Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

HELLO SIR
I HAVE A LANDLINE CONNECTION WITH BROADBAND [protected] FROM JULY 2007.BUT FROM AUG 2010 TO FEB 2011, MY PHONE IS NOT IN WORKING PROPERLY AND DEAD MOST OF THE MONTHS NEAR ABOUT ONLY 30-45 DAYS WORKED UPTO FEB.I REGISTERED COMPLAINTS BY 198 AS WELL AS IN WRITTEN.MTNL AUTHORITY PERSONS TOLD ME TO SUBMIT MY TELEPHONE BILLS WITHOUT USING THE SERVICE IN DEAD PERIOD OF PHONE AND GAVE ASSURANCE OF ADJUSTMENT OF THE BILL IN FUTURE .I PAID (RS 1300) MY PHONE BILLS UPTO NOV 2010.PHONE WAS IN SERVICE FEB 2011 AGAIN AFTER AUGUST 2010.BUT AGAIN DEAD DUE TO NOT PAID MY PHONE BILLS.NOW AGAIN THEY ARE TELLING TO PAY THE BILLS WITHOUT ADJUSTING PREVIOUS BILLS.AND I HAVE DECIDED THAT I 'LL NOT PAY ANY MORE BILL.PLEASE TAKE PROPER ACTION.
ARUN KUMAR ROHELLA
[protected]

Dear Sir/Madam,

With reference to MTNL Advertisement in Mumbai Mirror Dated April 10,2011 it states that all subscribers o[censored]nlimited broadband would get a increase in speed to 2Mbps in the entire month of April. This advertisement was even published last week and also the week before in Mumbai Mirror.

However , even though I have a 599 Kbps Unlimited plan , I am not getting even 1/4th the speed on sundays. On enquiry with MTNL Cusomer care they sated "This advertisement is published but this service is not active yet". Therefor it is evident that a company like MTNL is giving fake advertisements in newspapers to boost their sales.

In general for a plan of 512Kbps plan I should get a download speed of 60 KBps or above but I get only 40-45KBps.The line engineers are not ready to listen to my complaints or queries and one of them even said " Complain in Consumer forum". This is certainly not the way to treat customers. So what if its a big company like MTNL their actions and services too should be scrutinised.

Thanks
Bhavin Parekh
Mobile: [protected]
[protected]@yahoo.com

I have a MTNL dolphin phone number [protected].I have always been very regular about my bill payments but this month unfortunately I was late in paying my bill.My phone was disconnected without sending me any information despite the fact that a security amount of 1000/- is with MTNL and bill amount was only 691/-.I paid my bill 3 days back but still it is non operational and whenever I tried to contact MTNL I am not getting any satisfactory answer.
look forward for a prompt action
regards
Vijay Trivedi

our phone is showing blank screen and not working for last 3 days.

MTNL is in deep slumber. Nobody dare wake it up. It will be offended.

Bloody hell, when will this never-developing organisation understand corporate culture for its own good. Useless companies such as these contribute to making this country a never-developing country.

Forget 3G, MTNL is not even geared up to provide proper 2G services. See the internet connection it provides over the USB stick. It is hopeless. Forget speed; it cannot even maintain continuity of connection. Same is the case with telephony. Hopeless network and call-drops. Try calling their customer care department. They don't care. You won't find them on their seats. The customer care number will either be continuously busy or you may never get the line.

Hey Ram! When will India become truly independent. We were better off with the British!!

Dear Sir,
I hereby wish to lodge a complaint against MTNL Mumbai for treating their customers in the most disgusting manner. I booked Triband ADSL connection on thier infamous 1500 helpline. They activated a wrong plan and when I called them to log my complaint, I was given a total run around. They asked me to write an application to correct the error they have committed and visit the exchange personally. Each time I called them I was rudely asked to talk to a different department as my complaint did not fall under their perview. Till date I am helplessly waiting for someone to call & resolve my issue. If that was not over, to my shock I noticed the speed that was promised of 2 Mbps proved to be false. It keeps oscillating between 350 kbps to 1.34 Mbps. Please assist and intervene.

This is ref with my tel no : 25898581 ADSL PLAN : 399 unlimited
320kbps
Complaint docket no : 2315/ 9997 /6189 /437
In-spite of above complaint my query is still not addressed..
Problem : Since last 1 week my internet download speed has drastically
reduced from 250kbps to 30 kbps..Even Youtube videos are not opening..
Your customer care service is pathetic & they are of no help ...Your
customer service agents dont even have the proper manners to speak with
the customer they are roud & load..Since last 1 week iam following up
but no response, even with local manpada exchange..
As a customer I feel cheated due to ur false claims as advertised about 320 kbps & getting peanuts like speed...

My Mobile no. [protected], I lost my mobile somewhere while travelling by the train. To avoid from misuse please block my number.

Hi Sir,

I have recharged my data card 4500, because MTNL customer care and Sanchar Haat Distributer told me if you recharge this amount then you can use unlimited browsing for next six month.But it gives only 200GB this is not unlimited.

Regards
Rakesh Kumar

Very slow download & surfing speed

To,
Mahanagar Telephone Nigam Ltd.
Mumbai

Dear sir,
My broadband connection is not working as it was earlier. I am not satisfied from my internet working. I used to get download speed of 200 to 230 kps as i should but now im getting only 30-35 kps. I tried complaining (on 1504) but nothing happen. Before taking the service is was promissed that i will be recieving the speed as mentioned above[protected]. But now (uncooperatively) getting answered by them you will get this much speed only.There is also a problem of frequent disconnection.

