Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

My telephone No.is[protected]. Recently I applied for the Internet Service. The day the person had come to deliver Modem, the telephone lines were dead due to some cable fault. On resuming the telephone line the person, Mr.Ansari, had come, inspected everything and said that the Laptop will not work on wireless Internet but will work only with wire. My laptop is working in the college campus on Wi-fi. I am not able to understand why will it not work on MTNL wieless connection when modem is having the facility. Are the persons having any personal tie-up with private Computer Service providers? You are requested to kindly look into the matter and do the needful.

To whomsoever concerned
respected sir /madam
i the undersigned Mr Kamar hafeez zaid kazi mobile no [protected] will like to bring to your notice the following discrepancy regarding the billing amount for the month of march well for the same month i have sms plan -31activated which includes 500sms free for the month but i have been charged for sms amounting to Rs 268.50 i have attached the copy of my bill downloaded from the bill payment site of mtnl dolphin i would like you sir/madam to please look into the matter help me regarding the same.When contacted customer care the told me that i have made 600 sms in excess to the free 500 sms alloted under the above mentioned plan and refuse to take down my complain citing itimised billing details.I have made a compliant the complain no. being cc [protected] on 16th april 2010 and i was told that i would be acknowledge regarding the same within 24hrs but havent recieved anything upto the time of writing this mail. This is the second time i have been overcharged in a similar manner i would like to bring to your notice a prior complaint i had made for the month of January for which your customer executive told me it would be reimbursed in the next month but i haven't been so i don't know what your billing department is doing so kindly revert back for the same also Hoping you will oblige

yours faithfully
kamar kazi
[protected]

I RECHARGED MY MOBILE ON 17TH APRIL 2010. AND I SENT A MESSAGE TO MY FRIEND WHO IS ALSO USING MTNL CONNECTION ( I M USING VIDARTHI YOJNA SCHEME IN WHICH U CAN SEND FREE UNLIMITED SMS AND DO CALLS FOR A MONTH ON MTNL LANDLINE AND MOBILES). I GOT DEDUCTION OF 5 RS. AND I CALLED UP SUM MTNL LOCAL LANDLINES NO. MY MONEY GOT DEDUCTED AGAIN. AND I CALLED UP MTNL CUSTOMER CARE NO . HER/HIS IDENTIFICATION NO IS 22 AND THAT PERSON TALKED SO BADLY ( HUM YAHA PAGAL BETE HAI ..ETC ) AND THAT PERSON TRANSFERRED MY CALL TO MR. J.P. SINGH WHO MUST BE A SUPERVISIOR OR AT SUM SENIOR POST AND HE SPOKE IN SAME WAY , ( STARTED WITH KAUN HAI....AND HUM SARKARI NAUKRI KARTE HAI NA KI PRIVATE AND HE ALREADY FOUND PROBLEM AT THEIR END BUT HE GAVE HIS NAME WITH SAYING JO UKAADNA HO UKAAD LIYO MERA) IS THIS A WAY TO TREAT A CUSTOMER WHO IS FACING A PROBLEM AND WHO IS SPENDING HARD EARN MONEY. PLZ REPLY HOW TO TELL THEM . ITS NOT A GUD WAY TO TALK WITH A CUSTOMER AND HOW TO PUNISH THEM. PLZ REPLY

My MTNL Dolphine Post paid Tel No. is [protected]. In the bill of February 2010 I have received the bill of Rs. 914 out of which Rs. 370.44 was as OTHER CHARGES. I sent them an email on[protected]on [protected]@bol.net.in) reg what is OTHER CHARGES. They replied that there is no OTHER CHARGES and you need not to pay Rs. 370/- After that I deposited my remaining amount. Later on my phone has been disconnected by MTNL. That amount of Rs. 370 as OTHER CHARGES is still coming in my latest bills of March and April. and my phone is still suspended despite of their acceptance that this OTHER CHARGES is wrongly feeded in my account. As there is no fault from my side my phone is still suspended and I am facing a lot of difficulties. I am ready to pay the bill which is related to me.

