Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

, my telephone no is 27795855, i m using mtnl triband,i had got the bill of Rs 37662 for using internet for billing period of 20/04/2011 to 31/05/2011, i have one computer and i m not a tech savy , i had gone to the office of mtnl. but they are telling u have used this much mbs , i dont understand how can bill go upto 37000. kindly help me out.

[protected] not working from 14 days

mtnl broadband internet — poor services

my telephone no is 28946842 i am having 599 unlimited plan. since three months i am facing following problems
1) it takes 5-10 mints to statrt the internet we have to repeatedly press
refresh button
2) once the link is establised it breaks automatically in 3-5 minutes

unsatisfied from this mtnl broadband internet and facing many problems in usage of internet . i have put up many complaints but there is not any action taken by the MTNL services" or by CONSUMER help services.

E2/105,SHASTRI NAGAR , CHOTI GALI NO-3, DELHI-52,
CONTACT NO[protected]
[protected]

MTNL — broadband is not functional

1. Broad band is not functional for more than a month at the residence of Brigadier Sunit Kumar, DACIDS(ORSAT), HQ Integrated Defence Staff, Address of the officer as under:-
P76 A
Shankar Vihar
Delhi Cantt
2. the fault has been earlier reported telephonically on number of times. The basic problem is non reciept of the signal in the house, may be a booster is needed to enhance the signal strength as a permanent Solution.
3. Request urgent action to remady the problem.

Sir,

I have your mtnl broadband connection.My tel number is[protected].I have been facing problems for the last 15 days.I have tried calling 1500 and 1504 many time but they keep on reffering me to each other.1500 agent tells me to contact 1504 and 1504 agent tells me to contact 1500.I have the plan of 799_256 kbps unlimited.I am receiving only 8-10 kbps DOWNLOADING speed.If i ask about the downloading speed to your agents they says that it is 256 kbps.They dont even know the difference between upload and download.I request you to please help me with connection...PLEASE

sir,
My telephone number is[protected]. i m complaining to the all mtnl officers regarding my internet connection is not working properly at first day connect my connection.
and i m never satisfied for mtnl service.
please such action as soon as possible.
Thanking you,
Mohammad Parvez.
[protected], [protected]

Sir,
For the past few weeks my mtnl broadband has not been working.
please see to it that my complaint is attended as soon as possible.

My Tel. no- [protected]

Neelabh Anand

Sir
I am facing problem with my broadband. My number 27723403. Whenever I get connected to any web, I am able to work on it for few minutes and then suddenly get disconnected and the message comes not able to trace the server TRY again. I keep trying but it never gets connected again. If I try after an hour it will again work for some time and then same error repeats. I am gettind disturbed with this discontinuity. Please look in to the subject and have this corrected. Since we are working couples we are not at home on week days. Only day I can be approached would be on Saturday or Sunday or on my mobile # [protected]

MTNL — Broadband Service not working

I am very much feedup with the MTNL Broadband service.
I have no idea what to do now as it's already more that a week when the MTN L install the telephone connection at my home but not yet started broadband service.
I have requested many time on 1500, 1504, 197,[protected]Mr M.K. Jain person responsible for installation of broadband connection in my area), 22046853, 22451810 Mr Mahesh but still no action was taken.

MTNL have opened call center but i am not able to understand what's the use of call center (Techinical & other) if they doesn't know how to troubleshoot the problem.

Each and every time to simply try to do mind wash of the customer.

If somebody have there higher authority contact number who can solve my this issue please give it to me.

Its just 5 days the internet connection been taken...
Now the lights are not coming in the modern and internet is not working... Inspite of informing the same to the call center many time.. no one has visited so far to rectify the problem...
Every time.. it is said... withing 2 hours enginner will come.. but like this already 4-5 days been passed...
Look into this matter immediately and solve the problem...

Thank you...

Joby Samuel

Sir,
For the past few weeks my mtnl broadband has not been working.
please see to it that my complaint is attended as soon as possible

MY PHONE NO:- [protected]

its been for than 20 days since my broadband is inavtive... when i call 1500 they say service are active. but on 1504 they say its inactive...

all my bills are paid. plz take an immidiate action.

