Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Hi,
My no is[protected] i was charged of Rs 500 as installation charges of VOIP which was never installed at our place and due to non payment my phone was disconnected due to which we were forced to pay the whole bill.

I am been chasing all MTNL officials from the last 2 years.
Taking few steps and then they dissappear like anything and still my bill is not adjusted.

(Dear Sir,
Evenafter so many requests for refund the excess amount deducted from my a/c till today no response from MTNL Mumbai. The details are given below for ur reference.)
THANX
(K.P NAIR & RADHA NAIR)
Dear sir,
I, Mrs. Radha M. Nair have recharged my mobile no.[protected], on 09/08/2010 for Rs,750 online. the amt. was not charged in my phone . Again I recharged on the same day for Rs.750/-. Nextday I received only one recharge of Rs.750/-. Both the recharged amt have deducted from my account. i hav complained the same to the call centre but tilltoday the amt. is not credited in my account. the OTC no. of both the transaction is attached here with
OTC 9821641 & 9822030 dt. 9/9/2010.You r requested to kindly do the need ful.

Thanx
Mrs. Radha M. Nair( Mobile No.[protected] )
&
Dear sir,
I, K purushotaman Nair have recharged my mobile no.[protected], on 09/08/2010 for Rs,125 online. the amt. was not charged in my phone . Again I recharged on Dt.10/8/2010 for Rs.125/-. Nextday I receive only one recharge of Rs.125/-. both the recharged amt have deducted from my account.i hav complained the same to the call centre but tilltoday the amt. is not credited in my account. the OTC no. of both the transaction is attached here with
OTC 9822284 dt. 9/9/2010 & 9837563 dated.10/8/2010.
You r requested to kindly do the need ful.

Thanx
K Purushotaman Nair( Mobile No. [protected])

My mobile number is [protected]. just 2 days back MTNL sent me a SMS that you subscribe for M-junction and 30 Rs will deduce on 26-oct. then immediately i complain to customer care regard this but they said we dont have any info. On 26-oct 30 Rs from my account deduced automatically but customer care are saying we dont have any info regarding this. what goin on here. i post complain for the same but i know no action will be taken regarding this. please refund 30 Rs

Dear Sir / Madam

Tel no[protected].

Problem faced - Frequent Link Failure of DSL Router. Unreliability of connection.

The Main incoming telephone cable is hanging on a piece of PVC pipe without any proper Terminal box. We are facing problem of loose connection which is resulting in frequent failure of Broadband connection and line disturbance. The same was shown to the line man but he expressed his inability to do anything.

This is quite surprising that MTNL has no terminal boxes which should have been used for a better and permanent line connection.

We are really struggling in Broadband connection due to this problem and have already registered so many complaints but in no vain. If it continues then we have no choice but to discontinue MTNL Broadband connection.

Pl forward this message to the concerned deptt / officials so that proper action can be taken.

PS - The present condition of cable connection is enclosed for your reference. You can understand the situation by seeing this photographs.

I Had sent a mail to MTNL for my bills to be rechecked on 25/05/10 but not a single reply received .

Mail sent as follows:

From: Kalpna Patel <[protected]@yahoo.co.in>
Subject: Fw: Bill to be rechecked
To: [protected]@mtnl.net.in
Cc: [protected]@mtnl.net.in
Date: Thursday, 27 May, 2010, 9:55 PM



Is there anybody out there who will reply???Or my email has hit the MTNL walls.

This is suppose to be the nodal desk's email address and no revert for 48 hours??

--- On Wed, 26/5/10, Kalpna Patel <[protected]@yahoo.co.in> wrote:


From: Kalpna Patel <[protected]@yahoo.co.in>
Subject: Fw: Bill to be rechecked
To: [protected]@mtnl.net.in, [protected]@mtnl.net.in
Date: Wednesday, 26 May, 2010, 11:33 PM


Reminder 1

--- On Tue, 25/5/10, Kalpna Patel <[protected]@yahoo.co.in> wrote:


From: Kalpna Patel <[protected]@yahoo.co.in>
Subject: Bill to be rechecked
To: [protected]@mtnl.net.in
Cc: "[protected]@mtnl.net.in hemal maniar" <[protected]@yahoo.co.in>
Date: Tuesday, 25 May, 2010, 11:35 PM


Dear Sir/Madam

Number 26823474 Hemlata Patel

Bill Dated 06/05/10 is exorbitantly high, which shows the download charge of Rs. 3819. I would like to make it very clear that the download charges cannot be so high as I have not used the same. You can check my previous bills where the usage is not above 400MB which is free as per my plan. So there is no possibility that the usage can be so high. There is nobody else who could have used the same as no one accesses my computer.I also work for a telecom company and would like to inform you that such errors can happen at IT level where the user has actually not used but is billed for the same. Request you to kindly recheck the same and reverse the charges. If you'll claim that the charges are correct, then I would like to have the details of the sites visited and details of what has been downloaded, without which I will not accept that the charges are correct.