Manoj Kumar
[protected]
[protected]@yahoo.com

complaint no. 2000 dated[protected] lodged through mtnl no. 1504 not yet ( 1635 hrs[protected] corrected --- my internet triband through tel no 27850393 consumer no. [protected]

i have purchased unlimited download internet plan 495rs. of M.T.N.L. WHICH AS PER THEM HAS 320 SPEED BUT IN THANE KALWA PARSIK NAGAR ,NO SPEED, COMPLAINT MANY TIMES BUT OF NO USE

Dear; Sir/Madam
My Tel no is 26787110, my bill no is: [protected] and my consumer no is: [protected]. I have received an excess amount in my bill for the period of february-2010. I had applied for an unlimited 1599/- 1.3 mbps triband plan. On the installation date the person said that I would get the speed I asked for. But after one week of installation I faced a lot of latency in the download. When asked the MTNL personals, they asked me to check the speed of the triband on their web site which showed 512 kbps and when I checked it on 5 other independent sites they showed not more that 512kbps.I had raised complaint for this which I don’t have any clue what has happened. When we try to call them and when we call up the helpline the person at the other end says this issue has to be raised at some other number and they go on redirecting at least for 1 hour and still we don’t get any solution. One day when I asked the person that I had opted for unlimited 1599/- 1.3 mbps triband, he said that the plan is discontinued and at the rate of that plan we are providing 1.3mbps which they haven’t intimidated us nor are we getting more than 512kbps.

According to 512kbps plan which they had provided me instead of 1.3mbps the amount they had charged me is Rs1279.20/- which is incorrect because the amount for 512kbps is Rs599/- as shown on your tariff plans

“I had asked for “GOLD” & you gave me “SILVER” & you are charging me for “GOLD” which is incorrect.”
.
It’s a humble request that you help me in getting my exact payable amount for 512kbps plan which I have been provided by you. It’s a request to you to provide me a fresh triband bill including telephone bill which I am happy to pay the sum amount within 24 hrs.

PLEASE SEND ME DETAILS OF MY LANDLINE BILL OF BILL PERIOD 1/03/2010 TO 31/03/2010 PHONE NO:26702987 ON [protected]@yahoo.com.

DEAR SIR,

I WANT TO UNSUBSCRIBE WAP ACTRESS PACK SERVICES FROM 58888 ON MOBILE NO. [protected].

I AM FACING PROBLEM SINCE LAST 2 - 3 MONTHS & MY BALANCE GETS DEDUCTED CONTINUOUSLY.

I DO NOT USE SUCH SERVICE.
ALSO, I HAVE NOT ACTIVATED THE SAME.

ALSO, TRIED TO CONTACT CUSTOMER CARE, BUT THEY ARE UNABLE TO SOLVE.

PLEASE UNSUBSCRIBE.

PLEASE DO THE NEEDFUL.

Sir,

I am a MTNl broadband subscriber .My internet connection is not working properly from last 20 days. I am using rs 999 plan of 1mbps speed but getting only 256 kbps .

I am making regular complaints to MTNl customer care , mtnl area manager , SDO and mtnl GM from last 20 days but no body is responding properly .

I came to know through a customer care executive that there is no problem in the connection and this less speed is allocated through the main server . This is a case of CHEATING CUSTOMERS.

I have sent mail to [protected]@gmail.com on Thu, Apr 8, 2010 along with all the details but they have ignored the mail also.

Please look into the matter as soon as possible ....

RATANDEEP SINGH
mob no : [protected]
PH no : 22610129
Address : A-1051 3rd floor G D colony mayur vihar phase III delhi 96

Dear sir,

I am a nearly 30 years old Senior citizen customer of MTNL in Goregaon east Mumbai. My tri band is down for last two days. Your on line help on 1504, or Cmplaint on 198 is of no use.
Is there any way I can get help.
In your Gokuldham exchange people just come to pass time. They dont lattend any call or provide any help.
Phone no[protected]Malad east ) Mumbai 400097
Kindly tell me the way.
Thanks
Dr. N.L Agarwal

I am using a prepaid Trump - MTNL, Mumbai. My cell No is [protected]. The MTNL kept on sending SMS (at least 5 per day), tempting the customers for free activation of GPRS3G. The free scheme was offered till 31March, ending at 00 hours 1st April.
I sent an SMS for activation of GPRS3G on 31st March, 2010 at 9.50 PM and I received a reply from 444 at 9.51 pm stating I would receive confirmation SMS within an hour. Which I have not received so far. The GPRS3G is not activated also till today.
To my great surprise on !st April 2010 they deducted 149/- from my balance, which I noticed on 3rd April and immediately called the customer care No 1503, under my complain number CC[protected]. I was told that they deducted the amount for GPRS3G activation. I called number of times and asked for any senior officer, but in vain. The answer I receive all the time is, as they activated it after 8 or 10 hours, which was 1st April,2010, the scheme was over.
Now I opted for the GPRS3G services when the free activation offer was very much in force ie. 31st March 2010. Hence the deduction of Rs 149/- is unlawful and breach of trust.
I also complained online under complaint reference number 79149 on 5th April,2010. I have not received any reply so far. (They boast to take actions within a week.)
The MTNL, Mumbai should refund the unlawful deduction of Rs 149/- immediately.
Arvind Upadhyay

