Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

To,
The Concerned Officer,
Consumer matters

Dear Sir/Maa’m

Re:Complaint against MTNL Delhi for faulty instrument and no Dialing tone
Phone No.[protected]

With great regret I am sorry to say that my instrument is faulty and lying dead on every other day. I made several complaints in this connection but of no use. This is the case when I have never been a defaulter in paying the bill since it was installed.(can be checked).

For past Ten days, I am lodging my complaint against this faulty phone on their portal almost every day but to my surprise, when I check the status my complaints, it is removed every time without giving any effect to my complaints and the
message would appear on site : “There is no pending complaint against this phone” what does it mean.My phone is lying dead for past two weeks.

Do I have no other business to be done except making complaint again and again to concerned authorities.

I request you to please look in to the matter and give necessary insturction to redress my grievances at the earliest.

Thanks
Satya Prakash Sharma
Siya Ram Nursery,Nathu Pura Crossing
Delhi-110084.
Cell:[protected]

Dear MTNL Coplaint Officer,

maine peechhle month 599 wala mtnl ka unlimited Surfing & Downloading connection le rakha tha to 31/5/2011 ko raat 12 baje se pehle maine kuchh downloading ki jise mtnl ne mere is month (june) me include kar diya h jo ki nahi hona chahiye so please take a good action about this problem as soon as possible thanks.

complaint number 256482
i am not able to make and receive any calls.
i have registered a complaint but no action have been taken.
some customer care executives disconnect the call in between the conversation.
and one more complaint i had lost my sim card and had gone to sanchaar haat for the reissue of the same number and reissue took more than 10 days which is done with in 24 hours by other cellular operators.......br...

I am using rs999 plans and i am getting 5kb speed for download from past 2 - 2n half months. I am tired of complaining, i complained for broad band internet service. I left for work, these technician comes and says to my mom, that he is a telephone technician and not broadband technician and he goes away, saying internet guy will come on some other day, which he never showed up. I am pissed off. If i call to customer care number, these ladies keep on talking all about market, vegetable to their colleagues over the phone and always say one thing, server me problem hai (There is problem with the server) and hang up. Mtnl sucks, please do not go for mtnl, i miss my relaince, it was expensive, but better customer service. If i visit their office in nerul, they send me to visit each and every technician. Some of them also ask for money. I also paid once, but still nothing happens. Isn't mtnl paying them? Their bill is always generated on a perfect date and all, they sit in a friggin ac room, why the hell is the service like this? My complaint no is 1666.

Indians will never improve india. Its a shame.

The worst part is bohoth maharashtrians and bhaiya's keep on fighting and these are working together in mtnl nerul office. Not only that much, i must say remove these old useless people, who can hardly move of their chairs and hire some youngsters who will work, keep some management. Record the calls, rectify the friggin problem inside as well and mine too, since i am paying 10% of my salary for this service.

Tariq.

Dear Sir/Madam:

In reference to above said subject I Gurnam Singh, Resident of WZ 48/4A Krishna Park Extn, Gali No 8, P.O. Tilak Nagar, New Delhi 110018; would like to bring it in your kind notice that I having a broadband connection (number[protected] is not working properly. Sir, the problem started 2 months back when the MTNL official changed my modem, it has ruined my connectivity. Despite several complaint some of which are as below
63000002 April 30 2011
64600757 May 18, 2011
63300067 May 19, 2011
64600757 May 26, 2011
64200345 May 31, 2011 (Mr. Rashid)
My broadband connection is still not working properly, SO SIR YOU ARE REQUESTED TO PLEASE LOOK IN TO THE MATTER, AS TO WHY NO ACTION HAD BEEN TAKEN DESPITE MY SEVERAL COMPLAINTS.

FUTHERMORE, I WOULD LIKE TO REQUEST YOU SIR, IF MTNL IS NOT CAPABLE OF PROVIDING A PROPERLY WORKING BROADBAND CONNECTION, PLEASE TELL ME, IN THAT CASE I WOULD LIKE TO SURRENDER THE CONNECTION BACK TO MTNL.

Gurnam Singh ([protected])
[protected]@yahoo.com

ref ; account no ; [protected]
:mobile no : [protected] cdma )

we are putting up with poor network since 3 - 4years & of late the instrument is defrctive. mtnl is in no position/ interest to address our problems. they keep replacing the instruments wit old ones which just fail to work .we are forced to look for alternate service providers.
also the attitude of staff at the exchanges is pathetic.

