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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

1.6
Updated: Oct 28, 2025
Complaints 2915
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930
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 117

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Y
yogesh sawant
from Mumbai, Maharashtra
Aug 11, 2010
Resolved
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Resolved

Address: Mumbai Suburban, Maharashtra

I YOGESH SAWANT,my mo.no is [protected] plz disactive WAP Hvideo pack service now because i am nervos about that every month i have spnd Rs 30/- and plz inform me to send sms to me
Aug 13, 2020
Complaint marked as Resolved 

MTNL — wap.indiatimes.com

Stop SMS to me
I am a MTNL customer. My mobile number is [protected]. Kindly stop the daily SMS from
http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1
And also cancel my account in "wap.india times.com"
Thanks/Regards
Prakash

MTNL — wap.indiatimes

Stop SMS to me
I am a MTNL customer. My mobile number is [protected]. Kindly stop the daily SMS from
http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1
And also cancel my account in "wap.india times.com"

i have already lost RS 240 for this

Thanks/Regards
prakash

MTNL — WAP services of indiatimes

I am an mtnl dolphin prepaid customer & my mobile no is [protected] kindly stop sending me the SMS
http://wap5.india.be3a.com/wapsub.html?t=subwapdblessings30&p=dd&a=1 and i would like to UNSUBSCRIBE
from all the WAP SERVICES of indiatimes and also kindly cancel my registration AS SOON AS POSSIBLE.
Respected Sir/Madam,

We are recevied Virus Loaded E-Mails From [protected]@CHFleron.be Mail Address, & Message Contains Following Information

[Herbal TABS and PILLS in licensed shop UPDATE YOU ARE CLICK HERE >> ]

Kindly ask how to stop this junk mails or If you are take any direct step towards this mail address then please stop from your side.

thanking you
Amit Shah
Stop SMS to me
I am a MTNL customer. My mobile number is [protected]. Kindly stop the daily SMS from
http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1
And also cancel my account in "wap.india times.com"

I have already lost RS 100 for this

Thanks/Regards
Vicky
Dear Sir/Madam,

Stop SMS to me
I am a MTNL customer. My mobile number is [protected]. Kindly stop the daily SMS from
http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1
And also cancel my account in "wap.india times.com"

i have already lost RS 100 for this

Thanks/Regards

Vicky
Stop SMS to me
I am a MTNL customer. My mobile number is [protected]. Kindly stop the daily SMS from
http://wap4.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1
And also cancel my account in "wap.india times.com"

I have already lost RS 100 for this

Thanks/Regards
Vicky

Indiatimes — deactivate wap services

I am having dolphine card no [protected].I am recieving sms from wap 1 indiatimes .com for which i have to pay .I request to please dactivate the service.
deactivate wap services
I am having dolphine card no [protected].I am recieving sms from wap 1 indiatimes .com for which i have to pay .I request to please dactivate the service.
I BHAVESH PARMAR, my mo.no is [protected] plz disactive WAP pack service now because i am nervos about that every month i have spnd Rs 30/- and plz inform me to send sms to me
Im charudatta p. pawskar
my mobile no. :[protected]
ON my sim card your (sms.indiasubscruption) service is activat.
plese you help me to deactivation of this service.
Hi, I am Bhabani sankar Das. Once I had activated WAP HVideo in my mobile [protected]. Since then
it is being renewed automatically without asking for
subscription and charged of Rs.30/ from my mobile
account.

So I request you to deactivate the said WAP Hvideo pack with immediate effect and sent a message to my mobile after that.

Your early comliance will be appreciated.
Hi, I am Dilip Penkar Mob [protected] please disactive Mobidate dating service immediately otherwise i will go to lodge complaint in CDRF

there is no any option for deactivation of this service in your website or no by sms only your company provide activation immediately but no option for deactivation
Hi, I am Gautam Doshi. Once I had activated WAP HVideo in my mobile [protected]. Since then
it is being renewed automatically without asking for
subscription and charged of Rs.30/ from my mobile
account.
Hi, I am Gautam Doshi. Once I had activated WAP H Video in my mobile [protected]. Since then
it is being renewed automatically without asking for
subscription and charged of Rs.30/ from my mobile
account.

So I request you to deactivate the said WAP H video pack with immediate effect and sent a message to my mobile after that.

