A. K Garg,
> Chairman & Managing Director,M.T.N.L.,
> Jeevan Bharati Building ,124,
> Connaught Circus, NEW DELHI – 110 001.
> Phone No 23719020
> Email ID: [protected]@bol.net.in
>
> Shri S.R. Sayal,
> COMPANY SECRETARY
> Jeevan Bharati Building ,Tower I,
> 12th Floor,124, Connaught Circus,
> New Delhi – 110 001.
> Phone No: 23324587,23327225
> Email ID : [protected]@gmail.com,[protected]@gmail.com,[protected]@bol.net.in
>
> Shri Manjit Singh,
> Executive Director(Delhi),
> M.T.N.L.,Khurshid Lal Bhawan,
> 2nd floor,Janpath,NEW DELHI : 110 050.
> [protected]@bol.net.in
>
> Sh Sunder Pal
> General Manager (West),
> Administration Block m 5th Floor,
> Room No.510, Rajouri Garden,
> New Delhi 110 027
> Fax No.25117800
> Phone No: 25432213, 25159988,
> Email ID: [protected]@bol.net.in
> Sh. Ashok Kumar Sharma,
> Area Manager
> Rajauri Garden
> R.No.418, 4th Floor,
> RG Telephone Exchange Building,
> New Delhi - 110 027
> Email Id: [protected]@bol.net.in
> Sh Virendra Prakash
> Area Manager
> Hari Nagar Telephone Exchange Building,
> 4th Floor, Hari Nagar, New Delhi 110 064
> Fax No.25495900
> Phone No: 25147172
> Email ID: [protected]@bol.net.in
> Sh.A.K.Malik
> Area Manager
> Room No.110,
> Janakpuri Telephone Exchange Building,
> New Delhi 110 058
> Fax No.25545050
> Phone No: 25537272
> Email ID: [protected]@bol.net.in
> Sh M.P.Aggrawal
> Area Manager
> Dwarika Telephone Exchange Building,
> Sector-6, New Delhi 110 075
> Fax No.25074042
> Phone No: 25074040
> Email ID: [protected]@bol.net.in
>
> Sub: - Please provide me Permanent solution & also provide me
> compensation.
>
>
> Respected Sir / Madam,
> Please take it a notice of 48 hours to be read with my e-mail
> dated Apr10, 2012(copy attached as Annexure M-1) for other (Copy
> attached as Annexure C-1,R-1,R-2,R3 and R-4).
>
> Please take it a notice for the redressal of my Grievances failing
> to which I shall be constrained to take a Legal action against the
> service providers of Mahanagar Telephone Nigam Limited Delhi I am
> Arvind Chaubey. My Land line no 25051651. I have a tariff Plan of
> BB connection. My Consumer No. [protected]. I am facing link problem
> from last three years. Its monthly basis problem. I faced many
> times that type of problem from your bill department. Regarding
> same I already discuses with our Area manager Mr. Aggarwal. But
> there are failed to resolved my issue. Regarding same I Registered
> many complaint their details as
> Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No.
> 160169
> Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No.
> 160375
> Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No.
> 160601
> Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No.
> 161141
> Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket No.
> 161810
> I therefore bring all those facts once again into the notice of
> higher level authority for their rectification failing to which I
> will have to seek a legal justice.
>
> Kindly arrange to provide me permanent solution or compensation
> regarding my problems otherwise which I shall be forced to claim
> from the MTNL vide Demand Notice to be served upon the addressee.
> parties in the unlawful act.
>
>
> Your Bill department never provide me compensate regarding that.
> It is Unlawfully.
>
> In last please provide me permanent solution & Also provide me
> compensation regarding that. Now this is high time and if my
> grievances are not addressed I need to approach the Hon’ble court
> for the redressal of my grievances.
>
> Thanks & Regards
> Arvind Chaubey
> Customer No. [protected]
> Telephone No. 25051651
> Contact No [protected]
> Place Delhi
> Date Apr17, 2012
>
>
> ----- Original Message -----