Dear Sir/Madam

Please give me my STATUS IP, my phone no 25819520, and address -16/136
Gali No1-2 Tank Road Karol Bagh-delhi -5, and my A/c no -[protected],

Pleae

Regards
Kalicharan

Internet not Working

Sir

I am the customer of mtnl {Ph.[protected]} facing problem in internet .

My Internet is dead for last 7 days, and every time I make an internet complaint, I get a docket number and the complaint remains unsolved. My docket number is 277 & complain no. 41100633. It is Janakpuri MTNL branch. Every time when I call complaint registering telephone number it is always busy.

Actually Sir my broadband not working properly on Telephone No 25644187. I have made several complained for it. But all in vain.

PLEASE RESOLVE THIS PROBLEM AS I AM FACING GREAT DIFFICULTY

Please sir help me please i[censored] can take action .


Thanks
Your's faithful
Ashutosh Kumar Gupta
Phone :[protected]
Mob. : [protected]

Dear Sir,
We have a broadband connection which is not working for more than a week and our complaints have gone on deaf years.(tel no 26730405 / 26730406
It is sheer negligence and bad attitude that MTNL has towards existing clients. We are completely disappointed by the service as we do not have internet access from past 7 days and your representative has not even turned up to sort this matter

we ae incurring losses of Rs 100000 daily and still waiting for you to respond unlike the other companies who atleast come in 1 day but MTNL just refuses to pay heed to our request
Hope fully our problem will be sorted out immediately else we will have to approach the consumer forum

For CNA Architects

Anjali

My broadband is not working since last one month, I have made several complaints regarding this but no one is listening to that still. My telephone no. is 25097556. I personally visit the Sanchar Hatt also at my place but of no use. Can someone please look at this issue.

MTNL Broadband not working — MTNL Broadband not working

Dear Sir/Madam,

From last 10 days my MTNL Broadband connection on telephone no.[protected] is not working . I am regularly calling on the customer care but getting no response.

Please help me out .

Regards
Satish
[protected]

Speed is very slow and downloading is not available

MTNL — ph. not working

ph.no.[protected] is not working from last three days.we faced this problem regularly in 7 or 10 days. kindly do the needful.

MTNL — Broadband is not working

Complaint No docket no is 5424 Broad Band Is not working- Ph 26535225
This to inform you that my docket no 5424 the problem is stll pending but when i am tracking the status of the problem on-line the status is shown as sorry there is no record for this complaint.My Broad band is not working from 07/08/2010 (the link lite is blinking ) inspite of the complaint no action has been taken you are requested to do the needful further if the broad band is not restored immediately .Please follow the TRAI guidelines in billing and do not bill for the period for which services were not provided to the customer( treat this as written instruction )
Further when I called at the phone no[protected] the Phone was attended by Vasudha Bhatnagar she has said phone line will not be rectified for another 3 to 4 days however when i asked her to confirm that in writing reply was we eill not give in writing . I have been trying your number of Area manage MR Vikram of hauzkhas no one is picking the phone between 10-am to 5 PM

Hello,

I am a MTNL(phone number[protected] user since decades and I have broadband connection. The internet usually dont works, as it is nowadays. The consumer complaints are never heard of by the complaints department, they usually ask if internet is working.... how will it work if nobody even comes to check the line.
My sincere request is to any good and sincere officer/official person, to please look into this.


Thanks for reading,
Kashif Ibrahim
Phone[protected]

My MTNL broadband (499 unlimited scheme) has not been working over the past 5 days, I have been calling up their helpline 1504 to no avail. All they do is reset the router and ask me to wait for 5 mins, if this doesn't work, they ask me to call 198 to lodge in a complain. The customer service staff is appalling to say the least, they have hung up on me numerous times and kept me on hold forever. My complain # in 9019, expecting someone to actually look into this problem and resolve it once and for all.

Regards
Sharat

To [protected]@trai.gov.in
Dear Sir

Our internet connection vide ph no 27516643 is not working regularly since last 3 weeks. Many complaints have been filed at 1504, 27913600
and to 27917575. The no 27917575 of General Manager is not connectible at all. This no was provided by 1504.