Your early compliance will be appreciated.
I AM ABHILASH TAMRAKAR & MY M.N. IS [protected]. ON MY MOBILE UNWANTED HUMSHAKAL SERVICE IS ACTIVATED FROM THE NO. 54000128.PLZ. AS SOON AS THIS SERVICE DEACTIVATE.
disactive WAP Hvideo pack service
I YOGESH SAWANT, my mo.no is [protected] plz disactive WAP Hvideo pack service now because i am nervos about that every month i have spnd Rs 30/- and plz inform me to send sms to me
DEAR SIR
I AM GETIG MOBILE UPDATES FROM INDIATIMES 58888 SERVICE FORTHE LAST 5 MONTHS
AND EVERY TIME I RECEIVE THE MESSAGE Rs.30 IS DEDUCTED FROM MY MTNL MOBILE ACCOUNT.
I HAVE TRIED EVERYTHING TO STOP THE SERVICES OF MOBILE UPDATES .
PLEASE HELP ME OUT BY STOPPING THIS KIND OF SERVICE FROM INDIATIMES.
THANKS Biswajit Pani

MTNL/SMS INDIATIMES/58888 — WAP VIDEO

my name is yogesh sawant my mo no is (dolphin)[protected] i have too much problems about both o[censored] r service because lot of month i have facing only one problems that is wap Hvideo service every time i spnd 30 Rs plzzzzz unsub this service and inform me (sawant.[protected]@rediffmail.com ) NOTE this secound time to msg u.
I Kishor Chandre, my mo.no is [protected] plz disactive WAP Hvideo pack service now because i am nervos about that every month i have spnd Rs 40/- and plz inform me to send sms to me.
I mr. Sham Bhogle, my mo.no is [protected] plz disactive WAP Hvideo pack service
I Sunil dhune, my mo.no is [protected] plz disactive WAP pack service now because i am nervos about that every month i have spnd Rs 30/- and plz inform me to send sms to me

mtnl/sms.indiatimes.com — unnecessary sms

I am krishna sharma unwanted msg from 58888 iscoming from 6month pls deactivet service my mobile no [protected]
DEAR SIR
I AM GETIG MOBILE UPDATES FROM INDIATIMES 58888 SERVICE FORTHE LAST 5 MONTHS
AND EVERY TIME I RECEIVE THE MESSAGE Rs.30 IS DEDUCTED FROM MY MTNL MOBILE ACCOUNT.
I HAVE TRIED EVERYTHING TO STOP THE SERVICES OF MOBILE UPDATES .
PLEASE HELP ME OUT BY STOPPING THIS KIND OF SERVICE FROM FROM INDIATIMES 58888 SERVICE MY MOBILE NO IS [protected]

MTNL/SMS.INDIATIMES.COM. — unwanted service messages

DEAR SIR
I AM KRISHNA SHARMA RECIVING UNWANTED MSG FROM 58888 INDIIATIMES.COM PLS STOP THIS MY NO IS [protected]
Hi, I am vasant rambade. Once I had activated mantra and other service in my mobile [protected]. Since then
it is being renewed automatically without asking for
subscription and charged of Rs.106/ from my mobile
account.

So I request you to deactivate the said mantra and other service pack with immediate effect and sent a message to my mobile after that.I have been return my Rs106/- because it your wornglessness
I'M KRISHNA SHARMA POSSESING NO-[protected]...AND I'VE BEEN COMPLAINING SINCE LONG BACK.THIS IS MY 10TH COMPLAIN.I WANT INDIATIMES.COM 58888 MESSAGES TO GET DEACTIVATED TO THE EARLIEST.


EXPECTING THE ACTIONS ASAP...
Dear sir
BHIKARI SMS.INDIATIMES.COM
disactive WAP Hvideo pack service
I am P. MARTIN JAYARAJ, my mob. is [protected] plz disactive WAP Hvideo pack service, daily i am getting lot o[censored]nwanted sms from indiatimes
disactive WAP Hvideo pack service
I am RAJU B.LOHAR my mob. is [protected] plz disactive WAP Hvideo pack service, daily i am getting lot o[censored]nwanted sms from indiatimes.

