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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

1.6
Last updated Mar 12, 2024
Complaints 2904
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Mahanagar Telephone Nigam [MTNL]
Customer Service Contacts

Mahanagar Telephone Nigam [MTNL] Phone Numbers

Phone
+91 98 6811 2345
145
81
+91 11 2431 0212
45
31
+91 11 2335 6666
41
39

View more phone numbers

Mobile
+91 11 2332 7225
42
33
Fax
+91 11 2335 7777

Mahanagar Telephone Nigam [MTNL] Website

Mahanagar Telephone Nigam [MTNL] Head Office Address

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India
110003

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 108

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R
rakeshraj0508
from New Delhi, Delhi
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Recharge Value

Address:East Delhi, Delhi

Hi Sir,

I have recharged my data card 4500, because MTNL customer care and Sanchar Haat Distributer told me if you recharge this amount then you can use unlimited browsing for next six month.But it gives only 200GB this is not unlimited.

Regards
Rakesh Kumar...
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J
joyesh
from Mumbai, Maharashtra
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slow downloading speed

Address:Thane, Maharashtra

Very slow download & surfing speed

To,
Mahanagar Telephone Nigam Ltd.
Mumbai

Dear sir,
My broadband connection is not working as it was earlier. I am not satisfied from my internet working. I used to get download speed of 200 to 230 kps as i should but now im getting only 30-35 kps. I tried complaining (on 1504) but nothing happen. Before taking the service is was promissed that i will...
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A
arnoldrodrigues
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Major Change In Internet Speed

Address:Mumbai City, Maharashtra

I've been using MTNL Broadband connection since past 6 months. The plan is DSL_Unlimited_395
which shows a download speed of 320 kbps (http://mumbai.mtnl.net.in/triband/htm/tariff.htm#tariff)

The speed I usually used to get was 220 Kbps since October 2010 & only now since 1 week the download speed doesn't go above 40 kbps.

On calling up their helpdesk, they gave me different stories for...
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J
Jagannathan S
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unable to trump mobile recharge online

Address:Mumbai City, Maharashtra

I am having 2 trump pre paid mobiles and have been using trump online recharge facility.
For the last 3 months whenever I try to recharge in the night or morning it stops in Customer Care and I have not been able to. Case in point is my mobile no. [protected] for which I am looking for data charge and for [protected] for a top up

Why should this trend prevail? Will MTNL authorities wake up and do the needful? They appear...
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S
spkurdiya
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

DISCONNECT INTERNET & PHONE SERVICE

Address:Delhi

I SURYA PRAKASH KURDIYA I REQUEST TO PLEASE DISCONNECT MY INTERNET SERVICE UNDER PHONE NO.[protected] ADD:- F-3/223 SULTAN PURI NEW DELHI 110086 THIS BROADBAND & PHONE LINE SERVICE IS VERY VERY BAD & POOR & SLOW. PLEASE REMOVE THIS SERVICE IMMEDIATELY AS SOON AS POSSIBLE.

SURYA PRAKASH KURDIYA
HOUSE NO 223 BLOCK F-3/
SULTAN PURI
DELHI 110086
MOBILE [protected]
EMAIL:[protected]@gmail.com...
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O
osamadude21
from Mumbai, Maharashtra
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speed problem

Address:Mumbai City, Maharashtra

hi i'm shaikh aatif,i'musing MTNL 395 triband plan,my telephone no:28561009
since past few days mtnl triband plan 395 which offers the speed of 320 kilo bytes per sec,normally the 395 plan had a speed of 250 kbps,but since past few days the bandwidth of my 395 plan get reduced two low bandwidth which is around to 40 kbps,
i registered the complain but there are not responding on that,so i want connection to get back...
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B
BHUSHAN PANDEY
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Request regarding Mobile Number Portability (MNP)

Address:West Delhi, Delhi

Sir/madam
My mobile number is [protected]. I applied for MNP on 26 Feb. at Delhi Gate sanchar haat.
on 3rd march i received SMS from MTNL notifying that no. will be ported in to TRUMP.
I waited for a week but still no. was not ported in. I contacted to the customer care many a times and every time they assured that no. will be ported within 48 hrs

but till date the no. has not been ported in to TRUMP and...
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J
jatinmakhija
from New Delhi, Delhi
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Wifi Modem Required

Address:South Delhi, Delhi

hello authorities
this is to bring to your kind notice that i have a connection of 256 kbps (telephone no:[protected] & i have lodged a request for about 4-5 times for a wifi modem from 3rd december 2010, but still i have not got it fulfilled. the customer care executives are making me call 1500,1502,1504 & its just a to & fro motion withoutr any output.
Please look into this matter, i even had visited the office...
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P
Pralhad777
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non-refund of refundable deposit

Address:Mumbai City, Maharashtra

I had surrendered IPTV connection in February 2010 and till date the company has not returned my refundable deposit. Till last month,at least 6 times I received calls from Aksh-office and twice from MTNL (North),Wadala exchange but the money was not returned.
Last week I sent one letter to MD,MTNL, New Delhi under copy to GM, Wadala,MTNL and explained that this connection was taken only because MTNL advertised it and hence they must...
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S
sganesh
from Delhi, Delhi
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Pathetic, Poor and Bad Service

Address:North East Delhi, Delhi

I am having a MTNL Broadband Connection No. 22932215; I am facing too many problems like slow Browsing, DNS not pinging, cannot use phone and Broadband simultaneously. I talked many time on their customer care but still the problem is same, even I send a mail to MTNL people and the subject was If you have any shame then kindly rectify the problem which I am facing from last 4-5 months.