Please do not send me a standard reply saying you'll cannot do do anything, as I am a very old customer and have never defaulted in the payments.Expecting a quick and favourable reply. A call would be appreciated

Regards
Kalpana Patel

Sir,

On 4th September 2010, I paid Rs.1995/- cash at the Sanchar Haat, Hauz Khas, New Delhi and bought the MTNL 3G Jadoo Data Stick together with 3G Card (IMEI Number [protected] and Mobile Number [protected]). Under the scheme, I was allowed unlimited download for the first 2-months from the date of its' purchase.

Since the date of purchase and until today, I tried to use this Card and the Stick to operate internet. But I regret to say, that except at one occasion (within the 1st eek of its' purchase), this stick and the card never worked. With great difficulty, I am able to connect to the net but the download never starts.

I tried to seek MTNL help through emails, phone calls to 1503 and 1504, and the technical assistance number [protected]. Each time, my call was disconnected with rapid comments that "who suggested you to buy this product of MTNL, because MTNL is still in the age of developing support for this product".

As the money against purchase of this product is not refundable, will you please help me in resolving this problem of connectivity.

The stick is Teracom make.

PK Rastogi
Y-25, Hauz Khas,
New Delhi 110016.
Mobile: [protected]
Dt. 21.10.2010

Dear Sir,
I (Pradeep Pujari) request you to deactivating WAP subscription service from my mobile no ([protected] of MTNL) which is not use by me. I am getting continuously daily blessing message and my balance is getting debited unnecessry. I had never use WAP subscription form your service no 58888 but still my Rs 30 is getting deducted from my account for which I have never activated for any kind of service.
So I kindly request to pls deactivate it & credit the amount which has been deducted from my account

i have mtnl broad band connection for internet(Rs 495 combo pack).........according to the scheme of plan my download speed must be 250 kbps(kilo bytes )......but it hardly reaches 40..it not connected proper it take 30 minutes to connected after it connected but speed is very slow like 40 to 39 kb only.please help me about this problem

i have MTNL broadband connection and i was very setisfied with it until it broke down.I registered complained atleast 20 times on IVR,went to their office and complaint 2 times but looks likes they are not bothered .Its been allmost 2 months now and they even sent me a bill and i dont know what is that for.It is not possible for me to go to their office everyday as i am a working person.I dont know what to do so m registering a complain here.Thank you
Plese help me.

DEAR SIR / MADAM

I DARSHAN LAL IS USING THE BROADBAND CONNECTION (M.T.N.L) FROM 9TH JULY 2010. I WANT TO DISCONNECT INTERNET SERVICES PROVIDED TO MY LANDLINE. MY LANDLINE NUMBER[protected]. ADD :- A-32A, STREET NO;- 02, SECOND FLOOR, NOTHE BLOCK , WEST VI NOD NAGAR. DELHI ;- 110092. PLEASE DO THE NEEDFUL AS SOON AS POSSIBLE. I AM RETURNING THE MODEM AND TELEPHONE SET WITH THIS LETTER TODAY . AND ISSUE MY 12 DAY USED INTERNET BILL OCTOBER MONTH 2010. THIS LETTER AND ALL ITEM ARE SUBMITTED M.T.N.L OFFICE P.P.G. THANK YOU SIR .

Dear Sir,
This is with reference to my complaint made to MTNL vide complaint no. 1870 dated 29 sep 10 on MTNL complaint telephone no. 26302198.
Despite a dozen or more repeated attempts, i have received no response from MTNL.
I have an unlimited broadband plan on the landline no. 26303356 since 1 Oct 2010 and have barely used it for less than 6 hours in past 11 days due to the erratic connectivity.
What is ven more frustrating is the sheer apathy shown by MTNL.
Further, i strongly suspect some foul play on my landline as the phone is dead but if the receiver is picked up, there are noises in the background (People talking or a TV being watched)
I am unable to fathom what could result in this kind of a trouble.
This cyclic phenomena is happening since 10 August 10 and the phone suddenly becomes functional for 2-3 days and then goes dead (or with extraneous voices) for a week.
I am unable to get this issue addressed and I request you to please help me out.
Regards
Arun Acharya, 180 Maidangarhi, Delhi

Dear sir, i am k.k.sharma my complaint is on date 23/9/2010&complaint no is 5712

Hi,

My MTNL Landline phone is not working for last 3 months. I have given 100s of complaints on phone and emails. Still no response.
To add in the pain, they are sending continuos bills for the monthly rentals.

Attach is the mail refernce i had sent to them ->
On Tue, Sep 21, 2010 at 1:48 PM, Vipul Jain <[protected]@gmail.com> wrote:
Dear Concerned,

Its more than a month that my land-line phone is not working. Out of continuous mails and complaints over phone there had been no resolution provided. I request to kindly look in the matter immediately.