The line man Sohanlal always says that he will come today or tomorrow. The conduct of lineman is corrupt. He is seeking bribe of 500/00
He says that he is to share bribe with supervisor Mr Anand , only then the fault would be rectified.

Mr Anand has promised to get the fault rectified many times but no one turns up.

Pl look into the the matter and get the fault rectified.


Anil Kumar Gupta

father of

Dushyant Gupta
Flat 11 Pocket A1 Sec 3 Rohini
New Delhi 110085
[protected]
[protected]

MTNL — MTNL BROADBAND NOT WORKING

dear sir
i m user of mtnl broad band, my telephone no is[protected], i have problem with broad band NOT WORKING last one month, i was complaint about it in mtnl office and call centre many times but problem is not solved till now

mtnl

i have a internet connetion but this connection is not working last 10 days.
no any response on my complaint.
my complaint no is-7483 this is note on 25/05/11 at 1pm.
no any response by any custcare person.

MTNL — Broadband not working

I applied for a MTNL connection with combo offer for my flat on 27/04/20111 vide receipt no 24747 (Tel No[protected]. The telephone connection was activated on 7th May 2011 but broadband was not activated on that time. After several remider to the sanpada exchange, two persons from the exchange visited my house aroung 2000hrs on 16th May and tested my Laptop for compatibility and took my signature that services are working but left without creating a desktop connection from where services can be activated. They were informed of the same very next day on 17th May 2011. I am calling the exchange almost every day but so far services are not activited. I have written to cstomer services also, they have in return provided the number of the same exchange, with whom I am already in contact.
So far I am not able to get the broadband services. The persons, who visited were Mr. Mishra and Mr. Sudhakar.

Anil Tyagi-[protected]

This is regarding the non working of MTNL broadband for last 1 week. Our ph num is 27602765. Despite repeated complaints, nobody came over to fix the problem.

Finally I resorted to the MTNL grievance cell and complained about the broadband service. Still no action. When I enquired with the grievance cell, they told me I had incorrectly complained about the phone and not the broadband. I registered the complaint again but still no action. Rather the staff in the grievance cell was highly rude and upon asking when will this be fixed, they responded that this forum is only to log the complaint and they will not provide and expecte closure timeframe.

Please look into the matter, the inconvenience of broadband is one problem and the misbehaviour of the customer care staff adds up to the woes.

Hey Guys

My MTNL broadband connection not working from past 3-4 months. I complaint it many times via phone and website portal. I don't know how they mark the docket number "completed" even they are not. After few emails to <[protected]@bol.net.in> they came to my house and make the internet working.

But exactly after 2 days it went down again and again that complaint process started. This time now body turned up till now. I visited 3 times MTNL office and due to some silly reasons they didn't took my connection back. You guys know the stupid formalities of Govt offices.

I paid almost 3 bills to them without using their services. The bad thing that they don't compensate their buyers for down service.

I urge all you guys not to take MTNL office ever and kindly forward this message to your dear and near ones.

Mantosh
ph# 25050615

MTNL Broadband — Broadband not working for 3 months

MTNL Landline telephone no.[protected]
Firstly the broadband was not working and after complaints the land line has also gone dead

Hello Sir,

My MTNL phone no. is[protected]
Phone is working fine but Brodband is not working from last 7-8 Days. We have complained many times but nothing happening. They guys just call and say "Hum dekhte hain, kya kar sakte hain" That's it.

Please help me.
Thanks

- Raj

Hi,
My broadband on my 22302865 is not working since last 1.5 months. I have tried all their helpline nos 198, 1504, 1500. I have even complained on DGM office no 23324945, 25716686. Also informed their area managers on their nos dinesh pal [protected] and Ravinder [protected]. But no one has contacted me back for resolution of complaint and till date my complaint is as it is. MTNL days are counted this government co will be doomed forever if it keeps offering such poor services.