Dear Sir,


I have applied for a telephone and broadband connection with MTNL Delhi on 30th Mar 2010. But still we have got installed the telephone or broadband connection.

MTNL Representative provided us the telephone a week back with promise that he would come next day and install telephone and modem.

MTNL Delhi Site -I could not find link to lodge complaint.

Request if my compalint can be sent to correct authorities

Details are :-

Phone No[protected]As given by rep who gave us instrument)
Customer Account No - [protected]

Looking forward for your kind support.


Thanks & Regards

B.K. Tyagi

Sir/madam,
I am a user of MTNL services for so many years.
My telephone No. is[protected].
After Declaration from MTNL that they are going to double the
speed of their all the broadband connection.
But After calling them so many times I am still waiting for my speed to be
doubled.


MTNL Telephone No.[protected].
Plan Name- Tri-band Unlimited (649).

Name & Address Details:
Dhirendra Kushwaha
H.NO. 252, Munirka Village
New Delhi-110067
Contact Detail-[protected].

Dear Sir,
I lalit kothari having mobile no [protected], and continuely getting the FTV Model and hot videos.You are kindly requested to get me unsubscribed from sms 58888/ httc:sms.indiatimes.com, i have been charging everyday unnecessary, pls diactive this service immediatly.

regards

Lalit kothari
13/04/2010

my mobile no. [protected]

I have surrendered my Dolphin sim Mob no.[protected] on 08.07.2009. My
Dolphin sim is post paid. SIM NO.[protected]. The amount of deposit made by me at the time of taking sim at Dolphin Office is not refunded even after 9 months. NO one is to respond. Please lookinto the grivance and arrange to send the refund cheque to my address given at the time of surrendering. i.e.
House NO. 20 Block No. 2 SBM Colony Srirampura II stage Mysore 570023. Present phone [protected].

Nemiraja

Sir,

My telephone No. is 22345107. About 6 Months my bill of telephone with broad band is not received by the post office. I have been paid the bill with duplicate bill received from the offices of MTNL. I feeling many problems to do so. Kindly send a copy of telehpone bill at my residence.

Please take action accordingly.


Kumar Pyari

Dear Sir,
You are kindly requested to get me unsubscribed from sms 58888/ httc:sms.indiatimes.com, i have been charging everyday unnecessary,

my mobile no. [protected]
Thanking you

Ravindra Murkar

Sir,

I have purchased mtnl 1 mbps internet service 1 week ago. MTNL service man came and installed the Internet in LAN, but they are not able to connect internet in my laptop through wi fi. I have mtnl DNA A212
wireless modem. I have made several complaints. but till date internet through wi fi system is not connecting.

Kindly recomend them to send the intellegent serviceman to our destination

list of complaints are
64600125
23316040
64900005

I AM USING MTNL BROADBAND FROM LAST 4 YEAR. I HAVE NEVER FACED ANY MISS BEHAVIOUR EARLIER . MY BROABAND IS NOT WORKING FROM LAST 2 MONTH . BUT MTNL PERSON ARE NOT EVEN RESPONDING AND EVEN MISS BEHAVE OUR PHONE .


I[censored] CLAA ON CALL CENTER THEY WILL GIVE SOME NO (AREA MANAGER OR LINE MAN). WHEN U WILL CALL THAT PERSON HE WILL GIVE U ANOTHER NO. THEY ALL PLAY PASSING GAMES . NO ONE IS READY TO RECTIFY MY ISSUE. BUT AFTER FEW DAYS THEY WILL AUTOMATICALLY CLOSE THE COMPLAIN . EVEN IF CUSTOMER IS NOT SATISFIED

MY COMPLAIN NO ARE 5356 ,1633, 65083,771

PLEASE DON'T TAKE MTNL CONNECTION AS THESE PERSON ARE USELESS. THEY NEVER ACTION ON UR COMPLAINS