Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

REMINDER - 1

NO LINE MAN HAS VISITED and it has been noticed that complaint no has been shifted from 178 to 134 without any closure.

Its been observed MTNL Service Team is not at all bothered to care for user complaints.
days are passing but no technician is found to visit and resolve the issue.


Please Share escalation Matrix of your Department.

Regards,
J.L.Chopra
[protected]








On Sat, Mar 5, 2011 at 11:19 AM, <[protected]@bol.net.in> wrote:

Sir your complaint no is 134 dt 5/3/2011 and ypur complaint forwarded to area incharge


----- Original Message -----
From: [protected]@gmail.com

Date: Friday, March 4, 2011 4:16 pm
Subject: Re: Telephone 26233275 not working since 17 July 2010
To: [protected]@bol.net.in

Cc: [protected]@hotmail.com

> please let me know by when will the problem resolve.
>
>
> Regards,
> J.L.Chopra
>
> On Sun, Feb 27, 2011 at 3:10 PM, <[protected]@bol.net.in> wrote:
>
> > Sir your complaint no is 178
> >
> >
> > ----- Original Message -----
> > From: [protected]@gmail.com
> > Date: Saturday, February 26, 2011 9:48 pm
> > Subject: Re: Telephone 26233275 not working since 17 July 2010
> > To: [protected]@bol.net.in, [protected]@bol.net.in, [protected]@bol.net.in
> >
> > > PLEASE NOTE THAT I AM UNABLE TO LOG A COMPLAINT WITH MTNL as
> > > whenever i try
> > > to log a complaint call, the call automatically gets disconnected
> > > afterentering faulty telephone number.
> > >
> > >
> > >
> > > On Fri, Sep 10, 2010 at 10:36 AM, <[protected]@gmail.com> wrote:
> > >
> > > > Dear MTNL,
> > > >
> > > > My MTNL landline connection is not working since 17th July 2010,
> > > neither i
> > > > am able to use my internet.
> > > > Still i have been charged full bill amount for the month of July
> > > 2010, till
> > > > today the connection is not operational.
> > > > The complaint computer system is also not able to help me
> log a
> > > complaint> telephonically.
> > > >
> > > > please do the needful on an urgent basis..
> > > >
> > > > Tel No. 26233275
> > > > CA No. [protected]
> > > >
> > > > Regards,
> > > > J.L.Chopra ( Sr Citizen)
> > > > D-59, East of Kailash,
> > > > New Delhi 110065
> > > > [protected]
> > > >
> > >
> >

SIR/MED.,

I HAVE FORGET MY LAND LINE PASS WORD,SO PLS GAVE NEW PASS WORD,
THAT NEW PASS WORD PLS SEND THIS MAIL ID-([protected]@yahoo.in)

To
MTNL


Not working ever since I bought it


Sir,

On FAB .2011, I paid Rs.1995/- cash at the Sanchar Haat, NHRU PLACE , New Delhi and bought the MTNL 3G Jadoo Data Stick together with 3G Card (IMEI Number [protected] and Mobile Number [protected] ). Under the scheme, I was allowed unlimited download for the first 2-months from the date of its' purchase.

Since the date of purchase and until today, I tried to use this Card and the Stick to operate internet. But I regret to say, that except at one occasion (within the 1st eek of its' purchase), this stick and the card never worked. With great difficulty, I am able to connect to the net but the download never starts.

I tried to seek MTNL help through emails, phone calls to 1503 and 1504, and the technical assistance number [protected]. Each time, my call was disconnected with rapid comments that "who suggested you to buy this product of MTNL, because MTNL is still in the age of developing support for this product".

As the money against purchase of this product is not refundable, will you please help me in resolving this problem of connectivity.

The stick is Teracom make.

SONU KASANA ,
New Delhi 110020.
Mobile: [protected]
Dt. 05.03.2011

Dear Sir,

I am user of mtnl broad band, my telephone no is[protected], I have problem with broad band since month of July 2010, Some time working some time not. After October 2010, phone was completely not working, I was complaint about it in mtnl office and call centre (198 and 1504) but problem is not solved till now, Please check attached screen shot of complaint on mtnl site.

After complaint I didn’t get any solution from mtnl but continually I was getting bills of approx Rs 800 per month till Feb 2011.
Wait of long 3 months, I stopped to pay bills now status is DNP (do not paid).

When I visit to mtnl office, they told me that I have to pay pending bills first but why should I pay bills if phone and broadband was not working during that period. One more thing mtnl staff informed me that somebody (mtnl staff) changed my complaint status as active. (Who did this without user confirmation)?

I am very frustrated with very very poor service of mtnl. MTNL cheating me. Now i am thinking to disconnect my phone and broadband connection (If i will not get helped from your side).
Please help me to wave off these bills.