MTNL MUMBAI MOBILE — UNWANTED WAP SERVICE FROM INDIATIMES

For the last 2-3 months I am getting WAP messages from Indiatimes on my MTNL Mobile Phone [protected]. So many times I hv complained to MTNL Customer Care for deactivation of Indiatimes WAP services, but proved futile. Since February they have deducted Rs.60/-(10x6) stating that "Thanks for using WAP service, your total charges is Rs. 10/-". As far as my knowldge I hv not reqeusted the WAP service from Indiatimes. Please deactivate all WAP service from Indiatimes on my mobile [protected] at the earliest and credit back the money which was charged without my intimation/permission. It is also suprise that this mbl no is under DNDC .

RNK Menon

Indiatimes — unwanted service SMS

my email id is [protected]@ymail.com..kindly send me link to unsubscribe SMS from http://wap.indiatimes.com/folloprx/follobsnldea.aspx -
I am requesting you to do the needful, to unsubscribe, and stop deducting
the charges for the service, which I have not opted.

MTNL Mumbai — BROADBAND CONNECTIVITY&SPEED ISSUE

I M HOLDING LL#28336601 WITH BROADBAND CONNECTION, DESPITE MY SEVERAL REQUESTS AND COMPLAINTS, MY COMPLAINTS HAVE NOT BEEN RESOLVED YET.AND I AM AT THEIR MERCY AND THIS IS NOT TOLEARABLE.

MY PHONE NO 25271726 BROADBAND SERVICE IS NOT WORKING PROPERLY

MY BROAD BAND SERVICE IS NOT WORKING PROPERLY BECAUSE DUE TO DISSCONECT MANY TIMES IN A DAY. NAME KHEM CHAND BUNDELA. MOBILE NO. [protected]. REQUEST FOR INCOMING CALLS DETAILS ON MY MAIL ID [protected]@YAHOO.COM.

Phone and Broadband Deal

Dear Sir, From last one month my landlines phone is dead and nobody ready to solve this problem we have already registered our complaint to customer care but nobody is solving this problem, please share MTNL escalation matrix.

PHONE NO. 28474283 REMAINING NON OPERATIONAL DESPITE PAYMENT OF BII

Despite payment of bill and constant reminders 28474283 is remaining non operational.Please look into immediately AMOL GAUTAM E-1204 VISTA RAHEJA VIHAR POWAI MUMBAI--72
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    D
    d_paji
    from New Delhi, Delhi
    Aug 10, 2010
    Resolved
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    Resolved

    Address: South Delhi, Delhi

    Dear Sir/Madam
    My self Dharmender Sejwal R/o Lado Sarai, New Delhi.
    My problem is that I have an MTNL internet connection which is not working from 20th July 2010 and I am complaining again and again to the MTNL customer care which 1504 but no resopose. Can you belive that i personaly talked with Mr. P.P. Singh on his mobile ([protected]) Mr. Singhel ([protected]) Mr. Vikram Singh (AM) ([protected]) they all are on high position in MTNL and Lastely in my exchange lado sarai[protected] but till date (10 August 2010) there is no response. Can you suggest me what should i do. Is there anybody who can help me to shotout this problem.
    Please respond me if it is possible.

    Dharmender Sejwal
    MTNL Number 29523536
    [protected]@yahoo.co.in
    Mob. [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      O
      ombharadwaj
      from Mandsaur, Madhya Pradesh
      Aug 8, 2010
      Resolved
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      Resolved

      Address: Gautam Buddha Nagar, Uttar Pradesh

      Respected Sir,

      I am realy disappinted from MTNL prepaid- delhi,
      I am using MTNL-prepaid ([protected]) from last 5 years, due to some urgency i was out of city from last 2 month(presently in Indore M.P.) and I had around 262/- rupee balance in my phone. but i was unable recharge my mobile in this duration, today 8-aug-2010 was the last date of my phone grace period and I have recharged it on the same day(08-aug-2010) before expire the grace period after that they have deducted my all previous balance 262/-. i have talk with customer care but are not hearing me.

      Such type of Harassment from a goverment dept.is realy ridiculous.

      Please do the needful and give me justice.