Broad band services as well as land line services are available only intermitently for last 15 days. We have lodged complaints on number of occassions. Lineman attended once but could not resolve problem permanently. Broad band &amp; telephone services should be reinstated urgently and charges be adjusted for 15 days. The last complaint docket no. is 1827.

want to know my CA number

Respected sir my documernt on which CA number was printed had lost which is required while i am submitting my bill amount online so i want to know my CA number my telephone number is [protected]

MTNL Delhi — Broadband not working

I have reloaded the windows and from that time I'm not able to connect to internet on my PC.

sometimes internet works, but most of the time it doesn't, complained many times but to no avail.linesmen come solve the problem, but after one day it again stops working.it has been one year since I am facing this problem.complained thru 1504, complained in Badli exchange, but the problem is still there. My phone no. is [protected]

MTNL — disconnection of landline phone

we residing in Andheri - Our MTNL Connection is disconnected since 4 months. We have paid all our regular bills. request to please look into this matter and advise.
Our telephone no. - [protected]

yahoo.comis.not.working.please.attand.my.compland.my.tel.no.22619449

My broadband installed at my residence, 39, Pocket 3, Sector 19, Dwarka, Delhi-75 is not working properly for the last two days. Kindly get it rectified immediately. My Mobile No. is [protected]
Phone No.28042151

I am Manish Jain using Broadband connection of MTNL and my tel. no. is[protected].and cosumer No. is [protected].I am not satisfied with ur service.On Friday ( 02.01.2009) and Saturday ( 03.01.2009) I called on 1504, your executive pick the phone, i told him my problem and he dissconnect the phoneline.after i tried many times but no one could pick the phone.and same thing happening on saturday ( 03.01.2009)Is this behaviour you do with your customer. do you know How mentally stretch I was feel, Now my Internet is not working, On Monday (05.01.2009), I call on Area manager no. [protected] he gave me other no. of Mr. Narender Kumar[protected], He give me other number and disconnect the phone, after that he didn't received my call again, Now I have more than 5 no. but noone want to written my cmplaint. the no. are[protected], 27157545, 27922900, [protected], 20559990, 1504, 1500, 23351858,[protected], and i have send them mail also no response.
If MTNL can't give services, than its should close the MTNL services.

from,
MAnish Jain

dear sir
I am user of mtnl broad band my tel. no [protected] last month broad band not working properly

dear sir
I AM USER OF MTNL BROAD BAND MY TEL. NO [protected] LAST MONTH BROAD BAND IS
NOT WORKING PROPERLY

My internet connection slow and keeps on disconnecting
I am using MTNL BROADBAND CONNECTION (TELEPHONE Number:[protected] with 256kbps i changes my plan to unlimited plan and it is worse and i been cheated.The speed is slow and every time i have to download messags while pulling out all the wires from Modem and push again while again and again to re-start the P/C.
I did changes my plan from October 2008.It is now worse AND evey time i have to complaint for slow speed and disconnection
earlier i recomended so may people but now i am at mess.No body listen and only complaint attended and the story remains same.
The service is all time worse.
Is here any body can help

