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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Jun 1, 2025
Complaints 2900
Resolved
930
Unresolved
1970
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 15

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S
Servant Good
from Mumbai, Maharashtra
Aug 20, 2021
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O selfcare, gmambi

On Thu 19 Aug, 2021, 12:56 PM Servant Good
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
Aug 20, 2021
Updated by Servant Good o selfcare, gmambi

On Thu 19 Aug, 2021, 12:56 PM Servant Good <[protected]@gmail.com wrote:
sir
yourman came on 18/08/2021 but did temporary work
The phone is not working
He asked me to buy wire and adapter
as same is not in your store available
I told him to give in writing then i will pay
Please do not chare me as phone not working

On Tue, Aug 17, 2021 at 10:57 PM Servant Good <[protected]@gmail.com> wrote:
Again phone not working 28546610 magthane exchange

On Tue 10 Aug, 2021, 4:11 PM MTNL Mumbai <[protected]@mtnl.net.in wrote:

Dear Customer,

With reference to your communication to ED, MTNL Mumbai, your complaint has been booked with following details.

Complaint No. - 223190
Customer Name - Francis.Monteiro
TelNo/Mobile[protected]
Complaint Type - Landline Services
Email address - [protected]@gmail.com
Complaint Brief- Sir
From last one month my phone is not allowing to make call
I had complained but no use
magthane exchange phone 28546610
please compensate as per laws

--
Francis.Monteiro
Contact

Assuring you our best services all the time.

With Regards,

ED Online,
MTNL Mumbai
Mail at : [protected]@mtnl.net.in

=====================================================================================
Note: This is a system generated mail, please do not reply.
=====================================================================================

line not WORKING till TODAY
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    srm mbi stg dn
    Aug 20, 2021
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    Address: O/O SRM Mumbai Sorting Division, 6th Floor, Mumbai GPO Annex Building, Mumbai 400001
    Website: MTNL Internet not working

    Telephone No. 22612277
    Internet is not working since last 5 days. Nobody is attending inspite of repeated complaint made on Telephone.
    Office work without Internet suffers badly.
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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      S
      Sumit Ashok BodhRaj Aneja
      Aug 18, 2021
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      Address: 7/15, South Patel Nagar

      Dear sir

      our office landline number are dead from last one month, we have registered complaints many times but no action has been taken, below are the numbers which are dead from last month july

      1) [protected]
      2) [protected]
      2) [protected]

      please we request you sir to fix our landlines connections permanently because every after one week they get dead

      the kind request is to fix our number immediately as soon as possible because we are facing lots of problems in our work due to dead phones

      thanking you very much

      yours faithfully
      SUMIT ANEJA
      [protected]
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        R
        Rys
        Aug 17, 2021
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        Address: Shastri Nagar, Linking Road, Extn., Santacruz (West)

        I had recharged my MTNL Mobile No.[protected] online through PhonePe for Rs.33/- on 12.08.2021. The transcation is successful and the MTNL Reference ID is[protected].

        But till today I.e. 17.08.2022 the amount paid online is not credited to talktime nor the amount is refunded. As well as there is no response from customer care no.[protected].

        Therefore i request you to kindly look in the matter and do the needful.

        With regards.
        Shinde
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          M
          ms115355
          Aug 16, 2021
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          Address: Operations-PUD Shop No 11 & 12, Ground Floor C Prithvi Park,Plot#4,5&6,Sec#30 Sanpada, Navi Mumbai, MH 400705

          FedEx-Mumbai-Vashi ADSL MTNL link is down
          CKT ID[protected].
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            S
            Sri Krishen Tangnu
            Aug 15, 2021
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            Address: 512A,Sector3,R.K.PURAM,New Delhi,ND110022

            TEL, 26196244,
            I was charged for Broadband for June21 and Jul21, when it was dead from 29th May to 25th July2021.
            I submitted my application for disconnection on 27Th, May, 21, receipt and letter attached

            I was charged for Land line when it was dead from29th May to 23rdJuly21.

            I want to continue with LAND LINE WITH MINIMUM CHARGES AS APPLICABLE TO SENIOR CITIZENS.
            SRI KRISHEN TANGNU, MOBILE [protected]
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
            View replies
            nothing has happened till 28th, aug21
            Reply
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              S
              Sptanwar
              Aug 12, 2021
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              Address: SP Tanwar, J-601, Golden Square, Sunder Nagar, Kalina, Mumbai -98

              After months of poor internet connection, on 8/8/21 I lodged complaint docket no 741.
              Next day, 9/8/21 received a call assuring to resolve the problem by 4 pm. Informed the caller that being a senior citizen, i depended on internet for many essential services like banking, buying medicines as also my safety and security.
              Instead of improving the internet, it is now completely down with no signal. Complete silence from MTNL. Emails to self care and edonline unresponded to. PLEASE HELP!!!
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                shibuthegenius
                Aug 12, 2021
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                I was recharging my mobile no. [protected] but by mistake i transfer money to mtnl mumbai of ₹549+6. So, pls refund my money.
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                  S
                  sss.shyam
                  Aug 11, 2021
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                  Address: BURARI DELHI