      Thanks.
      My Name is : Om Narain Bharadwaj
      My another contact number : - [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      my name is anil kumar jain, working as Professor of orthopaedics at university college of medical sciences, delhi and residing at A-10 part B ashok nagar ghaziabad.i had mobile no [protected]. my mobile was misplaced on 31 july 2010. i was searchibg at home. i got a new sim issued on 21 august 2010. to trace my mobile i wand call details between 31 july to 20 august. how can i get it. my other mobile no is [protected].
      my email is [protected]@gmail.com
      dr anil k jain
      Date of Birth[protected]
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        A
        amitrocks18
        from Mumbai, Maharashtra
        Aug 7, 2010
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        Address: Mumbai City, Maharashtra

        my sim no is[protected].my sim is required a PUK code to work bcoz it is blocked.can u give me required puk code.my email is "[protected]@gmail.com"n my mtnl mobile no. is [protected].plze plze plze help me.
        My sim no is[protected].My sim is required a PUK code to work bcoz it is blocked.Can u give me required puk code on my email "[protected]@yahoo.com" n my mtnl mobile no. is [protected].plze plze plze help me. Call me also [protected] that number. reply me
        Pls send me PUK Code.

        MTNL — puk code required

        Dear sir,
        My SIM is locked please provide me PUK code. My MTNL number is [protected] and sim number is[protected] . Kindly send my PUK number on [protected] or pawar.[protected]@gmail.com .
        Thanks and Regards,
        Mithil Pawar
        Pls send me PUK Code
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          manu.pardeshi
          from Mumbai, Maharashtra
          Aug 7, 2010
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          Address: Thane, Maharashtra

          Hello my name is Manish Ravindra Pardeshi & im staying in Kalwa (Thane) I have taken a new internet triband unlimited plan of 512kbps @Tariff of 599 Rs. but according to my plan i have to get the speed of 512kbps but im getting speed of 20 to 30 kbps im facing this problem from last 2 motnhs after so many complaints i did not get the satisfied solution for the same i went to telephone exchange office for clarification but they were saying that the speed you are getting is accurate according to our rules. I'm making this complaint so that i want to know what will be my actual internet speed if im paying 599 Rs. for the same. Respected sir its my humble request to look into this thing & please clarify the problem.
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            A
            Artika Tiwari
            from New Delhi, Delhi
            Aug 7, 2010
            Resolved
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            Resolved

            Address: South Delhi, Delhi

            I am not receiving bill on my address. I have changed my address and provided original document for address proof as complaint was not getting registered without submission of original address proof in idgah road offic. I call at call center, customer support executive behavior was very rood. Your CES doesnot have manners to handle customer.
            Aug 13, 2020
            Complaint marked as Resolved 
            my bill is not yet recieved for the month of sept, oct 2010, my number is [protected]

            dolphin, Mtnl — not receiving bill

            My Mobile bill is not receiving at my address due to which I am unable to pay the bill. But company always disconnect my service. my No is [protected]
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              maheshdhanavade10
              from Mumbai, Maharashtra
              Aug 7, 2010
              Resolved
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              Resolved

              Address: Mumbai Suburban, Maharashtra

              Hi,
              My self Mahesh Dhanavade.
              I have register for mtnl DSL_495_combo plan on 24th July 2010.
              They said that you will get connection in eight working days but yet no one is comes from MTNL to set the land line connection.
              I have call the chembur exchange but no one is picking up the phone....
              Where do i go....
              please help me out of these
              Aug 13, 2020
              Complaint marked as Resolved 
              My telephone number is 25203803 Mahesh Dhanavade
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                B
                budh parkash
                from Delhi, Delhi
                Aug 6, 2010
                Resolved
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                Resolved

                Address: New Delhi, Delhi

                I am a dlphin mobile customer having No. [protected] since about 5 years. I had dropped cheque for the bill amount for June, 10 on 22nd July after getting details from MTNL dolphin bill viewing system as the original bill did not reach me. MTNL suspended my incoming as well as outgoing services and on enquiry i learnt that the bill amount is still outstanding. On enquiry from MTNL Toll free nu. i was told that you check from your banker regarding clearance of cheque to ascertain the status of payment. As the Cheque was not cleared, I went to Sanchar Haat at Idgah, near Jhandewalan Temlple and paid the amount in cash at 11 A.M. on 4 August. I was assured that the facility will be restored within 2 hours. It is two days since then the facility is yet to be restored. On enqury on toll free no. yesterday i was told that the overdue bill is cleared and my no has been noted for early restoratuon of facility. I am at a loss to understand how it can take so long to restore the facility.
                Aug 13, 2020
                Complaint marked as Resolved 
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                  A
                  anand_5252
                  from New Delhi, Delhi
                  Aug 5, 2010
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                  Address: Delhi