Hello,
This is regarding my complaint which i registered for my broadband connection.I am a subscriber of your MTNL triband, landline and MTNL Trump also.I am completely dissatisfied, frustrated and fed up of the service provided by the MTNL Delhi staff, for my boradband connection.I am using this broadband connection for last 8 months and landline for last 10+ years. Since i have taken your broadband connection for my house use, as my children are studying in higher standards, it has not been working properly.Then time since i have opted for the broadband that is last 8 months, my net has worked hardly for 2 months, though i have regulary paid my bills on time.
I have regulary registered complaints for my broadband but neva received any satisfactory step from your side. And if received, that was also temprory. And this time i literally fed up off your system.
I registered a complaint on 24th of march that my net isn't working properly and my adsl light isnt getting fixed.It is getting disconnected again and again. Aftr 2 dayz when i dint get any technical response from your side, then i again logged a complaint on 26th of march.But as usual again i dint get any response.Then i decided to visit SDO office of my area which is Near mother dairy mayur vihar phase 2 as i am living in trilokpuri. But after reaching there i was quite shocked because SDO wasnt present there in office working hours and niether he was on leave.He was present but not on the duty. Still i managed to register the same complaint there regarding my problem and they told me that it would be solved out with in one day.But today is 31st of march and still i have not seen any of the MTNL employee, let it be Line man, techincal engineer or anyone to solve out my problem.When i tried to approach these peoples on my own their response was so rude and shocking. They clearly denied that they have not received any of the complaints on my number.So i again called SDO and yet another time he replied that he isnt in his office and he asked me to call him back after 1 hour, which i did but then he picked up the call and disconnected.After that i tried to contact my area manager but he also didn't pick the call as always.So on 31/03/2009 once again i have registered another complaint for the same.This has been a limit and its getting over now. I am writting this mail to get proper and satisfactory action against all of these authorities along with the settlement of my net connection.I have been a very sincere and responsible consumer of yours and expects to get the proper treatment.I believe in MTNL customer care and expects to get justice for my case. I am providing all the details of mine as well as the authorities who behaved in such a childish manner. please have a look and solve the problem as soon as possible.Otherwise being a consumer i have other options to get satisfactory results as well.

Complaint No. 6909
Tel no. 22786685
CA no. [protected]

Area manager- S.P.Singh (mayur vihar phase 1 and trilokpuri)
SDO Trilokpuri region
K.P.Singh ( technical incharge trilokpuri region)
Tiwari and Kanta prasad (line man trilokpuri 21 block)



Regards,

Doodh Nath Singh
[protected], Mob. [protected]
house no.383, block-21
Trilokpuri
New Delhi
110091

My internet is not working since yesterday. Can anyone look into it ASAP ?

My internet is not working since yesterday. Can anyone look into it ASAP ?

Contact: [protected]

I have been complaining to MTNL technical support IVR and tehnical support service for the last 3 weeks regarding my internet not workin. I have been told by all the technical support agents that my broadband modem needs to be replaced. I have been waiting for more than 3 weeks now and have received a few calls from the technical support advising me that the modem would be replaced today and tommorow and the next day and this has been happening for the last 1 week. Till date no one has come over to replace the modem. I had called a few times more and i was told that this has been escalated as an urgent request but till date no one has come over to replace the modem. I have been doing the payment for MTNL and Broad band service on time but after this last payment i would not be doing the payment for the broadband service for the next month as my internet was not working. I have also escalated this matter to the MTNL office in Green park and no response from anyone so far. What can i do? Please help.

Hello,

Sub :- Compalint againt our Area Manager ( South District )

Respected Sir/Mam,

I have to inform you that i have faced the problem since last 10 days . i have complaint many times but no response i met with the our Area Manager Name ( Pooja ) but she didn't any kind of help. plz help me i am very disappointed last 10 days our line man are also using very bad language he said to me if you come to our exchange with the modem then i went he said to me your modem is out of order but he doesnt help and said you should go nehru place plz help us. I shall highly oblige to you.
My land line no is :[protected]. I am enclosing detail of my modem :- Sterlite Sam 300ax.

Regards
Sunil Kumar

my mtnl broadband connection is not working from 8 days.

I have mtnl connection vide tele no. 28033604 with broad band. For the last one month the system is not working properly and telephone remains out of order. After lodging so many complanints mtnl do not bother to rectify the defects.

It is once against requested to kindly rectify the fault otherwise disconnect the line and taked away your instruments. There are so many other options available in the market.

vinod rawal

Hi,

I am facing problem with my braodband connection many times it got down many complains were done regarding the problem, lineman come and solve the problem but after visiting the palce gain connection goes down, many times problem is informed to the RM but no benifit kindly please take a action to get this problem resoved permanently the frequency of the problem is 10 times in a month.
My telephone no is 26995511.

This vidyalaya has 03 broadband connections but 01 is not working & 01 is not proper working
Telephone No.[protected]not proper working)
Telephone No.[protected]not working for 04 months)

you are requested to kindly take appropriate action for this.

