Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

More than a week back, my MTNL Line +[protected]Ghatkopar West, Himalaya Soc) got disconnected which was later discovered due to a cable fault, cable allegedly broken down by MMRDA...

This is the second time its happening since the last month and I cannot appreciate a disruption in service which lasts so long with no notice of when it'll get resolved

All calls to customer complaint... have yeiled no specific response

hence the online complaint.. complaint number at MTNL in 4929

Respected Sir/Madam,
I am Lokesh Agrawal of residence GG-2, 56-A, Vikas puri, New Delhi-18
On 28th feb,2010, I went to bed at 08:00 P.M. When I woke up at 11:00 P.M. same night, it displayed a sms on my mobile phone that you have successfully subscribed to a service Khel Khel Mei..
I did not have any idea why Rs.30 from my balance was deducted.
I registered a complaint immediately at customer care with complaint number 10300032. Nothing happened.

Again on 3rd march,2010 I registered another complaint with complaint number 10300011. They promised to resolve it in 2-3 days.
Now around 2 weeks have passed without any action...
I want strict action to be taken against it..
My email id is [protected]@gmail.com


Looking forward for a fast and strict response.

My net connection of MTNL has not been working since 6th March, 2011. I have made serval call to MTNL officials but nobody tried to solve my problem. Finally I lodged Online Complaint Docket No.7254 dt.[protected].

From 6th March, 2011 onwards, I have been calling MTNL Officials but they continue to give some excuses. Left with no alternative, I had sent SMS to two Officials of MTNL (whom i have been speaking) on 11th March, 2011 stating my Internet problem have still not been resolved.

If this is the attitude shown by MTNL towards its Consumer, then its high time the Customer's is left to choose their own Pvt. Operators, who give value for their money. In fact, I strongly suggest there should be MNP in these field also, so that the Consumers can choose the correct Internet Service Provider as is in the Case of Mobile Phones.

Further, I wish to state that my Children are fully depended on Net as they to require to get lot of information with regard to their various Education courses and their exam schedules, etc. etc.

My only request is that MTNL, Mumbai should immediately look into my genuine problem and try to resolve the same at the earliest.

PK Nair
87/104, Gharonda CHS Ltd.,
Manisha Nagar, Kalva,
Thane - 400 605.
Tel:[protected]
MBL: [protected]

Name - Muzaffar Siddiqui
Mobile Number - [protected]
Alternate Mobile Number - [protected]

I applied for number portability from airtel to MTNL on 15th FEB. 2011 and my connection was cut by airtel on 23rd FEB. 2011 but MTNL didn't provide me connection even till today (11th march 2011) . I called their customer care almost everyday but what they give were all fake promises. They went on saying "JUST WAIT FOR 24 MORE HOURS , your number is under processing and so on " . Now they say that even they don't know for how much time I would have to wait now . Please provide some assistance. The officer of MTNL who is dealing me currently is ABHISHEK VERMA (VOICE GROUP COORDINATOR ).

Hi,

I was billed by the company for the internet usage which I never made. I had raised the issue that my usage is showing on the internet site even when my computer and modem is switched off. There was some password issue on their side due to which the consumption of some other person was showing on my account which only got sorted on 7th of January 11 but for the month of December and January I received a bill of Rs. 3000.

My phone no. is [protected], [protected].

I called the help desk even before the bill was generated but no body looked into it.

HI,GD EVENING SIR OR MADAM
MY NAME IS MANISH KUMAR , I HV A COMPLAINT REGARDING THE LANDLINE NUMBER[protected] I WNT TO REACTIVATE THIS NUM AGAIN ...MTNL AUTHORIZED PERSON DIDNT INTIMATE THT WE R DEACT UR NUM N WE DIDNT GET ANY BILL FRM LAST 8 MONTHS ...SO HOW I PAY THT BILLS ,,,SO DUE TO NON PAYMENT OF BILLS NUMBER HAS BEEN DAECTIVATE .....SO NOW I HAVE PAID ALL THE PENDING BILLS TODAY 9 MAR 2011 ...SO PLZ REACTIVATE THIS NUM AGAIN


THANKING YOU
NAME :MANISH KUMAR
CONTACT NO :[protected]
COMPLAINT NO :[protected] LANDLINE

ADD. H-49 RAJA PURI STREET NO 25 BACK SIDE UTTAM NAGAR NEW DELHI 110059

dear sir,
i applied for the tri-band service provided by MTNL(MAHANAGAR TELEPHONE NIGAM LIMITED).
its been more than a year that i hv stopped taking its services..
i paid the bills regularly..but the service was very poor in quality,,the internet service provided in this plan was the worst ever i used...i used to lodge complaints many times regarding the same..now i stopped continuing with these products..the modem given to us by the company was on monthly rental paid..i have paid the rent for the same..n now the rent paid is higher than the actual cost of the modem..but the official are demanding to give back the modem as i m not taking their services now...now please tell me..is their demand genuine for taking back the modem...if yes than why..please tell>..
thank you
regards
preety

REMINDER - 1

NO LINE MAN HAS VISITED and it has been noticed that complaint no has been shifted from 178 to 134 without any closure.

