Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I have been using Mtnl for the last 7 years... I'm using the unlimited download plan . I used to get good speed of about 200 - 210kbps. But since two months I'm getting very low speed of 20 - 25kbps.
I tried online help at 1504 at least 100 times (Check records) but no response, of lately all they say is put complaint at 198, The guy calls and asks Is phone working and disconnects the call. It's foolish on their part...

Hello Sir/Madam,

Ref: MTNL broadband issue for telephone no 26301409 / CA – [protected] in the name of Mahima Nand, House no 321, Rajpur Extension Colony, Chhattarpur, New Delhi – 110068.

This is to notify you that I have been facing MTNL broadband issue for the past three to four weeks and I have been following it up with the local Chhattarpur branch MTNL office where the atmosphere of that office seems to...

Hi This is Dilip Sanghavi & My Telephone Number is 28900250 with Name of Dilip Sanghavi, Dahisar (West), Mumbai

My above landline Number is dead from last 1month & after so many complaint on 198 as well as on yr web site, there is no action from yr side & I paid all my bill without using the phone as well as net connection, which was not working since last 3 months. Docket no.8069.
Sir Pls look into this...

My name is Avinash Lewis, my MTNL no is [protected], registered for #G internet refilled it could not even use for a minute, its clearly deficency in service, almost a 6 months now, no mobile network in my area, it shows but cant make calls, no use of registering complaints, almost made 100+ no action, Hope some escalation action is taken against the responsible officials involved,...

Mumbai, 19 May 2011

To,
The MTNL Manager
MTNL Fort,
Mumbai-400005

From,
Alliance Française de Bombay,
Theosophy Hall,
40, New Marine Lines,
Mumbai-400020

Subject : problem in download speed

Respected Sir/ Madam,

At present we have the Broad band tariff plan DSL unlimited 1599. Office number is 22036187, gives me a...

Dear All,


I Am Having MTNL Trump Number Starts With 9013...... From At The Start Of My Service I Am Getting Worst Level Of Network Service Call Gets Drop IN Standing Condition No Sms Received At Receiver End Money gets Deducted Every Time I Have Just An Point If An Operator Cant Handle RF Conditions Why They Starts Their Service And There Is Nothing Who Can Hear My Complaint

Mr Khushi Lalbr...

Telephone No. 22751135, Consumer No. [protected].
Name: Shakuntala Danial Dass
Address: 12-E Pocket One Mayur Vihar, Phase-I, Delhi-110091.

I have been a MTNL Broad band user for years. Of my loyalty with MTNL, i have never been satisfied with the services.

This complaint is after I can not take it any longer.

Had registered a complaint on the toll free number vide Compliant No. 64200037,...

Hi This is Dinesh Kumar & My Telephone Number is 26910993 with Name of Dinesh Kumar / 143-A, OKHLA JAMIA NAGAR NEW DELHI -110025

My above landline Number is dead from last 2 month & after so many complaint on yr web site in last 2 month , there is no nay action from yr side & I was pay all my bill without using the phone
Sir Pls look into this matter Urgently & do sothing Urgentlybr...

TO,

WHOM SO EVER IT MAY CONCERN.

SIR,

I HAVE A SIM CARD ( MOBILE NUMBER :[protected] )& ADDON SIM CARD OF MY WIFE FOR MTNL ( BOTH TRUMP),
WE HAVE ACTIVATED 3G IN OUR PHONE BUT THE 3G CONNECTION IS NEVER AVAILABLE INSIDE OUR LIVING AREA.
INFACT THE SIGNAL STENGTH FOR THE MOBILE IS SO LOW THAT WE HAVE TO KEEP OUR MOBILE NEAR THE WINDOWS TO RECEIVE & MAKE PHONE CALL (FORGET 3G...

Reg : CONSUMER NO.[protected], LAND LINE NO.27941663
Mrs.Sunita Aggarwal, D-14/229 Sec-8 Rohini,Delhi-85.
We are getting MTNL Telephone Bill Regularly, But Telephone Line is Dead Since Jan,2011.
We are putting Complaint on 198 plenty of times, meeting line man time to time but
getting no response.
Recently I sent mail to Area Manager (Rohini) on 6th May,2011 but also got no response.
From:
"Girdhar...