> From: [protected]@bol.net.in
> Date: Wednesday, April 11, 2012 5:19 pm
> Subject: Re: Telephone no 25051651 both landline or internet
> connection not working
> To: [protected]@bol.net.in
> Cc: [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> [protected]@bol.net.in, [protected]@bol.net.in, [protected]@gmail.com,
> [protected]@gmail.com, [protected]@bol.net.in, [protected]@bol.net.in,
> [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> [protected]@bol.net.in, [protected]@bol.net.in, [protected]@yahoo.com,
> [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> [protected]@bol.net.in
>
> > Issue not resolved. Till the time
> >
> > ----- Original Message -----
> > From: [protected]@bol.net.in
> > Date: Tuesday, April 10, 2012 5:14 pm
> > Subject: Re: Telephone no 25051651 both landline or internet
> > connection not working
> > To: [protected]@bol.net.in
> > Cc: [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@gmail.com,
> > [protected]@gmail.com, [protected]@bol.net.in, [protected]@bol.net.in,
> > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@yahoo.com,
> > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> > [protected]@bol.net.in
> >
> > > Hi all,
> > > I am Arvind chaubey my telephone no is 25051651. My internet
> > > connection is not working properly. Regarding same I
> registered
> > > online complaint their details as:
> > > Telephone No * 25051651 Complaint Type * ADSL UNSTABLE Docket
> > No.
> > > 160169
> > >
> > > I want to know why my complaint is closed without resolution?
> > Its
> > > not first time. Many times your department closed my complaint
> > > without resolution. Their details attached with that mail
> > >
> > >
> > > Thanks
> > > With warm regards
> > > Arvind chaubey
> > > contact no [protected]
> > > Date Apr10, 2012
> > > Place : Delhi
> > >
> > >
> > > ----- Original Message -----
> > > From: <[protected]@bol.net.in>
> > > Date: Saturday, March 10, 2012 6:38 pm
> > > Subject: Re: Telephone no 25051651 both landline or internet
> > > connection not working
> > > To: [protected]@bol.net.in,[protected]@bol.net.in
> > > Cc: [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in,
> > >
> >
> [protected]@bol.net.in,[protected]@gmail.com,[protected]@gmail.com,[protected]@b...⇄ [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in, [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in, [protected]@yahoo.com,[protected]@bol.net.in,[protected]@bol.net.in, [protected]@bol.net.in,[protected]@bol.net.in
> > >
> > > >
> > > > Hi all,
> > > > I am Arvind chaubey my telephone no is 25051651. My internet
> > > > connection & landline both are not working properly.
> Regarding
> > > > same I registered online complaint their details as:
> > > > Telephone No * 25051651 Complaint Type * ADSL UNSTABLE
> Docket
> > > No.
> > > > 154793
> > > > Telephone no:* 25051651 Docket No: 1645 Register Date:
> > 3/9/2012
> > > > 18:22:31
> > > > I want to know why my complaint is closed without
> resolution?
> > > Its
> > > > not first time. Many times your department closed my
> complaint
> > > > without resolution. Their details attached with that mail
> > > >
> > > >
> > > > Thanks
> > > > With warm regards
> > > > Arvind chaubey
> > > > contact no [protected]
> > > > Date Mar10, 2012
> > > > Place : Delhi
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: [protected]@bol.net.in
> > > > Date: Tuesday, January 3, 2012 6:48 pm
> > > > Subject: Re: Telephone no 25051651 both landline or internet
> > > > connection not working
> > > > To: [protected]@bol.net.in
> > > > Cc: [protected]@yahoo.co.in, [protected]@bol.net.in,
> > > [protected]@bol.net.in,
> > > > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> > > > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@gmail.com,
> > > > [protected]@gmail.com, [protected]@bol.net.in, [protected]@bol.net.in,
> > > > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> > > > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> > > > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@yahoo.com,
> > > > [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in,
> > > > [protected]@bol.net.in
> > > >
> > > > > Hi all,
> > > > > I am Arvind chaubey my telephone no is 25051651. My
> internet
> > > > > connection & landline both are not working properly.
> > Regarding
> > > > > same I send mail On Jan01. Again you have closed my
> > complaint
> > > > > without resolution. docket no for broadband is 142196 and
> > > docket
> > > > > no for landline is 344. Dec28 complaint no is 64100452 &
> > > Docket
> > > > > No. 141993. Without any resolution why my complaint is
> > closed?
> > > > > Latest complaint no is
> > > > > Telephone No * 25051651 Complaint Type * ADSL UNSTABLE
> > Docket
> > > > No.
> > > > > 142733
> > > > > Telephone no:* 25051651 Docket No: 2063 Register Date:
> > > 1/3/2012
> > > > > 18:40:4 Noise problem in landline
> > > > > After every 5-7min my internet connection get down. ADSL
> > light
> > > > > blinking after every 5 mins. Regarding same I registered
> > many
> > > > > complaint within a week. But without any resolution your
> > > > > department closed my complaints. Please check my status &
> > > > rectify
> > > > > my problem as soon as possible on priority bases.
> > > > >
> > > > > Thanks
> > > > > With warm regards
> > > > > Arvind chaubey
> > > > > contact no [protected]
> > > > > Date Jan03, 2012
> > > > > Place : Delhi
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: <[protected]@bol.net.in>
> > > > > Date: Sunday, January 1, 2012 12:24 pm
> > > > > Subject: Telephone no 25051651 both landline or internet
> > > > > connection not working
> > > > > To: [protected]@yahoo.co.in
> > > > > Cc:
> > > > >
> > > >
> > >
> >
> [protected]@bol.net.in,[protected]@bol.net.in,[protected]@bol.net.in,[protected]...⇄ [protected]@bol.net.in,<[protected]@bol.net.in>,<[protected]@bol.net.in...⇄ <[protected]@gmail.com>,<[protected]@gmail.com>,<[protected]@bol....⇄ <[protected]@bol.net.in>,<[protected]@bol.net.in>,<[protected]@bo...⇄ <[protected]@bol.net.in>,<[protected]@bol.net.in>,<[protected]@bo...⇄ <[protected]@bol.net.in>,<[protected]@bol.net.in>,<[protected]@bo...⇄ <[protected]@yahoo.com>,<[protected]@bol.net.in>,<[protected]@bol...⇄ <[protected]@bol.net.in>,<[protected]@bol.net.in>
> > > > >
> > > > > > Hi all,
> > > > > > I am Arvind chaubey my telephone no is 25051651. My
> > internet
> > > > > > connection & landline both are not working properly.
> > > Regarding
> > > > > > same I registered my complaint on 28Dec complaint no is
> > > > 64100452
> > > > > &
> > > > > > Docket No. 141993. Without any resolution why my
> complaint
> > > is
> > > > > closed?
> > > > > > Latest complaint no for ADSL UNSTABLE Docket No. 142196
> > and
> > > > for
> > > > > > landline Docket No: 344
> > > > > > After every 5-7min my internet connection get down. ADSL
> > > light
> > > > > > blinking after every 5 mins. Regarding same I registered
> > > many
> > > > > > complaint within a week. But without any resolution your
> > > > > > department closed my complaints. Please check my status
> &
> > > > > rectify
> > > > > > my problem as soon as possible on priority bases.
> > > > > >
> > > > > > Thanks
> > > > > > With warm regards
> > > > > > Arvind chaubey
> > > > > > contact no [protected]
> > > > > > Date Jan01, 2012
> > > > > > Place : Delhi
> > > > > >
> > > > >
> > > >
> > >
> >
>