Also, since my phone is not working for more than 30 days I may not be liable to pay the monthly rental.

Lastly, If the problem is not resolved on priority I would suggest to disconnect the connection and terminate the services.

Regards
Vipul Jain
[protected]
landline:[protected]


On Mon, Sep 13, 2010 at 11:21 AM, Vipul Jain <[protected]@gmail.com> wrote:
Dear Concerned,

I am a MTNL Land-line subscriber - [protected].
I had raised a complaint on toll free number for a noisy line. There was no action taken for the correction, however now there is no dial-tone at all.
The complaint was logged at website as well on 18-August. The details are attached for your quick reference.

Check Status-Telephone
Telephone No: 22159856


Docket No: 1745
Complaint date : 8/18/2010 16:14:29
Exchange : KKD
Complaint Type : NOISY LINE
PENDING AT : Outdoor


I request your kind self to please look in the issue on priority.

my tel no' [protected].i have taken 599 broad band plan and its speed is too slow and many times connection is also going to disconnect.sir iam student and my exam would be on nonember.I take a online class daily but due to the problem of internet.I m unable to takje class.
please help me out from this problem .


rinku mishra
26043044
07/10/2010

Sir / Madam ,
i have a mtnl line phone no 25373068 ...i have taken this connections as i wanted a internet connection... i have taken the internet on the 21 aug 2010 ... but the internet is not working properly from day 1 ..i have the the following grieveances with mtnl for the internet ...
1} i had taken the internet connections for 749 unlimted plan where the download speed should be 752 kbps ...but the download speed that i recived was not more than 30-40 kbps ....i have raised a complaint from day 1 regarding the same ..which i was said will be looked into and the speed would be increased ...unfortunately i did not happen ..
2} also the internet is not working from the last 3 weeks ...i have called numerous times to the technical support on 1504 and 198 ...i have also made call to Mr chudi and Mr singh who handle the dadlani park and balkum area in thane ....who said that they are going to send the engineer ..but every day for the intial 2 weeks the engineer would call and ask whether the link light is stable ...which is usually blinking ...when we inform the tech about the same ..he says that he will come and check ..but unfortunately o engineer has arrived till date ..
3} for the past 2 days the internet comes for 5 mins and then the link light again starts to blink in the modem ...and i loose internet connections ..i have to reboot everything and still am not able to go online ..the link light is intermittent ..ie sometimes it is stable and sometimes its blinking ...

hope that you will look into the matter and get the issue resolved as soon as possible ..

Thanking You
Sarju Rajan

Respected Sir,
Myself Mohit Baluni residence of east delhi(shakarpur). I am using MTNL broadband service from past 4 years and now i am suffering from splitter problem(CPE) from the last month. I have registered around 10-12 complaints but no response till now.
So this my humble request to help me to solve my problem.

Thanks
Mohit Baluni
22412383

My MTNL telephone number is[protected].
I got new connection on 17 Aug 2010. And from 25 Aug 2010, I registered a complaint that internet is not working but, I am soory no body is taking care of it. All seniors people are busy in office even they dont have time to pick the phone. I called them more than 200 times but still no response. Pls dont do that. we are your customer, pls serve us dont tease.
Its very painful. Pls resolve my issue.

Sir,

Please refer to the above noted subject. The Landline Telephone no. [protected] is installed in the name of Smt. Sanjam Chima, D-II/70 Kaka Nagar, New Delhi.

Since long the above said telephone is out of order and not at all working. Though the Bill has been raised for Rs. 992/- against this landline connection for Tri-band usage, wherein since long the internet connection cannot be used due to faulty telephone line.

It is requested that the dues of Rs. 992.00 may kindly be waived off as there is no use of internet connection due to non-functioning of landline telephone line i.e.[protected] CA No. [protected]

Further, it is requested that the above connection be rectified at the earliest enabling us to use the internet Tri-band connection and availing of the services.

Thanking you.

Yours faithfully,


(SANJAM CHIMA)
D-II/70 Kaka Nagar,
New Delhi

During the month of august 2010 my connection was closed for approx one week due to problem of my PC's harddisk. Also in sept 2010 due to RAM of my PC. During this period I also launched complaint for telephone connection.
I do not use internet daily and mostly it uses to see emails orkut or some sites. Normally my bill is near and under Rs. 300/-.
I dont understand how so many did get used in my account? Pl. send me my bills detail. So it could help me to control over my bill.
Pl. check my last bills for uses of net.
I have doubt that somebody mis use of my line.So please check it. Properly

my name is deepak kumar my mtnl telephone no is 26045759. it is dead last five days date on 24/09/10 i have booked many complaints by internet and no198 mtnl no my mtnl complaint no, 624 not solved that . I have very upset nobody mtnl offical clear contact me. please solve my problem.
my email id :[protected]@gmail.com