Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

In Tilak Nagar ,Subhash nagar ,Ashok Nagar area ,the Dolphin and Trump Customers are facing network problem sice 2 months
We are unable to use our Dolphin or Trump mobiles in this area
Most of the Times there is reply OUT OF COVERAGE AREA
If anytime call connects by luck then very soon it drops.
There is no limit of time for SMS to reach
What should we do?
Should we transfer our numbers to other service providers?

I am very much frustrated on MTNL broad band connection, which leads me to write this letter. Every Day the connection fails and use to put a complaint by phone . You can see my fault booking history in 198 system. Even before attending the problem, the complaint use to delete from your history. For past one week the broad band connection is not working. My wife is working from home by using this connection. She had gone to MTNL ofiice in new panvel and met an officer there. Nobody is taking any initiative to attend and solve the problem till now Please do a favor or advise me how to tackle the such type of situation arises and solve it in an easiest manner.

My complaint numbers and respective dates.7681-01/04/2011; 2580-06/04/2011; 7350-13/04/2011; 8303-19/04/2011; 8711-26/04/2011

My Phone number[protected]Navi Mumbai)

Every 15 days my Phone is dead, out of order,
Even after complain no response we get from the MTNL,
Due which I have to face loss in my profession.

my Docket No. 8266 Tel No 26742976 Versova MTNL Telephone Exchange.

my Practice is in Taxation.


Thanking You


Moosa Suleman Sheliya

Dear Sir,

I have mtnl number 27606732 in Airoli,Navi mumbai.More than two months now my telephone is not working properly.Some other telephone number is connected with my phone hence i am not able to hear any voice from the caller neither i can call any one from my instrument.I have made several complaints to mtnl office at rabale but so far no action has been taken from mtnl side.Kindly help me in this matter.

Regards
Bijay mishra
[protected]

MTNL has not resolved my telephone complaint which was lodged on 19 April 2011. I am paying for services which are not provided to me. My Telephone number[protected].

mam/sir
i am writting this because of being victim of mtnl fake billing. last month (march 2011) i had applied for unlimited plan of 599 of mtnl plan which cost Rs599 but they give us bill of Rs1871.
My consumer no. is [protected] and My bill no. is [protected].
So please pay attention on this conplain and take strict decison as soon as possible.

Hi,

My name is Saud Ansari and i am using MTNL BroadBand internet services i was on DSL_unlimited_599 plan and i change my plan to DSL_unlimited_999 which is suppose to give speed of 1 Mbps but i am only getting 300 Kbps. I lodge the complaint no 6590 but there has been no response from them. My telephone number is 28122104. Please help me prevoius same thing happen and i suffered for a month for slow speed issue.

Regards
Saud Ansari
[protected]

Respected Sir/Ma'am
I am hearby compiled to complaint about my MTNL landline (No[protected] there is no dial tone in my phone. Sir my phone is not working from 18/03/2011, I already complaint about this and few days back a maintenance man came and he told that the connecting port is not working properly but he asked me to pay for this. I can not pay him anything at that time my phone is working but after 2 hours it again stops working.Please help me regarding this and reply me positively.

Name- Dhruv Kumar Singh
Landline No.[protected]
Mobile No. [protected]
Address- S-139, First Floor,
School Block, Shakarpur, New Delhi.

my tellephone no is 28683494. my broadband is not working since last 10 days. every day i am being complaining, but there is no response. the GM office tellephone no 28682000 no one is answering. i am really very much upset from MTNL, as its a govt sector. i am not getting any way out. please help me out

viren dedhia

[protected]

I am facing frequent Internet disconnections since last three months....every time i lodge a complaint on MTNL help line number 198 the complaint is attended only after 2 days and the internet connection is UP. It works for one day completely and than back to square one....it starts giving problem again...We have been paying the bills on time but the service provided is the most pathetic one. DISGUSTING MTNL TRIBAND SERVICE.

Regards,

Dhiraj Poojary

+[protected]
MTNL :[protected]

sir i have mtnl[protected] unlimited broadband plan from the day of connection i used to download speed 200kb/ps but from last one week i an having decrease in speed from 80kb/ps to 10kb/ps. i have lodged many complaints with them but they are not solving my complaint (no. 6937/863) and giving me assurances that we are doing and solving the problem and today there executive came and said the problem is from mtnl side and the higher (mr. bharadwaj) authority is suggesting me to change the plan instead of solving my problem.
sir please help me what should i do in this matter
thank you

Hello,

We have internet connection of MTNL Broadband with wifi. In this broadband connection we have no wifi connectivity with in 10 mtr and MTNL said this connection has 40 mtr range of connectivity. You are requested to please rectify this problem.

