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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Updated: Oct 28, 2025
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 11

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J
jairaj6165
from Mumbai, Maharashtra
Feb 2, 2022
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The Phone line has been out of order for over 4 months now - when I visited the Samta Nagar MTNL Office I was told that the cable has been stolen and it will take some time to replace - but MTNL is raising a Bill every month which I am paying on time - so their service should be restored promptly - such a system of paying for not providing a service cannot continue forever
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    V
    vipinrajput72
    from New Delhi, Delhi
    Feb 1, 2022
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    Please remove the MTNL pole in mid of my house H no 157, New Layal Pur Colony, Krishna nagar chandan nagar, New Delhi – 110051. There is no active connection on this pole. There is already a pole exist for MTNL just 10 m away from this pole. The pole is mostly used by the local cable operators and internet connection providers. Any person can easily enter the house by climbing the pole. I would request you to kindly dismantle the pole from front of my house at the earliest. and one more most important thing Whenever it rains, current starts coming in the pole

    Vipin Kumar
    Residents
    H no 157, New Layal Pur Colony, Krishna Nagar
    Chandan Nagar, Near Lovely Public School
    New Delhi – 110051
    Phone: [protected]
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      D
      devesh kumar dhiraj
      Jan 31, 2022
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      Address: B1 172A GALI NO 17, MADHU VIHAR 110059

      I have MTNL pole in front of our house which is at b1-172a gali no17 madhu vihar rajapuri, uttam nagar new delhi 110059, which have no connection on it, and while parking or taking car out it is very difficult for us, already got damaged my car twice due to this problem, also it is not possible for two cars to pass simultaneously due to this pole request you to please do the needful to resolve our problem.
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        F
        Falguni Kanakia
        Jan 27, 2022
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        Address: Vile Parle east Dixit road 400057

        Landline not working for long time since 6-7 months
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          P
          Preethipankaj
          from Delhi, Delhi
          Jan 27, 2022
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          Address: Raj Niwas Marg, Delhi

          MTNL landline no 23990098 is dead since October 2020 but bills are getting generated every month. i have complained many times but nobody is coming to repair it
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            P
            Preetijadhav
            from mumbai, Maharashtra
            Jan 20, 2022
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            Address: RN 001 Wing E Bldg 3 N M Joshi CHS Gavanpada, Opp sagar prasad chs Mulund E

            Hellloo
            This is to inform you that I disconnected MTNL and I applied for security refund of MTNL in May2019 and Did not get it till now.

            I have attached the cancel cheque and surrender of connection with security deposit refund form and letter as per instructed by mtnl employee but nothing happened.

            Please check and Process refund as soon as possible with intrest.

            Required Information
            Name : Anamika Salunkhe
            Telephone No : 25638437

            If any information required please call on [protected]
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              R
              R C Naik
              from MUMBAI, Maharashtra
              Jan 18, 2022
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              Address: GANDHINAGAR- MIG COLONY

              MTNL Tel Number[protected] :Broadband Internet Not Working since 19thDec2020 : Ref my Complaint No: 5878 dtd 19th Dec2020, and Compl No:633 PENDING
              It was Also NOT Working from 16th Nov till 1st Dec,
              Every month end if you see my Customer Complaint Log with MTNL, it will be noticed that Internet stops working for a week or 10 days.
              MTNL is UNFAIR to Bill the Customer with Pending Complaints for a month.

              Can MTNL STOP BILLING and Take away their faulty equipment from our premises, with immediate effect please
              +1 photos
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                N
                nithinrk
                Jan 15, 2022
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                Address: Mumbai

                Hi, my mtnl dolphin sim card from the past 10 months i.e. From march 2021, i am not receiving coverage in kerala.
                Due to study related reasons i had to stay in kerala for a while and my cellphone has went to emergency mode in spite of having mtnl dolphin sim card in it, and at the same time two other devices with us using mtnl dolphin has no issues regarding network connection or network coverage
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                  P
                  Pankaj 23
                  Jan 12, 2022
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                  Address: B-5/17 Rajouri Garden, New Delhi

                  The website of MTNL refuses to accept complaints and keeps logging off. The phone is lying dead since last two days.
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                    A
                    ashadesai
                    Jan 11, 2022
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                    Address: ASHA DESAI 13 BHASKAR MANSION SITLADEVI TEMPLE ROAD MAHIM MUMBAI 400016 MS

                    No response from mtnl on my landline complaint no. 9089 and ESCALATION NO. [protected]
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                    Phone no 241`29847 not working.
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                      A
                      Aditya Karekar
                      Jan 10, 2022
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                      Sir I made online payment of rs.485 on 8/1/2022 15.18pm for mobile number [protected] which is showing payment successful but transaction failed
                      I have done recharge again on 9/1/22 which is successful but previous amount is not credited to my account transaction number is WHD[protected]
                      Please look into matter and revert back amount 485
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                        T
                        teri ferno
                        Jan 10, 2022
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                        Address: SHIRIN MANSION, 2ND FLOOR ROOM NO. 3, L.J. ROAD, MAHIM MUMBAI. 400016

