Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

SIR,telephone no26358563
I HAD OPTED FOR MTNL INTERNET SERVICES UNDER 599COMBO,WHERAS THEY HAVE CHARGED ME UNDER 499COMBO ,IN JUNE/JULY2010 ON THERE 1500 NOS.IT WAS A PURE COMMUNICATION MISTAKE,THE BILL CAME TREMENDOUSLY Rs.36000/- for TWO MONTHS,WHICH WAS BEYOND ANYBODY'S CAPACITY.
REQUEST WAS MADE TO CHARGE ME AS PER 599COMBO PLAN,BUT THEY HAVE NOT ACCEPTED MY REQUEST AND REDUCED MY BILL TO Rs.18000/-
BEING RETIRED FROM SERVICES I REQUESTED SEVERAL TIMES IN WRITING,PERSONAL MEETING,CUSTOMMER GRIVANCES,THEY INSTED CUT MY LANDLINE AND INTERNET SERVICES FOR ALMOST TWO MONTHS BUT KEPT CHARGING THROUGH MY BANK ECS SERVICES
PLEASE TELL ME WHAT AM SUPPOSED TO DO NOW?
THANK YOU!
DEEPAK KAMBLE

To,
The concerned authority,
MTNL Mumbai.
Respected Sir/madam,
I have lodged a complaint from many days but no action has been yet taken regarding poor speed and low bandwidth.My complaint no is98333 and My landline no. is[protected]. It is an combo plan.
Earlier i use to get proper speed but from past 10 days the connection is very poor.
Please take appropriate actions regarding this.

I have been receiving calls on my MTNL landline regarding getting some caller tune. It comes every 10 minutes and I have myself picked it up 10 times now. When I am not there, my old parents have to run from the bedroom to the hall, getting up from their sleep and they end up getting this nuisance calls. Finally I have switched off the landline by taking the plug off from the phone socket. its really irritating

To ,Whomsoever it concerned,i dr.yogesh a.gavandi,prepaid holder mob.no.[protected],want to resume my lifetime incoming free service which i activated on my no in janaury 2007.I could not it so please guide me about whether that no is still on my name & wat measures should i take to resume it.my email id is [protected]@gmail.com

I have applied for installation of MTNL phone as well as broadband(Combo offer) on 14th August 2010. Despite repeated attempt with the dept. to get it installed, i have not yet succeeded. Every other days department is coming with some excuse. It's very pathetic to see the attitude of MTNL employees. God forbid, if this attitude continues than days are not far off when MTNL will become extinct.

I Ravindra Pandya would like to inform that multiple deductions of Rs. 30/- each has occured to my pre-paid mobile no. [protected] (MTNL) I lodged complains in MTNL 1503 many times and was directed to this site. Can you show the courtsy my educating me what is this all about? Where can I approach further to complain and legal action about this misdids?(wap Club video pack) cpt nmo
1-CC[protected]

Hi,

my mo is 23641693, i have a net connection of 512 kb/s unlimited plan from MTNL .
I am facing the problem of disconnected net every now and then ,.......also my net speed is to low considering the plan I have taken.

Only answer I am receiving from MTNL is that they do not have a modem to replace my faulty one

Please help.
Thanks
Prateek

Respected Sir/madam,

Lost dolphin no [protected].
request for duplicate sim stop it until duplicate sim provided to me.
kindly send details to maninder.singh.[protected]@gmail.com or[protected]

with regards
Subash Kumar Grover...

Hi,
My no is[protected] i was charged of Rs 500 as installation charges of VOIP which was never installed at our place and due to non payment my phone was disconnected due to which we were forced to pay the whole bill.

I am been chasing all MTNL officials from the last 2 years.
Taking few steps and then they dissappear like anything and still my bill is not adjusted.

(Dear Sir,
Evenafter so many requests for refund the excess amount deducted from my a/c till today no response from MTNL Mumbai. The details are given below for ur reference.)
THANX
(K.P NAIR & RADHA NAIR)
Dear sir,
I, Mrs. Radha M. Nair have recharged my mobile no.[protected], on 09/08/2010 for Rs,750 online. the amt. was not charged in my phone . Again I recharged on the same day for Rs.750/-. Nextday I received only one recharge of Rs.750/-. Both the recharged amt have deducted from my account. i hav complained the same to the call centre but tilltoday the amt. is not credited in my account. the OTC no. of both the transaction is attached here with
OTC 9821641 & 9822030 dt. 9/9/2010.You r requested to kindly do the need ful.