Bhaskaracharya College of Applied Sciences
Sec-2, Phase - I, Dwarka,
New Delhi - 110075

Dear sir
I am the customer of mtnl mumbai. My details are
Telephone no:[protected] and CA NO: [protected]
My internet is very very slow since last 25 days it's fluctuating from 300 to 10 kbps I can not work properly I have 395 unlimited plan with 320kbps speed. I tried all options writing to executive director, chief gm, gm and all senior officers from mtnl but nothing has worked they are just giving promises and excuses. Whenever I complaint through 198 (toll free number) it gives a complaint number but without solving my problem they are closing my complaint.
Yesterday I threatened them I'll write to consumer court but no response from them. They feel they are from government division and nobody can touch them.

After failing to get positive response from mtnl I am trying this option .
I hope you will do something I feel I am helpless
Please give me a response at [protected]@gmail.com

Thanks

Hi,

I have applied for MNP from Vodafone to MTNL, as per the TRAI there will be only 2-3 hours of no service period which will be during midnight only. But since midnight (12 april 2011 2:00 AM) my number [protected] is deactivated. As Vodafone has approved the porting but MTNL is lacking somewhere. When called up MTNL call center they said it will be active by evening and still it is not active (12th April 2011 11:30 PM).

HELLO SIR
I HAVE A LANDLINE CONNECTION WITH BROADBAND [protected] FROM JULY 2007.BUT FROM AUG 2010 TO FEB 2011, MY PHONE IS NOT IN WORKING PROPERLY AND DEAD MOST OF THE MONTHS NEAR ABOUT ONLY 30-45 DAYS WORKED UPTO FEB.I REGISTERED COMPLAINTS BY 198 AS WELL AS IN WRITTEN.MTNL AUTHORITY PERSONS TOLD ME TO SUBMIT MY TELEPHONE BILLS WITHOUT USING THE SERVICE IN DEAD PERIOD OF PHONE AND GAVE ASSURANCE OF ADJUSTMENT OF THE BILL IN FUTURE .I PAID (RS 1300) MY PHONE BILLS UPTO NOV 2010.PHONE WAS IN SERVICE FEB 2011 AGAIN AFTER AUGUST 2010.BUT AGAIN DEAD DUE TO NOT PAID MY PHONE BILLS.NOW AGAIN THEY ARE TELLING TO PAY THE BILLS WITHOUT ADJUSTING PREVIOUS BILLS.AND I HAVE DECIDED THAT I 'LL NOT PAY ANY MORE BILL.PLEASE TAKE PROPER ACTION.
ARUN KUMAR ROHELLA
[protected]

Dear Sir/Madam,

With reference to MTNL Advertisement in Mumbai Mirror Dated April 10,2011 it states that all subscribers o[censored]nlimited broadband would get a increase in speed to 2Mbps in the entire month of April. This advertisement was even published last week and also the week before in Mumbai Mirror.

However , even though I have a 599 Kbps Unlimited plan , I am not getting even 1/4th the speed on sundays. On enquiry with MTNL Cusomer care they sated "This advertisement is published but this service is not active yet". Therefor it is evident that a company like MTNL is giving fake advertisements in newspapers to boost their sales.

In general for a plan of 512Kbps plan I should get a download speed of 60 KBps or above but I get only 40-45KBps.The line engineers are not ready to listen to my complaints or queries and one of them even said " Complain in Consumer forum". This is certainly not the way to treat customers. So what if its a big company like MTNL their actions and services too should be scrutinised.

Thanks
Bhavin Parekh
Mobile: [protected]
[protected]@yahoo.com

I have a MTNL dolphin phone number [protected].I have always been very regular about my bill payments but this month unfortunately I was late in paying my bill.My phone was disconnected without sending me any information despite the fact that a security amount of 1000/- is with MTNL and bill amount was only 691/-.I paid my bill 3 days back but still it is non operational and whenever I tried to contact MTNL I am not getting any satisfactory answer.
look forward for a prompt action
regards
Vijay Trivedi

our phone is showing blank screen and not working for last 3 days.

MTNL is in deep slumber. Nobody dare wake it up. It will be offended.

Bloody hell, when will this never-developing organisation understand corporate culture for its own good. Useless companies such as these contribute to making this country a never-developing country.

Forget 3G, MTNL is not even geared up to provide proper 2G services. See the internet connection it provides over the USB stick. It is hopeless. Forget speed; it cannot even maintain continuity of connection. Same is the case with telephony. Hopeless network and call-drops. Try calling their customer care department. They don't care. You won't find them on their seats. The customer care number will either be continuously busy or you may never get the line.

Hey Ram! When will India become truly independent. We were better off with the British!!

Dear Sir,
I hereby wish to lodge a complaint against MTNL Mumbai for treating their customers in the most disgusting manner. I booked Triband ADSL connection on thier infamous 1500 helpline. They activated a wrong plan and when I called them to log my complaint, I was given a total run around. They asked me to write an application to correct the error they have committed and visit the exchange personally. Each time I called them I was rudely asked to talk to a different department as my complaint did not fall under their perview. Till date I am helplessly waiting for someone to call & resolve my issue. If that was not over, to my shock I noticed the speed that was promised of 2 Mbps proved to be false. It keeps oscillating between 350 kbps to 1.34 Mbps. Please assist and intervene.