                  I am subscriber of I Control IPTV (Akash Optics). I am being harassed by the staff of IPTV.
                  I upgraded my plan from Rs.299 to Rs. 399 on trail, which was done by the person (Uma Shanker) who visited my place to recharge my services. At that time I did not give any prior notice, this was done on suggestion of Mr Uma Shanker that we can view any movie at any time with an additional payment of Rs.100.
                  But after its use for two month I did not find this plan suitable for me or my family as we hardly got any time to watch a movie.
                  So on 30th Jul 2010 when I requested for recharge of my service and I also requested to downgrade it to my previous plan of Rs.299.
                  A person from Akash Optics visited my place on 2nd Aug 2010 for charging. First of all he refused to charge for downgraded plan he said downgrade is not possible. Then He spoke to Lalit in his office and he allowed he to do so then he recharged my services for downgraded plan of Rs.299.
                  But to my surprise my account was suspend on 4th August 2010 for which I made a complaint to Akash Optic wide their complaint number D/1007/0408/HS attended by Mr Harish . There after my services were reinstated.
                  I was surprised to see my account stand suspended today (6 Aug 2010) again.
                  Please look into it why it is happing again and again even after I have paid in advance for my services. I don’t think I need to give any advance notice to change my service as I am on prepaid plan.
                  Still if there is anything then how my plan was upgraded without any advance notice and on just a flick of charge. So there cannot be two different norms for changing plans for upgrading and down grading.

                  icontrol tv/ iptv — worst service

                  first i waited for its installation for more than one month after its booking, thereafter its STB gets hangs
                  after 1 or 2 hours. secondly it plays like its buffering
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                    B
                    beersingh
                    from Delhi, Delhi
                    Aug 5, 2010
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                    Address: North Delhi, Delhi

                    i (beer singh rawat) booked mtnl internet service on 29-june-2010. my telephone no is 27617960. after a month they install telephone box. and after two or three days phone was in working. but internet was not working. they said they had not modem. we wait for that. at the end of july modem was installed. two day it was working properly but after that there was no any connection in internet. ya there is one more thing, when we call customer care no- 1504 our internet is working for some time. and after some its gone. we complaint so many time in that perticular number. but diferrent executive gave different advice. they commits our service engineer came to you within 24 hour. but right now there are so many 24 hour are gone. my work is in bad position due to bad service and bad commitment
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                      prashant pednekar
                      from Delhi, Delhi
                      Aug 4, 2010
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra

                      MTNL BROADBAND CONNECTION NOT WORKING PROPERLY SINCE INSTALLATION
                      I have lodged sevral complaints (complaits no :- 1397, 2585 ) in the past few days, but still the same problem continues and I am stuck with the same problem every now and then. Further I am not able to avail the services for which I am paying regulary.

                      Request you to kindly get the line tested and change the cable at the earliest as the same is having multiple joints from main connection box to my residential place.

                      From the time I have availed of this service it is malfunctioning.

                      Connection problem for no:- 25661189 plan - 499 Combo Plan
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      mtnl broadband connection — MTNL BROADBAND CONNECTION NOT WORKING SINCE INSTALLATION

                      I regret to bring to your kind notice, my sad experience with getting an MTNL internet connection installed at my home. I had registered for an MTNL Broadband connection in the month of May, 2009.

                      By the day lf Installed connection it is not working properly. Anytime , the connection got disconnected.
                      From that day onwards till today, nothing has been done about it.

                      I have made many complaints but the internet connection has not been restored and working properly in full swing.

                      When called, the reply I get from the official is, "Every time when I visited personnaly to the conecerned area office they said that very soon the probelm will be sort out by our engineers.

                      I have'nt even used the internet for one week regulary in one go. Please look into the matter and arrange to get the internet restored at the earliest.

                      I would also like to khow wheather the monthly charges towards the internet connection would be PROPORTIONATELY DISCOUNTED FOR THE NUMBER OF DAYS THE INTERNET WAS NOT WORKING.

                      TODAY IN MY ABSENCE A TECHNICIAN FROM MTNL OFFICE CAME....................BUT THE SPEED IS NOT THERE.....................HE ONLY START MNTN.IN SITE TO MY PARENTS, WHO ARE NOT AWARE ABOUT ANY COMPUTER APPLICATIONS.

