Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Hi,

My MTNL Landline phone is not working for last 3 months. I have given 100s of complaints on phone and emails. Still no response.
To add in the pain, they are sending continuos bills for the monthly rentals.

Attach is the mail refernce i had sent to them ->
On Tue, Sep 21, 2010 at 1:48 PM, Vipul Jain <[protected]@gmail.com> wrote:
Dear Concerned,

Its more than a month that my land-line phone is not working. Out of continuous mails and complaints over phone there had been no resolution provided. I request to kindly look in the matter immediately.

Also, since my phone is not working for more than 30 days I may not be liable to pay the monthly rental.

Lastly, If the problem is not resolved on priority I would suggest to disconnect the connection and terminate the services.

Regards
Vipul Jain
[protected]
landline:[protected]


On Mon, Sep 13, 2010 at 11:21 AM, Vipul Jain <[protected]@gmail.com> wrote:
Dear Concerned,

I am a MTNL Land-line subscriber - [protected].
I had raised a complaint on toll free number for a noisy line. There was no action taken for the correction, however now there is no dial-tone at all.
The complaint was logged at website as well on 18-August. The details are attached for your quick reference.

Check Status-Telephone
Telephone No: 22159856


Docket No: 1745
Complaint date : 8/18/2010 16:14:29
Exchange : KKD
Complaint Type : NOISY LINE
PENDING AT : Outdoor


I request your kind self to please look in the issue on priority.

my tel no' [protected].i have taken 599 broad band plan and its speed is too slow and many times connection is also going to disconnect.sir iam student and my exam would be on nonember.I take a online class daily but due to the problem of internet.I m unable to takje class.
please help me out from this problem .


rinku mishra
26043044
07/10/2010

Sir / Madam ,
i have a mtnl line phone no 25373068 ...i have taken this connections as i wanted a internet connection... i have taken the internet on the 21 aug 2010 ... but the internet is not working properly from day 1 ..i have the the following grieveances with mtnl for the internet ...
1} i had taken the internet connections for 749 unlimted plan where the download speed should be 752 kbps ...but the download speed that i recived was not more than 30-40 kbps ....i have raised a complaint from day 1 regarding the same ..which i was said will be looked into and the speed would be increased ...unfortunately i did not happen ..
2} also the internet is not working from the last 3 weeks ...i have called numerous times to the technical support on 1504 and 198 ...i have also made call to Mr chudi and Mr singh who handle the dadlani park and balkum area in thane ....who said that they are going to send the engineer ..but every day for the intial 2 weeks the engineer would call and ask whether the link light is stable ...which is usually blinking ...when we inform the tech about the same ..he says that he will come and check ..but unfortunately o engineer has arrived till date ..
3} for the past 2 days the internet comes for 5 mins and then the link light again starts to blink in the modem ...and i loose internet connections ..i have to reboot everything and still am not able to go online ..the link light is intermittent ..ie sometimes it is stable and sometimes its blinking ...

hope that you will look into the matter and get the issue resolved as soon as possible ..

Thanking You
Sarju Rajan

Respected Sir,
Myself Mohit Baluni residence of east delhi(shakarpur). I am using MTNL broadband service from past 4 years and now i am suffering from splitter problem(CPE) from the last month. I have registered around 10-12 complaints but no response till now.
So this my humble request to help me to solve my problem.

Thanks
Mohit Baluni
22412383

My MTNL telephone number is[protected].
I got new connection on 17 Aug 2010. And from 25 Aug 2010, I registered a complaint that internet is not working but, I am soory no body is taking care of it. All seniors people are busy in office even they dont have time to pick the phone. I called them more than 200 times but still no response. Pls dont do that. we are your customer, pls serve us dont tease.
Its very painful. Pls resolve my issue.

Sir,

Please refer to the above noted subject. The Landline Telephone no. [protected] is installed in the name of Smt. Sanjam Chima, D-II/70 Kaka Nagar, New Delhi.

Since long the above said telephone is out of order and not at all working. Though the Bill has been raised for Rs. 992/- against this landline connection for Tri-band usage, wherein since long the internet connection cannot be used due to faulty telephone line.

It is requested that the dues of Rs. 992.00 may kindly be waived off as there is no use of internet connection due to non-functioning of landline telephone line i.e.[protected] CA No. [protected]

Further, it is requested that the above connection be rectified at the earliest enabling us to use the internet Tri-band connection and availing of the services.

Thanking you.