                        I have raised an issue with the mtnl department that this line has not been working ever since the metro work had begun, the no is 24451209 mahim area, there was an official mail sent from my inbox on the 16th of nov 2020, i had been paying the rentals before that even though the line wasnt working, this landline is in the name of my sister who is married and lives with her family so i am the one paying, but why should i pay for something that isnt giving me any service. and have asked to discontinue. there are others in the building also whose lines are down since long, the line guys have come multiple times but couldnt fix a thing. i want this stopped thank you
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                          B
                          bala@58
                          from Delhi, Delhi
                          Jan 6, 2022
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                          Address: MTNL TELEPHONE EXCHANGE, DILSHAD GARDEN , DELHI 110095

                          I J Bala Sundaram age 64 yrs living in Bank Colony Delhi 110093.On[protected], I have surrendered all my equipment and modem, made up to date payment, got the clearance from MTNL Lakshmi Nagar office and submitted at Dilshad Garden office on the same day. Still I am running from pillar to post to get my refund but in vain . I visited several times to Dilshad Garden office, the higher officers at Room No 2 & 3 not responding properly and don't want to listen my request, not accepting my request letter and asked me to go either or contact at Lakshmi Nagar at No[protected],[protected], or Karkodooma office, but not responding . Sir me at this age of 63 to get the security amount approx 3000/- in spite of my several visit to Dilshad Garden office and Laxmi Nagar office, I could not be succeeded, Hence I knock the door of Consumer Complaints with the hope that I will get the said refund
                          Thanks
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                            D
                            Dinks
                            from mumbai, Maharashtra
                            Jan 3, 2022
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                            Address: mumbai

                            I have a Postpaid MTNL mumbai Dolphin Account - [protected]. I used to regularly pay bills of this account via my Axis bank mobile app. Inspite of this they wouldnt recognise the Amount Paid and Would add the same to my Next Billing Cycle. I registered a lot of complaints to MTNL mumbai - but there was no Response. Now they have deactivated the number. I want the number activated back . kindly help sort out this issue as MTNL Mumbai does not respond to any Complaints. kindly help me get the number activated.
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              P
                              pankajjindal
                              from Delhi, Delhi
                              Jan 1, 2022
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                              Please remove the MTNL pole which is in front of our house DU-94, PITAMPURA, NEAR GURUDWARA, DELHI. This is causing a lot of problems in our society. There is NO active connection on this pole. There is already a pole exist for MTNL just 20 m away from this pole.
                              Issues because of this pole:

                              1. Theft issue as this is used by thieves to reach to the balconies.
                              2. Space issue as because of this no vehicle can go through, Parking issues, as there is no space left because of its wrong position.
                              3. There is no point of having multiple poles within such close proximity of 20 m.

                              Residents,
                              PANKAJ JINDAL

                              DU-94, PITAMPURA,
                              NEAR GURUDWARA, DELHI
                              N.D -- 110034
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                venuviji
                                from Mumbai, Maharashtra
                                Dec 30, 2021
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                                I am unable to use my BSNL connection registered in Kerala at Goregaon Mumbai .Thereis no network. I am utterly disappointed.
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  dollyjoshi
                                  from Mumbai, Maharashtra
                                  Dec 27, 2021
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                                  Address: A-404 Raj Arcade, Mahavir Nagar, Kandivali West, Kandivali West

                                  We have surrendered our landline[protected]Consumer Number [protected]) on 13 July 2021 but have not received a refund of our security deposit till date. Kindly expedite as we are a Private Limited Company that has closed down & we need to finalize & close our accounts.
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    Preethipankaj
                                    from Delhi, Delhi
                                    Dec 22, 2021
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                                    Address: Tis Hazari Delhi

                                    My Landline number 23990098 is dead since October 2020 and I have complained many times online and offline. But nobody is attending the complaint and not yet resolved. Bill is getting generated every month and I am paying it regularly
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                                      Pkhatri
                                      from Delhi, Delhi
                                      Dec 16, 2021
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                                      Address: A-23-24, Nehru Vihar, Near Mukherjee Nagar

                                      Hi, I have surrender my landline No. 23814642 in year 2020 and they told me that I would get refund Rs. 2700/- in my account after deduction any if any outstanding. But approx. 1.5 years have left and still I did not get my refund. Please resolve it asap.
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                        mka2021
                                        from Mumbai, Maharashtra
                                        Dec 11, 2021
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                                        I lost my mobile having mtnl, mumbai prepaid number [protected]. Since than i am trying to block my sim using all the available mtnl helpline numbers however, i am not getting any response from mtnl, mumbai.

                                        Mtnl mumbai is not accessible online to its customers. It is requested that this issue may be forwarded to the concerned office with a request to block my mtnl, mumbai prepaid mobile number [protected]. Regards.
                                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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