                      While on working on gmail eveytime THE ERROR SHOWN IS AS UNDER :-

                      Loading...
                      This seems to be taking longer than usual.
                      If you are using a slow Internet connection, you can wait a bit longer for this page to finish loading, or just use basic HTML view for now.

                      If you are using your normal Internet connection and you usually get past this loading step without any problems, please refresh this page in your browser.


                      BUT WHEN I GO TO ANY OUTSIDE CYBER CAFE, IT IS RUNNING IN FULL SWING WITHOUT ANY PROBLEM OR IN SPEED.




                      Looking forward to hearing from you and thanking you.

                      VIRENDRA KUMAR VATS
                      Ph No.[protected] / [protected]
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                        M
                        montu1920
                        from Delhi, Delhi
                        Aug 1, 2010
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                        Address: South Delhi, Delhi

                        Sir my name is Manish and i have taken mtnl broadband connection 4-5 months back. At the time of providing connection the said that the internet speed will 512 kbps but i never got that speed. At the time of downloading something i am getting speed upto 60-70 kbps but in my neighborhood one of my family member is getting speed above 100 kbps. I made complaints about my problem many number of times even to the person who is looking my area Hauz Khas. But no action is being taken yet. Every time i made complaint, they tell me that they have written my complaint and my problem will be solved shortly but till now no action is being taken. please sir take some action and help me out this problem as soon as possible, i am tired of making complaints in the mtnl office.
                        Thanks

                        MTNL — No action against broadband complaints

                        I complained for poor broadband (Complaint No.- 5467 ) on 27th March following which a technician visited my house to have a look at the problem. He told me that modem is fine and the problem is due to humming in wire line. He even talked to some official and asked him to get my wire replacement done. But nothing has been done so far even after 15 days.
                        I even complained of noisy line on 198 ( complaint no. 1321 dated 8th April ) and the only result I got is that LINEMAN calls me 5-6 times each day asking " TELEPHONE THEEK HAI KYA ". Even the supervisor K.D.Sharma just keeps doing the same. I dont understand how will it be corrected without doing. The only problem I think is that I will have to give some money to the Lineman to correct it.
                        Now I think that I made a big mistake by subscribing your broadband service.

                        Please help me out in getting the wire changed and thus solving my broadband and telephone problems.
                        Looking forward for your help.
                        Thanking You
                        [protected]
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                          D
                          dep1kr
                          from Delhi, Delhi
                          Jul 31, 2010
                          Resolved
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                          Resolved

                          Address: Delhi

                          Hi,

                          i am deepa.. using MTNL connection from last 1 year.. I have taken connection o[censored]nlimited usage MTNL broadband.. but whenever i use that connection its hardly work for 10-15 min then sometimes ADSL not working some time USP not working.. then just try try and try.. it hardly come at that time...their instruments whether modem wires they are 3rd class..even thismth i tried to remove the connection i called on[protected] that how can i remove the connection.. she told me pls call[protected] they i switchof[censored]r connection same day.. then i called that 1500 no they told me go to MTNL office with latest paid bill they will cut of[censored]r connection. on 28th i paid bill and ask for removing my connection they told me to come with instrument when i went on 30th with instrument and modem.. they told we will not remove ur connection u have to come 5 days before the closing i mean 30th.. Why?? dont know.. i mean i will leave my 5 days usage although i will bill.. but they will not remove connection on 30th and said if we cut on 30th u have to pay next mth bill too.. and their customer support people.. they are ridiculus they dont know the proper answer of querries..Although in august i am out of city but still i need to pay broadband connection bill 720 Rs.. just because they people told me.. i am very upset... with their behaviour...how many times a person visit their office.. for a single work...

                          Deepa
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          i am Raghwendra.. using MTNL connection from last 10 year.. I have taken connection o[censored]nlimited usage MTNL broadband.. but connection of last two month not work, or evrytimes ADSL light blinking ' last 15 days the phone is also not working' i so many toled mr R.N.Tiwari GM North zone delhi .but no use evry time he will toled i will see.i will pay evry month Rs 800/; so why i am paying that amount if my phone is not working. my NO [protected]
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                            P
                            patelrenish
                            from Bengaluru, Karnataka
                            Jul 30, 2010
                            Resolved
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                            Resolved

                            Address: Mumbai Suburban, Maharashtra

                            I have a landline telephone of MTNL (No.[protected] which is dead from past 20 days.
                            I had raised a complaint with MTNL for the same on 11th July 2010 at their help line number[protected] Complaint No. 1933.
                            We have made 3-4 visits to their telephone exchange, but the end result is that the line is still down.