Yours faithfully,


(SANJAM CHIMA)
D-II/70 Kaka Nagar,
New Delhi

During the month of august 2010 my connection was closed for approx one week due to problem of my PC's harddisk. Also in sept 2010 due to RAM of my PC. During this period I also launched complaint for telephone connection.
I do not use internet daily and mostly it uses to see emails orkut or some sites. Normally my bill is near and under Rs. 300/-.
I dont understand how so many did get used in my account? Pl. send me my bills detail. So it could help me to control over my bill.
Pl. check my last bills for uses of net.
I have doubt that somebody mis use of my line.So please check it. Properly

my name is deepak kumar my mtnl telephone no is 26045759. it is dead last five days date on 24/09/10 i have booked many complaints by internet and no198 mtnl no my mtnl complaint no, 624 not solved that . I have very upset nobody mtnl offical clear contact me. please solve my problem.
my email id :[protected]@gmail.com

Hi,
I would like to inform you that MTNL is the most patetic service provider for internet. Telephone was ok, but their customer service or Internet website of mtnl is really BAD. So is their billing department for broadband. I have two complaints. First time I had to pay now this time I am not going to pay.

First time when i had applied for MTNL broadband service, i had opted for Mtnl night unlimited. My number is 24080263.
I had ordered over the phone few years ago. That time the bill used to come for two months together. When the first month Bill came, it showed that i was not on night unlimited but pay as per you go. I was charged for all the mbs consumed during the night. I fought with them. I was quite young, my mother had to take all the troubles by visiting their office every now and then. They dint do anything. At the end of the day, we had to pay. We disconnected the broadband immediately.
After few years, now in march 2010 they had introduced 495 combo plan. I had opted for this plan. But the speed was no good. So shifted to my normal cable operator in the month of may(somewhere on 15th may). So i requsted them to change to Rs. 49 - 200mb limit plan on 28th May 2010. The operator who took the request said that it will change on 1st of June 2010. I was using the internet accordingly till 1st June. When i opened the page on 1st June 2010, the plan was still on combo 495 UL, I dint get a call from them regarding the plan change, and the website - http://register.mtnl.net.in/ - showed i was on 495 Unlimited. I called the customer care, asked them when will it change. They said it will happen soon. I went on using MTNL whnever there was a downtime on my other internet. I used to call the customer care on a daily Basis and check the website. The plan dint change untill 10th of June 2010. I opened the website and checked my account, it showed the plan 49 plan and as per pro rata, they gave me 140 MB for the remaining month. I called customer care if it was the remaining balance. They confirmed that the plan has changed and yes i can use upto 140 MB.
Now I have no idea why the june months bill and july months bill came in the month of July. I got a call in July that there is an unpaid amount for previous bill. I was shocked to hear the amount. It was around Rs 5000. I was sure that again MTNL Broadband Dumb service has gone wrong somewhere. I waited for the bill. It came towards the end of july. It showed that broadband usage for the month of may - 3500 mb and then next months bill - broadband useage for june 2500 MB. I was shocked, since june 10th and as per website, i have used accordingly and have never crossed the usage limit. Infact i was so careful when it reached near 50mb left, i stopped using it. These DUMB MTNL BROADBAND AND ACCOUNTS DEPARTMENT are saying that the plan changed to 200 MB limit on 29th May itself. So i was charged for those three days -29th to 31st of May and from 1st June to 10th June morning before the plan was changed. I approached them saying that it was confirmed and dint change on 29th. They made me visit different department- from accounts to technical engineer. None of them could resolve the Problem. They also made me talk to the head of SION MTNL. She couldnt resolve it either. She asked her assistant MR DUKREE to help me further. Mr. Dukree, Good for nothing, says that nothing can be done about it. You have to pay for those useage since you have used it. Another thing, Just for the information which even they corrected it now- I was charged for the entire month broadband MB useage for may month- where they agree that it was changed on 29th may. Wow they Make errors and they have their own story, in which itself they have made an error. I need my Line Back. I was happy with MTNL Telephone Line. I would never recommomend any one to go for such an unorganised Broadband service which shows something on website and customer care, and bill us according to their systems. I am Highly dissatisfied. I need a solution. My Line has been disconnected. Im not ready to pay for their Mistakes.
I am not rich either that i can pay this and continue. Im seriously disapointed that they are mugging poor and lower middle class people. All that Mr Dukre does is laugh and then doesnt help at all. I need raise a complaint against all these people.
Please Help me.