I lost my mobile this morning 8th June 2012 Bearing MTNL sim [protected]. between 7.00am and 9.00 am near Saroj Hospital Rohini Delhi
Cannot get through to 1503 or any MTNL number and they have no provision for an online complaint or procedure in this matter.
So lodging complaint here. Need number to be blocked and to be issued a same sim number.

My Landline MTNL telephone having number 28081550 is dead for the last three days and the complaint for this was made on 6-6-2012 , vide complaint number:1569. I have forwarded this complaint to AM, Dwarka, and GM West by mail. However, there is no one to attend the complaint and restore the services. This is a general trend on the part of MTNL official to show indifference to the complaint made by the subscribers. The official sitting higher in MTNL should take note of this and should provide the relief to the subscriber.

I am user of mtnl broad band, my telephone no is[protected], I have problem with broad band since month of march-April 2012, Some time working some time not.Even that I receive my bill after pay date It is line men fault not mine so why i pay surcharge(extra charge) for late payment, If line men not doing his job honestly. I was complaint about it in mtnl office and call centre (198 and 1504) but problem is not solved on that time.After complaint I didn’t get any solution from mtnl but continually I was getting bills of approx Rs 750 per month till june 2012. I stopped to pay bills now status is DNP (do not paid), my telephone is out of order because the payment is due.
tel.no. 29968366
When I asked to call centre to applying for disconnect, they told me that I have to pay pending bills first but why should I pay bills if broadband was not working during that period.
I am very frustrated with very very poor service of mtnl. I m not get satisfied with MTNL.

Please help me to wave off these bills.
Details are as follows:

CA No. : [protected]
TELEPHONE NO. :[protected]
CATEGORY: NON-OYT GENERAL
NAME: ANIL KUMAR
ADDRESS: B-266, TIGRI EXTENSION
NEW DELHI 110062
CLASS : INDIVIDUAL

Dear Sir/ Madam,
i had purchased a Mtnl garuda Mobile Sim Card[protected] from Nehru Place Sanchar Heart on 25/05/2012, But Now 1 weak later Sim is Not Activated, i have many time called on customer care no, but they are not responding me. .
plz help me..
Satish Kumar
Sangam vihar , New Delhi
Contact No-[protected]

Hi,

This is Amar Nath Gond and my mobile no. is [protected].
I am suffering from mobile bill issue for last 6-8 months. The complaint is that I'll pay my bill every month regularly but its not updated in my account. I am also visit nearest MTNL office in Najafgarh many times they told me will short-out your problem and you will meet next week but result is noting.

And still my mobile connection is now disconnected due to not pay bill(cross bill limit Rs.2000).

So please do something as soon as possible. Its very important no. for me.


Thanks

I requested MTNL for porting of Dolhin mobile no[protected] to Air-tel on 9.5.2012 and again on 14.5.2012, however both requests were declined with the reason for having payment dues when at the time of both request no bill was due for payment. All bills are being paid within given time limit since taking the connection and last bill for the month of April 2012 due by 28.5.12 has been paid on 19.5.2012, two days before the 2nd decline by MTNL on 21.5.2012, which clearly shows that MTNL officials are not complying the Govt guidelines regarding portability neither are ready to improve there services so that no one is forced to part away..

Dear Sir,

MTNL has removed the Rs4500 unlimited 3g for 6 months plan. This is against the well-being of the public. Slowly they will remove all the unlimited plans. MTNL has bowed down to private players who cheat public with their fake Unlimited plans where speed is reduced to 128Kbps after 10GB limits. I switched to MTNL for 3g data services. With the government focussing on Internet penetration this is a wrong move by a state owned subsidiary. Please restore the plans as soon as possible. MTNL was the only firm in India to launch truly Unlimited plans. They advertised these schemes saying "Truly Unlimited" and now they are backing out. Kindly look into it.

TO
THE GENERAL MANAGER
MTN LTD
MUMBAI
SUB- INTERNET DISCONNECT EVERYTIME
DEAR SIR
I am Requested to you Iam your subcriber from 1997 ca no [protected] and iam broadband user but iam very upset with your broadband connection .cannectivity break every 5 to 10 minutes iam complain 7 to8 times in a month with 198 online service please solve my problem, otherwise iam going with privet provider .
I hope you coprate me
.thankyou
yours
vinod joshi
[protected]

Call karte samay netwark gayab ho jana

dear sir, i had purchased mtnl 3g jadoo service sim card with mobile no - [protected] for high speed internet. initailly its performance was good but after finishing my month validity enquired mtnl call center on 1503 about new plans. i was told to recharge with 98rs which provides 1 month validity and 1gb data usage free. after i did the said recharge my speed of 3g got changed to 2g which was very low to surf. i was given wrong information from the call center and even after that i have given several complaints for the same to call center to look into the problem of less speed but always the staff says there is network problem in this area from 2-3 days. i have made 2-3 times recharge of 250 rs for 3g data plans but every time my amount gets wasted as there is no speed and validity gets expire in a month. Pls help me to solve my problem of low speed and recover my loss of the voucher i recharged and not used.