                            My cell No. is [protected].
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            land line telephone — Non working telephone since last 20 days

                            Sir,

                            I would like to inform your goodself that several complaints made regarding rectificatin of my telephone No.[protected] since last 20 days. I kindly request you to rectify the same promptly.

                            land line telephone — Telephone Not working for last 40 days properly

                            In July 2011 our land line did not work properly for almost 25 days when a complaint no.[protected] was lodged .It was put in order and worked only for 48hrs. and again dead.
                            I request to allow us not to pay last month charges if any. We request to provide quality service in time.
                            Regards
                            usha
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                              K
                              Krishna_07
                              from Mumbai, Maharashtra
                              Jul 28, 2010
                              Resolved
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                              Resolved

                              Address: Maharashtra

                              MTNL is not giving the said internet speed.
                              I have 495-unlimited broadband plan offered by mtnl.
                              The speed given to the users is said to be 320kbps....... ie. it should be around 40 kbps....
                              but they give a speed of 25-30kbps.... and when tried to test on mtnl speed test it shows 256kbps........
                              its us who r in s great loss...................

                              HELP US............
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                S
                                sushilrampal
                                from Delhi, Delhi
                                Jul 28, 2010
                                Resolved
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                                Resolved

                                Address: East Delhi, Delhi

                                Sir, I have taken unlimited plan for MTNL Broad Band Internet service. They promise at the time of connection this will provide 256kbs speed for downloading. But after a month there was speed of 50-60kbs and now a days only 8-10kbs speed is coming. What is the use o[censored]nlimited downloading when you are not getting propoer speed. I have complaint their coustomer care center as well as to area manager but all in vain.

                                kindly suggest when I paying my monthly bill of Rs.699/- for this connection regularly every month why I not getting speed 256kbs as said by Mtnl.

                                Where should I go for this .

                                My Phone no. is 22304680
                                My consumer no is [protected]


                                Kindly do needful to resolve this complaint.

                                Thanks
                                Sushil KumarRampal
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Dear Sir,
                                i have taken unlimited plan for MTNL broadband internet service use my computer speed is 100 Mbps, kindly so please provide the new plan for high speed phone no.28115714 this phone no is the connecting the internet.



                                From
                                Castle valves ltd.
                                1st community centre
                                2nd floor above HDFC BANK
                                mayapuri industl.area phase -2
                                new delhi-64

                                Sakshi Vajpayee
                                mob:-[protected]
                                landline no:[protected], 28111712
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                                  V
                                  Venkatesh. R
                                  from chennai, Tamil Nadu
                                  Jul 28, 2010
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                                  Address: Maharashtra

                                  Hi Concern,

                                  This is Venkatesh. R my balance got deducted previous balance is 140 current balance is 85 regarding this i have raise a compaint in Customer care they are not giving any proper resoponse.
                                  Complain No. CC[protected] logged on 26/07/2010 morning & CC[protected] logged on 26/07/2010 afternoon
                                  and Customer care Excutive names are Swapnali , Gaurav, Shiv, Anil, Neha Sevani, Kavitha, Yasmin, Rajesh Vishwakarma who has disconnected the call and not provided the details
                                  Dear Concern,

                                  Yesterday again the balance got deducted 20 Rs for that i have logged a complain no. CC[protected] and customer care people saying that it is for my group plan which is activated on August month. But i have not sent any msg from my no. [protected] my plan got activated at that time when my no. was not active or in use at that time i have purchased new simcard due to sim got rejected because the of the wrong pin code provided by the customer care people
                                  Even i have the call track sheet of my no. from 1 day before the sim card got corrupt and till 2 Aug my sim card was inactive than how could able to send any msg or call any body
                                  in that call sheet mtnl people are unable to give the justification for amt deducted

                                  could any give proper guide lines contact no. escalation path

                                  Thanks and regards,

                                  Venkatesh. R
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                                    D
                                    dev singh
                                    from Delhi, Delhi
                                    Jul 26, 2010
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                                    Address: South Delhi, Delhi