I am very said to say that your officers...
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P
Purusottam007
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mtnl 3g data card billing issue

Address:South Delhi, Delhi

Sir/Madam

I have used MTNL 3G data card.
When I have taken it I have told that for 2 months 10 gb for each month is free.
After that it will be unlimited plan for you.
And they don't know the exact amount for unlimited plan.
I have taken this data card from Sanchar Haat Hauz Khas.
When I Saw the bill it showing 41024.00 for one month.
I have called 1053 customer care.
They...
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A
Aakanksha pandey
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

bad service of internet

Address:Delhi

sir / madam,
i have to complaint about the bad service of internet provided to us, now-a-days.
And also whenever we want to register complaint on customer care, we have to just hold and hold for a long period of time.
My Telephone no. is:- [protected]
If you want to talk to me on this matter call me on:- [protected]
I hope you understand my problem and solve it as soon as possible.
Thanks in anticipation,br...
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P
prashantbaladhanvi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deadline

Address:Mumbai Suburban, Maharashtra

More than a week back, my MTNL Line +[protected]Ghatkopar West, Himalaya Soc) got disconnected which was later discovered due to a cable fault, cable allegedly broken down by MMRDA...

This is the second time its happening since the last month and I cannot appreciate a disruption in service which lasts so long with no notice of when it'll get resolved

All calls to customer complaint... have yeiled no...
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L
lagarwal40
from Vikas Puri, Delhi
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Wrong Balance deduction

Address:West Delhi, Delhi

Respected Sir/Madam,
I am Lokesh Agrawal of residence GG-2, 56-A, Vikas puri, New Delhi-18
On 28th feb,2010, I went to bed at 08:00 P.M. When I woke up at 11:00 P.M. same night, it displayed a sms on my mobile phone that you have successfully subscribed to a service Khel Khel Mei..
I did not have any idea why Rs.30 from my balance was deducted.
I registered a complaint immediately at customer care with complaint...
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P
PK Nair
from Kalva - 400605., Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non-functioning of internet - Tel.No.25420295

Address:Thane, Maharashtra

My net connection of MTNL has not been working since 6th March, 2011. I have made serval call to MTNL officials but nobody tried to solve my problem. Finally I lodged Online Complaint Docket No.7254 dt.[protected].

From 6th March, 2011 onwards, I have been calling MTNL Officials but they continue to give some excuses. Left with no alternative, I had sent SMS to two Officials of MTNL (whom i have been speaking) on 11th March,...
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M
mdms011
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mobile portability related

Address:North East Delhi, Delhi

Name - Muzaffar Siddiqui
Mobile Number - [protected]
Alternate Mobile Number - [protected]

I applied for number portability from airtel to MTNL on 15th FEB. 2011 and my connection was cut by airtel on 23rd FEB. 2011 but MTNL didn't provide me connection even till today (11th march 2011) . I called their customer care almost everyday...
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D
dhanush123
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

High Bill

Address:West Delhi, Delhi

Hi,

I was billed by the company for the internet usage which I never made. I had raised the issue that my usage is showing on the internet site even when my computer and modem is switched off. There was some password issue on their side due to which the consumption of some other person was showing on my account which only got sorted on 7th of January 11 but for the month of December and January I received a bill of Rs. 3000....
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M
Manish Kumar tomer
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REACTIVATE

Address:West Delhi, Delhi

HI,GD EVENING SIR OR MADAM
MY NAME IS MANISH KUMAR , I HV A COMPLAINT REGARDING THE LANDLINE NUMBER[protected] I WNT TO REACTIVATE THIS NUM AGAIN ...MTNL AUTHORIZED PERSON DIDNT INTIMATE THT WE R DEACT UR NUM N WE DIDNT GET ANY BILL FRM LAST 8 MONTHS ...SO HOW I PAY THT BILLS ,,,SO DUE TO NON PAYMENT OF BILLS NUMBER HAS BEEN DAECTIVATE .....SO NOW I HAVE PAID ALL THE PENDING BILLS TODAY 9 MAR 2011 ...SO PLZ REACTIVATE THIS NUM AGAINbr...
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R
ranapreety
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

monthly rental for modem

Address:South West Delhi, Delhi

dear sir,
i applied for the tri-band service provided by MTNL(MAHANAGAR TELEPHONE NIGAM LIMITED).
its been more than a year that i hv stopped taking its services..
i paid the bills regularly..but the service was very poor in quality,,the internet service provided in this plan was the worst ever i used...i used to lodge complaints many times regarding the same..now i stopped continuing with these products..the modem given...
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G
gaganchopra
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mtnl landline issue

Address:South Delhi, Delhi

REMINDER - 1

NO LINE MAN HAS VISITED and it has been noticed that complaint no has been shifted from 178 to 134 without any closure.

Its been observed MTNL Service Team is not at all bothered to care for user complaints.
days are passing but no technician is found to visit and resolve the issue.


Please Share escalation Matrix of your Department.

Regards,
J.L.Choprabr...
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