Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MY MTNL IPTV NUMBER IS [protected] THIS NOT WORKING,WE HAVE GIVE MANY COMPLENT FROM LAST 2 MONTH TO AKSH COSTUMER CARE[protected] & LOCAL COMPLENT CENTER [protected],COSTUMER CARE OFFICER SAYS WE SENT COMPLENT TO MTNL LINE MAN BUT LINE MAN NOT DO WORK & DEMAND TIP

NOW I HAVE CUT MTNL IPTV WIRE & USE DTH SERVICE,
NOW I WANT REFUND MY SECURITY DEPOSIT 999/-

MUKHTIAR HUSSAIN
MOBLE: [protected]
e-mail: [protected]@rediffmail.com

Hi.
I m using MTNL broadband my phone number is 25038018. even after frequent complaints about the unstable ADSL connection nothing has been done so far. I've been give fake assurance from the staff. even few officer suggested me to opt for Airtel stating MTNL don't have good infrastructure to provide good facility in my locality. having got such response I can't expect my service will ever improve in future. I dont weather i will be ever heard from higher authorities or not. but i personally suggest that if you have option never choose MTNL as it ends with lot headache n waste of money

i have been getting very less internet speed from last 5 weeks . i have tried contacting the internet speed tester office located at
prabhadevi but the numbers are never working . i have also informed Mr Patel the regional head of cuff parade but even he has not
done anything . he had come my house to check the internet connection (which he found to be less) and nothing happened after that. i am using dsl unlimited 599 and getting speed not more than 60 kbps ,which used to go beyond 300 kbps when i had ought for d plan.
and now they have even send the bill for last month for the service i never received ...
they have no "shame" at all

my landline no is[protected]
DNA-1051
balbir singh

hell sir

i have mtnl brode bend internet
my plan is 395. in this plan they gave me only 30 to 33 kbps downloading speed. But the actual plan is 312 kbps in 395 rs per month.
In 2010 my1st plan was 599rs and downloading speed was 256kbps.
I change the plan in 395. Now they (mtnl officers) didnt copret me. m not setisfied with the service.

Pls help me sir

Hi,

I applied to port my mobile number [protected] from MTNL Trump to Reliance CDMA on 5 Feb 2011 in Reliance Word, then I got a message that your recieved has been recieved for porting, but mobile number still (15 Feb 2011) is not ported and didn't get any message etc. regarding this. I didn't get any update from Reliance World, Reliance Customer Care and MTNL Customer Care. Please look into the matter.

we have a connection of Garuda Phone no[protected]. We are facing lot of problem in service.
1Whenever we complained on customer care either server is not working or complaint no not given.
2 Normally calls are dropped if the phone is not in charging mode, how a person can keep this phone charging mode for 24 hours
3whenever calls received-or when to call calls are dropped frequently sometime in few seconds/ or in 1-2 minutes resulting irritation also increase in billing or using our mobile. who is to compensate?
4.My wife approached Sanchar hatt at dilshad garden they are not solving the problem nor registering any complaint, rather sending my wife 2 km away to Exchange at Dilshad Garden. There also nobody listen and she has to go desk by desk.
We fell not only harassed but unlucky have such service from such PSU.
I am a PSU officer so I favour PSU's. But such a harassment.
My Phone is working at
167-C Pocket-F (MIG Flats) GTB ENCLAVE, oPP:GTB Hospital Dilshad Garden Delhi-93
My Mob No-[protected]
RP AGARWAL
email [protected]@yahoo.co.in

MTNL IPTV : jab bhi kisi program ya sports channel ki demand jyada hoti hain, IPTV apne purane aur regular channel ki service band kar, plan upgrade karne ke liye majboor karta hai. Maine 2-3 sal pahle IPTV postpaid connection liya tha, jiska rent per month Rs.200/-) approx tha. Lekin kuch dino bad sports channel ke badle plan ko pre-paid karne par maboor kiya jiska Rent Rs. 274/- hai. Ab Jab Cricket World Cup aane wala hai to ye sabhi main sports channel ki service band kar naya pre-paid plan Rs. 330/- ka lene ke liye majboor kar rahe hai. isme wah channel bhi shamil hai jiske liye maine Rs. 274/ ka plan liya tha.

Agar mai naya plan le bhi leta hoo to es baat ki kya guarantee hai ki future me aisa dobara nahe karege, akhirkar ye blackmailing kab tak chalti rahegi. Kya koyee sunane wala hai ?????????