                                    i have used about 407 MB during jun 10 as shown customer wab care (register mtnl bol.net in). but in the bill it is shown total mb usage 504.I have been charged extra. i have already paid my bill of jun10.
                                    Therefor i request to kindly check my mb usage and amend my bill and adjust my paid money in the next month

                                    MTNL Delhi — excess bill

                                    please check my volume download of jun 10., it excess so please recheck and and my bill and adujst in the next month. i am attaching the download vol
                                    total vol used 416 mb in the bill it is shown as 505 mb so 89 mb extra bill is shown
                                    My phone number is[protected] and consumner no. [protected]. This phone was dead from 15.11.2010 to 02.12.2010. and that time MTNL wan on strike. But Problem with my November telephone bill.The bill has came from your side RS 743 . which is whole month bill. that is not correct.please correct my november bill as per my telephone connectvity. thanks & regardsAniamma josephflat no. 107, 1st floorshreedhar apartment, 884/i, ward no.6opp. sbi, mehrauli, new delhi- 110030phone number[protected]date : 13.12.2010
                                    this is to inform you that I have cleared all my due upto 31st of march 2011
                                    and the broadband tariff has been changed from 1st of april i.e trib 250 combo

                                    Plan Name TriB 250 Combo
                                    Download Speed Maximum bps Up to 2M
                                    Download Speed Minimum bps 512 K
                                    Upload Speed in bps 256 k
                                    Monthly Free Data downLoad 400 MB
                                    Monthly Minimum Charge Rs 250
                                    No of Free E-mail ID’s (4MB) 1
                                    No. of free pulse (calls) If applicable) 100
                                    Call Charge Per Unit Pulse beyond free calls Per pulse Rs. 1.00
                                    Additional Charges Beyond Free data Download Per MB Rs 0.80



                                    But I have checked the new bill for Rs. 1636 on web this is shocking for me
                                    i am enable to understand that how can it be and the boradband usage of my connection is not shown on web
                                    so you are requested to please look into the matter and do the needful
                                    Please rectify the bill and inform me after that I will deposit the amount.
                                    this is to inform you that I have cleared all my due upto 31st of march 2011
                                    and the broadband tariff has been changed from 1st of april i.e trib 250 combo

                                    Plan Name TriB 250 Combo
                                    Download Speed Maximum bps Up to 2M
                                    Download Speed Minimum bps 512 K
                                    Upload Speed in bps 256 k
                                    Monthly Free Data downLoad 400 MB
                                    Monthly Minimum Charge Rs 250
                                    No of Free E-mail ID’s (4MB) 1
                                    No. of free pulse (calls) If applicable) 100
                                    Call Charge Per Unit Pulse beyond free calls Per pulse Rs. 1.00
                                    Additional Charges Beyond Free data Download Per MB Rs 0.80



                                    But I have checked the new bill for Rs. 1636 on web this is shocking for me
                                    i am enable to understand that how can it be and the boradband usage of my connection is not shown on web
                                    so you are requested to please look into the matter and do the needful
                                    Please rectify the bill and inform me after that I will deposit the amount.

                                    MTNL Delhi — bill of without usage

                                    my phone no is [protected] dead from about 4 months on their site they showing closed but still bill details are there what should i do,complaint is already registered.
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                                      Deepali Kawade
                                      from Delhi, Delhi
                                      Jul 24, 2010
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra

                                      we requested to MTNL to change only internet triand plan DSL 395 plan (unlimited downloading). our previous internet plan was DSL 199. but not for landlien plan.
                                      landline plan was dfferent only.

                                      but they have activated DSL_Unltd_Combo_495 which was not requested.

                                      this is totaly fault from MTNL offiice (mira raod)
                                      it has to change asap.


                                      Please take action against this asap
                                      +2 photos
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        zazikant
                                        from Mumbai, Maharashtra
                                        Jul 23, 2010
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra

                                        i have mtnl broad band connection for internet(Rs 495 combo pack).........according to the scheme of plan my download speed must be 250 kbps(kilo bytes )......but it hardly reaches 40...please help me out :((((
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        i have the same plan...its working great for me...geting 300 kbps downloading speed...simply great...
                                        hai I have same plan but get 30 KBPS download speed, made complaints no use no improvement. My No is 24131052 wadala mumbai.speed test result file size 1000KB, Time download 28.182 sec, bandwidth348kbps.The speed test result is download speed 0.32 mb/s, upload speed 0.21 mb/s.Can any body help me solve this.
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