Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

frequent complains made but of no use. there is no stability of net connection of mtnl. bills paid right on time but no body bothers to come and check if any fault in modem instrument or line.clling at 1504 is absolutely useless as they only register complain and give no. whether bills paid or to be paid give any relief in broadband charges when there is no surity of stable connection.

I've been using mtnl landline form 2001 and broadband from around 2006. Yesterday got my bill and saw that i've been for STD calls worth 467 Rupees and That To From my no 26**5285. So i sent a mail ragarding the same an got a call regarding the same issue and told u've to pay the bill. I even asked him that how the hell can i make STD calls From the local landline when i'ven't opted for any STD facility then he told me that he had called the switch room and confirmed that STD is on from there and then after this i tried dialing few mobile numbers of my relatives at out of delhi and am,zingly found that i can't connect to them and just heard beep beep, i tried many times but couldn't connect for those numbers and when a tried from my cell phone and i was able to connect to them but not through my local phone.
Then called the switch room of mtnl talked to lady and she even said that std is activated and i said that if it's activated then why i'm not able to call any std numbers now and then according to that i disabled that service so that i'm not wronly charged for many more calls.
Now The Problem is that i've been charged for those calls that i haven't made and the call list that came with the bill show the numbers to where i've called and that the numbers called ar unknown to me.
I asked to check my billing pattern and the numbers of call i've made from it, but they just simply refused, so it' not about a small amount but the main thing being that i've been charged for those call that i've not made.
Please look into the matter and help asap.
Regards

Arpit

Hi i had written mail to braodband manager and i had been getting reply from him but the AM and Gm of shakti nagar exchange are not interested is dealing with my case, i had already given verbal request several time to my SDO at burari office but nothing was done , my connection was put on DMP status as it was their fault and now they are asking me to pay for the months when i had not used a sigle bit of services . below i am attaching a copy of my email which contains the complete issue .



***************

R E M I N D E R

Sir,

Kindly help.



Regards,

(R.A.Gupta)

GM(BB

CC: s.z.[protected]@accenture.com [mailto:s.z.[protected]@accenture.com]




[protected][protected][protected][protected]

From: s.z.[protected]@accenture.com [mailto:s.z.[protected]@accenture.com]
Sent: 10 January 2011 16:09
To: s.z.[protected]@accenture.com; [protected]@bol.net.in
Subject: RE: CA number : [protected] tel :27613759
Importance: High



Hi



Today I got a call from shakti nagar exchange and the person who is entertaining my case he is not having complete knowledge about my case and request, though on other hand to come to a conclusion to restore my services after I agreed for paying my bills till the time I have used it, he guided that I should lodge a case in consumer court and he cannot help me any more. He also tried to get personal on calls so finally I would like to know your point of view? Waiting for your reply .







Regards



Sunil Kumar

[protected]




[protected][protected][protected][protected]

From: Kumar, S. Z.
Sent: Thursday, January 06, 2011 6:33 PM
To: '[protected]@bol.net.in'
Subject: FW: CA number : [protected] tel :27613759
Importance: High



Hi



Can I get any help on this?



Regards,

Sunil Kumar

[protected]










[protected][protected][protected][protected]

From: Kumar, S. Z.
Sent: Tuesday, January 04, 2011 2:32 PM
To: '[protected]@bol.net.in'
Subject: FW: CA number : [protected] tel :27613759
Importance: High



Hi



This is in regard with the below written request, I tried your landline number and had a word with your PA and he told me that you are not available so he will escalate my issue to Anup Kumar (AM) and they will contact me on my cell. Today I tried Anup Kumar’s number ([protected], [protected]) and did not get any response. So could you please let me know what to do? Should I escalate the same to consumer court with all valid proof?





Regards

Sunil Kumar

[protected]

Mtnl: [protected]


[protected][protected][protected][protected]

From: GMBB [mailto:[protected]@bol.net.in]
Sent: Tuesday, November 30, 2010 6:15 PM
To: Kuma, Sunil E.
Cc: [protected]@bol.net.in
Subject: RE: CA number : [protected] tel :27613759



Dear Sir,

Your complaint is being forwarded to General Manager(RHN) for taking necessary action and to resolve your grievance. Kindly keep touch with General Manager office for quick action.

Thanks and regards,



(R.A.Gupta)

GM(BB

CC : GM(North) for n/a pl.