Its been observed MTNL Service Team is not at all bothered to care for user complaints.
days are passing but no technician is found to visit and resolve the issue.


Please Share escalation Matrix of your Department.

Regards,
J.L.Chopra
[protected]








On Sat, Mar 5, 2011 at 11:19 AM, <[protected]@bol.net.in> wrote:

Sir your complaint no is 134 dt 5/3/2011 and ypur complaint forwarded to area incharge


----- Original Message -----
From: [protected]@gmail.com

Date: Friday, March 4, 2011 4:16 pm
Subject: Re: Telephone 26233275 not working since 17 July 2010
To: [protected]@bol.net.in

Cc: [protected]@hotmail.com

> please let me know by when will the problem resolve.
>
>
> Regards,
> J.L.Chopra
>
> On Sun, Feb 27, 2011 at 3:10 PM, <[protected]@bol.net.in> wrote:
>
> > Sir your complaint no is 178
> >
> >
> > ----- Original Message -----
> > From: [protected]@gmail.com
> > Date: Saturday, February 26, 2011 9:48 pm
> > Subject: Re: Telephone 26233275 not working since 17 July 2010
> > To: [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in
> >
> > > PLEASE NOTE THAT I AM UNABLE TO LOG A COMPLAINT WITH MTNL as
> > > whenever i try
> > > to log a complaint call, the call automatically gets disconnected
> > > afterentering faulty telephone number.
> > >
> > >
> > >
> > > On Fri, Sep 10, 2010 at 10:36 AM, <[protected]@gmail.com> wrote:
> > >
> > > > Dear MTNL,
> > > >
> > > > My MTNL landline connection is not working since 17th July 2010,
> > > neither i
> > > > am able to use my internet.
> > > > Still i have been charged full bill amount for the month of July
> > > 2010, till
> > > > today the connection is not operational.
> > > > The complaint computer system is also not able to help me
> log a
> > > complaint> telephonically.
> > > >
> > > > please do the needful on an urgent basis..
> > > >
> > > > Tel No. 26233275
> > > > CA No. [protected]
> > > >
> > > > Regards,
> > > > J.L.Chopra ( Sr Citizen)
> > > > D-59, East of Kailash,
> > > > New Delhi 110065
> > > > [protected]
> > > >
> > >
> >

SIR/MED.,

I HAVE FORGET MY LAND LINE PASS WORD,SO PLS GAVE NEW PASS WORD,
THAT NEW PASS WORD PLS SEND THIS MAIL ID-([protected]@yahoo.in)

To
MTNL


Not working ever since I bought it


Sir,

On FAB .2011, I paid Rs.1995/- cash at the Sanchar Haat, NHRU PLACE , New Delhi and bought the MTNL 3G Jadoo Data Stick together with 3G Card (IMEI Number [protected] and Mobile Number [protected] ). Under the scheme, I was allowed unlimited download for the first 2-months from the date of its' purchase.

Since the date of purchase and until today, I tried to use this Card and the Stick to operate internet. But I regret to say, that except at one occasion (within the 1st eek of its' purchase), this stick and the card never worked. With great difficulty, I am able to connect to the net but the download never starts.

I tried to seek MTNL help through emails, phone calls to 1503 and 1504, and the technical assistance number [protected]. Each time, my call was disconnected with rapid comments that "who suggested you to buy this product of MTNL, because MTNL is still in the age of developing support for this product".

As the money against purchase of this product is not refundable, will you please help me in resolving this problem of connectivity.

The stick is Teracom make.

SONU KASANA ,
New Delhi 110020.
Mobile: [protected]
Dt. 05.03.2011

Dear Sir,

I am user of mtnl broad band, my telephone no is[protected], I have problem with broad band since month of July 2010, Some time working some time not. After October 2010, phone was completely not working, I was complaint about it in mtnl office and call centre (198 and 1504) but problem is not solved till now, Please check attached screen shot of complaint on mtnl site.

After complaint I didn’t get any solution from mtnl but continually I was getting bills of approx Rs 800 per month till Feb 2011.
Wait of long 3 months, I stopped to pay bills now status is DNP (do not paid).

When I visit to mtnl office, they told me that I have to pay pending bills first but why should I pay bills if phone and broadband was not working during that period. One more thing mtnl staff informed me that somebody (mtnl staff) changed my complaint status as active. (Who did this without user confirmation)?

I am very frustrated with very very poor service of mtnl. MTNL cheating me. Now i am thinking to disconnect my phone and broadband connection (If i will not get helped from your side).
Please help me to wave off these bills.