Details are as follows:

CA No. : [protected]
TELEPHONE NO. :[protected]
CATEGORY: NON-OYT GENERAL(TF)
NAME: SINGH KUNWAR RANANJAY PRATAP
ADDRESS: 64 NR PREET VIHAR PARWANA ROAD BALDEV PARK, DELHI 110051
CLASS : INDIVIDUAL

I am trying to reach the Dolphin Customer Care number 1503/[protected] since the past 3 months but no one is answering the call. Everytime I dial the number, no one picks up the phone / an automated voice tells me that all executives are busy and will handle the call shortly but that time never comes/ the call gets disconnected automatically. Also I have not been receiving the bill for the current month on my cell number. Earlier I used to receive a message from Dolphin but suddenly the service has stopped.
Can someone help me?
A disgrunted and frustrated customer. :(:(

This is to bring to the kind notice of concerned authorities that I called customer care for some complaint but I was treated by an highly uneducated person who was completely "UNETHICAL" while talking, and when I asked him about the process of lodging complaint against such a behavior, he said "Tu kya koi Governor hai jo meri complaint karega" and used abusive words and then disconnented the call. I think this is the height of tolerance and now I m planning to go Consumer Court and sue the customer care of MTNL as a whole. Somebody interested in helping me can help me!
My contact ID: [protected]@yahoo.com

SIR,

I have purchased the MTNL 3G Data Card on 12 Feb 2011 and instead of providing the promised speed of 3.6 MBPS it provides the speed of 4 KBPS only. it is minimal speed and useless. Although it is a government agency it is a big cheat. I want my complaints to be addressed as early as possible and payback my money.

Ravinder Singh Dabas

BOUGHT DATA CARD 3G FROM MTNL. AROUND 15 DAYS BACK, FROM THE DAY ONE IT GIVES LESS THAN 8 KBPS ONLY, I CONTATED THEIR CUSTOMER CARE FOR THE LSAT TWO DAYS CONSTANTLY AND LODGED COMPLAINTS, COMPLAINT NOS ARE 273553 AND 273930 AND ASSURED ME THAT THE WILL CALL WITHIN 30 MINUTES TIME. BUT MY SURPRISE TODAY AGAIN CONTACTED THEIR REPLY IS COMPLAINT IS STILL PENDING AND THEY DO NOT NO WHEN THE SAME WILL BE ATTENDED ALTERNATIVELY THEY GIVEN DATA CARD PROVIDER'S COMPLAINT NOS. [protected] WHICH DOES NOT EXIST AND [protected] NO BODY LIFTS THE CALL ANDTHEY ARE DISCONNECTING THE CALL. NOW I DO NOT KNOW WHERE I SHOULD COMPLAINT TO RECTIFIED MY DATA CARD
I EXPECT A REPLY WITHIN 24 HRS. FAILING WHICH I POST THE COMPLAINT TO TELECOM MINISTRY.

my M.T.N.L. phone no is [protected] not working for last 20 days. REPEATED COMPLAINT. STILL NOT ATTENDED MY COMPLAINT NO IS 8690/ 104073 ONLINE COMPLAINT

Hi, my name is Delip. I am using mtnl broadband for more than 2 year. For the past 8 months im not able to use my mtnl broadband services as it is disconnecting frequently. I have complained about it several times to the customer care. Earlier, they used to sent their lineman.

The problem is the internet get disconnected very frequently in every 5 or 10 mins. Every month i m sent with the Bill without service is being used.This is crossing my patience. Complaining about these things is not working. MTNL is not bothered about their customers. The line man that came to check the internet found that internet connectivity is their wheather it is disconnecting or not and according to him their is not internet problem at all as it is very common problem of disconnection. I have the numbers of Nodal Officer(AP Singh[protected], Appellate Officer[protected] RA Gupta and Broadband manager (Mohd Nisar Ahmad[protected] and Kalkaji region official (Balram[protected] but none of them able to coordinate with this issue. The number of AP singh and RA Gupta rings buts no one pick up the phone. I have tried several times. For the past 8 months I have paid the bill out of no objective. Kindly help me out with dis.

Delip Rawat
MTNL Landline(Broadband Connection) : 26482785

Please help me ASAP

Sir
my telephone is dead for last 20 months.
we have complain about it through phone on 198 several times but no attention is paid by mtnl service lineman.
Also we have register a complain personally in district mtnl office but no action is taken.
kindly help me in this regard .
sincerely
aditya

MY MOBILE NO.[protected].
FROM YESTERDAY I AM NOT ABLE TO ACCESS MY ACCOUNT BALANCE FROM SERVICE *444# MY ACCOUNT BALANCE.
THE RESPONSE IS ALWAYS "NOT DONE"
THE SERVICE HAS TO BE RESTORED BY MTNL MUMBAI.