[protected][protected][protected][protected]

From: sunil.e.[protected]@accenture.com [mailto:sunil.e.[protected]@accenture.com]
Sent: 29 November 2010 13:23
To: [protected]@bol.net.in; [protected]@nic.in; [protected]@nic.in; [protected]@sansad.nic.in; feedback.[protected]@bol.net.in; helpdesk.[protected]@bol.net.in
Cc: [protected]@live.com
Subject: CA number : [protected] tel :27613759



Hi





Well I am unable to understand where to start from? I am a consumer from Delhi and my CA number and phone number are: (CA number: [protected] tel:[protected]. I took this connection believing that the MTNL is a big brand and a good company. But my thoughts went in vein when I got the problem related with my plan change from 2nd or 3rd month of my connection. I was made to run Shakti nagar telephone exchange and mukherjee nagar sanchar haat several time for communication gap in the department. I did all documentation for my plan change as required and also submitted the hard copy at Shakti nagar exchange but again all went in vein and same problem was repeated. So this time I called customer care and Shakti nagar officers number but instead of helping me they again demanded me to come to their office and submit the hardcopy of plan change request again, which I simply denied. Since then this connection was left on god’s will. There was no body to help me after my several reminders and I really do not know exactly till when this connection lasted? if I recall from past then it was 17th of feb-2009 when I had a word on phone again with customer care and they assured me it will get rectified. But nothing happened. My connection was stopped as I did not do the bill payment and reason is the wrong billing which I have already explained. So since then no body took care of this number and no body called me ever. The wire from telephone pole to my house was also broken and it was stolen by unknown people. Well may I know what kind of service is this where this much big department do not take any initiative to contact the consumer in any way? I am unable to understand if I am living in a democratic country or still the Hitler is the ruler of India.





Finally I want to close this connection and making sure that I will pay according to the plan change request done by me and I should not be anyhow made or asked to make payment for time being the connection was on DMP mode. My last usage as per my computer Mac address has to be the march 2009 and it was near around 15 of that month when the connection was stopped completely. So as I have included the name in this email for the top most responsible people of this department, hope to hear a fair judgment and a fast action on this issue.









Regards



Sunil Kumar

Ph: [protected]

CA NUMBER: [protected]

TEL: [protected]

hi ,this is nikhil varshney(Mobile no-[protected]) .I m using dolphin service in GTB ENCLAVE DELHI -93 FROM last 4year .I have been registered many complaint to customer care even I personally called seniour office i.e.DGM,GM,AM .already RF survey team has visited my house but there is no progress report. I m very surfering this serious condition .so please installing new tower or raise your network signal toward GTB ENCLAVE

i purchased a MTNL DSL_Unlimited_395 6 months ago i use to get a speed of 270kbps download speed which was a little less than 320 kbps but now i am getting a download speed of 40kbps so i launched a complaint with MTNL and now they are telling me that the download speed is 40 KBPS MAX which is far below from 320 kbps and not at all acceptable.

Even in the news papers its been advertised as 320 kbps download speed PLEASE Help me ASAP.

My complaint is regarding harassment and possible criminal intent of an unknown person. I am receiving calls on my landline from this cellphone number [protected]. I receive calls from this number every day wherein a seemingly inebriated person makes incoherent statements which sometimes sound threatening or suspicious. I am submitting this complaint as a matter of record and for reference in case there is any kind of escalation in this matter in future. I intend to lodge a police complaint so as to take action against this unknown offender.

brodband connection speed is 320 kbps provided by MTNL. But my brodband combo plan 495, speed is not more than 200 kbps last 5 months. We had complained many times but mtnl staff is not responding.

I pay my MTNL Phone bill regularly and before time. Last month the due date for payment was 31/12/2010 and as usual I paid on 25th or so by Axis Bank cheque. Suddenly on 3ed Jan, 2011, I got a call that your cheque has bounced. No was was given. I checked with my Banker and was was paid to MTNL. However without further information MTNL disconnected my phone on 4th Jan.

I really got disappointed with the behaviour. I am unaware till date which bill is still unpaid. I feel like permanently disconeecting the services from MTNL. To resolve the issue I will have to visit to MTNL office and explain them, it will lead to cut in my one's Leave/Salary from my office.

Along with phone line the Internet connection also got disconnected, what to do ?

Respected sir,
my number is 28484139,i wrote this letter to inform u that your broadband services are very poor because i have 599 unlimited plan and i supposed to get download speed 512kbps but get only 30 kbps i have complained customer care 100 times but no one listens is this their service supposed to respond????? so please respond to my complain
i hope you will solve my problem

addresss- Dahisar-(east),zainab baug,bharucha road,near p.p.h. school mumbai-400068
Reply

Forward

his complaint is regarding regular problem of MTNL Broadband .

I am trying tried to talk from last 1 year to the area manager mayur vihar Ph III MR S P SINGH but i think he is the busiest man of the world who dont have time to talk to their customers .

None of the managers General manager talk to the customers neither they reply to the mails then I do not understand why MTNL has published their phone numbers and email ids on internet .

If I Call 1504 they say talk to area manager no one bothers to pick up the phone in exchange of Mayur Vihar PH III

MTNL is the worst BB service of india plz dont go for that and specially if you are in mayur vihar PH III and your area manager is S P Singh

Regards
Ratandeep singh
ph no 22610129
mobile [protected]

MTNL BROADBAND SERVER PROBLEM

My phone number is 23264740, address 3072/35, 1st floor, Gola Market, Darya Ganj, New Delhi 110002. And I am using Broadband unlimited plan but the speed is very low. Most of the times Server it doesn't works. Also, my LAN connection is not proper working I have logged so many complaints but nobody even contact me to fix it.