SIR MY COMPL NO 1165 DT 27/05/2011 WITH LXN THEY ADVISED TELEPHONICALLY WE HAVE NO SCHEME/FACILITY AND TALKE TO GM BB OR ED TO SEE. YOU ARE REQUESTED TO CANCELL IT AND REFUND THE CHARGES PAID IN THE LATEST BILL BECAUSE PC PROTECTION WAS NOT DOWNLOADED IN THREE TIMES SEPARATELY. THESE CHARGES SHOULD BE CHARGED IF IT IS NOT DOWNLOADED AS ADVISED BY YR HELPLINE 1500. PL DO THE NEEDFUL IN THE MATTER THANKS
RKKAPUR M/[protected] AND 22071028

I have been using Mtnl for the last 7 years... I'm using the unlimited download plan . I used to get good speed of about 200 - 210kbps. But since two months I'm getting very low speed of 20 - 25kbps.
I tried online help at 1504 at least 100 times (Check records) but no response, of lately all they say is put complaint at 198, The guy calls and asks Is phone working and disconnects the call. It's foolish on their part to direct the broadband complaints to phone not working category.

I hope this forum is not just a archival forum with no action whatsoever. Please put us all out of misery.

Hello Sir/Madam,

Ref: MTNL broadband issue for telephone no 26301409 / CA – [protected] in the name of Mahima Nand, House no 321, Rajpur Extension Colony, Chhattarpur, New Delhi – 110068.

This is to notify you that I have been facing MTNL broadband issue for the past three to four weeks and I have been following it up with the local Chhattarpur branch MTNL office where the atmosphere of that office seems to be in disastrous state. It seems no one is responsible for any task, either they are busy having endless tea breaks, lunch breaks at 11am till 3pm after that 4pm onwards they need their tea breaks and for MTNL broadband users they are just least bothered about their issues.

Actually, the issue is for whole Rajpur Extension colony. Everyone is facing the same issue that broadband lines are down for the past one month and the chhattarpur office is not raising any steps to rectify them but they are just busy giving the excuses that line men’s are busy. But let me ask you the line men’s are busy where? They are busy with local farm houses connections as they have the power to get the work done? Whenever we go to local management at chhattarpur , they say that firstly line mans will rectify farm houses phones and broadband then they will contact us but they never contact us and again we need to take a holiday from our office (private job) just to get our work done hoping that it should be done in a day but it lingers on for the past four weeks now.

When last time, i went there day before yesterday (23.05.2011) to surrender my MTNL broadband connection they said you don't have to surrender, we will rectify your connection today but it goes for a toss. Since then it’s been four days and no one has taken the action but every time they are busy with their breaks.

If this will be the ongoing case then I am so sorry to say that Indian mass will lose their faith in government offices and on their workers.

Kindly let me know if you can help us in this regard or not?

Otherwise we will just simply go ahead and surrender our connections in spite of all the difficulties that local chhattarpur MTNL office will try to give us and would opt for private USB net connections which are easily available in the market and not that expensive.

Hoping that MTNL will take the action towards this and matter gets resolved and our faith in MTNL stays intact again and the local public stay happy.

Thanks for your esteemed attention.

Kindly Regards

Pradeep BANDUNI
[protected]

Hi This is Dilip Sanghavi & My Telephone Number is 28900250 with Name of Dilip Sanghavi, Dahisar (West), Mumbai

My above landline Number is dead from last 1month & after so many complaint on 198 as well as on yr web site, there is no action from yr side & I paid all my bill without using the phone as well as net connection, which was not working since last 3 months. Docket no.8069.
Sir Pls look into this matter Urgently & do sothing Urgently
Regards

Dilip Sanghavi
B-702, Narayan Heritage, kandarpada, Dahisar(West), Mumbai-400068 Email.:[protected]@rediffmail.com

My name is Avinash Lewis, my MTNL no is [protected], registered for #G internet refilled it could not even use for a minute, its clearly deficency in service, almost a 6 months now, no mobile network in my area, it shows but cant make calls, no use of registering complaints, almost made 100+ no action, Hope some escalation action is taken against the responsible officials involved,

Mumbai, 19 May 2011

To,
The MTNL Manager
MTNL Fort,
Mumbai-400005

From,
Alliance Française de Bombay,
Theosophy Hall,
40, New Marine Lines,
Mumbai-400020

Subject : problem in download speed

Respected Sir/ Madam,

At present we have the Broad band tariff plan DSL unlimited 1599. Office number is 22036187, gives me a speed of 1.344Mbps. in the initial month the speed was good but after that it has drastically dropped.