Thanx
Mrs. Radha M. Nair( Mobile No.[protected] )
&
Dear sir,
I, K purushotaman Nair have recharged my mobile no.[protected], on 09/08/2010 for Rs,125 online. the amt. was not charged in my phone . Again I recharged on Dt.10/8/2010 for Rs.125/-. Nextday I receive only one recharge of Rs.125/-. both the recharged amt have deducted from my account.i hav complained the same to the call centre but tilltoday the amt. is not credited in my account. the OTC no. of both the transaction is attached here with
OTC 9822284 dt. 9/9/2010 & 9837563 dated.10/8/2010.
You r requested to kindly do the need ful.

Thanx
K Purushotaman Nair( Mobile No. [protected])

My mobile number is [protected]. just 2 days back MTNL sent me a SMS that you subscribe for M-junction and 30 Rs will deduce on 26-oct. then immediately i complain to customer care regard this but they said we dont have any info. On 26-oct 30 Rs from my account deduced automatically but customer care are saying we dont have any info regarding this. what goin on here. i post complain for the same but i know no action will be taken regarding this. please refund 30 Rs

Dear Sir / Madam

Tel no[protected].

Problem faced - Frequent Link Failure of DSL Router. Unreliability of connection.

The Main incoming telephone cable is hanging on a piece of PVC pipe without any proper Terminal box. We are facing problem of loose connection which is resulting in frequent failure of Broadband connection and line disturbance. The same was shown to the line man but he expressed his inability to do anything.

This is quite surprising that MTNL has no terminal boxes which should have been used for a better and permanent line connection.

We are really struggling in Broadband connection due to this problem and have already registered so many complaints but in no vain. If it continues then we have no choice but to discontinue MTNL Broadband connection.

Pl forward this message to the concerned deptt / officials so that proper action can be taken.

PS - The present condition of cable connection is enclosed for your reference. You can understand the situation by seeing this photographs.

I Had sent a mail to MTNL for my bills to be rechecked on 25/05/10 but not a single reply received .

Mail sent as follows:

From: Kalpna Patel <[protected]@yahoo.co.in>
Subject: Fw: Bill to be rechecked
To: [protected]@mtnl.net.in
Cc: [protected]@mtnl.net.in
Date: Thursday, 27 May, 2010, 9:55 PM



Is there anybody out there who will reply???Or my email has hit the MTNL walls.

This is suppose to be the nodal desk's email address and no revert for 48 hours??

--- On Wed, 26/5/10, Kalpna Patel <[protected]@yahoo.co.in> wrote:


From: Kalpna Patel <[protected]@yahoo.co.in>
Subject: Fw: Bill to be rechecked
To: [protected]@mtnl.net.in, [protected]@mtnl.net.in
Date: Wednesday, 26 May, 2010, 11:33 PM


Reminder 1

--- On Tue, 25/5/10, Kalpna Patel <[protected]@yahoo.co.in> wrote:


From: Kalpna Patel <[protected]@yahoo.co.in>
Subject: Bill to be rechecked
To: [protected]@mtnl.net.in
Cc: "[protected]@mtnl.net.in hemal maniar" <[protected]@yahoo.co.in>
Date: Tuesday, 25 May, 2010, 11:35 PM


Dear Sir/Madam

Number 26823474 Hemlata Patel

Bill Dated 06/05/10 is exorbitantly high, which shows the download charge of Rs. 3819. I would like to make it very clear that the download charges cannot be so high as I have not used the same. You can check my previous bills where the usage is not above 400MB which is free as per my plan. So there is no possibility that the usage can be so high. There is nobody else who could have used the same as no one accesses my computer.I also work for a telecom company and would like to inform you that such errors can happen at IT level where the user has actually not used but is billed for the same. Request you to kindly recheck the same and reverse the charges. If you'll claim that the charges are correct, then I would like to have the details of the sites visited and details of what has been downloaded, without which I will not accept that the charges are correct.