I am really upset with the services I am getting, please help me. Thanks.


G.S. WORKS
3072/35, 1st floor,
Gola Market, Darya Ganj,
New Delhi 110002.

Sub: Unstable internet connection
Ref: Phone No. 25358236
Dear Sir,
My internet connection is quite often unstable. I have launched complaints many times. Sorry to say that so far there is not positive response from MTNL department. Whenever I complaints I get frequent calls from MTNL asking whether my internet is functioning or not. I have put the complaint since it is not working properly then why is the same question asked without rectifying the problem. I think this instability is due to the heavy disturbance in the line.
Through this plat form I kindly request to the MTNL authorities to rectify the problem at the earliest.
Thomas Isac

MTNL BILL NOT RECEIVED
Non-receipt of bills.

Tel. No. [protected]

I am not receiving MTNL bills on time as a result every time I will have to collect the duplicate bill copy from the MTNL centers/or pay the penalty for late payment. My address
( B-424,gali no.8,Rajeev Nagar Mandoli Sewadhaam delhi 110093)


I would request you to kindly post the bill...

low internet speed
MY TELEPHONE NO. IS:- [protected]

I HAVE GOT CONNECTION FROM MTNL AND I AM USING IT FROM LAST 2 YEAR. FROM LAST SIX MONTH I FOUND MY SPEED TO BE BELOW 256 KBPS AND IN MY PLAN THE SPEED LIMIT IS 512 KBPS. MANY TIME COMPLAINT ON 1504 BUT NO RESOLVE MY COMPLAINT HEREBY I REQUEST YOU TO LOOK AFTER IT AND TAKE POSSIBLE ACTION AS SOON AS POSSIBLE. I AM GIVING MY PH. NO. AND CONSUMER NO. ...

MTNL activated Bridal - Express Alert Service activated without consent for number [protected] on 24.12.2010 at 6.06 pm

complaint made on 25.12.2010 around same time.

no action taken till 29.12.2010.

alerts being received still are alomost not readable. Same received by Cell broadcast and message disappears after cancelation on the mobile handset.

mtnl complaint number 17000118. Nodal Officer of MTNL ( number[protected] of MR. S K Zutsee ) tried several times but no one picks up the number.

My Garuda prepaid No. 20382868 set Pantech provided by MTNL was not working as such MTNL offered my SIM instead of changing the st. Sim has been taken on[protected] but the following problems are being faced:
1. Previous balance has not been carried forward.
2. After recharging with Rs. 100 and 222 voucher the connection has started but calls to MTNL network are being charged, although in my original PLAN these were free.
Kindly get the needful done for adding my previous balance and also original PLAN of free calls to MTNL network. Thanks.

Dear sir,

On yesterday we have made complaint of new connection of Broadband service of MTNL delhi complaint Number[protected]. Till today we have not get any solution of that.

This is one company phone number :[protected]Broad band number). We have applied for 02 connection but we got only one from line man. They sai they will come on next day to give another phone. We had applied for connection on 06/12/2010, which we received after more than two weeks.

We are not be able to work properly so please advice us what should we do now.Please take action on that on urgent.

Thanks & best regards,

Chetan Tripathi
(Director)
TRIP INDIA
Off. No 02, Sultanpur Main market, MG road, new delhi - 3-
Phone:[protected]

Dear Sir,

Would like to intimate you that My MTNL land line number is[protected] , which is not working since 12/12/10 , regarding this i have already logged online/ telephonic complain but yet now i didn't get any response from MTNL.

My Complain Doket number is 308
and pending at - Test Desk

as you will aware of government enterprises services/ way of working, so pls do the needful regarding this ASAP.

Thanks & Regards
Sanjay kumar Soni
[protected]
[protected]

I am having Garuda Vidyarthi Plan Pre paid connection for the last 2-3 years. Now the handset provided by the MTNL is not working and instead of changing the set the MTNL has issued me a SIM against my no. i.e 20382868 and the balance in my account has not been transferred to the SIM and also the calls to MTNL network which were earlier free, are being charged @ 50 paisa. Every effort has been made by making calls to 1502, 27557342 but nothing happened. Toll free No. 22221502 is not responding. Kindly get the needful done to restore my original plan and account balance also be transferred in my account. Thanks.
S.K.Walecha
Contact No. [protected]

Sir, i am getting text message & service message from number 58888 (Bollywood divas Actress pack), i have sent so many messages & given complaint to BSNL customer care to unsubscribe but still it has been renewed 6 times, 02/10/2009it will be renewed .the UNSUB adress is http://203.199.70.160/site/t.jsp?i=739 but it is showig blank page, not showing any link to UNSUB .so please UNSUB from this service, my number is [protected] please UNSUB this service.
Umesh Pawar
mob.[protected]
email...[protected]@yahoo.com