I would request that u, go through my Problem i m currently facing as soon as possible My Address is - House no: 230, danpada, 21st road, Khar (w), Mumbai 400052

Thanks & regards
Joyesh pal
mob no. [protected]
tel no. 26058253

I've been using MTNL Broadband connection since past 6 months. The plan is DSL_Unlimited_395
which shows a download speed of 320 kbps (http://mumbai.mtnl.net.in/triband/htm/tariff.htm#tariff)

The speed I usually used to get was 220 Kbps since October 2010 & only now since 1 week the download speed doesn't go above 40 kbps.

On calling up their helpdesk, they gave me different stories for about a week, which showed they had no technical knowledge of what they've been appointed for.

To my surprise the person MTNL sent to check my connectivity said that he has no knowdledge of the Internet or Computers rather.

Requesting for an advice on the same.

Regards,

Arnold Rodrigues.

I am having 2 trump pre paid mobiles and have been using trump online recharge facility.
For the last 3 months whenever I try to recharge in the night or morning it stops in Customer Care and I have not been able to. Case in point is my mobile no. [protected] for which I am looking for data charge and for [protected] for a top up

Why should this trend prevail? Will MTNL authorities wake up and do the needful? They appear to be in deep sleep to market realities.

Jagannathan

I SURYA PRAKASH KURDIYA I REQUEST TO PLEASE DISCONNECT MY INTERNET SERVICE UNDER PHONE NO.[protected] ADD:- F-3/223 SULTAN PURI NEW DELHI 110086 THIS BROADBAND & PHONE LINE SERVICE IS VERY VERY BAD & POOR & SLOW. PLEASE REMOVE THIS SERVICE IMMEDIATELY AS SOON AS POSSIBLE.

SURYA PRAKASH KURDIYA
HOUSE NO 223 BLOCK F-3/
SULTAN PURI
DELHI 110086
MOBILE [protected]
EMAIL:[protected]@gmail.com

hi i'm shaikh aatif,i'musing MTNL 395 triband plan,my telephone no:28561009
since past few days mtnl triband plan 395 which offers the speed of 320 kilo bytes per sec,normally the 395 plan had a speed of 250 kbps,but since past few days the bandwidth of my 395 plan get reduced two low bandwidth which is around to 40 kbps,
i registered the complain but there are not responding on that,so i want connection to get back to actual speed,

Sir/madam
My mobile number is [protected]. I applied for MNP on 26 Feb. at Delhi Gate sanchar haat.
on 3rd march i received SMS from MTNL notifying that no. will be ported in to TRUMP.
I waited for a week but still no. was not ported in. I contacted to the customer care many a times and every time they assured that no. will be ported within 48 hrs

but till date the no. has not been ported in to TRUMP and...

hello authorities
this is to bring to your kind notice that i have a connection of 256 kbps (telephone no:[protected] & i have lodged a request for about 4-5 times for a wifi modem from 3rd december 2010, but still i have not got it fulfilled. the customer care executives are making me call 1500,1502,1504 & its just a to & fro motion withoutr any output.
Please look into this matter, i even had visited the office & again they postponed my request saying that ya we'll send the person .
:(

Thanks & regards
Jatin Makhija
[protected]/[protected]

I had surrendered IPTV connection in February 2010 and till date the company has not returned my refundable deposit. Till last month,at least 6 times I received calls from Aksh-office and twice from MTNL (North),Wadala exchange but the money was not returned.
Last week I sent one letter to MD,MTNL, New Delhi under copy to GM, Wadala,MTNL and explained that this connection was taken only because MTNL advertised it and hence they must help me get my deposit. Since there is a delay of one year I have demanded interest @10% on my deposit.
Today I received three calls from[protected] {Aksh-IPTV,Mumbai} but they declined to give me interest.
If a consumer delays payment even by a day,these agencies demand and levy penalty.In my case I have waited for one full year and yet,they are reluctant to pay interest.
Am I wrong in claiming interest?

I am having a MTNL Broadband Connection No. 22932215; I am facing too many problems like slow Browsing, DNS not pinging, cannot use phone and Broadband simultaneously. I talked many time on their customer care but still the problem is same, even I send a mail to MTNL people and the subject was If you have any shame then kindly rectify the problem which I am facing from last 4-5 months.

I am very said to say that your officers or your employs are doing very pathetic job they are just making fool of the consumers and the Indian Government, If you have any shame then kindly rectify the problem which I am facing since I get installed your pathetic connection.

Sir/Madam

I have used MTNL 3G data card.
When I have taken it I have told that for 2 months 10 gb for each month is free.
After that it will be unlimited plan for you.
And they don't know the exact amount for unlimited plan.
I have taken this data card from Sanchar Haat Hauz Khas.
When I Saw the bill it showing 41024.00 for one month.
I have called 1053 customer care.
They are telling that software not working.
i have mailed all the details [protected]@bol.net.in dated[protected] and personally visited Edigha Sanchar Haat Karol Baag , New Delhi.
I have give an application to the SDE CRM and have a received copy of that dated[protected].
i have deposited a photo copy of MTNL pay-in-slip which clearly showing New post paid 3G data card having unlimited plan.
The original copy having MTNL stamp ,logo, and Signature in it.
They assured me that in the next bill plan will be unlimited and the amount will be 1800 INR the rest amount will be waive off and it will show in adjustment column .
But nothing is like that.
Please help me what to do.

Thanks and Regards
Purusottam Bhatta
Mobile no: [protected]
INVOICE NO:[protected]

sir / madam,
i have to complaint about the bad service of internet provided to us, now-a-days.
And also whenever we want to register complaint on customer care, we have to just hold and hold for a long period of time.
My Telephone no. is:- [protected]
If you want to talk to me on this matter call me on:- [protected]
I hope you understand my problem and solve it as soon as possible.
Thanks in anticipation,
Yours faithfully,
AAKANKSHA