I am Ravish Arya from Nangli Sakrawati, Najafgarh, New Delhi 110043. I've applied for MTNL telephone and broadband (Triband combo unlimited plan) connection on 20th December 2010. They provided me a receipt with Customer Account no.[protected]. I brought that receipt to the lineman Naresh in the Telephone exchange of Najafgarh. He told me that the connection box is faulty and there is no way to provide you a connection. I met with the...

I had requested MTNL mumbai to change my DSL 495 combo plan to 999 Unlimited on 11th April 2011 the plan has been effective from 12th April 2011 but my speed is coming of 495 plan which is 40 kbps and it should come 1mbps for 999 unlimited which till date after giving 20 to 30 complain and regularly I am calling for there 20 -25 days they say there is problem with server it will be shortly solved or its the problem with exchange kindly donot...

In Rajouri Garden MIG Green Flats area, the Dolphin and Trump Customers are facing network problem since 4 months. We are unable to use our Dolphin or Trump mobiles in this area. Most of the times there is reply OUT OF COVERAGE AREA. If anytime call connects by luck then very soon it drops.
There is no limit of time for SMS to reach. When we contact customer care they say that Rajouri Garden exchange is near and you should get good...

Two days back, I downloaded few animated wallpapers on my mobile using GPRS in my mobile. The GPRS profile used was MTNL. However, after the wallpapers were downloaded, my account started getting deducted daily for about Rs. 20/- daily. I don't know why this charge is being deducted and that too daily. For the last 2 days, whenever I recharge my TRUMP prepaid connection, it automatically deducts certain amount, around Rs. 20/- daily....

My internet (broadband) is not working since last 15-20 days. i had complained to the wagale estate office but in vain.

no one is wanting to take any responsibility of the complaint aven after being a loyal customer since last 3-4 yrs.

line-man says its not his work and the senior says the line-man will solve the issue.

pls help.........

The Company promises to give a broadband speed upto 320kbps as per their DSLunlimited 395plan,
However after 3 to 4 months o[censored]sage they have cut down the speed to a maximum of 37kbps.
When i went to their office with my grievance they flatly said that this is the maximum u can get in an unlimited plan.
So the problem is that they don't deliver as per the terms of their promise.
I request the forum to look...

Dear Team,

I am facing lot of issues with mtnl broadband speed. I am complaining to them every day and getting stupid answer that it will get restored within 3-4 days. Its been a month since I am facing this low speed issue which is yet to get resolved and mtnl is charging high amount i.e. Rs. 495 + service tax for this plan.

I want my broad band speed to be restored immediately and this months bill to be waived...

I submitted applications for refund of Registration amount of Rs.1000/-each for myself and my wife on 10.08.2010 to MTNL Preet Vihar office by Courier servoce. Till date inspite of two reminders, I have neither received the refund nor the status of our applications. Is there anybody in MTNL who can attend to my complaint. The registrations were made on 24.01.1990 (21 years back)

PAWAN KUMAR BANSAL
SAROJ BANSALbr...

hello sir,
i am a mtnl trump custumer of no. [protected] frm many years.
on 8-4-2011 i requested for a duplicate sim of the above no. from janpat office c.p.
and they issued me a duplicate sim of the above no. n the sim no. is[protected].
but it is not activated yet.
for this i made a call to custmer care n made a complain for this complain no. is 18900001.
but there is not any response...

In Tilak Nagar ,Subhash nagar ,Ashok Nagar area ,the Dolphin and Trump Customers are facing network problem sice 2 months
We are unable to use our Dolphin or Trump mobiles in this area
Most of the Times there is reply OUT OF COVERAGE AREA
If anytime call connects by luck then very soon it drops.
There is no limit of time for SMS to reach
What should we do?
Should we transfer our numbers to other service...