Thanking You,
Regards
Ramesh Chandra
M-[protected]

Network problem at Vasai, err message if cellone selected -
'No access'

six reminder emails sent after first online complain dated[protected]:23:16.)
&
subsequent phone complains made as under

2/2/11- docket 259262

9/2/11- docket 263375
not resolved , no courtesy reply also

my business is suffering due to such problem.

I HAVE APPLIED FOR SHIFT MY MOBILE NUMBER [protected] and [protected] FROM RELIANCE TO MTNL . I HAVE SUBMITED ALL THE NECCARY DOCUMENTS WITH UPC CODE AT JANAKPURI SANCHAR HAT ON[protected] AND AFTER SUMBMITED I HAVE RECEIVED MTNL SIM.
BUT I AM SORRY TO SAY THAT TODAY IS 8-2-2011 IS GOING ON BUT MY NUMBER IS NOT YET TO BE SHIFTED. PLEASE CHECK AND SHIFT MY NUMBER.
I COMPLAINED ON [protected]@BOL.NET.IN ALSO, BUT NOTHING DONE.

Dear sir
your customer. my mtnl trump sim pincode is blocked please send my puk to my E-mail. My phone number [protected], Sim no .[protected]
PUK Code SMS me on [protected]

I am Ashish Kotnala and my Telephone no. is 26346689. The modem provided by your representative (Kuldeep Rawat) is very old (UT-30R2U/T-KD 318-EUI) and he has not given us any CD and USB Cable for USB Connection along with the modem. I am now experiencing frequent disconnections by that modem when I work for more than 1-2 hours on the internet and the download speed is also too slow i.e., 20-30 KB/sec while my friend was getting 60-70 KB/sec with the new modem.
As per my information, I was told that I will be provided with a new modem with all accessories along with it when I was subscribing.
Now, I request to you to please replace my modem for a new modem including all the accessories along with it. I hope you will not dissapoint your customer. Thanking you...

ADDRESS: 132-C, POCKET-C, SIDHARTHA EXTN., NEW DELHI-110014.

Dear Sir/Madam,

Ref: Mobile # ( Data Card #) : [protected]

I have purchased MTNL 3G Data card dtd.31.01.2011 at CBD Belapur Branch, Navi Mumbai, till today does not activate internet services. They have promises to activate 2 hrs. I have complaint lots of time & daily visit their CBD Branch.

So the last time i have complaint MTNL customer care ( Ph: # [protected] - Complaint Reg.# 260593 ), but their response is the same.

Hence we request you to kindly take any action urgently.

Thanking you,
Regards,
Thomas John

Mob: 91 [protected]

We Sent the following complaint to MTNL on 23-january-2011 regarding unfair billing::

The Commercial Officer, 23-Jan-11

MTNL, Fax No. 23531030, ph no. 23546181

Delhi.



Subject: Complaint against bill of mobile no. [protected] of December 2010.



Dear Sir,

Received your invoice no.[protected] of amount Rs. 1182.00 dated 07-jan-2011 and invoice period of 01-dec-2010 to 31-dec-2010 of above mentioned mobile number.

We would like to inform you that this number we had converted into prepaid plan from postpaid plan, on 30-nov-2010 and settled all the dues as on the day Rs. 242.00 at Rajouri Garden Sanchar Haat at 02:32.59pm. And wef from 1st December 2010, number was changed to prepaid in your data and we have been using cash cards since then. How can the department raise the bill of a PREPAID mobile?? And the bill is only for SMS(Rs. 1075.00) since the time we are using this number the bill generated ws never above Rs. 200.00. and suddenly your department hands over a bill of Rs. 1182.00 for a PREPAID mobile.

We raised this issue in Rajouri Garden Sanchar Haat on Friday, 21-jan-2011 at 2.30pm, they also acknowledged us that number is prepaid w.e.f 1-dec-2010 and they too were surprised on seeing the bill. Please clarify the issue and send us no dues confirmation immediately. We are waiting for a week otherwise we will put up this matter in consumer forum.

Thanking You.