Sir,
I am Panchanan Nayak, a consumer of mtnl broad band internet ( no.[protected] is suffering a lot due to poor connectivity of and very low speed of net connection. Kindly look into soon. Secondly my handset is giving a lot of sound without anything audible in the earphone after the last rain, please take needful action and at last the bill is never being dispatched at my address in time, which compel me to make my payment through net. It is requested to dispatch the bill in time as the paid bill helps me as a proof of my address.

Thanks,

Panchanan Nayak

I HAD PURCHASED A TRUMP SIM CARD FROM A STALL WHICH WAS PUT UP IN CHETANA COLLEGE , BANDRA (EAST) ON 23rd FEBURARY 2010.
I WAS GIVEN A SIM CARD NO. [protected] AND A 91 VALUE PACK AND WAS PROMISED THAT THE SERVICE WOULD RESUME THE NEXT DAY.
I MADE THE RECHARGE WITH THE COPUN OF 91 AND SMS COUPON ON Rs.30 WHICH I PURCHASED FROM THE SAME STALL.
ITS 5 DAYS DOWN THE LINE MY SIM CARD SERVICE IS NOT ACTIVATED. I CANT MAKE OR...

Dear Sir/Madam

Ihave a landline connection of MTNL is[protected] on the address o[censored]-1/123, dharam enclave, prem nagar-II, kirari, new delhi-110086. I have already complained many times that my handset is not working. It has problem in ringer so that we not able to attend any incoming phone & also receiver has not able transmit our voice to other side. Second proble is My internet is not working between 7.00 hours to 20.00 hours. So that we are not able to any work. So, Please help us Or tell me the proccess that forward our complaint to higher authorities.

Thanks With warm Regards,

JP Singh

[protected]

I am a subscriber to your Dolphin mobile services holding JEEVAN SAATHI plan, for the last five years. I have opted for billing option and have been paying my bills regularly since then. In the month of April 2010 I lost my mobileand have complained to your Customer Care No. immediately followed by a Police complaint. My Dolphin Mobile No. is [protected] requesting you to block my SIM card with immediate effect. All the relevant documentory evidence would be sent to your Office as soon as you let me know as to whom I am require to submitt the same.
However, I continued receiving you bill amounting to over Rs400/- and above regularly though I have not made a single outgoing calls since then. It therefore appears that the THIEF who happen to get my handset after I lost it in April 2010 are using my lost sim continuously inspite of my request to block the same, no action appears to have been taken in this regard by your offfice. As a result I am being sent regulr bills for the STD/LOCAL calls made by someone else. I therefore request you to kindly look into my billing records and catch hold of the culprit through the telephone no. on which the so called std call have been made.

My telephone number is 25861733.

I had kept my telephone & internet in safe custody from April 10, 2010 till 31st August,2010. I had also paid Rs.1000 as advance payment towards any bill for partial period. I do have an acknowledgement from MTNL. On my arrival home on 3rd September 2010, I was greeted with MTNL bills for the same period as if it has not been kept in safe custody. I checked the telephone and it was working normal which means that the action on safe custody was not taken. I went to cherai exchange with the bills and spoke with the customer service cell. They accepted the inaction but I was pleasently surprised that while I was waiting at the cell, my wife called me on the my cellphone and told me that the landline which was working upto now has been cut due to non payment of bills. Very efficient of the telephone department in covering up their errors.

The audacity of the department is that for the mistake they have done, they wanted me to give a written complaint and photocopies of the bills. Well, the service provider is uncrowned king [Government Deptt.] and I complied and took an acknowledgement again. With that they said that the line would start working. It did. But I received a call from the telephone exchange that I had not given an application to resume services after the safe custody period failing which the line would be cut again. Since, I needed this service, I went again to cherai exchange and submitted the application for resumption of services. I had to make 3 visits to the exchange from Patlipada which costs me Rs.50 one way and spent Rs.600/=. I am a senior citizen and I find it difficult to travel using the TMT. I thought my troubles were all over but they are not.

I went out of station on 11th September 2010 and returned to my home on 22nd September 2010 only to find that my telephone line has been cut for non payment of bills. Is it a joke???? No, it is a fact. Now I do not have any fresh bills. I have my money lying with MTNL as advance payment but my line gets cut !!!!! Thank you MTNL.

Hope the MTNL management studies this complaint and if they can rectify such lapses, the customer will have less stress and incovenience. Am I hoping for a miracle knowing a government organization ?