                  This feels VERY SORRY to say that mtnl trump mobile network is not working since 27th January 2021 in Burari area and same condition prevails in GHONDA-Yamuna vihar. I am using mtnl no for the last 15 years but this is the first time that I am facing network issue at its poorest stage. I have complained many times over customer care centre and area head for the same but all went in vain. I thought many times for MNP but didn't.
                  Please make sure to correct things as soon as possible so that subscribers may not leave mtnl. Please understand MORE in less WORDS.
                  Thanks.
                  Regards,
                  S S SHARMA
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    D
                    Deepmitt
                    Aug 11, 2021
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                    Removal of pole

                    Sub : Removal of MTNL POLE.
                    Dear Sir,
                    I am a resident at 364, Deepali, pitampura, in delhi, This is to bring to your notice that there is a MTNL Pole in front of my house which is un useable from long time and thier is no connection from it,
                    The pole is proving to be a very negative element in the lane for the following reasons :
                    1. THEFT - The pole is in very close vicinity to the my house and it makes it very...
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                    [email protected]
                    Aug 11, 2021
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                    Address: Poonam Apartment Flat No B/302, near Metro mall, janta market road, opp. cosmos school, Bhandup west

                    I have recharged with rs 98 on [protected] but still it's not reflected on number
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      J
                      Jaideep Mallick
                      from MUMBAI, Maharashtra
                      Aug 11, 2021
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                      Address: TOWER A-4/FLAT 74, GODREJ GARDEN ENCLAVE, VIKHROLI EAST, BOMBAY 400079

                      Please restart my broad band. I have cleared all my dues.
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        sanjaymalh
                        Aug 10, 2021
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                        Address: India

                        My landline MTNL number is 25082771.

                        I had complained online on 15th July 2021 vide docket no. 133.

                        The phone is still dead.
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          Scholars Academy
                          Aug 10, 2021
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                          Address: The Bombay Suburban Cosmopolitan Education Trust , Scholars' Academy Ambupati Bldg , Chincholi Phatak , Malad West

                          Telephone not working properly. We can not hear the person who is talking.
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            Rajan Meethal Veedu
                            Aug 10, 2021
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                            Address: 404 Silicon Apt, Off Holy Cross Road, I.C.Colony, Borivali West

                            Telephone line not functioning. Totally disburbing... We cannot talk to anyone. This was going on for many months. Previously also we have complainted NO action has been taken.
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              Joshua Emmanuel
                              Aug 9, 2021
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                              Address: Eastern Court, New Delhi
                              Website: Consumer Complaints

                              I have been using a BSNL Postpaid Number for the past seven years. I have been using it across India till recently.
                              Imagine my misery and surprise when there has been no network connectivity in Delhi for my SIM to work since the last few days..
                              To be precise, I had connectivity available on Friday, 06 Aug 21 for some time in the evening. After that day, there has been no connectivity all across West Delhi and people are surprised that I am using this connection saying that MTNL/ BSNL services have long been defunct..
                              All my financial transactions are stuck now and I require to go traditional now.. Cheque Book, go to Bank, stand in a line and do my transactions..
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                Pmshah007
                                Aug 9, 2021
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                                Address: Shreepati arcade A wing Nana Chowk 21 st floor, 2103 Mumbai 400036

                                Not line working please do.
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  somyam
                                  Aug 9, 2021
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                                  Address: RZ-L BLOCK, 78B VIJAY ENCLAVE, DWARKA VIJAY ENCLAVE, PALAM VILLAGE VIJAY ENCLAVE Dwarka South West Delhi India 110045

                                  Please remove the mtnl pole which is in adjascent to our house in street no. 6, RZ-L Block, 78B, Vijay Enclave, New Delhi - 110045. This is causing a lot of problems in area. There is no active connection on this pole.
                                  Issues because of this pole:
                                  1. Fire threatening because of clutter of cables on this pole which is used by local cable and broadband operators.
                                  2. Theft issue as this is used by thieves to reach to the balconies
                                  3. Space issue as because of this only one 4 wheeler can go and causes jam and fights.
                                  4. Parking issues, as there is no space left because of its wrong position.
                                  5. There is no point of having idle pole.

                                  Residents
                                  RZ-L Block, house no-78B
                                  Vijay Encalve, Near Sector-2 Powerhouse
                                  Dwarka, New Delhi -110045
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    2040260010
                                    Aug 8, 2021
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                                    Address: 904-B, PHOENIX TWRS SENAPATI B MARG, LOWER PAREL

                                    The telephone line at my residence with number 24980935 is dead. Kindly check the line and repair the fault.
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                      rits4717
                                      Aug 4, 2021
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                                      Dear Sir/Madam

                                      I Sushil Poddar have cancelled MTNL Landline connection on 31st Dec 2020 but haven't received the security deposit of Rs 2000 till date which is 4th August 2021.I was been told that i will get refund in 60 days but haven't got yet which is more than 210 days. I request you to refund my security deposit of Rs.2000. My Telephone No. is 28415114 and I have cleared all due payments while submitting the cancellation request on 31st Dec 2020.

                                      Thanks & Regards
                                      Sushil Poddar
                                      [protected]
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                                      Oct 25, 2021
                                      Updated by rits4717                                       Any update on the complaint raised as havent yet received the deposit amount
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