The in charge at each of the following numbers is not available at any time of the day and even after several complains to 198 the issue has not been solved. Time to Download: 67.107second(s) Your Bandwidth: 672.70Kbps (0.657Mbps).

We have also met Mr. Barathe, last week on 11th May 2011. He promised to solve the problem next day itself. He still has not solved the problem.

If you cannot solve the problem, then we have to switch to different company for broadband services.

Yours sincerely,

David CORDINA
Director of Alliance Francaise de Bombay

Dear All,


I Am Having MTNL Trump Number Starts With 9013...... From At The Start Of My Service I Am Getting Worst Level Of Network Service Call Gets Drop IN Standing Condition No Sms Received At Receiver End Money gets Deducted Every Time I Have Just An Point If An Operator Cant Handle RF Conditions Why They Starts Their Service And There Is Nothing Who Can Hear My Complaint

Mr Khushi Lal
Delhi

Telephone No. 22751135, Consumer No. [protected].
Name: Shakuntala Danial Dass
Address: 12-E Pocket One Mayur Vihar, Phase-I, Delhi-110091.

I have been a MTNL Broad band user for years. Of my loyalty with MTNL, i have never been satisfied with the services.

This complaint is after I can not take it any longer.

Had registered a complaint on the toll free number vide Compliant No. 64200037, dated 05th- May'2011, for Modem not working & no broadband connectivity.

Till date no one has bothered to address this complaint. Please get my fauly MODEM CHANGED.

While i keep paying RENTAL for unused services, i would like lodge a serious complaint against the department.

Hope after this some action is taken & the department wakes up & performs what is expected from them.

Reagrds,

Shakuntala D Dass
Mobile No. +91 [protected]

Hi This is Dinesh Kumar & My Telephone Number is 26910993 with Name of Dinesh Kumar / 143-A, OKHLA JAMIA NAGAR NEW DELHI -110025

My above landline Number is dead from last 2 month & after so many complaint on yr web site in last 2 month , there is no nay action from yr side & I was pay all my bill without using the phone
Sir Pls look into this matter Urgently & do sothing Urgently
Pls also find the attache some complaint screen Print just for yr ref'

Regds

Dinesh Rathor
143-A , OKHLA JAMIA NAGAR
NEW DELHI - 110025
TEL # 26910093
MB - [protected]
EMAIL : dinesh.[protected]@gmail.com

TO,

WHOM SO EVER IT MAY CONCERN.

SIR,

I HAVE A SIM CARD ( MOBILE NUMBER :[protected] )& ADDON SIM CARD OF MY WIFE FOR MTNL ( BOTH TRUMP),
WE HAVE ACTIVATED 3G IN OUR PHONE BUT THE 3G CONNECTION IS NEVER AVAILABLE INSIDE OUR LIVING AREA.
INFACT THE SIGNAL STENGTH FOR THE MOBILE IS SO LOW THAT WE HAVE TO KEEP OUR MOBILE NEAR THE WINDOWS TO RECEIVE & MAKE PHONE CALL (FORGET 3G VIDEO CALLING - FOR THIS WE HAVE TO GO IN THE TERRACE OR JUST PEEK OUTSIDE THE WIDOWS & MAKE 3G CALLS ONLY DURING NIGHT TIMES).
MY SISTER IS ALSO HAVING TRUMP CARD & SHE STAYS AT CHEMBUR ,BUT ALSO HAS THE SAME PROBLEM.
I HAVE CONTACTED THE HELPLINE MANY TIMES ,BUT THEY JUST GIVE A COMPLAINT NUMBER & TO DATE NO OFFICE HAS CONTACTED ME REGARDING THE PROBLEM.( I AM NOT SO SURE BUT ALL THE OTHER NETWORK ARE GIVEN A BANDWIDTH THROUGH BY MTNL,BUT WHY IS MTNL SIGNAL SO WEAK OR ARE THEY DOING THIS ON PURPOSE TO FACILITATE THE OTHER OPERATORS)

PLEASE LOOK INTO THE MATTER URGENTLY.