To,
Mahanagar Telephone Nigam Ltd.
Mumbai

Dear sir,
My broadband connection is not working from the first day of connection. I am not satisfied from my internet working. My ADSL line every time is Stable but then also i get download speed of 30 kps when contacted to customer care (1504) they told as per my 495 combo plan (i should get speed upto 80 to 100 kps) & when tested my modem speed from mtnl.net.in it shows max "250" actually it should be 320 kps.

I would request that u, go through my Problem i m currently facing as soon as possible My Address is neel kamal bldg, 2nd flr, room no.29, shivaji nagar, wagle estate, thane(W)- 400604


Thanks & regards
Vikesh Shetty
mob no. [protected]
tel no. 25832373

Hi I Amit Panchal residing in Bawana Delhi. I am a Dolphin Mobile User since 07 yrs. The dolphin mobile service is the best service of india because it provides all of its services on cheap rates. So no doubt abt its call rates but what will anybody do of the call rates when there is no network in the users area.One year before I was quite satisfied with its service. But since last year the user of this area facing many problems such as signals overlapping, call crossing, call disconnections & no network under roofs. These all problems happens only in Bawana Area. Otherwise its service is quite well every where. Because my home is here and my office is in pooth khurd just 3 k.m away from here but my mobile networks doesn't come in my area but in my office area it works well. But my house no.(dolphin mobile) doesn't work & i have to use another no. to contact there. For which i have to pay extra. So many time i think to change my service provider & want to use another mobile service. But i just wants to know the dolphin no. which were working very well before one year what happen now. If it is exchange fault or tower fault in my area. Then what is the procedure to put it in the dept.'s peoples mind that your service in this area is very poor. So they can do something to make it better. If here is any contacts or mail address where i can forward my complaints then plz tell me on amitpanchal.[protected]@gmail.com. Bcoz i don't want to change my dolphin mobile no. so i am taking this step to contact the senior authorities to aware about the problems.

GM MTNL,
I had applied for a MTNL land line on 13 july 2010. Iam residing at Salaria officers enclave,Sector21 Dwarka.My CAno is[protected].Many officers residing in this Society who have Applied after me have got connection but i have not got connection till date.Why ths discrimation against some customers.This inspite of reminding concerned office twice.It is requested that connection may be given at the earliest.thanking you . A harrased customer.

MTNL Complaints - MTNL BILL NOT RECEIVED
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MTNL

Posted:[protected] by Radhika Kush Send email


MTNL BILL NOT RECEIVED
Non-receipt of bills.

Tel. No. 22472036

I am not receiving MTNL bills on time as a result every time I will have to collect the duplicate bill copy from the MTNL centers/or pay the penalty for late payment.

I would request you to kindly post the bill...
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The adsl light did not show up in my modem so the very next day I registered a complaint on 198 (their so called complaint number) 2 weeks passed nobody got back to me...so I called on 1504 & they told me if you have any problems then register on 198 & they hung up before i could tell them i already have done that. Later, I called again on 1504, this time insisting on sending a technician to check as it had been more than a month. No response.

After one and half month I call again ( I am still paying the rental charges without any internet) they give me Mtnl's local telephone exchange number asking me to call them & 'request' them to visit. When i call that number, it says 'temporarily disconnected'!!!!

I call on 1504 again & they give me another number. This time I* ask them why can't they call or send someone to which they reply 'Its not possible for us'

Finally i get through the other number & the mtnl service center person replies 'we'll send someone today itself' I asked him to note the address to which he said 'we don't need that, we'll check with the registered complaints' & hung up the phone!

They call up next day asking if internet is working fine...which we said no, they said 'ok' & hung up!!!

Till date nobody has called or visited to check. I am discontinuing with the service. I would never ever recommend Mtnl broadband to anyone. It sucks!

Docket number: 2488

Dear Sir, Received a THREAT CUM WRONG bill dated 10.07.2010 of Rs 5,124.00, without checking details of an old connection Tel No[protected]landline/internet-broadband), which hardly used. The letter is threatning to treat as Defaulter in payment of Govt dues. We would like to say that we went personally and wrote more than 50 letters to MTNL in 2005-06 regarding the connection, but received no reply or response till date. Finally, we handed over telephoe instrument etc. and closed the case. And suddenly received this THREAT from MTNL. The letter has no address, just tel. No. only. We are planning to registere FIR against this THREAT. Kindly look into the matter and advice. Keshav : [protected]. email : [protected]@in.com