Please do not send me a standard reply saying you'll cannot do do anything, as I am a very old customer and have never defaulted in the payments.Expecting a quick and favourable reply. A call would be appreciated

Regards
Kalpana Patel

Sir,

On 4th September 2010, I paid Rs.1995/- cash at the Sanchar Haat, Hauz Khas, New Delhi and bought the MTNL 3G Jadoo Data Stick together with 3G Card (IMEI Number [protected] and Mobile Number [protected]). Under the scheme, I was allowed unlimited download for the first 2-months from the date of its' purchase.

Since the date of purchase and until today, I tried to use this Card and the Stick to operate internet. But I regret to say, that except at one occasion (within the 1st eek of its' purchase), this stick and the card never worked. With great difficulty, I am able to connect to the net but the download never starts.

I tried to seek MTNL help through emails, phone calls to 1503 and 1504, and the technical assistance number [protected]. Each time, my call was disconnected with rapid comments that "who suggested you to buy this product of MTNL, because MTNL is still in the age of developing support for this product".

As the money against purchase of this product is not refundable, will you please help me in resolving this problem of connectivity.

The stick is Teracom make.

PK Rastogi
Y-25, Hauz Khas,
New Delhi 110016.
Mobile: [protected]
Dt. 21.10.2010

Dear Sir,
I (Pradeep Pujari) request you to deactivating WAP subscription service from my mobile no ([protected] of MTNL) which is not use by me. I am getting continuously daily blessing message and my balance is getting debited unnecessry. I had never use WAP subscription form your service no 58888 but still my Rs 30 is getting deducted from my account for which I have never activated for any kind of service.
So I kindly request to pls deactivate it & credit the amount which has been deducted from my account

i have mtnl broad band connection for internet(Rs 495 combo pack).........according to the scheme of plan my download speed must be 250 kbps(kilo bytes )......but it hardly reaches 40..it not connected proper it take 30 minutes to connected after it connected but speed is very slow like 40 to 39 kb only.please help me about this problem

i have MTNL broadband connection and i was very setisfied with it until it broke down.I registered complained atleast 20 times on IVR,went to their office and complaint 2 times but looks likes they are not bothered .Its been allmost 2 months now and they even sent me a bill and i dont know what is that for.It is not possible for me to go to their office everyday as i am a working person.I dont know what to do so m registering a complain here.Thank you
Plese help me.

DEAR SIR / MADAM

I DARSHAN LAL IS USING THE BROADBAND CONNECTION (M.T.N.L) FROM 9TH JULY 2010. I WANT TO DISCONNECT INTERNET SERVICES PROVIDED TO MY LANDLINE. MY LANDLINE NUMBER[protected]. ADD :- A-32A, STREET NO;- 02, SECOND FLOOR, NOTHE BLOCK , WEST VI NOD NAGAR. DELHI ;- 110092. PLEASE DO THE NEEDFUL AS SOON AS POSSIBLE. I AM RETURNING THE MODEM AND TELEPHONE SET WITH THIS LETTER TODAY . AND ISSUE MY 12 DAY USED INTERNET BILL OCTOBER MONTH 2010. THIS LETTER AND ALL ITEM ARE SUBMITTED M.T.N.L OFFICE P.P.G. THANK YOU SIR .

Dear Sir,
This is with reference to my complaint made to MTNL vide complaint no. 1870 dated 29 sep 10 on MTNL complaint telephone no. 26302198.
Despite a dozen or more repeated attempts, i have received no response from MTNL.
I have an unlimited broadband plan on the landline no. 26303356 since 1 Oct 2010 and have barely used it for less than 6 hours in past 11 days due to the erratic connectivity.
What is ven more frustrating is the sheer apathy shown by MTNL.
Further, i strongly suspect some foul play on my landline as the phone is dead but if the receiver is picked up, there are noises in the background (People talking or a TV being watched)
I am unable to fathom what could result in this kind of a trouble.
This cyclic phenomena is happening since 10 August 10 and the phone suddenly becomes functional for 2-3 days and then goes dead (or with extraneous voices) for a week.
I am unable to get this issue addressed and I request you to please help me out.
Regards
Arun Acharya, 180 Maidangarhi, Delhi

Dear sir, i am k.k.sharma my complaint is on date 23/9/2010&complaint no is 5712