THANKS

Reg : CONSUMER NO.[protected], LAND LINE NO.27941663
Mrs.Sunita Aggarwal, D-14/229 Sec-8 Rohini,Delhi-85.
We are getting MTNL Telephone Bill Regularly, But Telephone Line is Dead Since Jan,2011.
We are putting Complaint on 198 plenty of times, meeting line man time to time but
getting no response.
Recently I sent mail to Area Manager (Rohini) on 6th May,2011 but also got no response.
From:
"Girdhar Gopal" <[protected]@rediffmail.com> | Add to Address book |This is spam The Area Manager (Rohini), Date:06th May,2011.MTNL-DELHI,Sh.Rattan Lal Ji,Sanchar Parisar,Sec-3, Rohini,DELHI-110085.[protected]Sub : DEAD LAND LINE CONNECTION - SINCE LONG TIME[protected][protected][protected]Reg : CONSUMER NO.[protected], LAND LINE NO.27941663Mrs.Sunita Aggarwal, D-14/229 Sec-8 Rohini,Delhi-85.[protected][protected][protected]Respected Sir,The above Land Line Connection happens to be dead for more 15 Daysin the month. It has become a regular practice. I G.G.Aggarwal, inservice at Gwalior, has to contact on regular basis to my residence,but I am not able to contact as and when I require.It is my humble request, please give the necessary instruction toresolve the same and oblige.With best regards.G.G.AggarwalH/o Mr.Sunita Aggarwal


I also sent my complaint to MTNL Customer Care but got no response:-From:
"Girdhar Gopal" <[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@bol.net.in>


Subject: DEAD LAND LINE CONNECTION


Date: Fri, 06 May 2011 11:33:03 IST
Cc: <[protected]@rediffmail.com>


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MTNL-CARE, Date:06th May,2011.MTNL-DELHI,DELHI-----Sub : DEAD LAND LINE CONNECTION - SINCE LONG TIME[protected][protected][protected]Reg : CONSUMER NO.[protected], LAND LINE NO.27941663Mrs.Sunita Aggarwal, D-14/229 Sec-8 Rohini,Delhi-85.[protected][protected][protected]Respected Sir,The above Land Line Connection happens to be dead for more 15 Daysin the month. It has become a regular practice. I G.G.Aggarwal, inservice at Gwalior, has to contact on regular basis to my residence,but I am not able to contact as and when I require.It is my humble request, please give the necessary instruction toresolve the same and oblige.With best regards.G.G.AggarwalH/o Mr.Sunita Aggarwal
It my humble request to do the needful to resolve my problem.With best regards.G.G.AggarwalH/o Mr.Sunita Aggarwal
To: <[protected]@bol.net.in>


Subject: DEAD_LAND_LINE


Date: Fri, 06 May 2011 11:34:27 IST
Cc: <[protected]@rediffmail.com>

I am Ravish Arya from Nangli Sakrawati, Najafgarh, New Delhi 110043. I've applied for MTNL telephone and broadband (Triband combo unlimited plan) connection on 20th December 2010. They provided me a receipt with Customer Account no.[protected]. I brought that receipt to the lineman Naresh in the Telephone exchange of Najafgarh. He told me that the connection box is faulty and there is no way to provide you a connection. I met with the S.D.O of the same telephone exchange. He took my contact number and told me that he'll call me up after contacting with the concerned department. And he never called me up. This is my problem. Someone please help me!!!

I had requested MTNL mumbai to change my DSL 495 combo plan to 999 Unlimited on 11th April 2011 the plan has been effective from 12th April 2011 but my speed is coming of 495 plan which is 40 kbps and it should come 1mbps for 999 unlimited which till date after giving 20 to 30 complain and regularly I am calling for there 20 -25 days they say there is problem with server it will be shortly solved or its the problem with exchange kindly donot call on holidays cause it is not working and may such reasons. Kindly help me with this cause the bill will be charged from 12th April for Rs.1000/- and 180 for phone but in combo pla it was 495 and they will charge me for new plan which is 999 and giving me speed for combo 495.

In Rajouri Garden MIG Green Flats area, the Dolphin and Trump Customers are facing network problem since 4 months. We are unable to use our Dolphin or Trump mobiles in this area. Most of the times there is reply OUT OF COVERAGE AREA. If anytime call connects by luck then very soon it drops.
There is no limit of time for SMS to reach. When we contact customer care they say that Rajouri Garden exchange is near and you should get good network but it’s not true. One customer care person had a different view said that manually select the network but to my amazement I couldn’t find MTNL network when searched manually. How funny.... They don’t believe and nothing has been done in 4 months to make it good. I have 2 connections of TRUMP and nobody able to contact us or we can’t contact anybody when in need. MTNL has cheap schemes but has a poor network.