My contact number is 28129768 and we have seen pathetic customer support from MTNL, Officials and line man dont talk to us properly.
and my cell no is [protected].

They have screwed up my case by not offering any help towards resolving my internet connection issus post making atleast 30-40 calls per day.
They are harassing my senior citizen father by calling every now and then and asking him for closure of compaint no and confusing him with telephone and internet connection. Everytime they are purposely calling and asking him to check if ADSL is working or not wherein the entire line is at fault and they should come to house to check the same. I am going to file a mental harassment case and torture against Miraroad exchange authorities including line men

MTNL, Delhi broadband connection having Telephone No. 28010395 not working from last 20 days and despite lodging complaint (No.1549) followed by verbal request with Area Manager
I have a broadband connection of MTNL(Telephone No.[protected] Delhi which is not working from last 20 days.I have registered a complaint (NO. 1549) with MTNL followed it up by verbal request with area Manager, SDO Najafgarh, New Delhi but unfortunately, an organisation like MTNL is not listening at all.

Hence, requested that matter may kindly be looked into and Area Manager, Dwarka and SDO, MTNL, Najafgarh, New Delhi may please be directed to got abovesaid broadband connection as soon as possible and obliged.

Thanking you

M.RAHMAN
Office Supdt
Group Centre, CRPF,
Jharodakalan, New Delhi

I am Tarun Kanti Bose and my mobile number is [protected]. Unfortunately, I have MTNL Dolphin post-paid connection and facing the callous and apathetic attitude of the MTNL officials. It is now standard practice of MTNL not to post the bills to the customers and harass the customers by suspending their services. My STD services was suspended on 9th May 2012. Earlier to this, I had been calling 1503 to send me the bill, but it is of no use. On 9th May 2012, I went to Sanchar Haat, Keshavpuram Telephone Exchange, New Delhi-110035 and asked for the duplicate bill. The person on the counter said that the printers are not working and asked me to give the bill. See what a sorry state of affair! Then another employee tried and gave me a bill in which only amount was mentioned. Then I deposited a cheque of Rs. 1186 (Cheque no. 411182, State Bank of India). But still my STD is suspended.

Last, on 23rd March 2012 I deposited a cheque of Rs. 487/- ( cheque no. 411170, State Bank of India). After that I haven't got any bill even after making umpteenth calls at 1503. 1503 seems to be useless!

Earlier also, it happened like this and it seems that MTNL draws pleasure by harassing its customers. I had to go to Keshavpuram Sanchar Haat, New Delhi 110035 and was not given the print out of the duplicate bill. But then also I dropped a cheque of Rs. 2598/- (Cheque no.419254,State Bank of India) at the drop box in the Telephone Exchange, Keshavpuram, New Delhi-110035.

I would request MTNL to post me the telephone bills at my address . My STD need to be restored immediately. Why MTNL is sleeping over the bills and not post it to the customers? Why I have to suffer even after paying the bill? Coupled with the connectivity problem are the poor delivery system and shoddy functioning, please try to mend your services and don't harass the customers. If it continues like this I would be either forced to transfer to private service providers, which I was never interested or knock the door of the consumer court.
Thanks
Tarun Kanti Bose

Hello Sir,

On 17th Apr 12, I tried to recharge online my trump prepaid card for no [protected], and the transaction failed. My money debited but no recharge happened. So I immediately informed helpdesk at MTNL (helpdesk.[protected]@mtnl.net.in) . Here they directed me to other email (dolphin_helpdesk <[protected]@mtnl.net.in) where I mailed further communication as well as I sent all the complaints to previous mail id also.

Next day, I again tried recharging online thinking that previously the site might be having some problems. But the same thing repeated and again my money was debited without any recharge.

With all these receipts of failed transactions, again I complained to the company helpdesk.

After this also, I got no response at all.

I am attaching files of my previous communication and failed transaction receipts for your reference.

Please help me in this matter.

Sudnya