Applicant-

Vir Singh Chauhan

RZ-115, new uttam nagar

ph.: [protected]

New Delhi-59

but no action has been taken so far. More than 10 days are over.

i changed my operator idea to mtnl by mnp after 7 days my idea no. is blocked but my new operator does not start my services , the process said after 2 hour your services is changed , but my operator is not chaned in 26 hour

I HAVE APPLIED FOR SHIFT MY MOBILE NUMBER [protected] FROM AIRCEL TO MTNL . I HAVE SUBMITED ALL THE NECCARY DOCUMENTS WITH UPC CODE AT KAROL BAGH SANCHAR HAT ON[protected] AND AFTER SUMBMITED I HAVE RECEIVED MTNL SIM.
BUT I AM SORRY TO SAY THAT TODAY IS 2-2-2011 IS GOING ON BUT MY NUMBER IS NOT YET TO BE SHIFTED. PLEASE CHECK AND SHIFT MY NUMBER

NOTE :- AS PER TRAI GUIDELINES MAXIMUM TIME FOR PORT THE NUMBER IS 7 DAYS

THANKS
HARSH

We had our previous landline number in Mira Road(E) which had an ECS every month. We transferred the line to Kharghar. Even after doing the number change, MTNL had been doing a double deduction of monthly charges on dual basis.

From past 3-4 months, MTNL had been doing a double deduction of the monthly charges. Even though the Mira Road (e) connection has been disconnected and no longer there, we had been getting our deduction done twice and till date we paid around Rs. 3000/- more than we were supposed to pay. Thus in past 3 months we had been charged Rs. 6000/- instead of Rs. 3000/-.

I request MTNL team to look into this immediately and adjust the extra money which you have deducted for the coming three-four months.

Mira Road Telephone No. :[protected]disconnected and transferred to Kharghar No.).
Kharghar Telephone No.:[protected]current connection)

Regards
Hemlata Tiwari

Hello,

I use an mtnl triband internet connection with a promised speed of 320 kbps. However I've never recieved the promised speed. There are frequent connection losses and the maximum download speed that i get is 20-25 kbps. I have tried calling up 1504 and lodging a complaint with 198 number, but to no avail. I am not sure what i need to do.Please look into this matter.

Below mentioned are my details.

Name : Krishna Akkaraki
Address : Kiran Colony, E/102,
Post Sandoz Baug, Kolshet,
Thane west - 400607.
Email : krisshh.[protected]@gmail.com
Tel no : [protected] / [protected]

It is painful to say that a organisation like MTNL works in most unorganised way. Sir one of MTNLs marketig person approached us for broadband connectivity & convinced us to go for the same but we had a specific requirement of static ip with reverse DNS for which he readily agreed after calling some of MTNLs officials. in front of him we cancelled airtel application who were giving us 2 static ip on 1 broadband connection. they had already brought the connection upto our office inspite of that we cancelled & went for MTNL connection. That was our bad day as we had to suffer for almost 20 to 25 days & finaly we got answer from MTNL dept. that "IPs shown are not owned by the MTNL. Reverse DNS entries cannot be made under such conditions pl."

So again we had to apply fresh with airtel. It was just few mails and we got broadband & 2 static ip with RDNS. Sir in MTNL while talking to lot of dept. they are not even aware what is RDNS & if MTNL cannot provide RDNS how Airtel has provided. Our 2nd question is when MTNL cannot do the committed job how they have billed us for broadband, when they themselves does know their job.

Sir, we have already paid the bill as we know if we don't pay MTNL will be the first to disconnect the line the result is that our no. is 15 years old, everybody knows that no. so again we are put into problem so we have no other choice other than paying the bill amount & now we are asking for justification. Sir sometime back we had approached your MTNL kurla exchange for bulk sms connection & we were to subcribe for more than 1 crore sms per month & MTNL could had got business of 2 lac per month but after seeing the poor service we have dropped the plan to continue any more with MTNL services.

Inspite of my writing to MTNL there is absolutely no response from MTNL team members. Today i had sent my person to MTNL Nityanand Nagar office asking about the letters action & about the refund of our 3 months braodband charges as again for the month of december we have paid broadband charges. But No Reply is given by them.

MY MTNL MUMBAI SIM CARD IS BLOCKED. ASKING FOR PUK CODE.MY MOBILE N0. IS [protected] AND SIMCARD NO IS[protected]

After I lost my mobile, I got replacement card on 20th January ([protected]) could not be activated, though all relevant formalities completed correctly even after continuous follow up with the Customer Service Centre, Mint Road, Mumbai 400001 and with the Call centre. 4 times visited the CSC and 25 times phone the call centre. I suffer a loss to the tune of Rs. 40000 in connection with the communication gap, It is serious matter and surprise to see my still unresolved problemof in the age of this fastest Communication sector. I believe to the depth that no Service provided except Trump service will lack such service who might haven not been made understood by Management the importance of time and communication. Another distressting fact is that the call centre and CSC are replyini vague, unconnect and confusing information. I am thinking of approaching Consumer Redressal Forum and making Police Complaint. Call Centre Complaint No. 254361 dt 36-1-11 time 9.00 hour. My contact no. is 22697281, and C/o [protected]