Details are as follows:

CA No. : [protected]
TELEPHONE NO. :[protected]
CATEGORY: NON-OYT GENERAL(TF)
NAME: SINGH KUNWAR RANANJAY PRATAP
ADDRESS: 64 NR PREET VIHAR PARWANA ROAD BALDEV PARK, DELHI 110051
CLASS : INDIVIDUAL

I am trying to reach the Dolphin Customer Care number 1503/[protected] since the past 3 months but no one is answering the call. Everytime I dial the number, no one picks up the phone / an automated voice tells me that all executives are busy and will handle the call shortly but that time never comes/ the call gets disconnected automatically. Also I have not been receiving the bill for the current month on my cell number. Earlier I used to receive a message from Dolphin but suddenly the service has stopped.
Can someone help me?
A disgrunted and frustrated customer. :(:(

This is to bring to the kind notice of concerned authorities that I called customer care for some complaint but I was treated by an highly uneducated person who was completely "UNETHICAL" while talking, and when I asked him about the process of lodging complaint against such a behavior, he said "Tu kya koi Governor hai jo meri complaint karega" and used abusive words and then disconnented the call. I think this is the height of tolerance and now I m planning to go Consumer Court and sue the customer care of MTNL as a whole. Somebody interested in helping me can help me!
My contact ID: [protected]@yahoo.com

SIR,

I have purchased the MTNL 3G Data Card on 12 Feb 2011 and instead of providing the promised speed of 3.6 MBPS it provides the speed of 4 KBPS only. it is minimal speed and useless. Although it is a government agency it is a big cheat. I want my complaints to be addressed as early as possible and payback my money.

Ravinder Singh Dabas

BOUGHT DATA CARD 3G FROM MTNL. AROUND 15 DAYS BACK, FROM THE DAY ONE IT GIVES LESS THAN 8 KBPS ONLY, I CONTATED THEIR CUSTOMER CARE FOR THE LSAT TWO DAYS CONSTANTLY AND LODGED COMPLAINTS, COMPLAINT NOS ARE 273553 AND 273930 AND ASSURED ME THAT THE WILL CALL WITHIN 30 MINUTES TIME. BUT MY SURPRISE TODAY AGAIN CONTACTED THEIR REPLY IS COMPLAINT IS STILL PENDING AND THEY DO NOT NO WHEN THE SAME WILL BE ATTENDED ALTERNATIVELY THEY GIVEN DATA CARD PROVIDER'S COMPLAINT NOS. [protected] WHICH DOES NOT EXIST AND [protected] NO BODY LIFTS THE CALL ANDTHEY ARE DISCONNECTING THE CALL. NOW I DO NOT KNOW WHERE I SHOULD COMPLAINT TO RECTIFIED MY DATA CARD
I EXPECT A REPLY WITHIN 24 HRS. FAILING WHICH I POST THE COMPLAINT TO TELECOM MINISTRY.

my M.T.N.L. phone no is [protected] not working for last 20 days. REPEATED COMPLAINT. STILL NOT ATTENDED MY COMPLAINT NO IS 8690/ 104073 ONLINE COMPLAINT

Hi, my name is Delip. I am using mtnl broadband for more than 2 year. For the past 8 months im not able to use my mtnl broadband services as it is disconnecting frequently. I have complained about it several times to the customer care. Earlier, they used to sent their lineman.

The problem is the internet get disconnected very frequently in every 5 or 10 mins. Every month i m sent with the Bill without service is being used.This is crossing my patience. Complaining about these things is not working. MTNL is not bothered about their customers. The line man that came to check the internet found that internet connectivity is their wheather it is disconnecting or not and according to him their is not internet problem at all as it is very common problem of disconnection. I have the numbers of Nodal Officer(AP Singh[protected], Appellate Officer[protected] RA Gupta and Broadband manager (Mohd Nisar Ahmad[protected] and Kalkaji region official (Balram[protected] but none of them able to coordinate with this issue. The number of AP singh and RA Gupta rings buts no one pick up the phone. I have tried several times. For the past 8 months I have paid the bill out of no objective. Kindly help me out with dis.

Delip Rawat
MTNL Landline(Broadband Connection) : 26482785

Please help me ASAP

Sir
my telephone is dead for last 20 months.
we have complain about it through phone on 198 several times but no attention is paid by mtnl service lineman.
Also we have register a complain personally in district mtnl office but no action is taken.
kindly help me in this regard .
sincerely
aditya

MY MOBILE NO.[protected].
FROM YESTERDAY I AM NOT ABLE TO ACCESS MY ACCOUNT BALANCE FROM SERVICE *444# MY ACCOUNT BALANCE.
THE RESPONSE IS ALWAYS "NOT DONE"
THE SERVICE HAS TO BE RESTORED BY MTNL MUMBAI.

LET ME KNOW AS TO HOW TO GET THIA DONE

N.V.VISWANATHAN

I have a IDEA connection which I want to transfer to MTNL. I have submitted all documents related to MNP at Sanchar Haat, Mayur Vihar phase 2 in the forst week of feburary but till today there is no change in service provider. When I am calling at Sanchar Haat, Mayur Vihar, noone is there to give correct answer...they always saying "Concerned person is not on desk right now". when call customer service they said no some document related issue you need to contact Sanchar Haat but noone is there to response. This is MTNL.