LET ME KNOW AS TO HOW TO GET THIA DONE

N.V.VISWANATHAN

I have a IDEA connection which I want to transfer to MTNL. I have submitted all documents related to MNP at Sanchar Haat, Mayur Vihar phase 2 in the forst week of feburary but till today there is no change in service provider. When I am calling at Sanchar Haat, Mayur Vihar, noone is there to give correct answer...they always saying "Concerned person is not on desk right now". when call customer service they said no some document related issue you need to contact Sanchar Haat but noone is there to response. This is MTNL.

MY MTNL IPTV NUMBER IS [protected] THIS NOT WORKING,WE HAVE GIVE MANY COMPLENT FROM LAST 2 MONTH TO AKSH COSTUMER CARE[protected] & LOCAL COMPLENT CENTER [protected],COSTUMER CARE OFFICER SAYS WE SENT COMPLENT TO MTNL LINE MAN BUT LINE MAN NOT DO WORK & DEMAND TIP

NOW I HAVE CUT MTNL IPTV WIRE & USE DTH SERVICE,
NOW I WANT REFUND MY SECURITY DEPOSIT 999/-

MUKHTIAR HUSSAIN
MOBLE: [protected]
e-mail: [protected]@rediffmail.com

Hi.
I m using MTNL broadband my phone number is 25038018. even after frequent complaints about the unstable ADSL connection nothing has been done so far. I've been give fake assurance from the staff. even few officer suggested me to opt for Airtel stating MTNL don't have good infrastructure to provide good facility in my locality. having got such response I can't expect my service will ever improve in future. I dont weather i will be ever heard from higher authorities or not. but i personally suggest that if you have option never choose MTNL as it ends with lot headache n waste of money

i have been getting very less internet speed from last 5 weeks . i have tried contacting the internet speed tester office located at
prabhadevi but the numbers are never working . i have also informed Mr Patel the regional head of cuff parade but even he has not
done anything . he had come my house to check the internet connection (which he found to be less) and nothing happened after that. i am using dsl unlimited 599 and getting speed not more than 60 kbps ,which used to go beyond 300 kbps when i had ought for d plan.
and now they have even send the bill for last month for the service i never received ...
they have no "shame" at all

my landline no is[protected]
DNA-1051
balbir singh

hell sir

i have mtnl brode bend internet
my plan is 395. in this plan they gave me only 30 to 33 kbps downloading speed. But the actual plan is 312 kbps in 395 rs per month.
In 2010 my1st plan was 599rs and downloading speed was 256kbps.
I change the plan in 395. Now they (mtnl officers) didnt copret me. m not setisfied with the service.

Pls help me sir

Hi,

I applied to port my mobile number [protected] from MTNL Trump to Reliance CDMA on 5 Feb 2011 in Reliance Word, then I got a message that your recieved has been recieved for porting, but mobile number still (15 Feb 2011) is not ported and didn't get any message etc. regarding this. I didn't get any update from Reliance World, Reliance Customer Care and MTNL Customer Care. Please look into the matter.

we have a connection of Garuda Phone no[protected]. We are facing lot of problem in service.
1Whenever we complained on customer care either server is not working or complaint no not given.
2 Normally calls are dropped if the phone is not in charging mode, how a person can keep this phone charging mode for 24 hours
3whenever calls received-or when to call calls are dropped frequently sometime in few seconds/ or in 1-2 minutes resulting irritation also increase in billing or using our mobile. who is to compensate?
4.My wife approached Sanchar hatt at dilshad garden they are not solving the problem nor registering any complaint, rather sending my wife 2 km away to Exchange at Dilshad Garden. There also nobody listen and she has to go desk by desk.
We fell not only harassed but unlucky have such service from such PSU.
I am a PSU officer so I favour PSU's. But such a harassment.
My Phone is working at
167-C Pocket-F (MIG Flats) GTB ENCLAVE, oPP:GTB Hospital Dilshad Garden Delhi-93
My Mob No-[protected]
RP AGARWAL
email [protected]@yahoo.co.in

MTNL IPTV : jab bhi kisi program ya sports channel ki demand jyada hoti hain, IPTV apne purane aur regular channel ki service band kar, plan upgrade karne ke liye majboor karta hai. Maine 2-3 sal pahle IPTV postpaid connection liya tha, jiska rent per month Rs.200/-) approx tha. Lekin kuch dino bad sports channel ke badle plan ko pre-paid karne par maboor kiya jiska Rent Rs. 274/- hai. Ab Jab Cricket World Cup aane wala hai to ye sabhi main sports channel ki service band kar naya pre-paid plan Rs. 330/- ka lene ke liye majboor kar rahe hai. isme wah channel bhi shamil hai jiske liye maine Rs. 274/ ka plan liya tha.

Agar mai naya plan le bhi leta hoo to es baat ki kya guarantee hai ki future me aisa dobara nahe karege, akhirkar ye blackmailing kab tak chalti rahegi. Kya koyee sunane wala hai ?????????

Thanking You,
Regards
Ramesh Chandra
M-[protected]