Thanking you,

Yours faithfully,


(K.C.SHARMA)
PRINCIPAL

telephone no 25331431
my phone line not prorerli working so much disterbanc

tell lineman to direct your telephone line...and hey mtnl broadband works like superman does...thats the problem i had and mine is fixed by directing the line from pole to my home...
hope this solves yours to..

(to all time wasters sitting in front of blinking adsl light)

[protected]@yS

MTNL, Delhi — BROADBAND NOT WORKING

Date: 10/8/2010
To
The Area Manager
MTNL
Mandawli
Delhi


Reference: Telephone no 22510512
Subject : Disconnection of Internet connection

Dear Sir

I hereby wants you to disconnect my Internet connection with immediate effect as I am not at all satisfied by your services and due to following reasons:

1. I have lodged many complaints in last one year or so and none of my complaint resolved.
2. None of your person took the initiative to solve my problem inspite of having telephone conservation with them 100’s of time.
3. I was mentally harassed by this connection and your working staff in these last one year.
4. I have suffered a huge financial loss as well due to you irregular, unattended and worst services.
5. None of your lineman visited my premises and discussed with me about the issue I am facing since long.
6. I was not allowed to connect with senior officials as the contract number given by your staff was never picked up.
7. My experience with MTNL for internet service is worst of all time.

All above circumstances had made me to take the step of disconnecting your services and I have decided to never be a customer of MTNL in my upcoming life.

Yours Truly



(Rakesh Kumar Jain)
702-B, Gali no 2,
3rd floor, Ganesh Nagar-II,
Shakarpur
Delhi-110092

Telephone no: 22510512

mtnl,dwarka,delhi — non functioning of telephone

my no[protected] is not working since 23 sep11.as a result my net connection is also lost .kindly restore as my only communication is through satellite net .i'm posted on border .there is no tele & mobile connectivity here.

non working of telephone no.24653870 & wi-fi connection

MTNL tel no.24653870 is not working for last 3 days. Complaint no.325 dt.23.3.15 has been lodged. But so far wi-fi connection and telephone are out of order.

WRONG DEBIT AMOUNT CHARGED TO OUR BILL (CA NO.2060347497) (BILL NO.2067085591)

SIR, WE HAVE BEEN WRONGLY DEBITED RS.200 AS CLIP INSTRUMENT CHARGES WHICH WE HAVENT TAKEN. KINDLY RECTIFY THE BILL AND SEND A FRESH ONE AT YOUR EARLIEST TO MY EMAIL ID: kiran.[protected]@yahoo.com

Prepaid mobile recharge not done.

Dear Sir/Madam,
I Kamalendu Mukherjee had done a recharge of Rs 200 from my CITIBank Credit Card on my MTNL Mobile Number ([protected]) and yet I didnt get any recharge amount. My credit card is debited by Rs 200 and I still not get the recharge amount on my mobile number.

The transaction details are as follows:

Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051


Customer Reference :[protected]


Payment Information
Payment Amount : INR 200.00
Date of Payment : 28/11/2011
Debit Account : [protected]
Payment Status : Success
Transaction ID: 894180


Please sort out this problem


Regards,
Kamalendu Mukherjee
[protected]

MTNL-DOLPHIN — PHONE DIED DUE TO EMPLOYEES STRIKE

DEAR SIR / MADAM,

I AM FACEING MANY PROBLEM DUE TO STRIKE OF MTNL EMPOLYES THE MTNL NETWORK WAS DOWN FOR LAST 2 DAY..NO INCOMEIN & NO OUTGOING CALL FROM MTNL PHONE.
IT'S VERY HASRESD MY SELF./.WHAT SHOULD WE DO..NO CONTACT FROM OFFICE & OTHER REATOTRS,

PLEASE DO NEEDFUL

YOUR TRULY
ASHISH SATI
[protected]

MTNL-DOLPHIN — Billing Plan not Changed

I’d requested for plan change on 14.01.2010 from Plan 100 to Plan-E with the request no CR[protected], Why has the plan not been changed as yet? Is this the type of service you ppl provide???
This is very poor customer service at you call centre…. Reverse my bill amount & confirm.

My Ph[protected] STD not working properly